TechValidate Research on Frost & Sullivan Customer Contact East Events

These pages present data that TechValidate has sourced via direct research with verified customers and users of Frost & Sullivan Customer Contact East Events. TechValidate stands behind the authenticity of all published data. Learn more »



111 Customers Surveyed

933 Data Points Collected

161 Published TechFacts

34 Published Charts

28 Published Case Studies



Selected Research Highlights


Frost & Sullivan Executive MindXchange Case Study

Vita-Mix Corp

Introduction

This case study of Vita-Mix Corp is based on a May 2017 survey of Frost & Sullivan Executive MindXchange customers by TechValidate, a 3rd-party research service.

“If I could only go to one event a year, I would choose to participate in Frost & Sullivan’s Executive MindXchange.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Frost & Sullivan Executive MindXchange:

  • Problems that plague today’s “traditional” trade show and conference include:
    • Speakers which are not qualified to present on a topic / content which does not stay on point
    • Content being a one-way push from the podium with little interaction or Q&A
    • Presentations which produce too few action items and takeaways
    • Limited networking, dull activities, and difficult-to-build relationships due to a transient audience
    • Aggressive sales tactics by sponsoring & exhibiting companies
    • Lack of community amongst event participants
    • Poor communication & customer service by organizers
    • The audience being too junior

Use Case

The key features and functionalities of Frost & Sullivan Executive MindXchange that the surveyed company uses:

  • Evaluates the following as some of the most important factors when deciding on an event:
    • The speakers
    • The content
    • The reputation of the event
  • Recommends sending 2 team members to the Frost & Sullivan Executive MindXchange based on the amount of networking opportunities and range of content being delivered.

Results

The surveyed company achieved the following results with Frost & Sullivan Executive MindXchange:

  • Reported that the unique interactive structure of a Frost & Sullivan Executive MindXchange leads to the following benefits:
    • Increased networking & relationship building
    • A forum which allows them to get real solutions for their business challenges
    • More value overall
  • Generated 15 real business and personal relationships at the Frost & Sullivan Executive MindXchange.
  • Rates the content received at the Frost & Sullivan Executive MindXchange as very timely and relevant.
  • Would very strongly recommend this event to their colleagues and/or peers.

Networking! Networking! Networking! See the value at Frost & Sullivan’s MindXchanges!

How would you rate the networking at the Frost & Sullivan Executive MindXchange?

The best I've seen: 15%
Excellent: 33%
Great: 24%
Good: 18%
Equal or on par other events: 6%
Worse than other events: 3%

Frost & Sullivan Customer Testimonial

Customer Contact’s an All in One Event

Being able to take content and vendor solutions to define best practices in one location.

Manager, Large Enterprise Health Care Company

Case Study: CareerBuilder – Large Enterprise Professional Services Company

Introduction

This case study of a large enterprise professional services company is based on a April 2014 survey of Frost & Sullivan Executive MindXchange customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“It allows us to learn best practices from comparable companies in terms of customer ownership and strategy that we’ll be taking back.”

“We established strong relationships with numerous business leaders from the attendees and vendors. Thanks!”

Challenges

  • Finds that traditional trade show and conferences are plagued by the following participant challenges:
    • Content that does not stay on point and speakers that are not qualified to present on the topic
    • Presentations that produce too few action items and takeaways because they are too theoretical
    • An audience that is too junior

Use Case

  • Rated the networking at the Frost & Sullivan Executive MindXchange as the best they’ve seen.
  • Has attended the Frost & Sullivan Executive MindXchange 4 times.

Results

  • Reported that the unique interactive structure of a Frost & Sullivan Executive MindXchange leads to the following benefits:
    • Access to best practices
    • Increased networking & relationship building
    • A forum which allows me to get real solutions to my business challenges
    • More value overall
  • Generated 10-20 real business and personal relationships at the Frost & Sullivan Executive MindXchange.
  • Rated the content they received at the Frost & Sullivan Executive MindXchange as 4 out of 5.
  • Would choose to attend the Frost & Sullivan Executive MindXchange if they could only go to one external event per year.
  • Would very strongly recommend the Frost & Sullivan MindXchange to their peers.

Frost & Sullivan Executive MindXchange Customer Research

Trade Shows Are Yesterday

What are the problems that plague today’s “traditional” trade show and/or conference?

Bait & Switch: Content does not stay on point and speakers are not qualified to present on topic
27%
Content is a one-way push from the podium with little interaction or Q&A
38%
Presentations produce too few action items and takeaways - too theoretical
51%
Networking is limited & activities are dull and relationships are difficult to develop due to transient audience
35%
Aggressive sales tactics by sponsoring & exhibiting companies
64%
Lack of community amongst event participants
22%
Poor communication & customer service by organizers
4%
Audience is too junior
15%

Frost & Sullivan Customer Fact

Based on the executive audience in attendance, the format of the Executive MindXchange, and Frost & Sullivan’s focus on driving a “Return on Relationships” (ROR), CXperts expects their sales cycle to be reduced by 50%.



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