TechValidate Customer Research Library / Atlassian

TechValidate Research on Atlassian

117 Charts – Page 2 of 4


Atlassian Cloud Products Customer Research

Please rate the following characteristics on cloud compared to your server or Data Center deployment.

Better on cloud Equivalent on cloud Worse on cloud
Security

59%

30%

11%
Compliance

41%

47%

12%
Privacy

30%

46%

24%
Overall Performance

50%

34%

16%
Speed

41%

35%

24%
Automation

50%

38%

12%
Innovation

58%

37%

5%
Integrations

43%

31%

26%
Reliability

67%

29%

4%
Availability

71%

26%

3%
Change Management

34%

63%

3%
User Management

34%

49%

17%
Source: TechValidate survey of 116 users of Atlassian Cloud Products. Sample comprised of users who selected Jira Service Desk.
Validated
  Published: Apr. 13, 2021   TVID: 555-843-3EB

Atlassian Cloud Products Customer Research

Please rate the following characteristics on cloud compared to your server or Data Center deployment.

Better on cloud Equivalent on cloud Worse on cloud
Security

59%

31%

10%
Compliance

47%

45%

8%
Privacy

29%

51%

20%
Overall Performance

54%

28%

18%
Speed

46%

30%

24%
Automation

57%

32%

11%
Innovation

64%

32%

4%
Integrations

47%

29%

24%
Reliability

64%

32%

4%
Availability

68%

28%

4%
Change Management

42%

55%

3%
User Management

40%

44%

16%
Source: TechValidate survey of 257 users of Atlassian Cloud Products. Sample comprised of users who selected Jira Software.
Validated
  Published: Apr. 13, 2021   TVID: 95C-A03-35F

Atlassian Cloud Products Customer Research

Please rate the following characteristics on cloud compared to your server or Data Center deployment.

Better on cloud Equivalent on cloud Worse on cloud
Security

59%

31%

10%
Compliance

47%

45%

8%
Privacy

29%

51%

20%
Overall Performance

54%

28%

18%
Speed

46%

30%

24%
Automation

57%

32%

11%
Innovation

64%

32%

4%
Integrations

47%

29%

24%
Reliability

64%

32%

4%
Availability

68%

28%

4%
Change Management

42%

55%

3%
User Management

40%

44%

16%
Source: TechValidate survey of 257 users of Atlassian Cloud Products. Sample comprised of users who selected Jira Software.
Validated
  Published: Apr. 13, 2021   TVID: 848-5E4-ECA

Atlassian Cloud Products Customer Research

Please rate the following characteristics on cloud compared to your server or Data Center deployment.

Better on cloud Equivalent on cloud Worse on cloud
Security

56%

31%

13%
Compliance

49%

39%

12%
Privacy

28%

41%

31%
Overall Performance

54%

25%

21%
Speed

48%

26%

26%
Automation

56%

32%

12%
Innovation

62%

36%

2%
Integrations

49%

29%

22%
Reliability

66%

31%

3%
Availability

69%

29%

2%
Change Management

42%

55%

3%
User Management

38%

46%

16%
Source: TechValidate survey of 121 users of Atlassian Cloud Products. Sample comprised of users who selected Jira Core.
Validated
  Published: Apr. 13, 2021   TVID: B97-622-5ED

Atlassian Cloud Products Customer Research

Please rate the following characteristics on cloud compared to your server or Data Center deployment.

Better on cloud Equivalent on cloud Worse on cloud
Security

60%

30%

10%
Compliance

49%

42%

9%
Privacy

29%

50%

21%
Overall Performance

51%

31%

18%
Speed

43%

32%

25%
Automation

54%

36%

10%
Innovation

58%

39%

3%
Integrations

45%

32%

23%
Reliability

65%

32%

3%
Availability

66%

30%

4%
Change Management

39%

58%

3%
User Management

41%

42%

17%
Source: TechValidate survey of 272 users of Atlassian Cloud Products. Sample comprised of users who selected Confluence.
Validated
  Published: Apr. 13, 2021   TVID: 119-C4C-943

Atlassian Cloud Products Customer Research

Please rate the following characteristics on cloud compared to your server or Data Center deployment.

