TechValidate Research on Frost & Sullivan Customer Contact East Events

161 TechFacts – Page 3 of 6


Frost & Sullivan Executive MindXchange Customer Testimonial

VALIDATION

A participant said that this event was “validation of current business practices and direction of new technology.”

Vice President, Global 500 Transportation Services Company

Frost & Sullivan Executive MindXchange Customer Fact

What are Your Criteria For Deciding on Attending an Event?

A large enterprise insurance company evaluates the content, the location, and the reputation of the event as some of the most important factors when deciding on an event.

Frost & Sullivan Executive MindXchange Customer Satisfaction Rating

WORTH IT!

A Vice President at a small business health care company would be very likely to recommend Frost & Sullivan Executive MindXchange for this reason:

It has been one of the most effective and essential conferences I have participated in.

Frost & Sullivan Executive MindXchange Customer Satisfaction Rating

YOU Drive the Content at the Frost & Sullivan ExecutiveMindXchange!

A Manager at a large enterprise healthcare company would be very likely to recommend Frost & Sullivan Executive MindXchange for this reason:

Great interactive sessions! Most conferences I attend are more dictatorial rather than interactive.

Frost & Sullivan Executive MindXchange Customer Testimonial

Uncover the Most Timely and Critical Issues

Good leading edge content on Omni-channel service, artificial intelligence, and chatbots. Great networking.

Jeremy Lewandowski, Assistant Director, Northwestern Mutual Insurance Co.

Frost & Sullivan Executive MindXchange Customer Testimonial

An Ideal Setting For Looking Ahead with your Peers!

MindXchange provides excellent networking opportunities and a great platform for an introduction to new technologies and views.

Manager, Global 500 Electronics Company

Frost & Sullivan Executive MindXchange Customer Satisfaction Rating

Frost & Sullivan Delivers Value at the Executive MindXchange

A Manager at a global 500 banking company would be very likely to recommend Frost & Sullivan Executive MindXchange for this reason:

It was a valuable networking experience with peers across industries, great speakers that align to everyday life, and great hosts with Frost & Sullivan partners.

Frost & Sullivan Executive MindXchange Customer Testimonial

BE HEARD!

The interactive nature of this was by far the most beneficial aspect of this conference. To be heard rather than preached to is a huge leap forward!

Manager, Large Enterprise Health Care Company

Frost & Sullivan Executive MindXchange Customer Testimonial

Expect A Room Filled with Decision Makers

I don’t know of another event that puts me in the same room as ~200 contact center decision makers and my competition! Not only will my company generate sales from this networking event, but I have some new ideas and strategies to take back to my team since I was forced me to differentiate myself and my company like never before.

Sandra Crawford, Global Director, Strategic Alliances, Enghouse Interactive

Frost & Sullivan Executive MindXchange Customer Testimonial

More than just a Colleague

By building relationships and interacting, you build a lifetime friendship; allowing year round expertise and knowledge sharing.

Manager, Large Enterprise Health Care Company

Frost & Sullivan Executive MindXchange Customer Testimonial

Take-Aways to Action

The things I learned will help me plan for events and milestones at my company as we try to develop our Omni Channel.

Vice President, Small Business Electronics Company

Frost & Sullivan Executive MindXchange Customer Testimonial

Built a Powerful Network of Peers

Real industry experiences and best practices that I can immediately implement in my center. Great networking and community of resources to reach out to for continued support.

Angela Crozier, Manager, Michigan Public Health Institute

Frost & Sullivan Executive MindXchange Customer Statistic

Round up the Troops for the Next Executive MindXchange!

97% of surveyed participants would recommend this event to their colleagues and/or peers.

97%

Frost & Sullivan Executive MindXchange Customer Testimonial

Guest Passes: An Invaluable Sponsorship Benefit

I used a guest pass provided by Frost & Sullivan to invite a potential customer. The potential customer attended and met with my team. We have a demo scheduled in two weeks and are on our way to becoming their vendor of choice.

Manager, Small Business Telecommunications Services Company

Frost & Sullivan Executive MindXchange Customer Statistic

A Return You Can Come to Expect!

71% of surveyed sponsors generated returns that were 5 times or more the investment as past sponsors.

71%

Frost & Sullivan Executive MindXchange Customer Statistic

We Were Shooting for 101%….

100% of surveyed Customer Contact East sponsors would recommend sponsorship of the Frost & Sullivan MindXchange to a peer.

Frost & Sullivan Executive MindXchange Customer Statistic

There Is No Comparison!

