Cisco Meraki Customer Research
How much time have you saved since deploying Meraki?
4+ weeks worth of time: 45%
3+ weeks worth of time: 5%
2+ weeks worth of time: 10%
1+ week worth of time: 20%
Other: 20%
Cisco Meraki Customer Research
Was sind die drei wichtigsten Prioritäten bei der Entscheidung für eine IT-Lösung?
| Einfache Implementierung |
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| Integration mit aktueller IT Infrastruktur |
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| Zukunftsfähigkeit und Innovation (Features, Firmware) |
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| Kosteneinsparungen |
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| Kunden-Support |
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| Garantie |
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| Drittanbieter-Ranking (z. B. Gartner) |
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| Herstellerempfehlung |
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| Markenreputation |
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| Flexible Zahlungsoptionen |
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Cisco Meraki Customer Research
Was sind die wichtigsten Anliegen Ihres Unternehmens seit der Pandemie?
| Erhaltung der Wettbewerbsfähigkeit |
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| Management der Betriebskosten |
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| Leitung des Geschäfts in Zeiten der Ungewissheit |
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| Suche nach neuen Möglichkeiten zur Umsatzsteigerung |
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| Wiedereröffnung des Betriebs bei gleichzeitiger Einhaltung von Vorschriften hinsichtlich Gebäudebelegung und Sicherheit |
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| Gewinnung neuer Kunden |
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| Erneute Einbindung bestehender Kunden |
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Cisco Meraki Customer Research
What are the top 3 priorities for deciding on an IT solution?
| Simplicity of implementation |
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| Future-proof and innovation (features, firmware) |
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| Cost savings |
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| Customer support |
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| Brand reputation |
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| Integration with current stack |
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| Warranty |
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| 3rd party ranking (e.g. Gartner) |
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| Vendor recommendation |
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| Flexible payment options |
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Cisco Meraki Customer Research
What are your organization’s top-of-mind concerns since the pandemic?
| Staying competitive |
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| Managing operational costs |
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| Discovering new ways to increase revenue |
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| Attracting new customers |
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| Running the business amid uncertainty about the future |
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| Re-engaging with existing customers |
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| Reopening the business while ensuring compliance with occupation and safety guidelines |
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Cisco Meraki Customer Research
What are the top priorities for deciding on an IT solution?
| Simplicity of implementation |
|
|
| Future-proof and innovation (features, firmware) |
|
|
| Cost savings |
|
|
| Integration with current stack |
|
|
| Customer support |
|
|
| Brand reputation |
|
|
| Warranty |
|
|
| Vendor recommendation |
|
|
| Flexible payment options |
|
|
| 3rd party ranking (e.g. Gartner) |
|
Cisco Meraki Customer Research
What are the top priorities for deciding on an IT solution?
| Simplicity of implementation |
|
|
| Cost savings |
|
|
| Customer support |
|
|
| Future-proof and innovation (features, firmware) |
|
|
| Warranty |
|
|
| Integration with current stack |
|
|
| Brand reputation |
|
|
| Vendor recommendation |
|
|
| Flexible payment options |
|
|
| 3rd party ranking (e.g. Gartner) |
|
Cisco Meraki Customer Research
Quels sont les principaux défis auxquels votre équipe informatique doit faire face ?
| Réduire les risques liés à la cybersécurité |
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| Gérer des équipes travaillant à distance |
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| Réduire les coûts |
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| Gérer le retour au bureau |
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| Permettre des interactions sans contact avec les clients |
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| Générer des revenus |
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Cisco Meraki Customer Research
Of the biggest challenges facing your IT team, please rank how much Meraki has been able to improve:
Significantly Improved
Greatly Improved
Improved
Did not Improve
| Driving revenue |
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| Managing remote teams |
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| Returning to the office |
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| Enabling no-touch customer engagement |
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| Focusing on cost savings |
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| Reducing cyber security risks |
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Cisco Meraki Customer Research
Which of the following statements do you agree with:
| Meraki enables central management of network security and helps keep branches and remote workers safe. |
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| Meraki lowers operational costs and complexity through cloud-managed infrastructure in the corporate office. |
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| Meraki enables employees to connect securely to corporate and cloud resources and to collaborate with colleagues and customers from home or remote work locations. |
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| Meraki helps increase branch staff mobility and productivity through mobile devices connected to branch applications. |
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Cisco Meraki Customer Research
What are the top 3 priorities for deciding on an IT solution?
| Simplicity of implementation |
|
|
| Future-proof and innovation (features, firmware) |
|
|
| Cost savings |
|
|
| Customer support |
|
|
| Integration with current stack |
|
|
| Warranty |
|
|
| Brand reputation |
|
|
| Vendor recommendation |
|
|
| 3rd party ranking (e.g. Gartner) |
|
|
| Flexible payment options |
|
Cisco Meraki Customer Research
What Meraki features/capabilities have been the most valuable to your organization?
| Simplified Network Management |
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| Network Security |
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| Secure Connectivity |
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| Plug and play devices |
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| Innovation through feature and firmware updates in the cloud |
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| NextGen Wi-Fi |
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| API capabilities |
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| Physical Security |
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Cisco Meraki Customer Research
What are your organization’s top-of-mind concerns since the pandemic?
| Managing operational costs |
|
|
| Staying competitive |
|
|
| Reopening the business while ensuring compliance with occupation and safety guidelines |
|
|
| Running the business amid uncertainty about the future |
|
|
| Attracting new customers |
|
|
| Discovering new ways to increase revenue |
|
|
| Re-engaging with existing customers |
|