TechValidate Customer Research Library / Atlassian

TechValidate Research on Atlassian

117 Charts – Page 1 of 4


Atlassian Customer Research

Context Switching

Since implementing Atlassian Cloud, what percentage improvement have you been able to realize in less context switching?

Average Response by Industry:

Computer Services
47 % decrease
Computer Software
9 % decrease
Consumer Products
15 % decrease
Financial Services
21 % decrease
Industrial Manufacturing
26 % decrease
Insurance
25 % decrease
Media & Entertainment
30 % decrease
Pharmaceuticals
38 % decrease
Professional Services
19 % decrease
Retail
29 % decrease
Telecommunications Equipment
31 % decrease
Transportation Services
20 % decrease
Source: TechValidate survey of 415 users of Atlassian
Validated
  Published: Jul. 5, 2023   TVID: 9BD-4EB-705

Atlassian Customer Research

Speed of Service / Project Delivery

In your best estimate, since implementing Atlassian Cloud, what percentage improvement have you been able to realize in the speed of service or project delivery?

Average Response by Industry:

Consumer Products
28 % increase
Computer Services
51 % increase
Computer Software
9 % increase
Financial Services
25 % increase
Industrial Manufacturing
26 % increase
Insurance
27 % increase
Media & Entertainment
27 % increase
Professional Services
26 % increase
Retail
31 % increase
Telecommunications Equipment
27 % increase
Source: TechValidate survey of 420 users of Atlassian
Validated
  Published: Jul. 3, 2023   TVID: 6A4-41D-03E

Atlassian Customer Research

Faster Shipment of Quality Code

Since implementing Atlassian Cloud, what percentage improvement have you been able to realize in faster shipment of quality code?

Average Response by Industry:

Consumer Products
16 % increase
Computer Services
47 % increase
Computer Software
9 % increase
Financial Services
19 % increase
Industrial Manufacturing
26 % increase
Insurance
20 % increase
Media & Entertainment
39 % increase
Pharmaceuticals
35 % increase
Professional Services
18 % increase
Retail
38 % increase
Telecommunications Equipment
25 % increase
Source: TechValidate survey of 452 users of Atlassian
Validated
  Published: Jul. 3, 2023   TVID: F44-A46-F52

Atlassian Customer Research

Employee Engagement

Since implementing Atlassian Cloud, what percentage improvement have you been able to realize in employee engagement?

Average Response by Industry:

Consumer Products
20 % increase
Computer Services
37 % increase
Computer Software
7 % increase
Financial Services
20 % increase
Insurance
20 % increase
Marketing & Advertising
42 % increase
Media & Entertainment
34 % increase
Pharmaceuticals
33 % increase
Professional Services
20 % increase
Retail
32 % increase
Telecommunications Equipment
29 % increase
Transportation Services
39 % increase
Source: TechValidate survey of 454 users of Atlassian
Validated
  Published: Jul. 3, 2023   TVID: 560-A30-487

Atlassian Customer Research

Faster Insight-Driven Decision-Making

Since implementing Atlassian Cloud, what percentage improvement have you been able to realize in faster insight-driven decision-making?

Average Response by Industry:

Computer Services
43 % increase
Media & Entertainment
32 % increase
Pharmaceuticals
31 % increase
Telecommunications Equipment
27 % increase
Retail
26 % increase
Professional Services
25 % increase
Financial Services
22 % increase
Insurance
17 % increase
Consumer Products
18 % increase
Computer Software
8 % increase
Automotive & Transport
3 % increase
Source: TechValidate survey of 454 users of Atlassian
Validated
  Published: Jul. 2, 2023   TVID: CA0-501-73E

Atlassian Customer Research

Greater Cross-Functional Collaboration:

Since implementing Atlassian Cloud, what percentage improvement have you been able to realize in greater cross-functional collaboration?

Average Response by Company Size:

Large Enterprise
48 % increase
Medium Enterprise
45 % increase
Small Business
44 % increase
Source: TechValidate survey of 454 users of Atlassian
Validated
  Published: Oct. 13, 2023   TVID: 825-7F8-F30

Atlassian Customer Research

Cross-Functional Collaboration

Since implementing Atlassian Cloud, what percentage improvement have you been able to realize in greater cross-functional collaboration?