100% of surveyed sponsors’ ability to generate an ROI is 2 times or more likely at the Frost & Sullivan Executive MindXchange vs other events.

100%

Frost & Sullivan Executive MindXchange Customer Testimonial

In a vendor sponsored networking event, I was able to connect to a peer who has the same scope of responsibility and I gained tremendous insight to a channel that we have on our roadmap that has influenced our planning process. That was a 5 min conversation! [Frost & Sullivan has] created an environment conducive to serendipitous MindXchanges, kudos to you Frost & Sullivan.

Dustie Mercer, Senior Director, Renaissance

Frost & Sullivan Executive MindXchange Customer Statistic

Why Frost & Sullivan? For many reasons – but here’s one more…

83% of surveyed participants would be more likely to inquire about future services if a solution provider sponsored the Frost & Sullivan Executive MindXchange.

83%

Frost & Sullivan Executive MindXchange Customer Statistic

Oh Yeah, it’ll be Worth Your While!

97% of surveyed participants rate the content received at the Frost & Sullivan Executive MindXchange as timely and relevant.

Frost & Sullivan Executive MindXchange Customer Statistic

Team Participation Recommended

31% of surveyed participants recommend sending 3 team members to the Frost & Sullivan Executive MindXchange based on the amount of networking opportunities and range of content being delivered.

31%

Frost & Sullivan Executive MindXchange Customer Statistic

Don’t Even Think About Participating Alone…

97% of surveyed participants recommend sending at least 2 team members to the Frost & Sullivan Executive MindXchange based on the amount of networking opportunities and range of content being delivered.

97%

Frost & Sullivan Executive MindXchange Customer Statistic

Guaranteed to Increase Your Personal & Professional Network

100% of surveyed participants generated 5 or more real business and personal relationships at the Frost & Sullivan Executive MindXchange.

100%

Frost & Sullivan Executive MindXchange Customer Testimonial

The Frost & Sullivan Executive MindXchange: VALIDATE, INVIGORATE, AND EDUCATE.

The Executive MindXchange served as both a validation of current practices that are making my company successful and as an invigorating motivator for so many things that could make us better. The ideas for improving customer and employee experience as well as building competency in an organization were so invaluable and are sure to be of use in my company.

Paul Flemr, Executive Director Operations Marketing, Group O

Frost & Sullivan Executive MindXchange Customer Testimonial

Calling All First Timers! Break the Ice and Reap the Rewards by Sponsoring a Frost & Sullivan Executive MindXchange.

It was my first time at a Frost & Sullivan Executive MindXchange and I thought it was excellent. We developed several relationships that we are now pursuing post-event.

Vice President, Small Business Financial Services Company

Frost & Sullivan Executive MindXchange Customer Testimonial

First Time Sponsor? Expect the Unexpected and Prepare to be Wowed!

As a first time sponsor of Customer Contact East: A Frost & Sullivan Executive MindXchange and after years of involvement at industry events, I can confidently say that this was one of the best event experiences I’ve ever had. The Frost & Sullivan team has perfected the event format and facilitates an environment that brokers long-term relationship building opportunities with well-curated engagements, networking activities, and learning sessions. The event is entirely inclusive and solution providers are never segregated from end users, which allows for authentic interactions. The PTP team is leaving the event with a number of new friends and several tangible business opportunities.

Brittini Steffes, CX Marketer, Performance Technology Partners

Frost & Sullivan Executive MindXchange Customer Satisfaction Rating

A Manager of a medium enterprise financial services company said they would be very likely to recommend Frost & Sullivan Executive MindXchange for this reason:

Frost & Sullivan Executive MindXchange is always a great event that promotes real action within organizations. Each year I have returned to my business with pages of action items.

Frost & Sullivan Executive MindXchange Customer Fact

Networking at its Finest!

FreshBooks generated 20 real business and personal relationships at the Frost & Sullivan Executive MindXchange.

Frost & Sullivan Executive MindXchange Customer Testimonial

ROI in a Nutshell

Most expensive investment but more consistent return. Format provides access to decision makers.

Vice President, Large Enterprise Consumer Services Company

Frost & Sullivan Executive MindXchange Customer Testimonial

Jam-Packed with Hands-On Content

Frost & Sullivan provided the community to allow me to benchmark my organization against others in various industries. I always aim to bring back three take-aways from an event and I doubled my goal on the first day!

Tony Alonzo, Business Professional, Homesite Insurance




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