TechValidate Research on Cisco Meraki

187 Charts


Cisco Meraki Customer Research

IT Solution Factors – Enterprise

What are the most important factors for you when selecting an IT solution?

Reliability
71%
Cost
70%
Ease of setup and use
70%
Enterprise security
63%
Cloud Management
48%
Quality of customer support
46%
Ease of integration with current network stack
42%
Future-proof automation, flexibility and scale (features, products, management)
41%
Delivery times
37%
Brand reputation
26%
Product warranty
24%

Cisco Meraki Customer Research

IT Priorities – Enterprise

What are your company’s main focus areas over the next 12 months?

Improving cybersecurity (e.g. VPN, SASE)
65%
Automating IT, business processes, and workflows
64%
Supporting remote/hybrid work environments
56%
Supporting business growth through IT (increase in sites, employees, etc)
47%
Reducing network downtime
43%
Managing operational costs (e.g. rent, utilities, insurance, etc)
36%
Ensuring secure mobile device management (MDM) for staff
28%
Becoming a more sustainable company
20%
Enhancing physical security and safety for staff, customers and the business
20%
Improving environmental health and safety (e.g. air quality, temperature monitoring)
15%

Cisco Meraki Customer Research

Workforce – Enterprise

How are you currently supporting your workforce?

Our staff works in a hybrid model (mix of remote and in-office)
84%
Our staff works on-site (e.g. at an office, school, etc.)
9%
Our staff works remotely (e.g. at home)
7%

Cisco Meraki Customer Research

IT Priorities – Professional Services

What are your company’s main focus areas over the next 12 months?

Improving cybersecurity (e.g. VPN, SASE)
57%
Automating IT, business processes, and workflows
51%
Supporting remote/hybrid work environments
50%
Supporting business growth through IT (increase in sites, employees, etc)
41%
Reducing network downtime
33%
Managing operational costs (e.g. rent, utilities, insurance, etc)
30%
Ensuring secure mobile device management (MDM) for staff
24%
Becoming a more sustainable company
17%
Enhancing physical security and safety for staff, customers and the business
15%
Improving environmental health and safety (e.g. air quality, temperature monitoring)
6%

Cisco Meraki Customer Research

Meraki Benefits – Professional Services

How has your company benefited from deploying Cisco Meraki?

A single easier to manage IT platform, saving time and/or cost
77%
Reliable protection against cybersecurity risks
38%
Physical security and real-time environmental monitoring
22%
Increased productivity for hybrid/remote teams
20%

Cisco Meraki Customer Research

Meraki Benefits – Retail

How has your company benefited from deploying Cisco Meraki?

A single easier to manage IT platform, saving time and/or cost
73%
Reliable protection against cybersecurity risks
45%
Physical security and real-time environmental monitoring
31%
Increased productivity for hybrid/remote teams
20%

Cisco Meraki Customer Research

Meraki Benefits – Manufacturing

How has your company benefited from deploying Cisco Meraki?

A single easier to manage IT platform, saving time and/or cost
80%
Reliable protection against cybersecurity risks
42%
Increased productivity for hybrid/remote teams
30%
Physical security and real-time environmental monitoring
23%

Cisco Meraki Customer Research

Meraki Benefits – Healthcare

How has your company benefited from deploying Cisco Meraki?

A single easier to manage IT platform, saving time and/or cost
86%
Reliable protection against cybersecurity risks
53%
Increased productivity for hybrid/remote teams
28%
Physical security and real-time environmental monitoring
20%

Cisco Meraki Customer Research

Meraki Benefits – Financial Services

How has your company benefited from deploying Cisco Meraki?

A single easier to manage IT platform, saving time and/or cost
77%
Reliable protection against cybersecurity risks
51%
Physical security and real-time environmental monitoring
34%
Increased productivity for hybrid/remote teams
30%

Cisco Meraki Customer Research

Meraki Benefits – Enterprise

How has your company benefited from deploying Cisco Meraki?

A single easier to manage IT platform, saving time and/or cost
83%
Reliable protection against cybersecurity risks
38%
Increased productivity for hybrid/remote teams
24%
Physical security and real-time environmental monitoring
24%
Creating smarter work experiences and spaces for everyone
21%

Cisco Meraki Customer Research

Meraki Benefits – EMEA

How has your company benefited from deploying Cisco Meraki?

A single easier to manage IT platform, saving time and/or cost
83%
Reliable protection against cybersecurity risks
35%
Increased productivity for hybrid/remote teams
25%
Creating smarter work experiences and spaces for everyone
23%
Physical security and real-time environmental monitoring
23%
Increased customer employee satisfaction
21%

Cisco Meraki Customer Research

Meraki Benefits – AMERICAS

How has your company benefited from deploying Cisco Meraki?

