TechValidate Research on Dell Partner Software

These pages present data that TechValidate has sourced via direct research with verified customers and users of Dell Partner Software. TechValidate stands behind the authenticity of all published data. Learn more »



153 Customers Surveyed

1,132 Data Points Collected

30 Published TechFacts

5 Published Case Studies



Selected Research Highlights


Dell Case Study

State & Local Government

Introduction

This case study of a state & local government is based on an August 2020 survey of Dell customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“My Dell Partner Software Sales Representative is a trusted advisor/resource for my software licensing requirements”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Dell:

  • Had the following challenges prior to partnering with Dell Partner Software.
    • Lack of solution guidance/expertise
    • Keeping track of multiple vendors/providers
    • Lack of responsiveness/engagement and/or follow-up
    • Long lead times

Use Case

The key features and functionalities of Dell that the surveyed organization uses:

  • Has purchased from the following Dell Partner Software categories:
    • Productivity Apps
    • Cloud
  • Has purchased the following publishers from Dell:
    • Adobe
    • Microsoft
  • Chose Dell for Partner Software for the following reasons:
    • Consolidated software suppliers
    • Best value (licensing expertise, relationship)
  • Considered the following vendors before selecting Dell for Partner Software:
    • CDW

Results

The surveyed organization achieved the following results with Dell:

  • Have experienced the following benefits with Dell Partner Software:
    • Time savings
    • Cost savings
    • Vendor consolidation
    • Having a trusted advisor at Dell
    • A trusted advisor at Dell
    • An easier life
    • Support for their software licensing requirements
  • Said their main reason for choosing Dell for Partner Software over other vendors was for the following reasons:
  • The ability to consolidate software suppliers
  • Licensing expertise
  • Good relationship with my Dell contact
  • Dell Partner Software when compared to similar vendors:
    • ease of ordering: best in class
    • price of product: best in class
    • customer experience/engagement: best in class
  • Dell Customer Satisfaction Rating

    J. KEVIN CALLAHAN, an IT Vice President at BancFirst, would be very likely to recommend Dell for this reason:

    Fantastic, long standing company.
    In addition the account team is top notch and are always there for support.

    Dell Case Study

    Mississippi Department of Child Protection Services

    Introduction

    This case study of Mississippi Department of Child Protection Services is based on an August 2020 survey of Dell customers by TechValidate, a 3rd-party research service.

    “My Dell Partner Software Sales Representative is a trusted advisor/resource for my software licensing requirements”

    “We once ran into an issue with some items we had purchased, but the Dell Representative was quick to answer my emails and quickly determined a solution.”

    Challenges

    The business challenges that led the profiled organization to evaluate and ultimately select Dell:

    • Had the following challenges prior to partnering with Dell Partner Software.
      • Keeping track of multiple vendors/providers
      • Lack of responsiveness/engagement and/or follow-up
      • Frequently changing account management contacts

    Use Case

    The key features and functionalities of Dell that the surveyed organization uses:

    • Has purchased from the following Dell Partner Software categories:
      • Operating Systems (licensing, not pre-installed on the system)
      • Productivity Apps
      • Security (licensing, not pre-installed on the system)
      • Virtualization
      • Cloud
    • Has purchased the following publishers from Dell:
      • Microsoft
    • Chose Dell for Partner Software for the following reasons:
      • Consolidated software suppliers
      • Consolidated technology suppliers (purchase hardware from Dell)
      • Offered Dell agent on contract vehicle
      • Offered a dedicated Partner Software Sales Representative from Dell
    • Considered the following vendors before selecting Dell for Partner Software:
      • CDW
      • SHI

    Results

    The surveyed organization achieved the following results with Dell:

    • Have experienced the following benefits with Dell Partner Software:
      • Cost savings
      • Vendor consolidation
      • An easier life
    • Said their main reason for choosing Dell for Partner Software over other vendors was for the following reasons:
    • The ability to consolidate software suppliers
    • Lowest price
    • Good relationship with my Dell contact
  • Dell Partner Software when compared to similar vendors:
    • ease of ordering: best in class
    • price of product: significantly better
    • customer experience/engagement: significantly better
  • Dell Customer Statistic

    95% of organizations agreed with the following statement:

    “My Dell Partner Software Sales Representative is a trusted advisor/resource for my software licensing requirements”



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    About Dell Partner Software

    Dell Technologies is a unique family of businesses that provides the essential infrastructure for organizations to build their digital future, transform IT and protect their most important asset: information.

    Dell Partner Software Website   Dell Partner Software Website