TechValidate Research on Dell Partner Software

5 Case Studies


Dell Case Study

Mississippi Department of Child Protection Services

Introduction

This case study of Mississippi Department of Child Protection Services is based on an August 2020 survey of Dell customers by TechValidate, a 3rd-party research service.

“My Dell Partner Software Sales Representative is a trusted advisor/resource for my software licensing requirements”

“We once ran into an issue with some items we had purchased, but the Dell Representative was quick to answer my emails and quickly determined a solution.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Dell:

  • Had the following challenges prior to partnering with Dell Partner Software.
    • Keeping track of multiple vendors/providers
    • Lack of responsiveness/engagement and/or follow-up
    • Frequently changing account management contacts

Use Case

The key features and functionalities of Dell that the surveyed organization uses:

  • Has purchased from the following Dell Partner Software categories:
    • Operating Systems (licensing, not pre-installed on the system)
    • Productivity Apps
    • Security (licensing, not pre-installed on the system)
    • Virtualization
    • Cloud
  • Has purchased the following publishers from Dell:
    • Microsoft
  • Chose Dell for Partner Software for the following reasons:
    • Consolidated software suppliers
    • Consolidated technology suppliers (purchase hardware from Dell)
    • Offered Dell agent on contract vehicle
    • Offered a dedicated Partner Software Sales Representative from Dell
  • Considered the following vendors before selecting Dell for Partner Software:
    • CDW
    • SHI

Results

The surveyed organization achieved the following results with Dell:

  • Have experienced the following benefits with Dell Partner Software:
    • Cost savings
    • Vendor consolidation
    • An easier life
  • Said their main reason for choosing Dell for Partner Software over other vendors was for the following reasons:
  • The ability to consolidate software suppliers
  • Lowest price
  • Good relationship with my Dell contact
  • Dell Partner Software when compared to similar vendors:
    • ease of ordering: best in class
    • price of product: significantly better
    • customer experience/engagement: significantly better
  • Dell Case Study

    Clayton County Board Of Commissioners

    Introduction

    This case study of Clayton County Board of Commissioners is based on an August 2020 survey of Dell customers by TechValidate, a 3rd-party research service.

    “My Dell Partner Software Sales Representative is a trusted advisor/resource for my software licensing requirements”

    “During the response to the COVID-19 pandemic, we were able to reach out and speak with Dell about some upgrades that we needed in our datacenter to expand our VDI environment. They responded quickly and the team has continued to follow-up and provide assistance when needed!”

    Challenges

    The business challenges that led the profiled organization to evaluate and ultimately select Dell:

    • Had the following challenges prior to partnering with Dell Partner Software.
      • Keeping track of multiple vendors/providers

    Use Case

    The key features and functionalities of Dell that the surveyed organization uses:

    • Has purchased from the following Dell Partner Software categories:
      • Operating Systems (licensing, not pre-installed on the system)
      • Virtualization
    • Has purchased the following publishers from Dell:
      • Microsoft
    • Chose Dell for Partner Software for the following reasons:
      • Offered Dell agent on contract vehicle
      • Best value (licensing expertise, relationship)
    • Considered the following vendors before selecting Dell for Partner Software:
      • CDW
      • SHI

    Results

    The surveyed organization achieved the following results with Dell:

    • Have experienced the following benefits with Dell Partner Software:
      • Having a trusted advisor at Dell
    • Dell Partner Software when compared to similar vendors:
      • ease of ordering: better
      • price of product: better
      • customer experience/engagement: significantly better

    Dell Case Study

    Mississippi Department Of Employment Security

    Introduction

    This case study of Mississippi Department Of Employment Security is based on an August 2020 survey of Dell customers by TechValidate, a 3rd-party research service.

    “Dell Partner Software has impacted our business when the software we purchased has worked correctly and when we had no problem in getting the software renewed at the best cost.”

