Original Research on Celigo

Celigo Customer Research

Time to value

How long would you estimate it took to achieve value from your Celigo investment?

3 months: 31%

6 months: 23%

9 months: 6%

1 year: 19%

More than a year: 15%

Haven't achieved value yet: 6%

Celigo Case Study

InfoBionic

Introduction

This case study of InfoBionic is based on a December 2020 survey of Celigo customers by TechValidate, a 3rd-party research service.

“If I had to make the choice again, I would select Celigo.”

“With Celiogo, we’ve simplified order processing, provided transparency to delinquent customers, and provided automated payments. We’ve also been able to simplify the renewal process because of Celigo.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Celigo:

The following were the challenge that made them initially look for an integration solution.
- General need to automate for scale
- Too many manual processes
- Slow order processing impacting customer experience

Use Case

The key features and functionalities of Celigo that the surveyed company uses:

When comparing Celigo to other vendors, they ranked how important the following were:
- Ease of use: Very Important
- Pre-built integrations: Very Important
- Monitoring and error management: Important
- Ability to scale: Important
- Features/functionality of integrator.io (iPaaS) platform: Important
They also explored the following before selecting Celigo:
- Do it ourselves/hire consultant
They are automating the following by using Celigo:
- Accounting/Billing/invoicing
- Order processing
- Data Warehouse/Reporting
- Banking integrations
In the next 6-12 months they are planning to automate the following using integration through any method:
- IT Management/DevOps

Results

The surveyed company achieved the following results with Celigo:

Has done the following with Celigo in place:
- Reduced their operational costs through efficiency gains
- Improved their customer experience
- Accelerated billing/cash flow
- Their financials are accurate
They estimate > $100k cost savings or revenue growth tied to the implementation of Celigo.
Estimates it took 9 months to achieve value with Celigo.

Celigo Customer Testimonial

It’s brought a lot of clarity to our order fulfillment, allowing our Netsuite people to work in Netsuite, and our Salesforce people to work in Salesforce, with both teams getting the data they need to support customers without have to slack each other.

— COO, Small Business Computer Software Company

Celigo Customer Statistic

85% of surveyed IT organizations said that when comparing Celigo to other options, the features/functionality of integrator.io (iPaaS) platform was important.

85%

Celigo Case Study

Small Business Retail Company

Introduction

This case study of a small business retail company is based on a December 2020 survey of Celigo customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“It’s automated many external integrations and it works well for our current needs. With the question on the previous page about would you buy Cegio again, given the big price increase for integrator.io this year then I don’t think we would. We didn’t evaluate other solution before choosing Celigo but we have since.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Celigo:

The following were the challenge that made them initially look for an integration solution.
- General need to automate for scale

Use Case

The key features and functionalities of Celigo that the surveyed company uses:

When comparing Celigo to other vendors, they ranked how important the following were:
- Ease of use: Important
- Pre-built integrations: Important
- Monitoring and error management: Important
- Ability to scale: Important
- Features/functionality of integrator.io (iPaaS) platform: Very Important
They also explored the following before selecting Celigo:
- None – only considered Celigo
They are automating the following by using Celigo:
- Order processing
- Warehouse sync and 3rd party integrations with integrator.io
In the next 6-12 months they are planning to automate the following using integration through any method:
- Data warehouse/Analytics
- Bank reconciliation

Results

The surveyed company achieved the following results with Celigo:

Has done the following with Celigo in place:
- Met their SLAs
- Made business cases possible which we wouldn’t attempt without iPaaS
They estimate > $100k cost savings or revenue growth tied to the implementation of Celigo.
Estimates it took 6 months to achieve value with Celigo.

Celigo Customer Research

Key processes being automated

What are business processes are you automating using Celigo?

Order processing	61%
Accounting/Billing/invoicing	53%
Quote to cash	29%
Data Warehouse/Reporting	16%
Cash flow management/visibility (RevOps)	14%
Banking integrations	11%
Customer support/service (Customer 360)	11%
AP/Procurement	8%
Lead management	8%
IT Management/DevOps	5%
Hire to Retire	1%
IAM/Provisioning	1%

TechValidate Research on Celigo

These pages present data that TechValidate has sourced via direct research with verified customers and users of Celigo. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

Time to value

InfoBionic

Introduction

Challenges

Use Case

Results

Company Profile

Small Business Retail Company

Introduction

Challenges

Use Case

Results

Company Profile

Key processes being automated

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