TechValidate Research on Dell Partner Software

40 TechFacts – Page 1 of 2


Dell Partner Software Customer Testimonial

Our rep has been helpful in describing the software licensing and helping us identify the best licensing model.

Business Professional, Educational Institution

Dell Partner Software Customer Testimonial

Attentive to our needs and assists in an efficient manner.

Education Professional, Educational Institution

Dell Partner Software Customer Testimonial

Efficient and responsive.

Business Professional, Educational Institution

Dell Partner Software Customer Testimonial

Dell is a large organization. I appreciate that for many years I have dealt with the same team. I deal in software and many times they are my go to folks. They have helped me to know the products they represent so when requests come up, it’s easy to make purchases through them.

Procurement Manager, Educational Institution

Dell Partner Software Customer Testimonial

Our relationship will Dell and our sales team is excellent. This is a great partner for our org.

Business Professional, Small Business Professional Services Company

Dell Partner Software Customer Statistic

90% of surveyed organizations agreed “My Dell Partner Software Sales Representative is a trusted advisor/resource for my educational software licensing requirements.”

90%

Dell Partner Software Customer Statistic

80% of surveyed organizations said that with regard to Productivity software, they use multiple productivity suites.

80%

Dell Partner Software Customer Statistic

50% of surveyed organizations identified one of their key concerns to be system management, patching, and inventory.

50%

Dell Partner Software Customer Statistic

60% of surveyed organizations identified one of their key concerns to be addressing malware and ransomware risks.

60%

Dell Partner Software Customer Statistic

70% of surveyed organizations identified one of their key concerns to be end-user and device security.

70%

Dell Customer Testimonial

Our Dell Partner Software AE is very knowledgeable about our County in addition to Microsoft licensing. He has reviewed our current licensing and suggested ways to both save money by not renewing an item/licensing it a different way and how to maximize benefits of our current licensing.

CFO, State & Local Government

Dell Customer Statistic

94% of surveyed organizations confirmed that Dell Partner Software’s price of product is better when compared to similar vendors.

94%

Dell Customer Satisfaction

95% of surveyed organizations are likely to recommend Dell Partner Software.*

95%

Dell Customer Testimonial

Needing to learn about the various Microsoft products this year threw us into a spin. None of us were familiar with how things worked. Without our Dell Partner Software Account Executive’s help we would have been lost. He has been amazing and so patient with me asking questions more than one time.

Donna Podolak, Business Professional, State of Ohio - DAS OIT SOCC

Dell Customer Testimonial

My Dell Partner has always made it easy for me to understand what I am looking for.

IT Manager, S&P 500 Hospitality Company

Dell Customer Satisfaction Rating

A Chief Technology Officer (CTO) at a large enterprise professional services company would be very likely to recommend Dell for this reason:

Knowledgeable, responsive and looks out for the best interest of the customer.

Dell Customer Satisfaction Rating

Valued Customer, a Salesforce Administrator at Mississippi State University, would be very likely to recommend Dell for this reason:

Our Dell Reps are so super easy to work with and they can answer any question that I have concerning Dell products or Software. They more than meet our needs.

Dell Customer Satisfaction Rating

Allen Taylor, a Chief Technology Officer (CTO) at Marshall University, would be very likely to recommend Dell for this reason:

Consistently works with us as a partner. We are particularly pleased with not just the world class Dell products but the ability to source third party software from Dell.

Dell Customer Satisfaction Rating

A Procurement Manager at a medium enterprise healthcare company would be likely to recommend Dell for this reason:

The fact that they help set up software accounts like Microsoft, Adobe, or Trend Micro and give you tools or sites to manage your software and always help along the way.

Dell Customer Satisfaction Rating

A System Administrator at a medium enterprise insurance company would be very likely to recommend Dell for this reason:

I have engaged with Dell for 20 years and all the representatives have always been professional and courteous. They have always had our best interest in mind.

Dell Customer Satisfaction Rating

A System Administrator at a large enterprise food company would be very likely to recommend Dell for this reason:

Dell has always taken great care of us and has great partnerships with different vendors

Dell Customer Satisfaction Rating

An IT Director at a large enterprise professional services company would be very likely to recommend Dell for this reason:

Software Account rep and team are highly engaged and looking to provide value and find the best fit for our organization – not just sell software licensing. They are proactive and responsive.

Dell Customer Testimonial

Our most recent Microsoft ELA was negotiated by Dell on our behalf in a timely and efficient manner delivering significant savings over the next 3 years.

Chief Technology Officer (CTO), Medium Enterprise Financial Services Company

Dell Customer Satisfaction Rating

A Chief Technology Officer (CTO) at a medium enterprise financial services company would be very likely to recommend Dell for this reason:

Dell was instrumental in helping us tailor and negotiate our most recent Microsoft ELA. The new deal provides us with significant savings over the term compared to our most recent agreement. Team Dell came through for us with their relationship with Microsoft.

Dell Customer Testimonial

As we are diving into the Microsoft Office and M365 worlds, Dell has brought partner experts to the table to help us navigate through the myriad of licensing options and potential solutions.

IT Director, Medium Enterprise Healthcare Company

Dell Customer Satisfaction Rating

An IT Manager at a large enterprise retail company would be very likely to recommend Dell for this reason:

The Dell team is very knowledgeable, super easy to work with, they are always professional, always willing to help and they are super prompt.

Dell Customer Satisfaction Rating

J. KEVIN CALLAHAN, an IT Vice President at BancFirst, would be very likely to recommend Dell for this reason:

Fantastic, long standing company.
In addition the account team is top notch and are always there for support.

Dell Customer Testimonial

The great assistance/support has made our team more effective

Maureen Moore, IT Director, Boise State University

Dell Customer Satisfaction Rating

An IT Professional at a large enterprise industrial manufacturing company would be very likely to recommend Dell for this reason:

Our Partner Software Account Exec is amazing. The best support I’ve had in over 2 decades and our Inside Account Manager is 2nd to none. Overall these two make the relationship everlasting.

Dell Customer Statistic

92% of surveyed organizations confirmed that Dell Partner Software’s customer experience/engagement is better when compared to similar vendors.

92%



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