Better on cloud Equivalent on cloud Worse on cloud
Security

69%

27%

4%
Compliance

57%

37%

6%
Privacy

39%

37%

24%
Overall Performance

53%

25%

22%
Speed

48%

25%

27%
Automation

59%

25%

16%
Innovation

61%

29%

10%
Integrations

49%

31%

20%
Reliability

59%

39%

2%
Availability

63%

31%

6%
Change Management

41%

57%

2%
User Management

46%

36%

18%
Source: TechValidate survey of 51 users of Atlassian Cloud Products. Sample comprised of users who selected Bitbucket.
Validated
  Published: Apr. 13, 2021   TVID: A9A-A1F-6BF

Atlassian Cloud Products Customer Research

In your best estimate, how much savings have you seen in the following areas since migrating to Atlassian’s cloud products?

0-10% 11-20% 21-30% 31-40% 50% - 60% 60% or more
Time saved by end users

39%

21%

14%

10%

12%

4%
Time saved by admins

12%

24%

15%

17%

17%

15%
Dollars saved (total)

37%

23%

18%

11%

8%

3%
Dollars saved (previously spent maintaining hardware)

30%

20%

16%

14%

10%

10%
Dollars saved (previously spent investing in security)

39%

23%

15%

15%

6%

2%
Fewer bugs reported by users

50%

22%

10%

9%

9%

0%
Source: TechValidate survey of 116 users of Atlassian Cloud Products. Sample comprised of users who selected Jira Service Desk.
Validated
  Published: Apr. 13, 2021   TVID: 0CA-778-6DF

Atlassian Cloud Products Customer Research

In your best estimate, how much savings have you seen in the following areas since migrating to Atlassian’s cloud products?

0-10% 11-20% 21-30% 31-40% 50% - 60% 60% or more
Time saved by end users

47%

21%

12%

8%

8%

4%
Time saved by admins

17%

20%

18%

14%

14%

17%
Dollars saved (total)

42%

21%

15%

10%

7%

5%
Dollars saved (previously spent maintaining hardware)

35%

22%

13%

9%

9%

12%
Dollars saved (previously spent investing in security)

46%

20%

13%

10%

6%

5%
Fewer bugs reported by users

51%

20%

10%

9%

7%

3%
Source: TechValidate survey of 257 users of Atlassian Cloud Products. Sample comprised of users who selected Jira Software.
Validated
  Published: Apr. 13, 2021   TVID: A47-253-60A

Atlassian Cloud Products Customer Research

In your best estimate, how much savings have you seen in the following areas since migrating to Atlassian’s cloud products?

0-10% 11-20% 21-30% 31-40% 50% - 60% 60% or more
Time saved by end users

47%

21%

12%

8%

9%

3%
Time saved by admins

17%

21%

17%

16%

11%

18%
Dollars saved (total)

40%

26%

15%

10%

5%

4%
Dollars saved (previously spent maintaining hardware)

37%

23%

13%

9%

7%

11%
Dollars saved (previously spent investing in security)

44%

22%

16%

8%

8%

2%
Fewer bugs reported by users

48%

22%

11%

8%

8%

3%
Source: TechValidate survey of 121 users of Atlassian Cloud Products. Sample comprised of users who selected Jira Core.
Validated
  Published: Apr. 13, 2021   TVID: D5F-13D-FD2

Atlassian Cloud Products Customer Research

In your best estimate, how much savings have you seen in the following areas since migrating to Atlassian’s cloud products?

0-10% 11-20% 21-30% 31-40% 50% - 60% 60% or more
Time saved by end users

47%

19%

15%

7%

9%

3%
Time saved by admins

16%

19%

18%

15%

14%

18%
Dollars saved (total)

42%

20%

16%

10%

8%

4%
Dollars saved (previously spent maintaining hardware)

35%

23%

13%

9%

8%

12%
Dollars saved (previously spent investing in security)

44%

22%

14%

10%

6%

4%
Fewer bugs reported by users

51%

19%

11%

8%

8%

3%
Source: TechValidate survey of 273 users of Atlassian Cloud Products. Sample comprised of users who selected Confluence.
Validated
  Published: Apr. 13, 2021   TVID: 812-A23-2D1

Atlassian Cloud Products Customer Research

In your best estimate, how much savings have you seen in the following areas since migrating to Atlassian’s cloud products?

0-10% 11-20% 21-30% 31-40% 50% - 60% 60% or more
Time saved by end users

40%

26%

12%

10%

8%

4%
Time saved by admins

22%

16%

18%

16%

14%

14%
Dollars saved (total)

41%

20%

18%

12%

6%

3%
Dollars saved (previously spent maintaining hardware)

31%

22%

16%

10%

8%

13%
Dollars saved (previously spent investing in security)

46%

23%

17%

8%

6%

0%
Fewer bugs reported by users

58%

17%

8%

6%

8%

3%
Source: TechValidate survey of 50 users of Atlassian Cloud Products. Sample comprised of users who selected Bitbucket.
Validated
  Published: Apr. 13, 2021   TVID: 91D-540-076

Atlassian Cloud Products Customer Research

What benefits did your organization realize following the migration to Atlassian’s cloud products?

