TechValidate Research on Loftware

Introduction

This case study of Johnson & Johnson is based on an April 2017 survey of Loftware customers by TechValidate, a 3rd-party research service.

Challenges

Johnson & Johnson implemented a Loftware Enterprise Labeling Solution to overcome the time-consuming manual processes they encountered daily. They also needed to eliminate the costly labeling errors inherent with this manual labeling approach.

The company was faced with meeting a range of complex customer labeling requirements and needed to eliminate the delays and downtime they were encountering with their existing labeling solution. This Life Sciences leader was looking for a labeling solution which could support the company’s expected growth and provide the labeling consistency and accuracy needed for their global operation.

Additionally, the company was challenged with eliminating costly labeling errors which are inherent with manual labeling. They also were looking for a labeling solution which could support the company’s expected growth and provide the labeling consistency and accuracy needed for their global operation.

Use Case

Using Loftware’s Enterprise Labeling Solution enabled Johnson & Johnson to streamline their warehouse management while also simplifying their label design and empowering business users to update labels so they could more quickly meet customer requirements.

Results

Johnson & Johnson was able to achieve a host of benefits from implementing Loftware and was able to recoup their investment in less than two years. Implementation of Loftware’s labeling solution has helped the company reduce downtime by almost 100% while reducing mislabeling by over 80%.

Loftware’s enterprise integration allowed J&J to eliminate manual labeling efforts, make label changes quickly, and avoid the risks associated with maintaining label data outside of enterprise applications. This also enabled the company to increase visibility over the entire labeling process and enabled the company to scale labeling to meet their business growth while supporting expansion into new markets.

With the Loftware Enterprise Labeling Solution, J&J was able to also reduce the number of label templates more than 80% and is now better equipped to address customer and regulatory requirements in a timely fashion. Ensuring regulatory compliance and industry standards enabled expansion into new markets and reduced the risk of costly fines while avoiding supply chain disruption or stoppages.

Introduction

This case study of DHL Worldwide Network is based on an April 2017 survey of Loftware customers by TechValidate, a 3rd-party research service.

Challenges

DHL Worldwide purchased Loftware to help overcome time-consuming manual processes and to support company growth and labeling consistency.

Use Case

DHL was able to use Loftware to streamline their shipping and distribution operations while also simplifying label design and empowering business users to update labels.

Results

Implementing Loftware’s standardized and centralized labeling solution has helped DHL support expansion into new locations and avoid supply chain disruptions or stoppages. It also has helped to the company ensure regulatory compliance and industry standards and secure over a million in annual savings.

Since using Loftware, DHL has been better equipped to address customer requirements. Ultimately, enabling better responsiveness to customer labeling changes has helped the company improve customer relationships and reduce loss of customers. Implementing the Loftware solutions has also helped DHL improve label accuracy and reduce costly errors while providing better branding and consistency in labeling.