TechValidate Research on Atlassian

99 Charts – Page 1 of 4


Atlassian Cloud Products Customer Research

Please rate the following characteristics on cloud compared to your server or Data Center deployment.

Better on cloud Equivalent on cloud Worse on cloud
Security

50%

42%

8%

Compliance

46%

46%

8%

Privacy

25%

54%

21%

Overall Performance

54%

33%

13%

Speed

54%

29%

17%

Automation

71%

25%

4%

Innovation

75%

25%

0%

Integrations

58%

38%

4%

Reliability

83%

4%

13%

Availability

79%

13%

8%

Change Management

62%

38%

0%

User Management

58%

38%

4%

Atlassian Cloud Products Customer Research

How satisfied were you with the support you received during your migration?

Extremely satisfied Satisfied Slightly satisfied Dissatisfied

Atlassian Support (Customer Migration Managers, Solutions Engineers, Support Tickets)
Solution Partner support
Tooling/resources (Migration Assistants, Community, Cloud Migration Center, Documentation)

Atlassian Cloud Products Customer Research

How long did it take to realize benefits from migrating to cloud after the migration was complete? (i.e. time saved, increased speed, improved performance, $ saved)

< 1 Month: 34%
1 - 3 Months: 32%
3 - 6 Months: 17%
6 - 9 Months: 8%
9 - 12 Months: 4%
12+ Months: 5%

Atlassian Cloud Products Customer Research

How long did it take to realize benefits from migrating to cloud after the migration was complete? (i.e. time saved, increased speed, improved performance, $ saved)

< 1 Month: 34%
1 - 3 Months: 37%
3 - 6 Months: 16%
6 - 9 Months: 6%
9 - 12 Months: 3%
12+ Months: 4%

Atlassian Cloud Products Customer Research

How long did it take to realize benefits from migrating to cloud after the migration was complete? (i.e. time saved, increased speed, improved performance, $ saved)

< 1 Month: 45%
1 - 3 Months: 35%
3 - 6 Months: 10%
6 - 9 Months: 3%
9 - 12 Months: 2%
12+ Months: 5%

Atlassian Cloud Products Customer Research

How long did it take to realize benefits from migrating to cloud after the migration was complete? (i.e. time saved, increased speed, improved performance, $ saved)

< 1 Month: 35%
1 - 3 Months: 38%
3 - 6 Months: 16%
6 - 9 Months: 5%
9 - 12 Months: 2%
12+ Months: 4%

Atlassian Cloud Products Customer Research

How long did it take to realize benefits from migrating to cloud after the migration was complete? (i.e. time saved, increased speed, improved performance, $ saved)

< 1 Month: 33%
1 - 3 Months: 35%
3 - 6 Months: 22%
6 - 9 Months: 4%
9 - 12 Months: 0%
12+ Months: 6%

Atlassian Cloud Products Customer Research

What surprised you about migrating to Atlassian cloud products? (select all that apply)

It was easier than I expected to get internal stakeholders on board
29%
The Migrations process was easier than I expected
34%
The Migrations process was faster than I expected
28%
Cloud apps & integrations are better than I expected
21%
The end user experience on Cloud is better than I expected
33%
Cloud security is better than I expected
12%
Cloud compliance is better than I expected
13%
My organization is realizing benefits from migrating quicker than I expected
26%
Nothing surprised me about migrating to Atlassian Cloud
27%

Atlassian Cloud Products Customer Research

What surprised you about migrating to Atlassian cloud products? (select all that apply)

It was easier than I expected to get internal stakeholders on board
28%
The Migrations process was easier than I expected
40%
The Migrations process was faster than I expected
33%
Cloud apps & integrations are better than I expected
20%
The end user experience on Cloud is better than I expected
32%
Cloud security is better than I expected
12%
Cloud compliance is better than I expected
11%
My organization is realizing benefits from migrating quicker than I expected
24%
Nothing surprised me about migrating to Atlassian Cloud
23%

Atlassian Cloud Products Customer Research

What surprised you about migrating to Atlassian cloud products? (select all that apply)