Improved time to value
26%
Improved performance
38%
Improved speed & accessibility
44%
Improved customer satisfaction
19%
Improved employee satisfaction
48%
Improved security
37%
Improved change management
22%
Increased innovation
23%
Increased capacity for teams to focus on strategic goals
33%
Better third party app & integrations
21%
Reduced total cost of ownership for Atlassian products
32%
Peace of mind around maintaining security and version upgrades
62%
No benefits realized
3%
Source: TechValidate survey of 117 users of Atlassian Cloud Products. Sample comprised of users who selected Jira Service Desk.
Validated
  Published: Apr. 13, 2021   TVID: 74F-945-4B2

Atlassian Cloud Products Customer Research

What benefits did your organization realize following the migration to Atlassian’s cloud products?

Improved time to value
24%
Improved performance
36%
Improved speed & accessibility
44%
Improved customer satisfaction
15%
Improved employee satisfaction
42%
Improved security
33%
Improved change management
18%
Increased innovation
21%
Increased capacity for teams to focus on strategic goals
31%
Better third party app & integrations
23%
Reduced total cost of ownership for Atlassian products
35%
Peace of mind around maintaining security and version upgrades
61%
No benefits realized
3%
Source: TechValidate survey of 260 users of Atlassian Cloud Products. Sample comprised of users who selected Jira Software.
Validated
  Published: Apr. 13, 2021   TVID: EBD-9F1-17C

Atlassian Cloud Products Customer Research

What benefits did your organization realize following the migration to Atlassian’s cloud products?

Improved time to value
24%
Improved performance
43%
Improved speed & accessibility
50%
Improved customer satisfaction
16%
Improved employee satisfaction
42%
Improved security
40%
Improved change management
19%
Increased innovation
18%
Increased capacity for teams to focus on strategic goals
28%
Better third party app & integrations
28%
Reduced total cost of ownership for Atlassian products
37%
Peace of mind around maintaining security and version upgrades
61%
No benefits realized
2%
Source: TechValidate survey of 123 users of Atlassian Cloud Products. Sample comprised of users who selected Jira Core.
Validated
  Published: Apr. 13, 2021   TVID: 8ED-3E9-DAA

Atlassian Cloud Products Customer Research

What benefits did your organization realize following the migration to Atlassian’s cloud products?

Improved time to value
21%
Improved performance
35%
Improved speed & accessibility
42%
Improved customer satisfaction
15%
Improved employee satisfaction
43%
Improved security
35%
Improved change management
18%
Increased innovation
20%
Increased capacity for teams to focus on strategic goals
29%
Better third party app & integrations
22%
Reduced total cost of ownership for Atlassian products
33%
Peace of mind around maintaining security and version upgrades
64%
No benefits realized
3%
Source: TechValidate survey of 275 users of Atlassian Cloud Products. Sample comprised of users who selected Confluence.
Validated
  Published: Apr. 13, 2021   TVID: 4C8-FCD-A62

Atlassian Cloud Products Customer Research

What benefits did your organization realize following the migration to Atlassian’s cloud products?

Improved time to value
33%
Improved performance
40%
Improved speed & accessibility
56%
Improved customer satisfaction
13%
Improved employee satisfaction
52%
Improved security
35%
Improved change management
21%
Increased innovation
19%
Increased capacity for teams to focus on strategic goals
35%
Better third party app & integrations
23%
Reduced total cost of ownership for Atlassian products
42%
Peace of mind around maintaining security and version upgrades
58%
No benefits realized
2%
Source: TechValidate survey of 52 users of Atlassian Cloud Products. Sample comprised of users who selected Bitbucket.
Validated
  Published: Apr. 13, 2021   TVID: 79C-A92-23E

Atlassian Cloud Products Customer Research

How satisfied were you with the support you received during your migration?

Extremely satisfied Satisfied Slightly satisfied Dissatisfied

Atlassian Support (Customer Migration Managers, Solutions Engineers, Support Tickets)
Solution Partner support
Tooling/resources (Migration Assistants, Community, Cloud Migration Center, Documentation)
Source: TechValidate survey of 261 users of Atlassian Cloud Products. Sample comprised of users who selected Jira Software.
Validated
  Published: Apr. 13, 2021   TVID: 936-CA9-1B5

Atlassian Cloud Products Customer Research

How satisfied were you with the support you received during your migration?