Average Response by Industry:

Consumer Products
29 % increase
Computer Services
58 % increase
Computer Software
46 % increase
Financial Services
51 % increase
Insurance
45 % increase
Media & Entertainment
51 % increase
Professional Services
42 % increase
Retail
47 % increase
Telecommunications Equipment
51 % increase
Source: TechValidate survey of 453 users of Atlassian
Validated
  Published: Aug. 14, 2023   TVID: C76-3E3-B02

Atlassian Customer Research

Overall Productivity

Since implementing Atlassian Cloud, what percentage improvement have you been able to realize in overall productivity?

Average Response by Industry:

Computer Services
53 % increase
Computer Software
41 % increase
Consumer Products
29 % increase
Financial Services
48 % increase
Insurance
40 % increase
Media & Entertainment
50 % increase
Pharmaceuticals
38 % increase
Professional Services
26 % increase
Retail
45 % increase
Telecommunications Equipment
47 % increase
Source: TechValidate survey of 400 users of Atlassian
Validated
  Published: Aug. 14, 2023   TVID: 5FF-29A-E59

Atlassian Customer Research

Time to Value

How long did it take you to realize benefits after your organization migrated your Atlassian products to cloud? (i.e. time saved, increased productivity, improved performance, $ saved)

<1 month: 23%
1-3 months: 39%
3-6 months: 19%
6-9 months: 5%
9-12 months: 4%
12+ months: 9%
Source: TechValidate survey of 426 users of Atlassian
Validated
  Published: May. 20, 2023   TVID: 211-CA3-E8D

Atlassian Customer Research

Context Switching:

Since implementing Atlassian Cloud, what percentage improvement have you been able to realize in less context switching?

Average Response by Company Size:

Large Enterprise
41 % decrease
Medium Enterprise
34 % decrease
Small Business
38 % decrease
Source: TechValidate survey of 414 users of Atlassian
Validated
  Published: Oct. 15, 2023   TVID: F30-8D4-F32

Atlassian Customer Research

Speed of Service / Project Delivery:

Since implementing Atlassian Cloud, what percentage improvement have you been able to realize in the speed of service or project delivery?

Average Response by Company Size:

Large Enterprise
47 % increase
Medium Enterprise
41 % increase
Small Business
40 % increase
Source: TechValidate survey of 419 users of Atlassian
Validated
  Published: Oct. 15, 2023   TVID: A1D-B88-302

Atlassian Customer Research

Shipment of Quality Code:

Since implementing Atlassian Cloud, what percentage improvement have you been able to realize in faster shipment of quality code?

Average Response by Company Size:

Large Enterprise
48 % increase
Medium Enterprise
40 % increase
Small Business
35 % increase
Source: TechValidate survey of 451 users of Atlassian
Validated
  Published: Oct. 13, 2023   TVID: DDF-A55-0DB

Atlassian Customer Research

Employee Engagement

Since implementing Atlassian Cloud, what percentage improvement have you been able to realize in employee engagement?

Average Response by Company Size:

Large Enterprise
47 % increase
Medium Enterprise
43 % increase
Small Business
37 % increase
Source: TechValidate survey of 453 users of Atlassian
Validated
  Published: Oct. 13, 2023   TVID: F79-564-8EE

Atlassian Customer Research

Insight-Driven Decision Making:

Since implementing Atlassian Cloud, what percentage improvement have you been able to realize in faster insight-driven decision-making?

Average Response by Company Size:

Large Enterprise
44 % increase
Medium Enterprise
40 % increase
Small Business
33 % increase
Source: TechValidate survey of 453 users of Atlassian
Validated
  Published: Oct. 13, 2023   TVID: 023-172-C31

Atlassian Customer Research

Cross-Functional Collaboration:

Since implementing Atlassian Cloud, what percentage improvement have you been able to realize in cross-functional collaboration?

Average Response by Company Size:

Large Enterprise
48 % increase
Medium Enterprise
45 % increase
Small Business
44 % increase
Source: TechValidate survey of 453 users of Atlassian
Validated
  Published: Oct. 13, 2023   TVID: 8E1-2CE-2EE

Atlassian Customer Research

Overall Productivity:

Since implementing Atlassian Cloud, what percentage improvement have you been able to realize in overall productivity?

Average Response by Company Size:

Large Enterprise
44 % increase
Medium Enterprise
42 % increase
Small Business
29 % increase
Source: TechValidate survey of 457 users of Atlassian
Validated
  Published: Oct. 13, 2023   TVID: A5B-245-53F

Atlassian Customer Research

Productivity Improvements – Financial Services (Jira Software & Confluence)

Since implementing Atlassian Cloud, what percentage improvement have you been able to realize in overall productivity?

