Cisco Meraki Research Charts : Page 2

Cisco Meraki Customer Research

IT Priorities – EMEA

What are your company’s main focus areas over the next 12 months?

Improving cybersecurity (e.g. VPN, SASE)	65%
Automating IT, business processes, and workflows	63%
Supporting remote/hybrid work environments	57%
Supporting business growth through IT (increase in sites, employees, etc)	42%
Reducing network downtime	35%
Ensuring secure mobile device management (MDM) for staff	31%
Becoming a more sustainable company	30%
Managing operational costs (e.g. rent, utilities, insurance, etc)	28%
Enhancing physical security and safety for staff, customers and the business	18%
Improving environmental health and safety (e.g. air quality, temperature monitoring)	13%

Cisco Meraki Customer Research

IT Priorities – Americas

What are your company’s main focus areas over the next 12 months?

Improving cybersecurity (e.g. VPN, SASE)	58%
Automating IT, business processes, and workflows	50%
Supporting remote/hybrid work environments	50%
Supporting business growth through IT (increase in sites, employees, etc)	43%
Reducing network downtime	39%
Managing operational costs (e.g. rent, utilities, insurance, etc)	32%
Ensuring secure mobile device management (MDM) for staff	26%
Enhancing physical security and safety for staff, customers and the business	21%
Becoming a more sustainable company	15%
Improving environmental health and safety (e.g. air quality, temperature monitoring)	7%

Cisco Meraki Customer Research

IT Priorities – Small Business

What are your company’s main focus areas over the next 12 months?

Improving cybersecurity (e.g. VPN, SASE)	52%
Supporting remote/hybrid work environments	51%
Automating IT, business processes, and workflows	46%
Reducing network downtime	38%
Supporting business growth through IT (increase in sites, employees, etc)	38%
Managing operational costs (e.g. rent, utilities, insurance, etc)	31%
Ensuring secure mobile device management (MDM) for staff	24%
Enhancing physical security and safety for staff, customers and the business	21%
Becoming a more sustainable company	20%
Improving environmental health and safety (e.g. air quality, temperature monitoring)	9%

Cisco Meraki Customer Research

Workforce – Retail

How are you currently supporting your workforce?

Our staff works in a hybrid model (mix of remote and in-office)	66%
Our staff works on-site (e.g. at an office, school, etc.)	29%
Our staff works remotely (e.g. at home)	5%

Cisco Meraki Customer Research

Workforce – Professional Services

How are you currently supporting your workforce?

Our staff works in a hybrid model (mix of remote and in-office)	70%
Our staff works on-site (e.g. at an office, school, etc.)	16%
Our staff works remotely (e.g. at home)	15%

Cisco Meraki Customer Research

Workforce – Manufacturing

How are you currently supporting your workforce?

Our staff works in a hybrid model (mix of remote and in-office)	67%
Our staff works on-site (e.g. at an office, school, etc.)	31%
Our staff works remotely (e.g. at home)	3%

Cisco Meraki Customer Research

Workforce – Healthcare

How are you currently supporting your workforce?

Our staff works in a hybrid model (mix of remote and in-office)	74%
Our staff works on-site (e.g. at an office, school, etc.)	25%
Our staff works remotely (e.g. at home)	2%

Cisco Meraki Customer Research

Workforce – Financial Services

How are you currently supporting your workforce?

Our staff works in a hybrid model (mix of remote and in-office)	80%
Our staff works on-site (e.g. at an office, school, etc.)	19%
Our staff works remotely (e.g. at home)	1%

Cisco Meraki Customer Research

Workforce – Small Business

How are you currently supporting your workforce?

Our staff works in a hybrid model (mix of remote and in-office)	56%
Our staff works on-site (e.g. at an office, school, etc.)	24%
Our staff works remotely (e.g. at home)	19%

Cisco Meraki Customer Research

Workforce – AMERICAS

How are you currently supporting your workforce?

