2,818 Customers Surveyed
17,148 Data Points Collected
138 Published TechFacts
32 Published Charts
21 Published Case Studies
Curated collections and slideshows of TechValidate research data on Innovative Interfaces.
Innovative Interfaces Customer Research
How would you rate your effectiveness to meet those objectives?
Extremely effective
Mostly effective
Effective
Not effective
| Increase library visits & new cardholders |
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| Increase program attendance |
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| Increase website visits |
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| Increase use of resources and collections |
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| Improve community awareness of programs and services |
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Sierra Case Study
This case study of a cultural institution is based on a December 2018 survey of Sierra customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
The key challenges the customer wanted to address by choosing Sierra were:
Their primary reason for choosing an Innovative product was the quality of services, training, and support. The client went with Sierra specifically for the following reasons:
Overall, they would rate Sierra as better than the competition when it comes to overall functionality, performance, customization, APIs & integrations, and reporting & statistics.
After switching to Sierra, the client reports that they’ve received great value for their money spent on Sierra and is extremely likely to purchase Innovative products again.
They also agreed with the following statements:
Polaris Case Study
This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
After comparing with other solutions (including Symphony), the organization decided to go with Polaris.
The key challenges they wanted to address with Polaris were:
The organization’s primary reasons for choosing an Innovative product were the technical quality of current Innovative products, along with the quality of Innovative services, training, and support.
Their top reasons for choosing Polaris specifically were focused around the breadth and depth of ILS functionality, along with the streamlined workflow and overall system efficiency. Their decision to purchase the Polaris Web Application (LEAP) product was based on the flexible mobile access features, which they wanted to use to help them better connect with their community.
The team rates Polaris as better than the competition when it comes to overall functionality, performance, and customization. They would also rate Innovative as better than the competition when it comes to implementation and technical/customer support
Overall, they’re very likely to purchase Innovative products again and rate Polaris at 4/5 stars.
