Celigo Customer Research
Analysts from Forrester Consulting conducted a study to examine the possible return on investment customers may realize by deploying the Celigo integration platform. One of the areas they studied was the reduction in cost of resolving errors as a result of Celigo’s AI Error Management functionality.
Are you familiar with Celigo’s Error Management functionality?
Celigo Customer Research
What value has your business gained with Celigo in place?
| Improved our data quality |
|
|
| Grow/expand the business with minimal increase in headcount |
|
|
| Reduced operational costs through improved efficiency and productivity |
|
|
| Redeployment of resources to higher value work |
|
|
| Improved our employee experience |
|
|
| Improved speed and accuracy of financial reporting |
|
|
| Accelerated billing/cash flow |
|
|
| Improved our customer experience |
|
|
| Improved visibility and decision-making |
|
|
| Improved performance against service level agreements |
|
|
| Other |
|
Celigo Customer Research
What value has your business gained with Celigo in place?
| Improved our data quality |
|
|
| Reduced operational costs through improved efficiency and productivity |
|
|
| Grow/expand the business with minimal increase in headcount |
|
|
| Improved speed and accuracy of financial reporting |
|
|
| Accelerated billing/cash flow |
|
|
| Improved visibility and decision-making |
|
|
| Improved our employee experience |
|
|
| Redeployment of resources to higher value work |
|
|
| Improved our customer experience |
|
|
| Improved performance against service level agreements |
|
|
| Other |
|
Celigo Customer Research
What value has your business gained with Celigo in place?
| Grow/expand the business with minimal increase in headcount |
|
|
| Improved our data quality |
|
|
| Improved our employee experience |
|
|
| Reduced operational costs through improved efficiency and productivity |
|
|
| Redeployment of resources to higher value work |
|
|
| Improved our customer experience |
|
|
| Improved visibility and decision-making |
|
|
| Accelerated billing/cash flow |
|
|
| Improved performance against service level agreements |
|
|
| Improved speed and accuracy of financial reporting |
|
|
| Other |
|
Celigo Customer Research
What value has your business gained with Celigo in place?
| Reduced operational costs through improved efficiency and productivity |
|
|
| Grow/expand the business with minimal increase in headcount |
|
|
| Improved our employee experience |
|
|
| Improved our data quality |
|
|
| Redeployment of resources to higher value work |
|
|
| Improved visibility and decision-making |
|
|
| Improved our customer experience |
|
|
| Accelerated billing/cash flow |
|
|
| Improved speed and accuracy of financial reporting |
|
|
| Improved performance against service level agreements |
|
|
| Other |
|
Celigo Customer Research
What were the challenges that made you initially look for an integration solution?
| Too many manual processes |
|
|
| General need to automate for scale |
|
|
| Inefficient use of resources |
|
|
| Data silos impacting operations and decision making |
|
|
| Poor data quality |
|
|
| Need to reduce operational costs |
|
|
| Slow and/or inaccurate financial reporting |
|
|
| Negative customer experiences due to operational inefficiencies |
|
|
| Poor visibility into sales pipelines and/or inventories |
|
|
| Other |
|
Celigo Customer Research
What were the challenges that made you initially look for an integration solution?
| General need to automate for scale |
|
|
| Too many manual processes |
|
|
| Inefficient use of resources |
|
|
| Slow and/or inaccurate financial reporting |
|
|
| Data silos impacting operations and decision making |
|
|
| Poor data quality |
|
|
| Need to reduce operational costs |
|
|
| Negative customer experiences due to operational inefficiencies |
|
|
| Poor visibility into sales pipelines and/or inventories |
|
|
| Other |
|
Celigo Customer Research
What were the challenges that made you initially look for an integration solution?
| General need to automate for scale |
|
|
| Too many manual processes |
|
|
| Inefficient use of resources |
|
|
| Need to reduce operational costs |
|
|
| Slow and/or inaccurate financial reporting |
|
|
| Negative customer experiences due to operational inefficiencies |
|
|
| Poor visibility into sales pipelines and/or inventories |
|
|
| Data silos impacting operations and decision making |
|
|
| Poor data quality |
|
|
| Other |
|
Celigo Customer Research
What were the challenges that made you initially look for an integration solution?
| General need to automate for scale |
|
|
| Too many manual processes |
|
|
| Need to reduce operational costs |
|
|
| Inefficient use of resources |
|
|
| Data silos impacting operations and decision making |
|
|
| Negative customer experiences due to operational inefficiencies |
|
|
| Poor data quality |
|
|
| Slow and/or inaccurate financial reporting |
|
|
| Poor visibility into sales pipelines and/or inventories |
|
|
| Other |
|
Celigo Customer Research
In the next 3-12 months, what additional processes are you planning to automate using Celigo?