A single easier to manage IT platform, saving time and/or cost
80%
Reliable protection against cybersecurity risks
45%
Increased productivity for hybrid/remote teams
26%
Physical security and real-time environmental monitoring
25%

Cisco Meraki Customer Research

Meraki Benefits – Small Business

How has your company benefited from deploying Cisco Meraki?

A single easier to manage IT platform, saving time and/or cost
76%
Reliable protection against cybersecurity risks
47%
Increased productivity for hybrid/remote teams
26%
Physical security and real-time environmental monitoring
25%
Increased customer employee satisfaction
20%

Cisco Meraki Customer Research

Meraki Benefits for IT

How has your company benefited from deploying Cisco Meraki?

A single easier to manage IT platform, saving time and/or cost
84%
Reliable protection against cybersecurity risks
43%
Increased productivity for hybrid/remote teams
29%
Physical security and real-time environmental monitoring
25%

Cisco Meraki Customer Research

IT Priorities – SMB IT

What are your company’s main focus areas over the next 12 months?

Improving cybersecurity (e.g. VPN, SASE)
64%
Automating IT, business processes, and workflows
55%
Supporting remote/hybrid work environments
55%
Supporting business growth through IT (increase in sites, employees, etc)
47%
Reducing network downtime
40%
Ensuring secure mobile device management (MDM) for staff
29%
Managing operational costs (e.g. rent, utilities, insurance, etc)
28%
Enhancing physical security and safety for staff, customers and the business
20%
Becoming a more sustainable company
15%
Improving environmental health and safety (e.g. air quality, temperature monitoring)
8%
Other
3%

Cisco Meraki Customer Research

Global Workforce – SMB

How are you currently supporting your workforce?

Our staff works in a hybrid model (mix of remote and in-office)
78%
Our staff works on-site (e.g. at an office, school, etc.)
16%
Our staff works remotely (e.g. at home)
6%

Cisco Meraki Customer Research

Meraki Benefits for SMB

How has your company benefited from deploying Cisco Meraki?

A single easier to manage IT platform, saving time and/or cost
80%
Reliable protection against cybersecurity risks
44%
Increased productivity for hybrid/remote teams
27%
Physical security and real-time environmental monitoring
25%

Cisco Meraki Customer Research

IT Solution Factors – Professional Services

What are the most important factors for you when selecting an IT solution?

Reliability
73%
Ease of setup and use
71%
Cost
66%
Quality of customer support
44%
Cloud Management
43%
Ease of integration with current network stack
42%
Enterprise security
42%
Future-proof automation, flexibility and scale (features, products, management)
36%
Brand reputation
27%
Product warranty
25%
Delivery times
22%

Cisco Meraki Customer Research

IT Solution Factors – Retail

What are the most important factors for you when selecting an IT solution?

Cost
80%
Reliability
78%
Ease of setup and use
75%
Quality of customer support
48%
Cloud Management
44%
Enterprise security
44%
Future-proof automation, flexibility and scale (features, products, management)
36%
Ease of integration with current network stack
32%
Product warranty
24%
Delivery times
23%
Brand reputation
21%

Cisco Meraki Customer Research

IT Solution Factors – Manufacturing

What are the most important factors for you when selecting an IT solution?

Cost
72%
Ease of setup and use
70%
Reliability
68%
Quality of customer support
51%
Enterprise security
42%
Ease of integration with current network stack
41%
Cloud Management
40%
Future-proof automation, flexibility and scale (features, products, management)
30%
Delivery times
24%
Brand reputation
23%
Product warranty
21%

Cisco Meraki Customer Research

IT Solution Factors – Healthcare

What are the most important factors for you when selecting an IT solution?

Cost
78%
Reliability
78%
Ease of setup and use
64%
Enterprise security
44%
Cloud Management
42%
Quality of customer support
42%
Ease of integration with current network stack
39%
Future-proof automation, flexibility and scale (features, products, management)
30%
Delivery times
20%
Brand reputation
19%
Product warranty
14%

Cisco Meraki Customer Research

IT Solution Factors – Financial Services

What are the most important factors for you when selecting an IT solution?

Cost
75%
Ease of setup and use
73%
Reliability
70%
Enterprise security
58%
Quality of customer support
53%
Ease of integration with current network stack
40%
Cloud Management
38%
Delivery times
30%
Brand reputation
29%
Product warranty
27%
Future-proof automation, flexibility and scale (features, products, management)
25%

Cisco Meraki Customer Research

IT Solution Factors – Small Business

What are the most important factors for you when selecting an IT solution?