Extremely satisfied Satisfied Slightly satisfied Dissatisfied

Atlassian Support (Customer Migration Managers, Solutions Engineers, Support Tickets)
Solution Partner support
Tooling/resources (Migration Assistants, Community, Cloud Migration Center, Documentation)
Source: TechValidate survey of 124 users of Atlassian Cloud Products. Sample comprised of users who selected Jira Core.
Validated
  Published: Apr. 13, 2021   TVID: A53-01E-DCA

Atlassian Cloud Products Customer Research

How satisfied were you with the support you received during your migration?

Extremely satisfied Satisfied Slightly satisfied Dissatisfied

Atlassian Support (Customer Migration Managers, Solutions Engineers, Support Tickets)
Solution Partner support
Tooling/resources (Migration Assistants, Community, Cloud Migration Center, Documentation)
Source: TechValidate survey of 275 users of Atlassian Cloud Products. Sample comprised of users who selected Confluence.
Validated
  Published: Apr. 13, 2021   TVID: ED2-C1E-56C

Atlassian Cloud Products Customer Research

How satisfied were you with the support you received during your migration?

Extremely satisfied Satisfied Slightly satisfied Dissatisfied

Atlassian Support (Customer Migration Managers, Solutions Engineers, Support Tickets)
Solution Partner support
Tooling/resources (Migration Assistants, Community, Cloud Migration Center, Documentation)
Source: TechValidate survey of 52 users of Atlassian Cloud Products. Sample comprised of users who selected Bitbucket.
Validated
  Published: Apr. 13, 2021   TVID: 463-AB7-2FF

Atlassian Cloud Products Customer Research

Why did you decide to migrate to Atlassian’s cloud products?

Digital transformation directive
26%
Consolidation of instances
36%
To support remote work
34%
To eliminate manual upgrades
63%
To eliminate the cost of hosting & hardware
64%
To increase rate of innovation
25%
To increase time to value & speed
20%
To improve performance
33%
To improve security
29%
To improve compliance
12%
Responding to outreach from Atlassian
3%
Responding to outreach from Solution Partner
3%
Source: TechValidate survey of 118 users of Atlassian Cloud Products. Sample comprised of users who selected Jira Service Desk.
Validated
  Published: Apr. 13, 2021   TVID: 071-EB2-DF3

Atlassian Cloud Products Customer Research

Why did you decide to migrate to Atlassian’s cloud products?

Digital transformation directive
23%
Consolidation of instances
33%
To support remote work
29%
To eliminate manual upgrades
63%
To eliminate the cost of hosting & hardware
67%
To increase rate of innovation
25%
To increase time to value & speed
27%
To improve performance
34%
To improve security
29%
To improve compliance
12%
Responding to outreach from Atlassian
2%
Responding to outreach from Solution Partner
3%
Source: TechValidate survey of 260 users of Atlassian Cloud Products. Sample comprised of users who selected Jira Software.
Validated
  Published: Apr. 13, 2021   TVID: CD8-6A0-5B3

Atlassian Cloud Products Customer Research

Why did you decide to migrate to Atlassian’s cloud products?

Digital transformation directive
24%
Consolidation of instances
37%
To support remote work
33%
To eliminate manual upgrades
65%
To eliminate the cost of hosting & hardware
74%
To increase rate of innovation
19%
To increase time to value & speed
26%
To improve performance
39%
To improve security
34%
To improve compliance
10%
Responding to outreach from Atlassian
1%
Responding to outreach from Solution Partner
1%
Source: TechValidate survey of 124 users of Atlassian Cloud Products. Sample comprised of users who selected Jira Core.
Validated
  Published: Apr. 13, 2021   TVID: 164-47B-050

Atlassian Cloud Products Customer Research

Why did you decide to migrate to Atlassian’s cloud products?

Digital transformation directive
26%
Consolidation of instances
31%
To support remote work
30%
To eliminate manual upgrades
63%
To eliminate the cost of hosting & hardware
67%
To increase rate of innovation
24%
To increase time to value & speed
25%
To improve performance
33%
To improve security
32%
To improve compliance
13%
Responding to outreach from Atlassian
2%
Responding to outreach from Solution Partner
2%
Source: TechValidate survey of 276 users of Atlassian Cloud Products. Sample comprised of users who selected Confluence.
Validated
  Published: Apr. 13, 2021   TVID: 31C-EB6-1DB

Atlassian Cloud Products Customer Research

Why did you decide to migrate to Atlassian’s cloud products?

