TechValidate Research on Cisco Meraki

100 Charts


Cisco Meraki Customer Research

How would you rate your overall experience with the Cisco Meraki solution and team?

41%
15%
21%
12%
9%
0%
3%
0%
0%
0%

Cisco Meraki Customer Research

Which results has your school experienced since deploying Meraki?

Increased student/staff satisfaction
76%
Helped to drive technology projects with other departments
33%
Helped protect against security threats with enterprise security features
30%
Fewer cybersecurity incidents
21%
Decrease of physical security-related incidents
21%
Helped us get back to in-person learning faster
15%
Other
12%

Cisco Meraki Customer Research

How much of your team’s time have you saved maintaining, and/or troubleshooting IT since installing Meraki?

Up to 10%: 17%
10-25%: 38%
25-50%: 29%
50-75%: 8%
75%+: 8%

Cisco Meraki Customer Research

How much time have you saved since deploying Meraki?

4+ weeks worth of time: 45%
3+ weeks worth of time: 5%
2+ weeks worth of time: 10%
1+ week worth of time: 20%
Other: 20%

Cisco Meraki Customer Research

What are your school’s top-of-mind challenges?

Cyber security
82%
Connectivity
70%
Physical security and COVID related safety concerns
36%
Supporting hybrid learning
36%
Finding IT Staff
7%
Other
20%

Cisco Meraki Customer Research

How is your organization using Meraki to address challenges caused by the pandemic?

Connectivity across the school
91%
Improving student and staff experience
58%
Supporting hybrid learning
40%
Cyber security
35%
Physical security and COVID related safety concerns
2%
Other
2%

Cisco Meraki Customer Research

What are your school’s top-of-mind challenges?

Cyber security
82%
Connectivity
70%
Physical security and COVID related safety concerns
36%
Supporting hybrid learning
36%
Finding IT Staff
7%

Cisco Meraki Customer Research

Was sind die drei wichtigsten Prioritäten bei der Entscheidung für eine IT-Lösung?

Einfache Implementierung
82%
Integration mit aktueller IT Infrastruktur
67%
Zukunftsfähigkeit und Innovation (Features, Firmware)
66%
Kosteneinsparungen
51%
Kunden-Support
32%
Garantie
18%
Drittanbieter-Ranking (z. B. Gartner)
7%
Herstellerempfehlung
6%
Markenreputation
5%
Flexible Zahlungsoptionen
4%

Cisco Meraki Customer Research

Was sind die wichtigsten Anliegen Ihres Unternehmens seit der Pandemie?

Erhaltung der Wettbewerbsfähigkeit
47%
Management der Betriebskosten
43%
Leitung des Geschäfts in Zeiten der Ungewissheit
24%
Suche nach neuen Möglichkeiten zur Umsatzsteigerung
20%
Wiedereröffnung des Betriebs bei gleichzeitiger Einhaltung von Vorschriften hinsichtlich Gebäudebelegung und Sicherheit
19%
Gewinnung neuer Kunden
19%
Erneute Einbindung bestehender Kunden
15%

Cisco Meraki Customer Research

Was sind die größten Herausforderungen, denen sich Ihr IT-Team stellen muss?

Reduzierung von Cybersicherheitsrisiken
72%
Management von Remote-Teams
39%
Fokus auf Kosteneinsparungen
32%
Ermöglichung einer kontaktlosen Kundeninteraktion
21%
Rückkehr ins Büro
13%
Umsatzsteigerung
11%

Cisco Meraki Customer Research

What are the biggest challenges your IT team faces that need to be solved for?

Reducing cyber security risks
75%
Focusing on cost savings
50%
Managing remote teams
34%
Driving revenue
18%
Enabling no-touch customer engagement
16%
Returning to the office
6%

Cisco Meraki Customer Research

Which technologies are you considering in the immediate term?

Wireless
48%
SD-WAN
45%
Switches
42%
Mobile Device Management
34%
Insight / Dashboard
31%
WAN
30%
Cameras
24%
IoT / Sensors
21%

Cisco Meraki Customer Research

What are the top 3 priorities for deciding on an IT solution?

Simplicity of implementation
71%
Future-proof and innovation (features, firmware)
54%
Cost savings
46%
Customer support
45%
Brand reputation
38%
Integration with current stack
29%
Warranty
14%
3rd party ranking (e.g. Gartner)
12%
Vendor recommendation
9%
Flexible payment options
7%

Cisco Meraki Customer Research

What are the biggest challenges your IT team faces that need to be solved for?

Reducing cyber security risks
75%
Focusing on cost savings
50%
Managing remote teams
34%
Driving revenue
18%
Enabling no-touch customer engagement
16%
Returning to the office
6%

Cisco Meraki Customer Research

What are your organization’s top-of-mind concerns since the pandemic?

Staying competitive
49%
Managing operational costs
39%
Discovering new ways to increase revenue
37%
Attracting new customers
30%
Running the business amid uncertainty about the future
30%
Re-engaging with existing customers
22%
Reopening the business while ensuring compliance with occupation and safety guidelines
16%

Cisco Meraki Customer Research

What are the biggest challenges your IT team faces that need to be solved for?

