Original Research on Trello

Trello Customer Satisfaction Rating

Ravi Venkitaraman, an Operations Manager at Telstra, would be very likely to recommend Trello for this reason:

Trello Customer Research

Which tools did you evaluate before choosing Trello?

Asana	18%
Monday.com	12%
Microsoft Teams	34%
Airtable	7%
Smartsheet	13%
Other	29%

Trello Case Study

Sprout Social

Introduction

This case study of Sprout Social is based on a September 2020 survey of Trello customers by TechValidate, a 3rd-party research service.

“My team used to have weekly stand-ups to chat through the progress of our work. Now that we’ve switched to a remote environment we naturally have more virtual meetings. We’ve had to reevaluate how we spend our time and with the use of Trello, can now limit the number of meetings we have regarding specific projects. We can turn to Trello for updates rather than hopping into meetings. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Trello:

Use Trello:
- To manage projects and work
- For the ease of use and implementation

Use Case

The key features and functionalities of Trello that the surveyed company uses:

Outside of boards, lists, and cards, they said that the following have been most beneficial to their tem and workflows:
- Attachments
- Card covers and colors
- Checklists
- Due dates
- Labels
Said that the following have been the most valuable for team management and administrative control:
- Board visibility management (ex. public boards)
- Membership controls (Team admins, Team members, Observers)
Said the following teams are using Trello:
- Human Resources

Results

The surveyed company achieved the following results with Trello:

Said they have experienced the following since using Trello:
- More efficient collaboration across teams and projects
- Visibility and transparency on goals and outcomes
- Clarity around project and task ownership, deadlines, and blockers
- Improved communication between co-workers and teams
- Increased team productivity
Said that Trello has improved their team’s productivity by 65-80%.

Trello Customer Research

Trello Enterprise

How do you get started on a new project when using Trello?

I create my own boards from scratch	56%
I get invited to pre-existing board	48%
I use a Trello template	35%
Other	7%

Trello Customer Testimonial

I recommend Trello because it’s not email

— Jimmy Tran, Makerspace Educator, Berkeley Unified School District

TechValidate Research on Trello

These pages present data that TechValidate has sourced via direct research with verified customers and users of Trello. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

Sprout Social

Introduction

Challenges

Use Case

Results

Company Profile

Trello Enterprise

More to Explore

About Trello

Trello is a web-based Kanban-style list-making application which is a subsidiary of Atlassian. Originally created by Fog Creek Software in 2011, it was spun out to form the basis of a separate company in 2014 and later sold to Atlassian in January 2017. The company is based in New York City, U.S.