Digital transformation directive
22%
Consolidation of instances
27%
To support remote work
39%
To eliminate manual upgrades
59%
To eliminate the cost of hosting & hardware
71%
To increase rate of innovation
20%
To increase time to value & speed
31%
To improve performance
39%
To improve security
31%
To improve compliance
20%
Responding to outreach from Atlassian
4%
Responding to outreach from Solution Partner
2%
Source: TechValidate survey of 51 users of Atlassian Cloud Products. Sample comprised of users who selected Bitbucket.
Validated
  Published: Apr. 13, 2021   TVID: 0A0-58C-76A

Atlassian Cloud Products Customer Research

What benefits did your organization realize following the migration to Atlassian’s cloud products?

Improved time to value
21%
Improved performance
39%
Improved speed & accessibility
45%
Improved customer satisfaction
14%
Improved employee satisfaction
45%
Improved security
39%
Improved change management
17%
Increased innovation
23%
Increased capacity for teams to focus on strategic goals
33%
Better third party app & integrations
25%
Reduced total cost of ownership for Atlassian products
39%
Peace of mind around maintaining security and version upgrades
74%
No benefits realized
1%
Source: TechValidate survey of 211 users of Atlassian Cloud Products. Sample comprised of users who selected To eliminate manual upgrades.
Validated
  Published: Apr. 12, 2021   TVID: 5E3-805-644

Atlassian Cloud Products Customer Research

What benefits did your organization realize following the migration to Atlassian’s cloud products?

Improved time to value
19%
Improved performance
40%
Improved speed & accessibility
46%
Improved customer satisfaction
14%
Improved employee satisfaction
42%
Improved security
37%
Improved change management
18%
Increased innovation
19%
Increased capacity for teams to focus on strategic goals
30%
Better third party app & integrations
25%
Reduced total cost of ownership for Atlassian products
43%
Peace of mind around maintaining security and version upgrades
68%
No benefits realized
2%
Source: TechValidate survey of 223 users of Atlassian Cloud Products. Sample comprised of users who selected To eliminate the cost of hosting & hardware.
Validated
  Published: Apr. 12, 2021   TVID: C74-392-ED8

Atlassian Cloud Products Customer Research

What benefits did your organization realize following the migration to Atlassian’s cloud products?

Improved time to value
32%
Improved performance
50%
Improved speed & accessibility
45%
Improved customer satisfaction
25%
Improved employee satisfaction
57%
Improved security
39%
Improved change management
29%
Increased innovation
54%
Increased capacity for teams to focus on strategic goals
43%
Better third party app & integrations
39%
Reduced total cost of ownership for Atlassian products
37%
Peace of mind around maintaining security and version upgrades
64%
No benefits realized
1%
Source: TechValidate survey of 76 users of Atlassian Cloud Products. Sample comprised of users who selected To increase rate of innovation.
Validated
  Published: Apr. 12, 2021   TVID: 1BF-E87-1F8

Atlassian Cloud Products Customer Research

What benefits did your organization realize following the migration to Atlassian’s cloud products?

Improved time to value
28%
Improved performance
55%
Improved speed & accessibility
52%
Improved customer satisfaction
19%
Improved employee satisfaction
49%
Improved security
70%
Improved change management
21%
Increased innovation
33%
Increased capacity for teams to focus on strategic goals
30%
Better third party app & integrations
24%
Reduced total cost of ownership for Atlassian products
39%
Peace of mind around maintaining security and version upgrades
70%
No benefits realized
1%
Source: TechValidate survey of 97 users of Atlassian Cloud Products. Sample comprised of users who selected To improve security.
Validated
  Published: Apr. 12, 2021   TVID: AB0-F70-789

Atlassian Cloud Products Customer Research

What benefits did your organization realize following the migration to Atlassian’s cloud products?

Improved time to value
32%
Improved performance
72%
Improved speed & accessibility
71%
Improved customer satisfaction
22%
Improved employee satisfaction
56%
Improved security
46%
Improved change management
21%
Increased innovation
28%
Increased capacity for teams to focus on strategic goals
32%
Better third party app & integrations
28%
Reduced total cost of ownership for Atlassian products
40%
Peace of mind around maintaining security and version upgrades
60%
No benefits realized
1%
Source: TechValidate survey of 111 users of Atlassian Cloud Products. Sample comprised of users who selected To improve performance.
Validated
  Published: Apr. 12, 2021   TVID: A7F-EF8-550



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