Our staff works in a hybrid model (mix of remote and in-office)	67%
Our staff works on-site (e.g. at an office, school, etc.)	23%
Our staff works remotely (e.g. at home)	10%

Cisco Meraki Customer Research

Workforce – EMEA

How are you currently supporting your workforce?

Our staff works in a hybrid model (mix of remote and in-office)	76%
Our staff works remotely (e.g. at home)	13%
Our staff works on-site (e.g. at an office, school, etc.)	11%

Cisco Meraki Customer Research

SMB IT Priorities

What are your company’s main focus areas over the next 12 months?

Improving cybersecurity (e.g. VPN, SASE)	59%
Automating IT, business processes, and workflows	52%
Supporting remote/hybrid work environments	51%
Supporting business growth through IT (increase in sites, employees, etc)	43%
Reducing network downtime	39%
Managing operational costs (e.g. rent, utilities, insurance, etc)	32%
Ensuring secure mobile device management (MDM) for staff	27%
Enhancing physical security and safety for staff, customers and the business	21%
Becoming a more sustainable company	17%
Improving environmental health and safety (e.g. air quality, temperature monitoring)	8%

Cisco Meraki Customer Research

SMB Workforce

How are you currently supporting your workforce?

Our staff works in a hybrid model (mix of remote and in-office)	68%
Our staff works on-site (e.g. at an office, school, etc.)	21%
Our staff works remotely (e.g. at home)	10%

Cisco Meraki Customer Research

What are your organization’s top-of-mind IT challenges?

Cyber security	79%
Worker connectivity	63%
Supporting hybrid work, workers in an office or branch and those at home	53%
COVID related safety concerns	37%
Physical security	26%
Finding IT Staff	16%
Other	5%

Cisco Meraki Customer Research

Which Meraki features and capabilities have been the most valuable to your organization?

Simplified Network Management	65%
Plug and play devices	59%
Network security	53%
Secure connectivity	47%
NextGen Wi-Fi	24%
Physical security	24%
Innovation through feature and firmware updates in the cloud	12%
API capabilities	6%
Helps us converge and automate across IT, IoT devices, and physical environments	6%

Cisco Meraki Customer Research

What are the top focus areas for your organization over the next 12 months?

Improving cyber security	68%
Improving worker productivity	53%
Reducing network downtime/ improving network resiliency	47%
Automating/streamlining IT and business processes	42%
Modernizing applications (e.g., to better integrate with cloud, APIs, AI/cognitive technology etc.)	37%
Automating processes and workflows	32%
Improving the employee experience and retaining talent	26%
Maintaining worker safety	26%
Building “smart spaces” (spaces that rely on intelligence to improve the safety, productivity, and experiences of those using the space)	11%

Cisco Meraki Customer Research

What are your organization’s top-of-mind IT challenges?

Cyber security	84%
Supporting hybrid work, workers in an office or branch and those at home	62%
Worker connectivity	46%
Finding IT Staff	30%
Physical security	24%
COVID related safety concerns	19%

Cisco Meraki Customer Research

IT Solution Decision Factors – Retail

What are the top 3 priorities for deciding on an IT solution?

Cost savings	73%
Ease of implementation	69%
Future-proof innovation (features, firmware)	44%
Integration with current stack	40%
Customer support	39%
Sustainability	18%
Warranty	15%
Brand reputation	11%
3rd party rankings (e.g. Gartner)	6%
Flexible payment options	5%
Vendor recommendation	5%
Other	2%

Cisco Meraki Customer Research

IT Solution Decision Factors – Healthcare

What are the top 3 priorities for deciding on an IT solution?

Cost savings	74%
Ease of implementation	63%
Future-proof innovation (features, firmware)	63%
Integration with current stack	42%
Customer support	26%
Sustainability	26%
Warranty	16%
Brand reputation	11%
Vendor recommendation	11%
3rd party rankings (e.g. Gartner)	5%
Flexible payment options	5%

Cisco Meraki Customer Research

What are your organization’s top-of-mind IT challenges?