Ease of setup and use
75%
Cost
73%
Reliability
72%
Cloud Management
49%
Quality of customer support
46%
Enterprise security
44%
Ease of integration with current network stack
38%
Future-proof automation, flexibility and scale (features, products, management)
31%
Brand reputation
29%
Product warranty
29%
Delivery times
21%

Cisco Meraki Customer Research

IT Solution Factors – EMEA

What are the most important factors for you when selecting an IT solution?

Cost
68%
Reliability
68%
Ease of setup and use
66%
Cloud Management
55%
Enterprise security
52%
Quality of customer support
44%
Future-proof automation, flexibility and scale (features, products, management)
39%
Ease of integration with current network stack
38%
Brand reputation
29%
Delivery times
26%
Product warranty
23%

Cisco Meraki Customer Research

IT Solution Factors – AMERICAS

What are the most important factors for you when selecting an IT solution?

Cost
74%
Ease of setup and use
73%
Reliability
73%
Enterprise security
48%
Quality of customer support
48%
Cloud Management
46%
Ease of integration with current network stack
41%
Future-proof automation, flexibility and scale (features, products, management)
34%
Brand reputation
28%
Product warranty
26%
Delivery times
24%

Cisco Meraki Customer Research

IT Solution Factors – SMB

What are the most important factors for you when selecting an IT solution?

Cost
73%
Ease of setup and use
72%
Reliability
72%
Enterprise security
49%
Quality of customer support
48%
Cloud Management
47%
Ease of integration with current network stack
40%
Future-proof automation, flexibility and scale (features, products, management)
34%
Brand reputation
28%
Product warranty
27%
Delivery times
24%

Cisco Meraki Customer Research

IT Priorities – Retail

What are your company’s main focus areas over the next 12 months?

Improving cybersecurity (e.g. VPN, SASE)
49%
Automating IT, business processes, and workflows
48%
Reducing network downtime
41%
Supporting remote/hybrid work environments
40%
Supporting business growth through IT (increase in sites, employees, etc)
36%
Managing operational costs (e.g. rent, utilities, insurance, etc)
34%
Ensuring secure mobile device management (MDM) for staff
24%
Enhancing physical security and safety for staff, customers and the business
19%
Becoming a more sustainable company
16%
Improving environmental health and safety (e.g. air quality, temperature monitoring)
7%

Cisco Meraki Customer Research

IT Priorities – Manufacturing

What are your company’s main focus areas over the next 12 months?

Improving cybersecurity (e.g. VPN, SASE)
61%
Automating IT, business processes, and workflows
53%
Supporting business growth through IT (increase in sites, employees, etc)
51%
Supporting remote/hybrid work environments
42%
Reducing network downtime
33%
Managing operational costs (e.g. rent, utilities, insurance, etc)
31%
Ensuring secure mobile device management (MDM) for staff
21%
Enhancing physical security and safety for staff, customers and the business
18%
Becoming a more sustainable company
16%
Improving environmental health and safety (e.g. air quality, temperature monitoring)
2%

Cisco Meraki Customer Research

IT Priorities – Healthcare

What are your company’s main focus areas over the next 12 months?

Improving cybersecurity (e.g. VPN, SASE)
54%
Automating IT, business processes, and workflows
51%
Supporting business growth through IT (increase in sites, employees, etc)
46%
Supporting remote/hybrid work environments
46%
Managing operational costs (e.g. rent, utilities, insurance, etc)
43%
Reducing network downtime
35%
Ensuring secure mobile device management (MDM) for staff
26%
Enhancing physical security and safety for staff, customers and the business
17%
Becoming a more sustainable company
12%
Improving environmental health and safety (e.g. air quality, temperature monitoring)
6%

Cisco Meraki Customer Research

IT Priorities – Financial Services

What are your company’s main focus areas over the next 12 months?

Improving cybersecurity (e.g. VPN, SASE)
68%
Automating IT, business processes, and workflows
57%
Supporting business growth through IT (increase in sites, employees, etc)
54%
Reducing network downtime
45%
Supporting remote/hybrid work environments
45%
Ensuring secure mobile device management (MDM) for staff
29%
Managing operational costs (e.g. rent, utilities, insurance, etc)
29%
Enhancing physical security and safety for staff, customers and the business
17%
Becoming a more sustainable company
6%
Improving environmental health and safety (e.g. air quality, temperature monitoring)
2%



More Research on Cisco Meraki