TechValidate Research on Atlassian

165 TechFacts – Page 1 of 6


Atlassian Customer Statistic

9 out of 10 surveyed customers did not evaluate Microsoft solutions before choosing Atlassian.

Atlassian Customer Statistic

1 in 5 surveyed customers have a hybrid cloud and on-premise deployment platform for their Atlassian products.

Atlassian Customer Statistic

30% of surveyed customers have 5 or more Atlassian products.

Atlassian's ITSM Solution Customer Satisfaction Rating

Abhishek Singh, a Consultant at Nagarro Software, would be very likely to recommend Atlassian’s ITSM Solution for this reason:

If we compare Atlassian’s ITSM solution to other available tools in market, no other tools compare in features or pricing.

Atlassian's ITSM Solution Customer Satisfaction

82% of surveyed customers are likely to recommend Atlassian’s ITSM Solution.*

82%

Atlassian's ITSM Solution Customer Testimonial

Atlassian’s ITSM solution provides a great way to come out from silos and work together in collaboration where everyone has visibility who is working on what.

Muhammad Fahad Naseer, IT Project Manager, iZeno

Atlassian's ITSM Solution Customer Testimonial

I love Atlassian tools. If your organization is using other tools for managing incidents, service management and requests, I must say try the combination of Opsgenie with Jira Service Management and you will not regret of your decision.

Abhishek Singh, Consultant, Nagarro Software

Atlassian's ITSM Solution Customer Testimonial

[The new ITSM template for Jira Service Management ]provides improved collaboration between Development and IT Operation teams

Muhammad Fahad Naseer, IT Project Manager, iZeno

Atlassian's ITSM Solution Customer Testimonial

The ITSM template allows for automations to work between jira software and service desk. When a status changes in Jira software, it is immediately reflected in service desk. This allows for instant updates.

Christian Radwanski, Technical services specialist, Aspire Systems

Atlassian's ITSM Solution Customer Testimonial

What I like in the new ITSM template is the UI and ease of setup. Now the collaboration between IT and Dev teams is better and easier.

Abhishek Singh, Consultant, Nagarro Software

Atlassian's ITSM Solution Customer Testimonial

The new model for me is the answer to “ITSM + AGILE + Devops.” It’s great to see this happen!

Patricia Francezi, Co-Founder, iDev Solucoes

Atlassian's ITSM Solution Customer Statistic

73% of surveyed customers said that their change management practice slightly improved as a result of Jira Service Desk’s new capabilities.

73%

Atlassian's ITSM Solution Customer Testimonial

Using the new Jira Service Management templates make is easy to look around incidents. It doesn’t require to switch and forth to Opsgenie for checking status.

For agents and project admins its single point of truth from where they can track and make most of observations for their stakeholders whether its reporting or dashboard.

Abhishek Singh, Consultant, Nagarro Software

Atlassian's ITSM Solution Customer Testimonial

Faster incident response really helps us to improve our level of service.

IT Project Manager, Medium Enterprise Service Provider Company

Atlassian's ITSM Solution Customer Statistic

100% of surveyed customers said their incident response capabilities improved as a result of Jira Service Desk’s new capabilities.

100%

Atlassian Customer Satisfaction Rating

Peter Akinsipe, a Products Administrator at DOS, would be likely to recommend Atlassian for this reason:

The seamless integration between Jira and Confluence is simply fantastic. The Atlassian stack simply makes working remotely a piece of cake and collaboration is easy-peasy.

Atlassian Customer Satisfaction Rating

Sreenivasa Shravana kota, an Senior IT Manager at Manhattan Associates, would be very likely to recommend Atlassian for this reason:

1. Atlassian tools are easy to manage and use
2. Atlassian tools are very flexible in developing the Business requirements
3. Easy to troubleshoot in case of any issues
4. Atlassian support is highly responsive
5. Documentation is crystal clear to understand even for a Beginner

Atlassian Customer Satisfaction Rating

John Lucas, an Engineer at Fannie Mae, would be very likely to recommend Atlassian for this reason:

Integrations with other apps, plugin offerings, straightforward/transparent licensing fees, transparent roadmap/support/enhancement requests.

Atlassian Customer Satisfaction Rating

Martin Lewis, an IT Manager at Ministry of Business, Innovation and Employment, would be very likely to recommend Atlassian for this reason:

High usability and flexibility of products.

Atlassian Customer Satisfaction Rating

Robin Fahy, a Senior Manager at Juniper Networks, would be very likely to recommend Atlassian for this reason:

Solid enterprise planning products, great integration between platform. Cloud product offering has decent incentives. Scales well and is flexible for different business needs.

Atlassian Customer Satisfaction

94% of surveyed IT organizations are likely to recommend Atlassian.

94%

Atlassian Customer Testimonial

Atlassian is always keeping it’s users informed of updates, and does a great job documenting its help resources.

Kari Lenning, Senior Manager, CDS Global

Atlassian Customer Testimonial

I would recommend Atlassian because it is intuitive and cloud set up is minimum.

Sandy Lin, IT Professional, WB

Atlassian Customer Testimonial

I would recommend Atlassian for its flexibility and scalability.

Michael Holian, IT Professional, CSAA Insurance Group

Atlassian Customer Testimonial

I would recommend Atlassian for easy to learn the tools that are customizable with decent pricing models.

Scott Boisvert, System Administrator, Grange Insurance

Atlassian Customer Testimonial

I would recommend Atlassian for team collaboration and documentation.

Zain Ul Islam, Lead - Enterprise Operations and Support, KeepTruckin

Atlassian Customer Testimonial

I would recommend Atlassian for product usability, extensibility and flexibility.

Martin Lewis, IT Manager, Ministry of Business, Innovation and Employment

Atlassian Customer Testimonial

I would recommend Atlassian for ease of use and out of the box solution.

Razvan Nechifor, IT Project Manager, Edenred

Atlassian Customer Testimonial

I recommend Atlassian for the transparent licensing model, extensive integration options, plugin marketplace, forum, scalability, and Jira Service Management.

John Lucas, Engineer, Fannie Mae

Atlassian Customer Testimonial

Seamless integration between the products.

The synchrony in Confluence allows for real-time collaboration in a team.

Advanced Jira Roadmaps macro enables you to display your plan in Confluence, which can be very efficient during business presentation.

Peter Akinsipe, Products Administrator, DOS




More Research on Atlassian