Celigo Customer Research
Time to value
How long would you estimate it took to achieve value from your Celigo investment?
3 months: 31%
6 months: 23%
9 months: 6%
1 year: 19%
More than a year: 15%
Haven't achieved value yet: 6%
Celigo Customer Research
What value has your business gained with Celigo in place?
| Improved our data quality |
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| Expand/grow without adding a ton of people |
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| Reduced our operational costs through efficiency gains |
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| Improved our customer experience |
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| Accelerated billing/cash flow |
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| Moved resources to high value areas |
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| Meet our SLAs |
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| Our financials are accurate |
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| We close our books faster |
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| Other |
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Celigo Customer Research
What are business processes are you automating using Celigo?
| Order processing |
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| Accounting/Billing/invoicing |
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| Data Warehouse/Reporting |
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| AP/Procurement |
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| Cash flow management/visibility (RevOps) |
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| Customer support/service (Customer 360) |
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| Banking integrations |
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| Quote to cash |
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| IT Management/DevOps |
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| Lead management |
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| IAM/Provisioning |
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| Hire to Retire |
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| Other |
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Celigo Customer Research
Rank what criteria were important to you when comparing Celigo against other options?
| Very Important | Important | Somewhat Important | Not that important | Who cares | |
|---|---|---|---|---|---|
| Ease of use |
44% |
39% |
11% |
0% |
6% |
| Pre-built integrations |
38% |
44% |
6% |
6% |
6% |
| Monitoring and error management |
44% |
39% |
11% |
0% |
6% |
| Ability to scale |
44% |
33% |
17% |
0% |
6% |
| Features/functionality of integrator.io (iPaaS) platform |
44% |
33% |
11% |
6% |
6% |
Celigo Customer Research
Rank what criteria were important to you when comparing Celigo against other options?
| Very Important | Important | Somewhat Important | Not that important | Who cares | |
|---|---|---|---|---|---|
| Ease of use |
61% |
34% |
5% |
0% |
0% |
| Pre-built integrations |
50% |
29% |
19% |
2% |
0% |
| Monitoring and error management |
56% |
39% |
5% |
0% |
0% |
| Ability to scale |
57% |
38% |
5% |
0% |
0% |
| Features/functionality of integrator.io (iPaaS) platform |
42% |
33% |
20% |
3% |
2% |
Celigo Customer Research
Rank what criteria were important to you when comparing Celigo against other options?
| Very Important | Important | Somewhat Important | Not that important | Who cares | |
|---|---|---|---|---|---|
| Ease of use |
53% |
36% |
9% |
0% |
2% |
| Pre-built integrations |
45% |
40% |
11% |
2% |
2% |
| Monitoring and error management |
47% |
33% |
16% |
2% |
2% |
| Ability to scale |
48% |
34% |
16% |
0% |
2% |
| Features/functionality of integrator.io (iPaaS) platform |
30% |
51% |
13% |
4% |
2% |
Celigo Customer Research
Rank what criteria were important to you when comparing Celigo against other options?
| Very Important | Important | Somewhat Important | Not that important | Who cares | |
|---|---|---|---|---|---|
| Ease of use |
56% |
35% |
8% |
0% |
1% |
| Pre-built integrations |
47% |
34% |
15% |
3% |
1% |
| Monitoring and error management |
50% |
38% |
10% |
1% |
1% |
| Ability to scale |
52% |
38% |
9% |
0% |
1% |
| Features/functionality of integrator.io (iPaaS) platform |
35% |
40% |
19% |
4% |
2% |
Celigo Customer Research
What were the challenges that made you look for an integration solution?
| General need to automate for scale |
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| Too many manual processes |
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| Inefficient use of resources |
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| Growing partner/customer requirement for better integration |
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| Slow order processing impacting customer experience |
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| Slow and inaccurate financial reporting |
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| Data silos impacting business operations |
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| Poor data quality |
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| Need to reduce days sales outstanding |
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Celigo Customer Research
What were the challenges that made you look for an integration solution?
| General need to automate for scale |
|
|
| Too many manual processes |
|
|
| Growing partner/customer requirement for better integration |
|
|
| Inefficient use of resources |
|
|
| Slow order processing impacting customer experience |
|
|
| Slow and inaccurate financial reporting |
|
|
| Poor data quality |
|
|
| Data silos impacting business operations |
|
|
| Need to reduce days sales outstanding |
|