Atlassian Research Charts : Page 4

Atlassian Cloud Products Customer Research

What surprised you about migrating to Atlassian cloud products? (select all that apply)

It was easier than I expected to get internal stakeholders on board	16%
The Migrations process was easier than I expected	42%
The Migrations process was faster than I expected	53%
Cloud apps & integrations are better than I expected	5%
The end user experience on Cloud is better than I expected	21%
Cloud security is better than I expected	5%
Cloud compliance is better than I expected	0%
My organization is realizing benefits from migrating quicker than I expected	5%
Nothing surprised me about migrating to Atlassian Cloud	26%

Atlassian Cloud Products Customer Research

Please rate the following characteristics on cloud compared to your server or Data Center deployment.

	Better on cloud	Equivalent on cloud	Worse on cloud
Security	70%	13%	17%
Compliance	70%	30%	0%
Privacy	35%	48%	17%
Overall Performance	52%	22%	26%
Speed	44%	30%	26%
Automation	48%	43%	9%
Innovation	57%	43%	0%
Integrations	53%	30%	17%
Reliability	65%	35%	0%
Availability	61%	39%	0%
Change Management	39%	57%	4%
User Management	48%	48%	4%

Atlassian Cloud Products Customer Research

In your best estimate, how much savings have you seen in the following areas since migrating to Atlassian’s cloud products?

	0-10%	11-20%	21-30%	31-40%	50% - 60%	60% or more
Time saved by end users	64%	14%	14%	5%	3%	0%
Time saved by admins	17%	22%	22%	9%	13%	17%
Dollars saved (total)	36%	27%	14%	18%	5%	0%
Dollars saved (previously spent maintaining hardware)	50%	32%	5%	9%	0%	4%
Dollars saved (previously spent investing in security)	50%	23%	14%	9%	4%	0%
Fewer bugs reported by users	68%	14%	9%	9%	0%	0%

Atlassian Cloud Products Customer Research

What benefits did your organization realize following the migration to Atlassian’s cloud products?

Improved time to value	9%
Improved performance	30%
Improved speed & accessibility	22%
Improved customer satisfaction	4%
Improved employee satisfaction	30%
Improved security	35%
Improved change management	17%
Increased innovation	13%
Increased capacity for teams to focus on strategic goals	30%
Better third party app & integrations	17%
Reduced total cost of ownership for Atlassian products	39%
Peace of mind around maintaining security and version upgrades	74%
No benefits realized	4%

Atlassian Cloud Products Customer Research

Why did you decide to migrate to Atlassian’s cloud products?

Digital transformation directive	9%
Consolidation of instances	30%
To support remote work	30%
To eliminate manual upgrades	78%
To eliminate the cost of hosting & hardware	87%
To increase rate of innovation	17%
To increase time to value & speed	17%
To improve performance	9%
To improve security	22%
To improve compliance	4%
Responding to outreach from Atlassian	0%
Responding to outreach from Solution Partner	0%

Atlassian Cloud Products Customer Research

How long did it take to realize benefits from migrating to cloud after the migration was complete? (i.e. time saved, increased speed, improved performance, $ saved)

< 1 Month: 23%

1 - 3 Months: 50%

3 - 6 Months: 27%

6 - 9 Months: 0%

9 - 12 Months: 0%

12+ Months: 0%

Atlassian Cloud Products Customer Research

What surprised you about migrating to Atlassian cloud products? (select all that apply)

It was easier than I expected to get internal stakeholders on board	26%
The Migrations process was easier than I expected	43%
The Migrations process was faster than I expected	26%
Cloud apps & integrations are better than I expected	22%
The end user experience on Cloud is better than I expected	26%
Cloud security is better than I expected	13%
Cloud compliance is better than I expected	17%
My organization is realizing benefits from migrating quicker than I expected	39%
Nothing surprised me about migrating to Atlassian Cloud	13%

Atlassian Cloud Products Customer Research

Please rate the following characteristics on cloud compared to your server or Data Center deployment.

Better on cloud Equivalent on cloud Worse on cloud

Security
Compliance
Privacy
Overall Performance
Speed
Automation
Innovation
Integrations
Reliability
Availability
Change Management
User Management

Atlassian Cloud Products Customer Research

In your best estimate, how much savings have you seen in the following areas since migrating to Atlassian’s cloud products?

	0-10%	11-20%	21-30%	31-40%	50% - 60%	60% or more
Time saved by end users	30%	22%	17%	13%	13%	5%
Time saved by admins	8%	33%	13%	17%	13%	16%
Dollars saved (total)	26%	30%	9%	13%	22%	0%
Dollars saved (previously spent maintaining hardware)	14%	36%	14%	14%	18%	4%
Dollars saved (previously spent investing in security)	23%	32%	23%	0%	22%	0%
Fewer bugs reported by users	18%	32%	14%	14%	18%	4%

Atlassian Cloud Products Customer Research

What benefits did your organization realize following the migration to Atlassian’s cloud products?

Improved time to value	36%
Improved performance	36%
Improved speed & accessibility	44%
Improved customer satisfaction	8%
Improved employee satisfaction	44%
Improved security	12%
Improved change management	20%
Increased innovation	28%
Increased capacity for teams to focus on strategic goals	40%
Better third party app & integrations	12%
Reduced total cost of ownership for Atlassian products	40%
Peace of mind around maintaining security and version upgrades	56%
No benefits realized	4%

Atlassian Cloud Products Customer Research

How satisfied were you with the support you received during your migration?

Extremely satisfied Satisfied Slightly satisfied Dissatisfied

Atlassian Support (Customer Migration Managers, Solutions Engineers, Support Tickets)
Solution Partner support
Tooling/resources (Migration Assistants, Community, Cloud Migration Center, Documentation)

Atlassian Cloud Products Customer Research

Why Financial Services companies migrate to cloud

Why did you decide to migrate to Atlassian’s cloud products?

