Cisco Meraki Research Charts : Page 3

Cisco Meraki Customer Research

What are the top 3 priorities for deciding on an IT solution?

Cost savings	70%
Ease of implementation	68%
Customer support	47%
Future-proof innovation (features, firmware)	38%
Integration with current stack	36%
Sustainability	26%
Brand reputation	21%
Warranty	17%
Vendor recommendation	6%
3rd party rankings (e.g. Gartner)	3%
Flexible payment options	3%

Cisco Meraki Customer Research

What are the top 3 priorities for deciding on an IT solution?

Ease of implementation	73%
Cost savings	57%
Customer support	51%
Future-proof innovation (features, firmware)	43%
Integration with current stack	35%
Brand reputation	23%
Sustainability	19%
Warranty	16%
Vendor recommendation	7%
Flexible payment options	5%
3rd party rankings (e.g. Gartner)	4%

Cisco Meraki Customer Research

What are the top focus areas for your organization over the next 12 months?

Improving cyber security	69%
Reducing network downtime/ improving network resiliency	64%
Automating/streamlining IT and business processes	49%
Automating processes and workflows	36%
Improving worker productivity	29%
Maintaining worker safety	27%
Modernizing applications (e.g., to better integrate with cloud, APIs, AI/cognitive technology etc.)	24%
Improving the employee experience and retaining talent	20%
Building “smart spaces” (spaces that rely on intelligence to improve the safety, productivity, and experiences of those using the space)	11%

Cisco Meraki Customer Research

What are the top focus areas for your organization over the next 12 months?

Improving cyber security	73%
Automating/streamlining IT and business processes	53%
Reducing network downtime/ improving network resiliency	50%
Improving worker productivity	39%
Improving the employee experience and retaining talent	38%
Automating processes and workflows	37%
Modernizing applications (e.g., to better integrate with cloud, APIs, AI/cognitive technology etc.)	36%
Maintaining worker safety	22%
Building “smart spaces” (spaces that rely on intelligence to improve the safety, productivity, and experiences of those using the space)	10%
Other	1%

Cisco Meraki Customer Research

What are the top focus areas for your organization over the next 12 months?

Improving cyber security	73%
Reducing network downtime/ improving network resiliency	56%
Automating/streamlining IT and business processes	46%
Automating processes and workflows	32%
Modernizing applications (e.g., to better integrate with cloud, APIs, AI/cognitive technology etc.)	30%
Improving the employee experience and retaining talent	26%
Improving worker productivity	25%
Maintaining worker safety	17%
Building “smart spaces” (spaces that rely on intelligence to improve the safety, productivity, and experiences of those using the space)	10%

Cisco Meraki Customer Research

What are the top focus areas for your organization over the next 12 months?

Improving cyber security	66%
Automating/streamlining IT and business processes	55%
Reducing network downtime/ improving network resiliency	46%
Automating processes and workflows	41%
Improving worker productivity	40%
Improving the employee experience and retaining talent	38%
Modernizing applications (e.g., to better integrate with cloud, APIs, AI/cognitive technology etc.)	32%
Maintaining worker safety	26%
Building “smart spaces” (spaces that rely on intelligence to improve the safety, productivity, and experiences of those using the space)	7%

Cisco Meraki Customer Research

What are your organization’s top-of-mind IT challenges?

Cyber security	80%
Supporting hybrid work, workers in an office or branch and those at home	53%
Worker connectivity	42%
Finding IT Staff	20%
Physical security	20%
COVID related safety concerns	11%
Other	9%

Cisco Meraki Customer Research

Which benefits has your organization experienced through deploying Meraki?

Made our business more efficient, secure and profitable	49%
Helped protect against security threats with enterprise security features	48%
Increased customer/employee satisfaction	45%
Helped us get back to business faster	28%
Opened up new revenue streams with existing infrastructure	7%
Other	10%

Cisco Meraki Customer Research

Smart Spaces – Americas

Which of the following have helped you establish a smarter work experience?

