Introduction
This case study of Mississippi Department of Child Protection Services is based on an August 2020 survey of Dell customers by TechValidate, a 3rd-party research service.
234 Customers Surveyed
1,573 Data Points Collected
40 Published TechFacts
5 Published Case Studies
Dell Case Study
This case study of Mississippi Department of Child Protection Services is based on an August 2020 survey of Dell customers by TechValidate, a 3rd-party research service.
“My Dell Partner Software Sales Representative is a trusted advisor/resource for my software licensing requirements”
“We once ran into an issue with some items we had purchased, but the Dell Representative was quick to answer my emails and quickly determined a solution.”
The business challenges that led the profiled organization to evaluate and ultimately select Dell:
The key features and functionalities of Dell that the surveyed organization uses:
The surveyed organization achieved the following results with Dell:
Dell Customer Satisfaction Rating
A System Administrator at a medium enterprise insurance company would be very likely to recommend Dell for this reason:
I have engaged with Dell for 20 years and all the representatives have always been professional and courteous. They have always had our best interest in mind.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Dell?”
Dell Case Study
This case study of a state & local government is based on an August 2020 survey of Dell customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
“My Dell Partner Software Sales Representative is a trusted advisor/resource for my software licensing requirements”
The business challenges that led the profiled organization to evaluate and ultimately select Dell:
The key features and functionalities of Dell that the surveyed organization uses:
The surveyed organization achieved the following results with Dell:
Dell Partner Software Website Dell Partner Software Website