It was easier than I expected to get internal stakeholders on board
21%
The Migrations process was easier than I expected
38%
The Migrations process was faster than I expected
33%
Cloud apps & integrations are better than I expected
21%
The end user experience on Cloud is better than I expected
33%
Cloud security is better than I expected
12%
Cloud compliance is better than I expected
10%
My organization is realizing benefits from migrating quicker than I expected
28%
Nothing surprised me about migrating to Atlassian Cloud
21%

Atlassian Cloud Products Customer Research

What surprised you about migrating to Atlassian cloud products? (select all that apply)

It was easier than I expected to get internal stakeholders on board
25%
The Migrations process was easier than I expected
38%
The Migrations process was faster than I expected
32%
Cloud apps & integrations are better than I expected
19%
The end user experience on Cloud is better than I expected
30%
Cloud security is better than I expected
13%
Cloud compliance is better than I expected
11%
My organization is realizing benefits from migrating quicker than I expected
23%
Nothing surprised me about migrating to Atlassian Cloud
25%

Atlassian Cloud Products Customer Research

What surprised you about migrating to Atlassian cloud products? (select all that apply)

It was easier than I expected to get internal stakeholders on board
33%
The Migrations process was easier than I expected
41%
The Migrations process was faster than I expected
41%
Cloud apps & integrations are better than I expected
20%
The end user experience on Cloud is better than I expected
39%
Cloud security is better than I expected
16%
Cloud compliance is better than I expected
12%
My organization is realizing benefits from migrating quicker than I expected
27%
Nothing surprised me about migrating to Atlassian Cloud
24%

Atlassian Cloud Products Customer Research

Please rate the following characteristics on cloud compared to your server or Data Center deployment.

Better on cloud Equivalent on cloud Worse on cloud
Security

59%

30%

11%

Compliance

41%

47%

12%

Privacy

30%

46%

24%

Overall Performance

50%

34%

16%

Speed

41%

35%

24%

Automation

50%

38%

12%

Innovation

58%

37%

5%

Integrations

43%

31%

26%

Reliability

67%

29%

4%

Availability

71%

26%

3%

Change Management

34%

63%

3%

User Management

34%

49%

17%

Atlassian Cloud Products Customer Research

Please rate the following characteristics on cloud compared to your server or Data Center deployment.

Better on cloud Equivalent on cloud Worse on cloud
Security

59%

31%

10%

Compliance

47%

45%

8%

Privacy

29%

51%

20%

Overall Performance

54%

28%

18%

Speed

46%

30%

24%

Automation

57%

32%

11%

Innovation

64%

32%

4%

Integrations

47%

29%

24%

Reliability

64%

32%

4%

Availability

68%

28%

4%

Change Management

42%

55%

3%

User Management

40%

44%

16%

Atlassian Cloud Products Customer Research

Please rate the following characteristics on cloud compared to your server or Data Center deployment.

Better on cloud Equivalent on cloud Worse on cloud
Security

59%

31%

10%

Compliance

47%

45%

8%

Privacy

29%

51%

20%

Overall Performance

54%

28%

18%

Speed

46%

30%

24%

Automation

57%

32%

11%

Innovation

64%

32%

4%

Integrations

47%

29%

24%

Reliability

64%

32%

4%

Availability

68%

28%

4%

Change Management

42%

55%

3%

User Management

40%

44%

16%

Atlassian Cloud Products Customer Research

Please rate the following characteristics on cloud compared to your server or Data Center deployment.

Better on cloud Equivalent on cloud Worse on cloud
Security

56%

31%

13%

Compliance

49%

39%

12%

Privacy

28%

41%

31%

Overall Performance

54%

25%

21%

Speed

48%

26%

26%

Automation

56%

32%

12%

Innovation

62%

36%

2%

Integrations

49%

29%

22%

Reliability

66%

31%

3%

Availability

69%

29%

2%

Change Management

42%

55%

3%

User Management

38%

46%

16%

Atlassian Cloud Products Customer Research

Please rate the following characteristics on cloud compared to your server or Data Center deployment.