Average Response by Company Size:

Fortune 500
53 % increase
Global 500
10 % increase
Large Enterprise
31 % increase
Medium Enterprise
36 % increase
S&P 500
50 % increase
Small Business
23 % increase
Overall Average
19 % increase
Source: TechValidate survey of 42 users of Atlassian. Sample comprised of Banking and Financial Services organizations who selected Jira Software or Confluence.
Validated
  Published: May. 12, 2023   TVID: 680-71F-15B

Atlassian DevOps Customer Research

Top Reasons to use Atlassian Open DevOps

What are your top reasons for using Jira Software for DevOps (Open DevOps)?

Jira Software - we already love and use Jira Software
69%
End-to-end visibility - it allows me to see the work happening across the DevOps toolchain
49%
Broad integrations - it works well with my other DevOps tools
48%
Automations - Jira's DevOps workflows and automations
41%
Common language - Jira acts as the single source of truth for multidisciplinary teams
39%
Source: TechValidate survey of 590 users of Atlassian DevOps
Validated
  Published: Mar. 15, 2023   TVID: 6B3-AFD-25D

Atlassian Cloud Products Customer Research

Please rate the following characteristics on cloud compared to your server or Data Center deployment.

Better on cloud Equivalent on cloud Worse on cloud
Security

50%

42%

8%
Compliance

46%

46%

8%
Privacy

25%

54%

21%
Overall Performance

54%

33%

13%
Speed

54%

29%

17%
Automation

71%

25%

4%
Innovation

75%

25%

0%
Integrations

58%

38%

4%
Reliability

83%

4%

13%
Availability

79%

13%

8%
Change Management

62%

38%

0%
User Management

58%

38%

4%
Source: TechValidate survey of 24 users of Atlassian Cloud Products. Sample comprised of Financial Services users.
Validated
  Published: May. 18, 2021   TVID: 6A9-0F9-CA3

Atlassian Cloud Products Customer Research

How satisfied were you with the support you received during your migration?

Extremely satisfied Satisfied Slightly satisfied Dissatisfied

Atlassian Support (Customer Migration Managers, Solutions Engineers, Support Tickets)
Solution Partner support
Tooling/resources (Migration Assistants, Community, Cloud Migration Center, Documentation)
Source: TechValidate survey of 117 users of Atlassian Cloud Products. Sample comprised of users who selected Jira Service Desk.
Validated
  Published: May. 3, 2021   TVID: 069-8E1-014

Atlassian Cloud Products Customer Research

How long did it take to realize benefits from migrating to cloud after the migration was complete? (i.e. time saved, increased speed, improved performance, $ saved)

< 1 Month: 34%
1 - 3 Months: 32%
3 - 6 Months: 17%
6 - 9 Months: 8%
9 - 12 Months: 4%
12+ Months: 5%
Source: TechValidate survey of 112 users of Atlassian Cloud Products. Sample comprised of users who selected Jira Service Desk.
Validated
  Published: Apr. 13, 2021   TVID: 249-E04-184

Atlassian Cloud Products Customer Research

How long did it take to realize benefits from migrating to cloud after the migration was complete? (i.e. time saved, increased speed, improved performance, $ saved)

< 1 Month: 34%
1 - 3 Months: 37%
3 - 6 Months: 16%
6 - 9 Months: 6%
9 - 12 Months: 3%
12+ Months: 4%
Source: TechValidate survey of 248 users of Atlassian Cloud Products. Sample comprised of users who selected Jira Software.
Validated
  Published: Apr. 13, 2021   TVID: D81-265-126

Atlassian Cloud Products Customer Research

How long did it take to realize benefits from migrating to cloud after the migration was complete? (i.e. time saved, increased speed, improved performance, $ saved)

< 1 Month: 45%
1 - 3 Months: 35%
3 - 6 Months: 10%
6 - 9 Months: 3%
9 - 12 Months: 2%
12+ Months: 5%
Source: TechValidate survey of 116 users of Atlassian Cloud Products. Sample comprised of users who selected Jira Core.
Validated
  Published: Apr. 13, 2021   TVID: F0C-B53-435

Atlassian Cloud Products Customer Research

How long did it take to realize benefits from migrating to cloud after the migration was complete? (i.e. time saved, increased speed, improved performance, $ saved)

< 1 Month: 35%
1 - 3 Months: 38%
3 - 6 Months: 16%
6 - 9 Months: 5%
9 - 12 Months: 2%
12+ Months: 4%
Source: TechValidate survey of 261 users of Atlassian Cloud Products. Sample comprised of users who selected Confluence.
Validated
  Published: Apr. 13, 2021   TVID: 2BC-DB5-394