Wifi	79%
Network security	69%
Worker connectivity	57%
Site connectivity	53%
Connected IoT devices	15%
Smart cameras	14%
Sensors	10%
Other	1%

Cisco Meraki Customer Research

Smart Spaces – EMEAR

Which of the following have helped you establish a smarter work experience? (EMEAR)

Wifi	77%
Network security	65%
Site connectivity	50%
Worker connectivity	48%
Connected IoT devices	15%
Sensors	10%
Smart cameras	8%
Other	2%

Cisco Meraki Customer Research

Smart Spaces – APJC

Which of the following have helped you establish a smarter work experience? (APJC)

Wifi	75%
Network security	70%
Worker connectivity	58%
Site connectivity	56%
Connected IoT devices	25%
Smart cameras	15%
Sensors	10%
Other	1%

Cisco Meraki Customer Research

Smart Spaces

Which of the following have helped you establish a smarter work experience?

Wifi	78%
Network security	69%
Worker connectivity	57%
Site connectivity	53%
Connected IoT devices	15%
Smart cameras	13%
Sensors	10%
Other	1%

Cisco Meraki Customer Research

IT Solution Decision Factors – Americas

What are the top 3 priorities for deciding on an IT solution?

Ease of implementation	68%
Cost savings	64%
Customer support	46%
Future-proof innovation (features, firmware)	40%
Integration with current stack	38%
Sustainability	23%
Brand reputation	21%
Warranty	15%
Vendor recommendation	7%
3rd party rankings (e.g. Gartner)	5%
Flexible payment options	3%

Cisco Meraki Customer Research

IT Solution Decision Factors – EMEAR

What are the top 3 priorities for deciding on an IT solution?

Ease of implementation	73%
Cost savings	55%
Future-proof innovation (features, firmware)	47%
Customer support	37%
Brand reputation	29%
Integration with current stack	29%
Sustainability	16%
Vendor recommendation	12%
Flexible payment options	10%
Warranty	8%
3rd party rankings (e.g. Gartner)	4%

Cisco Meraki Customer Research

IT Solution Decision Factors – APJC

What are the top 3 priorities for deciding on an IT solution?

Ease of implementation	70%
Cost savings	60%
Future-proof innovation (features, firmware)	54%
Integration with current stack	47%
Customer support	40%
Brand reputation	23%
Sustainability	18%
Warranty	18%
3rd party rankings (e.g. Gartner)	7%
Flexible payment options	4%
Vendor recommendation	4%

Cisco Meraki Customer Research

What are the top 3 priorities for deciding on an IT solution?

Ease of implementation	68%
Cost savings	63%
Customer support	46%
Future-proof innovation (features, firmware)	41%
Integration with current stack	38%
Sustainability	23%
Brand reputation	22%
Warranty	15%
Vendor recommendation	7%
3rd party rankings (e.g. Gartner)	5%
Flexible payment options	3%

Cisco Meraki Customer Research

IT Focus Areas – Global

What are the top focus areas for your organization over the next 12 months?

Improving cyber security	71%
Reducing network downtime/ improving network resiliency	52%
Automating/streamlining IT and business processes	50%
Automating processes and workflows	36%
Improving worker productivity	33%
Improving the employee experience and retaining talent	32%
Modernizing applications (e.g., to better integrate with cloud, APIs, AI/cognitive technology etc.)	32%
Maintaining worker safety	22%
Building “smart spaces” (spaces that rely on intelligence to improve the safety, productivity, and experiences of those using the space)	9%

Cisco Meraki Customer Research

IT Focus Areas – Americas

What are the top focus areas for your organization over the next 12 months?

Improving cyber security	72%
Reducing network downtime/ improving network resiliency	53%
Automating/streamlining IT and business processes	50%
Automating processes and workflows	35%
Improving worker productivity	33%
Improving the employee experience and retaining talent	32%
Modernizing applications (e.g., to better integrate with cloud, APIs, AI/cognitive technology etc.)	32%
Maintaining worker safety	21%
Building “smart spaces” (spaces that rely on intelligence to improve the safety, productivity, and experiences of those using the space)	9%

Cisco Meraki Customer Research

IT Focus Areas – EMEA

What are the top focus areas for your organization over the next 12 months?