    “My Dell Partner Software Sales Representative is a trusted advisor/resource for my software licensing requirements”

    Challenges

    The business challenges that led the profiled organization to evaluate and ultimately select Dell:

    • Had the following challenges prior to partnering with Dell Partner Software.
      • Lack of responsiveness/engagement and/or follow-up

    Use Case

    The key features and functionalities of Dell that the surveyed organization uses:

    • Has purchased from the following Dell Partner Software categories:
      • Operating Systems (licensing, not pre-installed on the system)
      • Productivity Apps
    • Has purchased the following publishers from Dell:
      • Adobe
      • Microsoft
    • Chose Dell for Partner Software for the following reasons:
      • Consolidated technology suppliers (purchase hardware from Dell)
      • Best value (licensing expertise, relationship)
      • Offered a dedicated Partner Software Sales Representative from Dell
    • Considered the following vendors before selecting Dell for Partner Software:
      • CDW
      • En Pointe

    Results

    The surveyed organization achieved the following results with Dell:

    • Have experienced the following benefits with Dell Partner Software:
      • A trusted advisor at Dell
      • An easier life
      • Support for their software licensing requirements
    • Said their main reason for choosing Dell for Partner Software over other vendors was for the following reasons:
    • The ability to consolidate technology suppliers (purchase hardware from Dell)
    • Licensing expertise
    • Good relationship with my Dell contact
  • Dell Partner Software when compared to similar vendors:
    • ease of ordering: significantly better
    • price of product: significantly better
    • customer experience/engagement: best in class
  • Dell Case Study

    State of Ohio Department of Administrative Services, Office of Information Technology, Chief Information Officer’s Office

    Introduction

    This case study of State of Ohio Department of Administrative Services, Office of Information Technology, Chief Information Officer’s Office is based on a September 2020 survey of Dell customers by TechValidate, a 3rd-party research service.

    “Needing to learn about the various Microsoft products this year threw us into a spin. None of us were familiar with how things worked. Without our Dell Partner Software Account Executive’s help we would have been lost. He has been amazing and so patient with me asking questions more than one time.”

    Challenges

    The business challenges that led the profiled organization to evaluate and ultimately select Dell:

    • Had the following challenges prior to partnering with Dell Partner Software.
      • Keeping track of multiple vendors/providers

    Use Case

    The key features and functionalities of Dell that the surveyed organization uses:

    • Has purchased from the following Dell Partner Software categories:
      • Operating Systems (licensing, not pre-installed on the system)
      • Productivity Apps
      • Cloud
    • Has purchased the following publishers from Dell:
      • Microsoft
    • Chose Dell for Partner Software for the following reasons:
      • State Term provider – LSP

    Results

    The surveyed organization achieved the following results with Dell:

    • Have experienced the following benefits with Dell Partner Software:
      • Time savings
      • Having a trusted advisor at Dell
      • Support for their software licensing requirements
    • Dell Partner Software when compared to similar vendors:
      • ease of ordering: significantly better
      • price of product: better
      • customer experience/engagement: best in class

    Dell Case Study

    State & Local Government

    Introduction

    This case study of a state & local government is based on an August 2020 survey of Dell customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

    “My Dell Partner Software Sales Representative is a trusted advisor/resource for my software licensing requirements”

    Challenges

    The business challenges that led the profiled organization to evaluate and ultimately select Dell:

    • Had the following challenges prior to partnering with Dell Partner Software.
      • Lack of solution guidance/expertise
      • Keeping track of multiple vendors/providers
      • Lack of responsiveness/engagement and/or follow-up
      • Long lead times

    Use Case

    The key features and functionalities of Dell that the surveyed organization uses:

    • Has purchased from the following Dell Partner Software categories:
      • Productivity Apps
      • Cloud
    • Has purchased the following publishers from Dell:
      • Adobe
      • Microsoft
    • Chose Dell for Partner Software for the following reasons:
      • Consolidated software suppliers
      • Best value (licensing expertise, relationship)
    • Considered the following vendors before selecting Dell for Partner Software:
      • CDW

    Results

    The surveyed organization achieved the following results with Dell:

    • Have experienced the following benefits with Dell Partner Software:
      • Time savings
      • Cost savings
      • Vendor consolidation
      • Having a trusted advisor at Dell
      • A trusted advisor at Dell
      • An easier life
      • Support for their software licensing requirements
    • Said their main reason for choosing Dell for Partner Software over other vendors was for the following reasons:
    • The ability to consolidate software suppliers
    • Licensing expertise
    • Good relationship with my Dell contact
  • Dell Partner Software when compared to similar vendors:
    • ease of ordering: best in class
    • price of product: best in class
    • customer experience/engagement: best in class



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