| Sales Operations |
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| Accounting/Finance Operations |
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| Billing/Invoicing |
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| Quote to Cash |
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| Project Management |
|
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| Data Warehousing/Analytics |
|
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| Employee Onboarding/Offboarding |
|
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| Professional Services Automation |
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| Collaboration and Productivity |
|
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| Marketing Operations |
|
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| Configure, Price and Quote (CPQ) |
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| Financial Reporting |
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| Customer Success |
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| Subscription/Renewals Management |
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| Digital Marketing |
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| Employee Recruitment |
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| IT Operations/Service Desk |
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| Cash Flow Management (RevOps) |
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| Corporate Performance Management |
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| Customer IAM/Provisioning |
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| Customer Support |
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| Other |
|
Celigo Customer Research
In the next 3-12 months, what additional processes or applications are you planning to automate using Celigo?
| Data Warehousing/Analytics |
|
|
| 3PL Management (Shipping & Fulfillment) |
|
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| Returns Management |
|
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| Accounting/Finance Operations |
|
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| Product Data Management |
|
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| B2B eCommerce |
|
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| Financial Reporting |
|
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| Warehouse Management (Shipping & Fulfillment) |
|
|
| Retail Order Management (EDI) |
|
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| B2C Order-to-Cash for Storefronts |
|
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| Customer Service |
|
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| B2C Order-to-Cash for Marketplaces |
|
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| B2C Retail POS (including BOPIS, BOPAC, etc.) |
|
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| IT Operations/Service Desk |
|
|
| Payouts Reconciliation |
|
|
| Supplier Management |
|
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| Demand Planning/Forecasting |
|
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| Digital Marketing |
|
|
| Employee Onboarding/Offboarding |
|
|
| Employee Recruitment |
|
|
| Social Commerce |
|
|
| Other |
|
Celigo Customer Research
What were the challenges that made you initially look for an integration solution?
| General need to automate for scale |
|
|
| Too many manual processes |
|
|
| Inefficient use of resources |
|
|
| Need to reduce operational costs |
|
|
| Data silos impacting operations and decision making |
|
|
| Slow and/or inaccurate financial reporting |
|
|
| Poor data quality |
|
|
| Negative customer experiences due to operational inefficiencies |
|
|
| Poor visibility into sales pipelines and/or inventories |
|
|
| Other |
|
Celigo Customer Research
What were the challenges that made you initially look for an integration solution?
| General need to automate for scale |
|
|
| Too many manual processes |
|
|
| Inefficient use of resources |
|
|
| Need to reduce operational costs |
|
|
| Data silos impacting operations and decision making |
|
|
| Poor data quality |
|
|
| Slow and/or inaccurate financial reporting |
|
|
| Negative customer experiences due to operational inefficiencies |
|
|
| Poor visibility into sales pipelines and/or inventories |
|
|
| Other |
|
Celigo Customer Research
Rate what criteria were important to you when comparing Celigo against other options?
| Very Important | Fairly Important | Important | Slightly Important | Not at all important | |
|---|---|---|---|---|---|
| My customer experience with Celigo |
47% |
26% |
22% |
5% |
0% |
| Transparent pricing and predictable costs |
52% |
27% |
20% |
1% |
0% |
| Ease of use |
65% |
25% |
10% |
0% |
0% |
| Pre-built automations |
54% |
20% |
15% |
9% |
2% |
| Non-technical users can create and manage integrations |
39% |
24% |
18% |
9% |
10% |
| Powerful tools for developers |
24% |
27% |
29% |
12% |
8% |
| Error Management capabilities |
39% |
38% |
15% |
7% |
1% |
| Security, data privacy and governance capabilities |
40% |
25% |
22% |
11% |
2% |
Celigo Customer Research
What value has your business gained with Celigo in place?
| Reduced operational costs through improved efficiency and productivity |
|
|
| Improved our data quality |
|
|
| Grow/expand the business with minimal increase in headcount |
|
|
| Improved our employee experience |
|
|
| Redeployment of resources to higher value work |
|
|
| Improved visibility and decision-making |
|
|
| Improved speed and accuracy of financial reporting |
|
|
| Accelerated billing/cash flow |
|
|
| Improved our customer experience |
|
|
| Improved performance against service level agreements |
|
|
| Other |
|
Celigo Customer Research
What value has your business gained with Celigo in place?
| Improved our data quality |
|
|
| Grow/expand the business with minimal increase in headcount |
|
|
| Reduced operational costs through improved efficiency and productivity |
|
|
| Improved our employee experience |
|
|
| Redeployment of resources to higher value work |
|
|
| Accelerated billing/cash flow |
|
|
| Improved speed and accuracy of financial reporting |
|
|
| Improved our customer experience |
|
|
| Improved visibility and decision-making |
|
|
| Improved performance against service level agreements |
|
|
| Other |
|
Celigo Customer Research
Rate what criteria were important to you when comparing Celigo against other options?