Better on cloud Equivalent on cloud Worse on cloud
Security

60%

30%

10%

Compliance

49%

42%

9%

Privacy

29%

50%

21%

Overall Performance

51%

31%

18%

Speed

43%

32%

25%

Automation

54%

36%

10%

Innovation

58%

39%

3%

Integrations

45%

32%

23%

Reliability

65%

32%

3%

Availability

66%

30%

4%

Change Management

39%

58%

3%

User Management

41%

42%

17%

Atlassian Cloud Products Customer Research

Please rate the following characteristics on cloud compared to your server or Data Center deployment.

Better on cloud Equivalent on cloud Worse on cloud
Security

69%

27%

4%

Compliance

57%

37%

6%

Privacy

39%

37%

24%

Overall Performance

53%

25%

22%

Speed

48%

25%

27%

Automation

59%

25%

16%

Innovation

61%

29%

10%

Integrations

49%

31%

20%

Reliability

59%

39%

2%

Availability

63%

31%

6%

Change Management

41%

57%

2%

User Management

46%

36%

18%

Atlassian Cloud Products Customer Research

In your best estimate, how much savings have you seen in the following areas since migrating to Atlassian’s cloud products?

0-10% 11-20% 21-30% 31-40% 50% - 60% 60% or more
Time saved by end users

39%

21%

14%

10%

12%

4%

Time saved by admins

12%

24%

15%

17%

17%

15%

Dollars saved (total)

37%

23%

18%

11%

8%

3%

Dollars saved (previously spent maintaining hardware)

30%

20%

16%

14%

10%

10%

Dollars saved (previously spent investing in security)

39%

23%

15%

15%

6%

2%

Fewer bugs reported by users

50%

22%

10%

9%

9%

0%

Atlassian Cloud Products Customer Research

In your best estimate, how much savings have you seen in the following areas since migrating to Atlassian’s cloud products?

0-10% 11-20% 21-30% 31-40% 50% - 60% 60% or more
Time saved by end users

47%

21%

12%

8%

8%

4%

Time saved by admins

17%

20%

18%

14%

14%

17%

Dollars saved (total)

42%

21%

15%

10%

7%

5%

Dollars saved (previously spent maintaining hardware)

35%

22%

13%

9%

9%

12%

Dollars saved (previously spent investing in security)

46%

20%

13%

10%

6%

5%

Fewer bugs reported by users

51%

20%

10%

9%

7%

3%

Atlassian Cloud Products Customer Research

In your best estimate, how much savings have you seen in the following areas since migrating to Atlassian’s cloud products?

0-10% 11-20% 21-30% 31-40% 50% - 60% 60% or more
Time saved by end users

47%

21%

12%

8%

9%

3%

Time saved by admins

17%

21%

17%

16%

11%

18%

Dollars saved (total)

40%

26%

15%

10%

5%

4%

Dollars saved (previously spent maintaining hardware)

37%

23%

13%

9%

7%

11%

Dollars saved (previously spent investing in security)

44%

22%

16%

8%

8%

2%

Fewer bugs reported by users

48%

22%

11%

8%

8%

3%

Atlassian Cloud Products Customer Research

In your best estimate, how much savings have you seen in the following areas since migrating to Atlassian’s cloud products?

0-10% 11-20% 21-30% 31-40% 50% - 60% 60% or more
Time saved by end users

47%

19%

15%

7%

9%

3%

Time saved by admins

16%

19%

18%

15%

14%

18%

Dollars saved (total)

42%

20%

16%

10%

8%

4%

Dollars saved (previously spent maintaining hardware)

35%

23%

13%

9%

8%

12%

Dollars saved (previously spent investing in security)

44%

22%

14%

10%

6%

4%

Fewer bugs reported by users

51%

19%

11%

8%

8%

3%

Atlassian Cloud Products Customer Research

In your best estimate, how much savings have you seen in the following areas since migrating to Atlassian’s cloud products?