Improving cyber security	65%
Improving the employee experience and retaining talent	44%
Automating/streamlining IT and business processes	43%
Modernizing applications (e.g., to better integrate with cloud, APIs, AI/cognitive technology etc.)	43%
Reducing network downtime/ improving network resiliency	43%
Automating processes and workflows	37%
Improving worker productivity	31%
Maintaining worker safety	24%
Building “smart spaces” (spaces that rely on intelligence to improve the safety, productivity, and experiences of those using the space)	22%

Cisco Meraki Customer Research

IT Focus Areas – APJC

What are the top focus areas for your organization over the next 12 months?

Improving cyber security	65%
Automating/streamlining IT and business processes	62%
Reducing network downtime/ improving network resiliency	46%
Automating processes and workflows	41%
Improving worker productivity	39%
Improving the employee experience and retaining talent	36%
Modernizing applications (e.g., to better integrate with cloud, APIs, AI/cognitive technology etc.)	35%
Maintaining worker safety	28%
Building “smart spaces” (spaces that rely on intelligence to improve the safety, productivity, and experiences of those using the space)	10%

Cisco Meraki Customer Research

Enterprise Challenges

What are your organization’s top-of-mind IT challenges?

Cyber security	86%
Supporting hybrid work, workers in an office or branch and those at home	57%
Worker connectivity	48%
Physical security	25%
Finding IT Staff	21%
COVID related safety concerns	18%

Cisco Meraki Customer Research

Challenges in Education

What are your organization’s top-of-mind IT challenges?

Cyber security	82%
Worker connectivity	41%
Supporting hybrid work, workers in an office or branch and those at home	39%
Physical security	29%
COVID related safety concerns	20%
Finding IT Staff	19%

Cisco Meraki Customer Research

Small Business Challenges

What are your organization’s top-of-mind IT challenges?

Cyber security	83%
Supporting hybrid work, workers in an office or branch and those at home	50%
Worker connectivity	44%
Finding IT Staff	27%
Physical security	24%
COVID related safety concerns	17%

Cisco Meraki Customer Research

What are your organization’s top-of-mind IT challenges?

Cyber security	83%
Supporting hybrid work, workers in an office or branch and those at home	49%
Worker connectivity	44%
Physical security	26%
Finding IT Staff	22%
COVID related safety concerns	18%

Cisco Meraki Customer Research

What are your organization’s top-of-mind IT challenges?

Cyber security	81%
Supporting hybrid work, workers in an office or branch and those at home	67%
Worker connectivity	40%
Finding IT Staff	26%
Physical security	18%
COVID related safety concerns	12%

Cisco Meraki Customer Research

What are your organization’s top-of-mind IT challenges?

Cyber security	84%
Supporting hybrid work, workers in an office or branch and those at home	55%
Worker connectivity	44%
COVID related safety concerns	24%
Finding IT Staff	19%
Physical security	16%

Cisco Meraki Customer Research

What are your organization’s top-of-mind IT challenges?

Cyber security	83%
Supporting hybrid work, workers in an office or branch and those at home	47%
Worker connectivity	45%
Physical security	27%
Finding IT Staff	21%
COVID related safety concerns	18%
Other	5%

Cisco Meraki Customer Research

How would you rate your overall experience with the Cisco Meraki solution and team?

	41%
	15%
	21%
	12%
	9%
	0%
	3%
	0%
	0%
	0%

Cisco Meraki Customer Research

Which results has your school experienced since deploying Meraki?

Increased student/staff satisfaction	76%
Helped to drive technology projects with other departments	33%
Helped protect against security threats with enterprise security features	30%
Fewer cybersecurity incidents	21%
Decrease of physical security-related incidents	21%
Helped us get back to in-person learning faster	15%
Other	12%

Cisco Meraki Customer Research

How much of your team’s time have you saved maintaining, and/or troubleshooting IT since installing Meraki?

Up to 10%: 17%

10-25%: 38%

25-50%: 29%

50-75%: 8%

75%+: 8%

TechValidate Research on Cisco Meraki

187 Charts

Smart Spaces – Americas

Smart Spaces – EMEAR

Smart Spaces – APJC

Smart Spaces

IT Solution Decision Factors – Americas

IT Solution Decision Factors – EMEAR

IT Solution Decision Factors – APJC

IT Focus Areas – Global

IT Focus Areas – Americas

IT Focus Areas – EMEA

IT Focus Areas – APJC

Enterprise Challenges

Challenges in Education

Small Business Challenges