Cyber security	79%
Worker connectivity	63%
Supporting hybrid work, workers in an office or branch and those at home	53%
COVID related safety concerns	37%
Physical security	26%
Finding IT Staff	16%

Cisco Meraki Customer Research

What are your organization’s top-of-mind IT challenges?

Cyber security	85%
Supporting hybrid work, workers in an office or branch and those at home	40%
Worker connectivity	39%
Finding IT Staff	28%
COVID related safety concerns	21%
Physical security	21%

Cisco Meraki Customer Research

IT Solution Decision Factors – Financial Services

What are the top 3 priorities for deciding on an IT solution?

Ease of implementation	66%
Cost savings	54%
Integration with current stack	52%
Future-proof innovation (features, firmware)	44%
Customer support	42%
Brand reputation	20%
Sustainability	18%
3rd party rankings (e.g. Gartner)	11%
Vendor recommendation	9%
Warranty	8%
Flexible payment options	1%

Cisco Meraki Customer Research

What are your organization’s top-of-mind IT challenges?

Cyber security	89%
Supporting hybrid work, workers in an office or branch and those at home	67%
Worker connectivity	47%
Physical security	26%
Finding IT Staff	21%
COVID related safety concerns	17%

Cisco Meraki Customer Research

Which use cases have Meraki MV Smart Cameras and/or Meraki MT Sensors helped you address?

Asset protection/loss prevention	67%
Physical security	67%
Employee safety	57%
Mitigating legal risk	39%
Network closet monitoring	35%
Accomplishing more with a small team	12%
Improving the customer experience	10%

Cisco Meraki Customer Research

Which of the following have helped you establish a smarter work experience?

Wifi	89%
Network security	59%
Worker connectivity	50%
Site connectivity	43%
Connected IoT devices	7%
Smart cameras	7%
Sensors	5%

Cisco Meraki Customer Research

Which of the following have helped you establish a smarter work experience?

Network security	71%
Wifi	70%
Worker connectivity	65%
Site connectivity	60%
Connected IoT devices	17%
Smart cameras	12%
Sensors	11%

Cisco Meraki Customer Research

Which of the following have helped you establish a smarter work experience?

Wifi	89%
Network security	65%
Worker connectivity	48%
Site connectivity	47%
Smart cameras	15%
Connected IoT devices	13%
Sensors	9%

Cisco Meraki Customer Research

Which of the following have helped you establish a smarter work experience?

Network security	73%
Wifi	72%
Worker connectivity	59%
Site connectivity	54%
Connected IoT devices	17%
Smart cameras	13%
Sensors	9%

Cisco Meraki Customer Research

What are the top 3 priorities for deciding on an IT solution?

Customer support	62%
Ease of implementation	60%
Cost savings	58%
Future-proof innovation (features, firmware)	38%
Integration with current stack	36%
Brand reputation	20%
Sustainability	18%
Warranty	18%
Vendor recommendation	11%
3rd party rankings (e.g. Gartner)	7%
Flexible payment options	2%

Cisco Meraki Customer Research

What are the top 3 priorities for deciding on an IT solution?

Ease of implementation	66%
Cost savings	60%
Future-proof innovation (features, firmware)	46%
Integration with current stack	43%
Customer support	40%
Brand reputation	21%
Sustainability	20%
Warranty	12%
3rd party rankings (e.g. Gartner)	8%
Vendor recommendation	7%
Flexible payment options	2%

TechValidate Research on Cisco Meraki

187 Charts

IT Priorities – EMEA

IT Priorities – Americas

IT Priorities – Small Business

Workforce – Retail

Workforce – Professional Services

Workforce – Manufacturing

Workforce – Healthcare

Workforce – Financial Services

Workforce – Small Business

Workforce – AMERICAS

Workforce – EMEA

SMB IT Priorities

SMB Workforce

IT Solution Decision Factors – Retail

IT Solution Decision Factors – Healthcare

IT Solution Decision Factors – Financial Services