0-10% 11-20% 21-30% 31-40% 50% - 60% 60% or more
Time saved by end users

40%

26%

12%

10%

8%

4%

Time saved by admins

22%

16%

18%

16%

14%

14%

Dollars saved (total)

41%

20%

18%

12%

6%

3%

Dollars saved (previously spent maintaining hardware)

31%

22%

16%

10%

8%

13%

Dollars saved (previously spent investing in security)

46%

23%

17%

8%

6%

0%

Fewer bugs reported by users

58%

17%

8%

6%

8%

3%

Atlassian Cloud Products Customer Research

What benefits did your organization realize following the migration to Atlassian’s cloud products?

Improved time to value
26%
Improved performance
38%
Improved speed & accessibility
44%
Improved customer satisfaction
19%
Improved employee satisfaction
48%
Improved security
37%
Improved change management
22%
Increased innovation
23%
Increased capacity for teams to focus on strategic goals
33%
Better third party app & integrations
21%
Reduced total cost of ownership for Atlassian products
32%
Peace of mind around maintaining security and version upgrades
62%
No benefits realized
3%

Atlassian Cloud Products Customer Research

What benefits did your organization realize following the migration to Atlassian’s cloud products?

Improved time to value
24%
Improved performance
36%
Improved speed & accessibility
44%
Improved customer satisfaction
15%
Improved employee satisfaction
42%
Improved security
33%
Improved change management
18%
Increased innovation
21%
Increased capacity for teams to focus on strategic goals
31%
Better third party app & integrations
23%
Reduced total cost of ownership for Atlassian products
35%
Peace of mind around maintaining security and version upgrades
61%
No benefits realized
3%

Atlassian Cloud Products Customer Research

What benefits did your organization realize following the migration to Atlassian’s cloud products?

Improved time to value
24%
Improved performance
43%
Improved speed & accessibility
50%
Improved customer satisfaction
16%
Improved employee satisfaction
42%
Improved security
40%
Improved change management
19%
Increased innovation
18%
Increased capacity for teams to focus on strategic goals
28%
Better third party app & integrations
28%
Reduced total cost of ownership for Atlassian products
37%
Peace of mind around maintaining security and version upgrades
61%
No benefits realized
2%

Atlassian Cloud Products Customer Research

What benefits did your organization realize following the migration to Atlassian’s cloud products?

Improved time to value
21%
Improved performance
35%
Improved speed & accessibility
42%
Improved customer satisfaction
15%
Improved employee satisfaction
43%
Improved security
35%
Improved change management
18%
Increased innovation
20%
Increased capacity for teams to focus on strategic goals
29%
Better third party app & integrations
22%
Reduced total cost of ownership for Atlassian products
33%
Peace of mind around maintaining security and version upgrades
64%
No benefits realized
3%

Atlassian Cloud Products Customer Research

What benefits did your organization realize following the migration to Atlassian’s cloud products?

Improved time to value
33%
Improved performance
40%
Improved speed & accessibility
56%
Improved customer satisfaction
13%
Improved employee satisfaction
52%
Improved security
35%
Improved change management
21%
Increased innovation
19%
Increased capacity for teams to focus on strategic goals
35%
Better third party app & integrations
23%
Reduced total cost of ownership for Atlassian products
42%
Peace of mind around maintaining security and version upgrades
58%
No benefits realized
2%

Atlassian Cloud Products Customer Research

How satisfied were you with the support you received during your migration?

Extremely satisfied Satisfied Slightly satisfied Dissatisfied

Atlassian Support (Customer Migration Managers, Solutions Engineers, Support Tickets)
Solution Partner support
Tooling/resources (Migration Assistants, Community, Cloud Migration Center, Documentation)

Atlassian Cloud Products Customer Research

How satisfied were you with the support you received during your migration?

Extremely satisfied Satisfied Slightly satisfied Dissatisfied

Atlassian Support (Customer Migration Managers, Solutions Engineers, Support Tickets)
Solution Partner support
Tooling/resources (Migration Assistants, Community, Cloud Migration Center, Documentation)



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