Digital transformation directive	60%
Consolidation of instances	40%
To support remote work	40%
To eliminate manual upgrades	52%
To eliminate the cost of hosting & hardware	64%
To increase rate of innovation	32%
To increase time to value & speed	48%
To improve performance	32%
To improve security	12%
To improve compliance	20%
Responding to outreach from Atlassian	8%
Responding to outreach from Solution Partner	8%

Atlassian Cloud Products Customer Research

What surprised you about migrating to Atlassian cloud products? (select all that apply)

It was easier than I expected to get internal stakeholders on board	25%
The Migrations process was easier than I expected	40%
The Migrations process was faster than I expected	33%
Cloud apps & integrations are better than I expected	20%
The end user experience on Cloud is better than I expected	29%
Cloud security is better than I expected	11%
Cloud compliance is better than I expected	9%
My organization is realizing benefits from migrating quicker than I expected	23%
Nothing surprised me about migrating to Atlassian Cloud	24%

Atlassian Cloud Products Customer Research

How long did it take to realize benefits from migrating to cloud after the migration was complete? (i.e. time saved, increased speed, improved performance, $ saved)

< 1 Month: 37%

1 - 3 Months: 38%

3 - 6 Months: 15%

6 - 9 Months: 5%

9 - 12 Months: 2%

12+ Months: 4%

Atlassian's ITSM Solution Customer Research

What ae the overall benefits of Jira Service Desk’s new ITSM template?

Ease of setup	54%
Improved incident response	54%
Improved collaboration	46%
Greater adoption across teams (e.g. developers)	31%
Improved velocity of successful deploys	23%
Other	8%

Atlassian Customer Research

Please rate Atlassian’s capabilities compared to the competition.

Best in class Significantly better Better Worse

Performance
Ease of Use
Reliability
Scalability
User Interface

Atlassian Customer Research

Core benefits customers have experienced since using Atlassian

Improved performance & speed	63%
Higher availability & uptime	52%
Ability to scale more quickly and easily	49%
Improved extensibility and integrations	48%
Employee satisfaction	46%
Increased ability to meet compliance needs	37%
Increased capacity for teams to focus on strategic goals	37%
Easier or more efficient user management	33%
Insight into effectiveness of tools	27%
Better security	22%
Long-term monetary savings	22%
Speed to market	19%
Short time to value	18%

Atlassian Customer Research

Top SaaS integrations used with Atlassian

Slack	60%
Github	49%
Okta	29%
Google	25%
Zoom	11%
Dropbox	9%
Other	29%

Atlassian Customer Research

What do your teams use Atlassian products for?

Project and task tracking	96%
Knowledge management	84%
Cross-department collaboration	81%
Request management	69%
Incident management	60%
Service & change management	50%
Agile @ Scale	49%
Remote team management	47%
E2E development lifecycle	33%
Enterprise service management	27%

Atlassian Customer Research

Please rate Atlassian’s capabilities compared to the competition.

Best in class Significantly better Better Worse

Performance
Ease of Use
Reliability
Scalability
User Interface

Atlassian Customer Research

Top SaaS integrations used with Atlassian

Slack	60%
Github	49%
Okta	29%
Google	25%
Zoom	11%
Dropbox	9%
Other	29%

Atlassian Customer Research

Please rate the following characteristics on cloud compared to your server or Data Center deployment.

Better on cloud Equivalent on cloud Worse on cloud

Security
Compliance
Privacy
Overall Performance
Speed
Automation
Innovation
Integrations
Reliability
Availability
Change Management
User Management

Atlassian Customer Research

What benefits did your organization realize following the migration to Atlassian’s cloud products?

Peace of mind around maintaining security and version upgrades	60%
Improved employee satisfaction	41%
Improved speed & accessibility	41%
Reduced total cost of ownership for Atlassian products	36%
Improved performance	35%
Improved security	32%
Increased capacity for teams to focus on strategic goals	27%
Better third party app & integrations	22%
Improved time to value	19%
Increased innovation	18%
Improved change management	17%
Improved customer satisfaction	13%

Atlassian Customer Research

How satisfied were you with the support you received during your migration?

Extremely satisfied Satisfied Slightly satisfied Dissatisfied

Atlassian Support (Customer Migration Managers, Solutions Engineers, Support Tickets)
Solution Partner support
Tooling/resources (Migration Assistants, Community, Cloud Migration Center, Documentation)

Atlassian Customer Research

Which products did you migrate to cloud?

Confluence	80%
Jira Software	76%
Jira Core	35%
Jira Service Desk	35%

Atlassian Customer Research

Why did you decide to migrate to Atlassian’s cloud products?

To eliminate the cost of hosting & hardware	65%
To eliminate manual upgrades	62%
To improve performance	33%
To support remote work	31%
Consolidation of instances	29%
To improve security	28%
To increase time to value & speed	24%
Digital transformation directive	22%
To increase rate of innovation	21%
To improve compliance	12%
Responding to outreach from Solution Partner	2%
Responding to outreach from Atlassian	1%

Atlassian Customer Research

Why did you decide to migrate to Atlassian’s cloud products?

To eliminate the cost of hosting & hardware	65%
To eliminate manual upgrades	62%
To improve performance	33%
To support remote work	31%
Consolidation of instances	29%
To improve security	28%
To increase time to value & speed	24%
Digital transformation directive	22%
To increase rate of innovation	21%
To improve compliance	12%
Responding to outreach from Solution Partner	2%
Responding to outreach from Atlassian	1%

TechValidate Research on Atlassian

117 Charts – Page 4 of 4

Why Financial Services companies migrate to cloud