TechValidate Research on Gusto

1561 TechFacts – Page 15 of 53


Gusto Customer Statistic

Gusto Partners spend 9 minutes on average each time they run their payroll with Gusto.

Gusto Customer Statistic

93% of Gusto Partners spend 20 minutes or less each time they run their payroll with Gusto.

Gusto Customer Statistic

86% of small businesses said Gusto is easier to use compared to ADP, Paychex, or Intuit.

86%

Gusto Customer Statistic

90% of small businesses said switching to and setting up Gusto was easy.

90%

Gusto Customer Statistic

95% of small businesses said that Gusto serves businesses with remote workers well.

95%

Gusto Customer Statistic

Small businesses spend 13 minutes on average each time they run their payroll in Gusto.

Gusto Customer Statistic

99% of small businesses said the value they get for Gusto is worth the price.

99%

Gusto Customer Statistic

90% of small businesses spend 25 minutes or less each time they run their payroll with Gusto.

Gusto Customer Statistic

88% of customers who reported Gusto as their first broker say the open enrollment experience was easy for them and their employees.

88%

Gusto Customer Satisfaction Rating

Brian Leimone, a CEO, Owner at Nu, would be very likely to recommend Gusto for this reason:

Gusto is suuuuuuper simple and easy to use. I’ve used multiple other payroll processes and there’s nothing like this out there.

Gusto Customer Satisfaction Rating

Charlotte Guyton, an Owner at Bard and Baker LLC, would be very likely to recommend Gusto for this reason:

I love how positive and optimistic the Gusto messages are. They make payroll and receiving paychecks a lot of fun for my staff. The onboarding process is incredibly easy and I know I don’t have to worry about constantly filing paperwork because Gusto has it all under control for me. It takes the usual payroll stress off my shoulders entirely.

Gusto Customer Satisfaction Rating

A Brand Manager at a small business retail company would be very likely to recommend Gusto for this reason:

Gusto is one of the most helpful tools we use. It takes the time-consuming and confusing aspects of running a business and makes them fast and easy to understand.

Gusto Customer Satisfaction Rating

Anne Wintemute, an Owner at Highlands Micro School, LLC, would be very likely to recommend Gusto for this reason:

Gusto is the easiest part of my job. Whenever I’ve had something come up that required me to contact Gusto, the person I have spoken with has been super helpful and bright. I feel like I have a team at my fingertips – one I could never afford to hire full time.

Gusto Customer Satisfaction Rating

Elyse Lancendorfer, a Finance Director at Craft Ventures Management, L.P., would be very likely to recommend Gusto for this reason:

Gusto has a great user interface and enrolling in benefits (medical, 401k) was a breeze. Their support is helpful and knowledgeable as well – better than the competitor(s).

Gusto Customer Statistic

94% of customers say Gusto streamlines health benefits and payroll.

94%

Gusto Customer Statistic

3 out of 4 customers say transferring their benefits to Gusto from a local broker required little to no effort from them.

Gusto Customer Statistic

7 out of 10 surveyed customers say the advantage of switching their benefits to Gusto from a local broker is that it’s easy for employees to enroll online and make any changes to their elections without needing help.

Gusto Customer Statistic

71% of customers say the advantage of switching their benefits to Gusto from a local broker is that their deductions automatically sync with payroll so they don’t have to manually update when changes are made.

71%

Gusto Customer Review

5/5 Stars

Would you recommend Gusto?

I would definitely recommend Gusto for the cost and ease of use.

Gusto Customer Statistic

65% of customers reported their benefits compliance support has improved since switching their health insurance to Gusto.

65%

Gusto Customer Statistic

7 out of 10 customers say it’s easy for employees to enroll online for benefits and make changes to their elections without needing help.

Gusto Customer Statistic

9 out of 10 surveyed Gusto customers spend 15 minutes or less managing benefits through Gusto each month.

Gusto Customer Statistic

78% of surveyed Gusto customers started offering benefits to keep their employees happy.

78%

Gusto Customer Statistic

75% of surveyed customers say the process of transferring their benefits to Gusto required little to no effort from them.

75%

Gusto Customer Review

5/5 Stars

Gusto is a great online platform that ties everything together in one place for my employees. It’s a one-stop show for them and they enjoy how easy it is.

Gusto Customer Review

5/5 Stars

You don’t need to have any background in HR/Payroll when using Gusto. It’s great for small business owners— it eliminates the need to hire external consultants or FTE’s to handle benefits and payroll.

Gusto Customer Review

5/5 Stars

We value your input. Do you have any other feedback for the Gusto team about the benefits offering?

Using Gusto as our broker is so much easier than a separate broker; I love the integrated insurance portal for employees and synced payroll deductions.

Would you recommend Gusto?

Gusto eliminates the friction of having benefits externally and keeps them in sync with payroll.

Gusto Customer Satisfaction Rating

Frankie Bushell, an Owner at Studio Otto, would be very likely to recommend Gusto for this reason:

The process of getting started with Gusto was incredibly easy and has been so refreshing to use after migrating from ADP.

Gusto Customer Satisfaction Rating

A CEO at a small business media & entertainment company would recommend Gusto for this reason:

I f***ing love this software, and it keeps getting better and better

Gusto Customer Review

5/5 Stars

We value your input. Do you have any other feedback for the Gusto team about the benefits offering?

Would you recommend Gusto?

Gusto’s customer service is always friendly and efficient. When mistakes are made on our end, they’re able to help offer a solution.




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