| Very Important | Fairly Important | Important | Slightly Important | Not at all important | |
|---|---|---|---|---|---|
| My customer experience with Celigo |
46% |
34% |
9% |
9% |
2% |
| Transparent pricing and predictable costs |
50% |
40% |
6% |
2% |
2% |
| Ease of use |
81% |
17% |
2% |
0% |
0% |
| Pre-built automations |
51% |
28% |
4% |
17% |
0% |
| Non-technical users can create and manage integrations |
32% |
29% |
8% |
21% |
10% |
| Powerful tools for developers |
27% |
17% |
25% |
21% |
10% |
| Error Management capabilities |
49% |
25% |
16% |
10% |
0% |
| Security, data privacy and governance capabilities |
54% |
21% |
19% |
6% |
0% |
Celigo Customer Research
Rate what criteria were important to you when comparing Celigo against other options?
| Very Important | Fairly Important | Important | Slightly Important | Not at all important | |
|---|---|---|---|---|---|
| My customer experience with Celigo |
48% |
29% |
12% |
9% |
2% |
| Transparent pricing and predictable costs |
53% |
34% |
11% |
1% |
1% |
| Ease of use |
73% |
23% |
4% |
0% |
0% |
| Pre-built automations |
56% |
22% |
7% |
12% |
3% |
| Non-technical users can create and manage integrations |
36% |
26% |
15% |
16% |
7% |
| Powerful tools for developers |
23% |
22% |
26% |
18% |
11% |
| Error Management capabilities |
44% |
26% |
17% |
12% |
1% |
| Security, data privacy and governance capabilities |
50% |
21% |
20% |
8% |
1% |
Celigo Customer Research
Rate what criteria were important to you when comparing Celigo against other options?
| Very Important | Fairly Important | Important | Slightly Important | Not at all important | |
|---|---|---|---|---|---|
| My customer experience with Celigo |
43% |
36% |
11% |
7% |
3% |
| Transparent pricing and predictable costs |
54% |
36% |
8% |
1% |
1% |
| Ease of use |
70% |
24% |
6% |
0% |
0% |
| Pre-built automations |
45% |
30% |
11% |
11% |
3% |
| Non-technical users can create and manage integrations |
28% |
26% |
16% |
22% |
8% |
| Powerful tools for developers |
25% |
22% |
26% |
18% |
9% |
| Error Management capabilities |
47% |
32% |
15% |
6% |
0% |
| Security, data privacy and governance capabilities |
49% |
23% |
21% |
7% |
0% |
Celigo Customer Research
Rate what criteria were important to you when comparing Celigo against other options?
| Very Important | Fairly Important | Important | Slightly Important | Not at all important | |
|---|---|---|---|---|---|
| My customer experience with Celigo |
45% |
30% |
17% |
6% |
2% |
| Transparent pricing and predictable costs |
54% |
31% |
14% |
1% |
0% |
| Ease of use |
67% |
25% |
8% |
0% |
0% |
| Pre-built automations |
50% |
25% |
13% |
9% |
3% |
| Non-technical users can create and manage integrations |
33% |
25% |
18% |
15% |
9% |
| Powerful tools for developers |
24% |
24% |
28% |
15% |
9% |
| Error Management capabilities |
43% |
34% |
15% |
7% |
1% |
| Security, data privacy and governance capabilities |
45% |
24% |
21% |
9% |
1% |
Celigo Customer Research
Rate what criteria were important to you when comparing Celigo against other options?
| Very Important | Fairly Important | Important | Slightly Important | Not at all important | |
|---|---|---|---|---|---|
| My customer experience with Celigo |
38% |
38% |
15% |
3% |
6% |
| Transparent pricing and predictable costs |
59% |
31% |
10% |
0% |
0% |
| Ease of use |
55% |
34% |
11% |
0% |
0% |
| Pre-built automations |
35% |
32% |
22% |
3% |
8% |
| Non-technical users can create and manage integrations |
21% |
23% |
28% |
23% |
5% |
| Powerful tools for developers |
21% |
28% |
28% |
15% |
8% |
| Error Management capabilities |
45% |
41% |
14% |
0% |
0% |
| Security, data privacy and governance capabilities |
42% |
26% |
24% |
8% |
0% |
Celigo Customer Research
Rate what criteria were important to you when comparing Celigo against other options?
| Very Important | Fairly Important | Important | Slightly Important | Not at all important | |
|---|---|---|---|---|---|
| My customer experience with Celigo |
43% |
30% |
21% |
4% |
2% |
| Transparent pricing and predictable costs |
54% |
29% |
16% |
1% |
0% |
| Ease of use |
62% |
27% |
11% |
0% |
0% |
| Pre-built automations |
45% |
27% |
18% |
7% |
3% |
| Non-technical users can create and manage integrations |
32% |
24% |
20% |
14% |
10% |
| Powerful tools for developers |
24% |
27% |
30% |
12% |
7% |
| Error Management capabilities |
44% |
41% |
13% |
2% |
0% |
| Security, data privacy and governance capabilities |
40% |
27% |
23% |
9% |
1% |