Atlassian Cloud Products Customer Research

How long did it take to realize benefits from migrating to cloud after the migration was complete? (i.e. time saved, increased speed, improved performance, $ saved)

< 1 Month: 33%
1 - 3 Months: 35%
3 - 6 Months: 22%
6 - 9 Months: 4%
9 - 12 Months: 0%
12+ Months: 6%
Source: TechValidate survey of 49 users of Atlassian Cloud Products. Sample comprised of users who selected Bitbucket.
Validated
  Published: Apr. 13, 2021   TVID: 435-62D-E56

Atlassian Cloud Products Customer Research

What surprised you about migrating to Atlassian cloud products? (select all that apply)

It was easier than I expected to get internal stakeholders on board
29%
The Migrations process was easier than I expected
34%
The Migrations process was faster than I expected
28%
Cloud apps & integrations are better than I expected
21%
The end user experience on Cloud is better than I expected
33%
Cloud security is better than I expected
12%
Cloud compliance is better than I expected
13%
My organization is realizing benefits from migrating quicker than I expected
26%
Nothing surprised me about migrating to Atlassian Cloud
27%
Source: TechValidate survey of 113 users of Atlassian Cloud Products. Sample comprised of users who selected Jira Service Desk.
Validated
  Published: Apr. 13, 2021   TVID: 783-0EB-245

Atlassian Cloud Products Customer Research

What surprised you about migrating to Atlassian cloud products? (select all that apply)

It was easier than I expected to get internal stakeholders on board
28%
The Migrations process was easier than I expected
40%
The Migrations process was faster than I expected
33%
Cloud apps & integrations are better than I expected
20%
The end user experience on Cloud is better than I expected
32%
Cloud security is better than I expected
12%
Cloud compliance is better than I expected
11%
My organization is realizing benefits from migrating quicker than I expected
24%
Nothing surprised me about migrating to Atlassian Cloud
23%
Source: TechValidate survey of 250 users of Atlassian Cloud Products. Sample comprised of users who selected Jira Software.
Validated
  Published: Apr. 13, 2021   TVID: 6A3-28A-889

Atlassian Cloud Products Customer Research

What surprised you about migrating to Atlassian cloud products? (select all that apply)

It was easier than I expected to get internal stakeholders on board
21%
The Migrations process was easier than I expected
38%
The Migrations process was faster than I expected
33%
Cloud apps & integrations are better than I expected
21%
The end user experience on Cloud is better than I expected
33%
Cloud security is better than I expected
12%
Cloud compliance is better than I expected
10%
My organization is realizing benefits from migrating quicker than I expected
28%
Nothing surprised me about migrating to Atlassian Cloud
21%
Source: TechValidate survey of 117 users of Atlassian Cloud Products. Sample comprised of users who selected Jira Core.
Validated
  Published: Apr. 13, 2021   TVID: C60-AC5-C95

Atlassian Cloud Products Customer Research

What surprised you about migrating to Atlassian cloud products? (select all that apply)

It was easier than I expected to get internal stakeholders on board
25%
The Migrations process was easier than I expected
38%
The Migrations process was faster than I expected
32%
Cloud apps & integrations are better than I expected
19%
The end user experience on Cloud is better than I expected
30%
Cloud security is better than I expected
13%
Cloud compliance is better than I expected
11%
My organization is realizing benefits from migrating quicker than I expected
23%
Nothing surprised me about migrating to Atlassian Cloud
25%
Source: TechValidate survey of 263 users of Atlassian Cloud Products. Sample comprised of users who selected Confluence.
Validated
  Published: Apr. 13, 2021   TVID: 1C3-9BA-133

Atlassian Cloud Products Customer Research

What surprised you about migrating to Atlassian cloud products? (select all that apply)

It was easier than I expected to get internal stakeholders on board
33%
The Migrations process was easier than I expected
41%
The Migrations process was faster than I expected
41%
Cloud apps & integrations are better than I expected
20%
The end user experience on Cloud is better than I expected
39%
Cloud security is better than I expected
16%
Cloud compliance is better than I expected
12%
My organization is realizing benefits from migrating quicker than I expected
27%
Nothing surprised me about migrating to Atlassian Cloud
24%
Source: TechValidate survey of 49 users of Atlassian Cloud Products. Sample comprised of users who selected Bitbucket.
Validated
  Published: Apr. 13, 2021   TVID: 903-958-0F9



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