Gusto Customer Research
Who was your most recent payroll provider prior to switching to Gusto?
Gusto Customer Research
Who was your most recent payroll provider prior to switching to Gusto?
Gusto Customer Research
Since switching to Gusto, how much money per month do you save on payroll and HR administration?
Average Response by Industry:
Agriculture |
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Architecture |
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Automotive & Transport |
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Banking |
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Beverage |
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Computer Hardware |
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Computer Services |
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Computer Software |
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Construction |
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Consumer Products |
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Consumer Services |
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Educational Institution |
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Energy & Utilities |
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Engineering |
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Environmental Services & Equipment |
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Financial Services |
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Food |
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Gaming |
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Government |
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Healthcare |
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Hospitality |
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Industrial Manufacturing |
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Insurance |
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Legal |
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Marketing & Advertising |
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Media & Entertainment |
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Membership Organization |
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Non-profit |
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Pharmaceuticals |
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Professional Services |
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Real Estate |
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Retail |
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Security Products & Services |
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Service Provider |
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Telecommunications Equipment |
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Transportation Services |
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Wholesale Distribution |
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Overall Average |
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Gusto Customer Research
What does Gusto do better than your previous payroll provider? (choose many)
Gusto is easier to use |
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With Gusto, my firm spends lesser time running payroll |
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Gusto is more automated |
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With Gusto, there are fewer errors |
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Gusto has more/better integrations with other apps I use |
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My clients are more satisfied with Gusto |
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Gusto's customer service is better |
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Gusto is more delightful to use |
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Nothing, it is about the same |
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Gusto Partner Research
How does Gusto provide value to your firm?
It is valuable to my firm to be able to offer HR tools and services (time tracking, PTO, access to HR experts, etc.) to my clients through Gusto. |
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It is valuable to my firm to be able to offer benefits (health insurance, 401(k)s, etc.) to my clients through Gusto. |
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It is valuable to my firm to be able to offer HR and benefits that are integrated with payroll to my clients. |
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Gusto makes it easier for my firm to focus on advisory services for my clients. |
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Joining Gusto for Partners was a good decision for my firm. |
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Gusto helps my firm grow. |
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None, Gusto doesn't provide value |
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Other |
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Gusto Customer Research
What changes have you seen in your business since you started offering employee benefits?
I’m able to better attract and hire top talent. |
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Employee morale has improved. |
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Employee retention has improved. |
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It didn’t improve anything. |
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Employee productivity has increased. |
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Overall employee health has improved. |
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Gusto Customer Research
How much time (in minutes) did you spend each time you ran payroll before Gusto (with your previous payroll provider)?
Average Response by Company Size:
Educational Institution |
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Large Enterprise |
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Medium Enterprise |
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Non-profit |
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Small Business |
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Overall Average |
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Gusto Customer Research
How much time (in minutes) did you spend each time you ran payroll before Gusto (with your previous payroll provider)?
Average Response by Company Size:
Cultural Institution |
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Educational Institution |
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Fortune 500 |
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Global 500 |
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Large Enterprise |
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Medium Enterprise |
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Membership Organization |
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Non-profit |
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Small Business |
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Overall Average |
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