TechValidate Research on O.C. Tanner

These pages present data that TechValidate has sourced via direct research with verified customers and users of O.C. Tanner. TechValidate stands behind the authenticity of all published data. Learn more »



142 Customers Surveyed

1,287 Data Points Collected

32 Published TechFacts

10 Published Charts

12 Published Case Studies



Selected Research Highlights


O.C. Tanner Customer Satisfaction Rating

A HR Analyst at a medium enterprise energy & utilities company would be very likely to recommend O.C. Tanner for this reason:

The service is exceptional. Whenever I have a question, or an employee has an issue with a gift they received, I know that it will be answered or resolved with one phone call or email. I never have to ask for a status update.

O.C. Tanner Customer Research

O.C. Tanner Solution Impact – the ROI

Which of the following outcomes, if any, have you seen in your company as a result of using O.C. Tanner solutions?

Employees’ contributions and successes are celebrated
70%
Employees feel their work is meaningful and have a stronger connection to your company's mission or purpose
36%
Employees put in extra effort and are more engaged
17%
Employees stay with your organization longer
14%

O.C. Tanner Case Study

Small Business Insurance Company Recognizes Great Work with O.C. Tanner

Introduction

This case study of a small business insurance company is based on an October 2019 survey of O.C. Tanner customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“O.C. Tanner gives our employees one place to go to recognize coworkers for doing great work. Our program aligns with our corporate competencies to provide purposeful recognition for differentiating behaviors that have business impact. The thank-you eCards provide a way to recognize effort and celebrate our employees.”

“We like that we can have company-specific items in the award selections to help us maintain our company culture and heritage.”

Challenges

Before implementing O.C. Tanner solutions, the profiled company wanted to consolidate recognition programs. This business challenge led the company to evaluate and ultimately select O.C. Tanner.

Use Case

The solutions the surveyed company uses to address its business challenges are O.C. Tanner’s Service Awards (Yearbook™) and Performance Recognition (Victories™).

Results

The surveyed company realized positive outcomes beyond the business challenges it faced as a result of using O.C. Tanner solutions.

  • Outcomes realized as a result of using O.C. Tanner solutions:
    • Employees stay with the organization longer
    • Employees’ contributions and successes are celebrated

The surveyed company rates O.C. Tanner’s key capabilities as significantly better and better than competitors.

  • Ease-of-use: better
  • Customer service: better
  • Technology: better
  • Award selection: better
  • Custom awards: significantly better
  • Flexible program design: better

The profiled company strongly agrees that O.C. Tanner helps their organization accomplish and appreciate great work.

O.C. Tanner Customer Statistic

O.C. Tanner has better award selection than competitors

Compared to competitors, 94% of surveyed organizations found O.C. Tanner’s award selection to be better.

94%

O.C. Tanner Case Study

Medium Enterprise Industrial Manufacturing Company

Introduction

This case study of a medium enterprise industrial manufacturing company is based on an October 2019 survey of O.C. Tanner customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“O.C. Tanner’s products have allowed us to offer a world-class recognition program that is essentially turnkey. We couldn’t accomplish this level of recognition internally, no matter the head count.”

“O.C. Tanner facilitates on-time recognition for service with a quality product. It shows the company cares.”

Challenges

Before implementing O.C. Tanner solutions, the profiled company needed to replace or create a recognition program and wanted to consolidate recognition programs. These business challenges led the company to evaluate and ultimately select O.C. Tanner.

Use Case

The solutions the surveyed company uses to address their business challenges are O.C. Tanner’s Service Awards (Yearbook™) and Performance Recognition (Victories™).

Results

The surveyed company realized positive outcomes beyond the business challenges they faced as a result of using O.C. Tanner solutions.

  • Outcomes realized as a result of using O.C. Tanner solutions:
    • Employees have an increased sense of opportunity for personal and professional development
    • Better collaboration within teams

The surveyed company rates O.C. Tanner’s key capabilities as best in class or significantly better than competitors.

  • Transparent pricing: best in class
  • Total cost of ownership: significantly better
  • Ease-of-use: best in class
  • Customer service: best in class
  • Technology: best in class
  • Award selection: best in class
  • Custom awards: best in class
  • Flexible program design: significantly better

The profiled company strongly agrees that O.C. Tanner helps their organization accomplish and appreciate great work.

O.C. Tanner Customer Research

Top 3 challenges for recognition clients

What problem(s) did your organization face that led you to O.C. Tanner solutions?

Need to replace or create a recognition program
64%
Desire to consolidate recognition programs
36%
Low engagement scores
23%


More to Explore



About O.C. Tanner

O.C. Tanner helps organizations inspire and appreciate great work. Thousands of clients globally use our cloud-based technology, tools, and awards to provide meaningful recognition for their employees. Learn more at www.octanner.com.

  O.C. Tanner Website