TechValidate Research on Dell Partner Software

These pages present data that TechValidate has sourced via direct research with verified customers and users of Dell Partner Software. TechValidate stands behind the authenticity of all published data. Learn more »



142 Customers Surveyed

1,062 Data Points Collected

30 Published TechFacts

5 Published Case Studies



Selected Research Highlights


Dell Case Study

Mississippi Department Of Employment Security

Introduction

This case study of Mississippi Department Of Employment Security is based on an August 2020 survey of Dell customers by TechValidate, a 3rd-party research service.

“Dell Partner Software has impacted our business when the software we purchased has worked correctly and when we had no problem in getting the software renewed at the best cost.”

“My Dell Partner Software Sales Representative is a trusted advisor/resource for my software licensing requirements”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Dell:

  • Had the following challenges prior to partnering with Dell Partner Software.
    • Lack of responsiveness/engagement and/or follow-up

Use Case

The key features and functionalities of Dell that the surveyed organization uses:

  • Has purchased from the following Dell Partner Software categories:
    • Operating Systems (licensing, not pre-installed on the system)
    • Productivity Apps
  • Has purchased the following publishers from Dell:
    • Adobe
    • Microsoft
  • Chose Dell for Partner Software for the following reasons:
    • Consolidated technology suppliers (purchase hardware from Dell)
    • Best value (licensing expertise, relationship)
    • Offered a dedicated Partner Software Sales Representative from Dell
  • Considered the following vendors before selecting Dell for Partner Software:
    • CDW
    • En Pointe

Results

The surveyed organization achieved the following results with Dell:

  • Have experienced the following benefits with Dell Partner Software:
    • A trusted advisor at Dell
    • An easier life
    • Support for their software licensing requirements
  • Said their main reason for choosing Dell for Partner Software over other vendors was for the following reasons:
  • The ability to consolidate technology suppliers (purchase hardware from Dell)
  • Licensing expertise
  • Good relationship with my Dell contact
  • Dell Partner Software when compared to similar vendors:
    • ease of ordering: significantly better
    • price of product: significantly better
    • customer experience/engagement: best in class
  • Dell Customer Satisfaction Rating

    A System Administrator at a medium enterprise insurance company would be very likely to recommend Dell for this reason:

    I have engaged with Dell for 20 years and all the representatives have always been professional and courteous. They have always had our best interest in mind.

    Dell Case Study

    Mississippi Department of Child Protection Services

    Introduction

    This case study of Mississippi Department of Child Protection Services is based on an August 2020 survey of Dell customers by TechValidate, a 3rd-party research service.

    “My Dell Partner Software Sales Representative is a trusted advisor/resource for my software licensing requirements”

    “We once ran into an issue with some items we had purchased, but the Dell Representative was quick to answer my emails and quickly determined a solution.”

    Challenges

    The business challenges that led the profiled organization to evaluate and ultimately select Dell:

    • Had the following challenges prior to partnering with Dell Partner Software.
      • Keeping track of multiple vendors/providers
      • Lack of responsiveness/engagement and/or follow-up
      • Frequently changing account management contacts

    Use Case

    The key features and functionalities of Dell that the surveyed organization uses:

    • Has purchased from the following Dell Partner Software categories:
      • Operating Systems (licensing, not pre-installed on the system)
      • Productivity Apps
      • Security (licensing, not pre-installed on the system)
      • Virtualization
      • Cloud
    • Has purchased the following publishers from Dell:
      • Microsoft
    • Chose Dell for Partner Software for the following reasons:
      • Consolidated software suppliers
      • Consolidated technology suppliers (purchase hardware from Dell)
      • Offered Dell agent on contract vehicle
      • Offered a dedicated Partner Software Sales Representative from Dell
    • Considered the following vendors before selecting Dell for Partner Software:
      • CDW
      • SHI

    Results

    The surveyed organization achieved the following results with Dell:

    • Have experienced the following benefits with Dell Partner Software:
      • Cost savings
      • Vendor consolidation
      • An easier life
    • Said their main reason for choosing Dell for Partner Software over other vendors was for the following reasons:
    • The ability to consolidate software suppliers
    • Lowest price
    • Good relationship with my Dell contact
  • Dell Partner Software when compared to similar vendors:
    • ease of ordering: best in class
    • price of product: significantly better
    • customer experience/engagement: significantly better
  • Dell Customer Testimonial

    My Dell Partner has always made it easy for me to understand what I am looking for.

    IT Manager, S&P 500 Hospitality Company



    More to Explore



    About Dell Partner Software

    Dell Technologies is a unique family of businesses that provides the essential infrastructure for organizations to build their digital future, transform IT and protect their most important asset: information.

    Dell Partner Software Website   Dell Partner Software Website