Reducing cyber security risks
74%
Focusing on cost savings
50%
Managing remote teams
33%
Driving revenue
18%
Enabling no-touch customer engagement
17%
Returning to the office
6%

Cisco Meraki Customer Research

Top 3 priorities Nordics

What are the top 3 priorities for deciding on an IT solution?

Simplicity of implementation
75%
Future-proof and innovation (features, firmware)
67%
Cost savings
49%

Cisco Meraki Customer Research

Top 3 priorities Benelux

What are the top 3 priorities for deciding on an IT solution?

Simplicity of implementation
79%
Future-proof and innovation (features, firmware)
60%
Cost savings
40%

Cisco Meraki Customer Research

IT challenges Nordics

What are the biggest challenges your IT team faces that need to be solved for?

Reducing cyber security risks
61%
Focusing on cost savings
39%
Managing remote teams
23%
Driving revenue
17%
Enabling no-touch customer engagement
17%
Returning to the office
12%

Cisco Meraki Customer Research

IT challenges Benelux

What are the biggest challenges your IT team faces that need to be solved for?

Reducing cyber security risks
69%
Focusing on cost savings
32%
Managing remote teams
27%
Enabling no-touch customer engagement
19%
Driving revenue
11%
Returning to the office
10%

Cisco Meraki Customer Research

UKI Customer Challenges

What are the biggest challenges your IT team faces that need to be solved for?

Reducing cyber security risks
70%
Focusing on cost savings
50%
Managing remote teams
41%
Driving revenue
23%
Returning to the office
20%
Enabling no-touch customer engagement
18%

Cisco Meraki Customer Research

UKI Customer Priorities

What are the top priorities for deciding on an IT solution?

Simplicity of implementation
67%
Future-proof and innovation (features, firmware)
59%
Cost savings
54%
Integration with current stack
52%
Customer support
45%
Brand reputation
23%
Warranty
18%
Vendor recommendation
9%
Flexible payment options
5%
3rd party ranking (e.g. Gartner)
4%

Cisco Meraki Customer Research

Which technologies are you considering in the immediate term?

Wireless
62%
SD-WAN
50%
Switches
50%
Mobile Device Management
38%
WAN
31%
Insight / Dashboard
28%
Cameras
25%
IoT / Sensors
14%

Cisco Meraki Customer Research

What are the top priorities for deciding on an IT solution?

Simplicity of implementation
76%
Cost savings
73%
Customer support
52%
Future-proof and innovation (features, firmware)
45%
Warranty
33%
Integration with current stack
31%
Brand reputation
27%
Vendor recommendation
10%
Flexible payment options
9%
3rd party ranking (e.g. Gartner)
7%

Cisco Meraki Customer Research

¿Cuáles son los mayores retos a los que se enfrenta su equipo de TI?

Reducir los riesgos de ciberseguridad
73%
Gestionar los equipos remotos
58%
Centrarse en el ahorro de costes
39%
Aumentar los ingresos
13%
Volver a la oficina
7%
Posibilitar la captación de clientes sin contacto
6%

Cisco Meraki Customer Research

Quels sont les principaux défis auxquels votre équipe informatique doit faire face ?

Réduire les risques liés à la cybersécurité
75%
Gérer des équipes travaillant à distance
69%
Réduire les coûts
46%
Gérer le retour au bureau
18%
Permettre des interactions sans contact avec les clients
15%
Générer des revenus
11%

Cisco Meraki Customer Research

Of the biggest challenges facing your IT team, please rank how much Meraki has been able to improve:

Significantly Improved Greatly Improved Improved Did not Improve

Driving revenue
Managing remote teams
Returning to the office
Enabling no-touch customer engagement
Focusing on cost savings
Reducing cyber security risks

Cisco Meraki Customer Research

Which of the following statements do you agree with:

Meraki enables central management of network security and helps keep branches and remote workers safe.
75%
Meraki lowers operational costs and complexity through cloud-managed infrastructure in the corporate office.
49%
Meraki enables employees to connect securely to corporate and cloud resources and to collaborate with colleagues and customers from home or remote work locations.
42%
Meraki helps increase branch staff mobility and productivity through mobile devices connected to branch applications.
28%

Cisco Meraki Customer Research

What platforms do you use to research an IT solution?

IT Vendor specific pages
74%
Web (e.g. CIO.com, IDG.com, zdnet.com, etc)
72%
Research firms (e.g. Gartner, Forrester)
30%
Social media (e.g. LinkedIn, Facebook)
21%

Cisco Meraki Customer Research

What are the top 3 priorities for deciding on an IT solution?

Simplicity of implementation
74%
Future-proof and innovation (features, firmware)
56%
Cost savings
54%
Customer support
42%
Integration with current stack
41%
Warranty
20%
Brand reputation
21%
Vendor recommendation
8%
3rd party ranking (e.g. Gartner)
6%
Flexible payment options
6%



More Research on Cisco Meraki