TechValidate Research on Celigo

13 Case Studies


Celigo Case Study

Small Business Retail Company

Introduction

This case study of a small business retail company is based on a December 2020 survey of Celigo customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“It’s automated many external integrations and it works well for our current needs. With the question on the previous page about would you buy Cegio again, given the big price increase for integrator.io this year then I don’t think we would. We didn’t evaluate other solution before choosing Celigo but we have since.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Celigo:

  • The following were the challenge that made them initially look for an integration solution.
    • General need to automate for scale

Use Case

The key features and functionalities of Celigo that the surveyed company uses:

  • When comparing Celigo to other vendors, they ranked how important the following were:
    • Ease of use: Important
    • Pre-built integrations: Important
    • Monitoring and error management: Important
    • Ability to scale: Important
    • Features/functionality of integrator.io (iPaaS) platform: Very Important
  • They also explored the following before selecting Celigo:
    • None – only considered Celigo
  • They are automating the following by using Celigo:
    • Order processing
    • Warehouse sync and 3rd party integrations with integrator.io
  • In the next 6-12 months they are planning to automate the following using integration through any method:
    • Data warehouse/Analytics
    • Bank reconciliation

Results

The surveyed company achieved the following results with Celigo:

  • Has done the following with Celigo in place:
    • Met their SLAs
    • Made business cases possible which we wouldn’t attempt without iPaaS
  • They estimate > $100k cost savings or revenue growth tied to the implementation of Celigo.
  • Estimates it took 6 months to achieve value with Celigo.

Celigo Case Study

CTM Media Group

Introduction

This case study of CTM Media Group is based on a December 2020 survey of Celigo customers by TechValidate, a 3rd-party research service.

“If I had to make the choice again, I would select Celigo.”

“Make two systems appear as one.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Celigo:

  • The following were the challenge that made them initially look for an integration solution.
    • General need to automate for scale
    • Slow and inaccurate financial reporting
    • Too many manual processes
    • Data silos impacting business operations
    • Poor data quality

Use Case

The key features and functionalities of Celigo that the surveyed company uses:

  • When comparing Celigo to other vendors, they ranked how important the following were:
    • Ease of use: Important
    • Pre-built integrations: Very Important
    • Monitoring and error management: Important
    • Ability to scale: Important
    • Features/functionality of integrator.io (iPaaS) platform: Very Important
  • They also explored the following before selecting Celigo:
    • Do it ourselves/hire consultant
    • JItterbit
    • Scribe
  • They are automating the following by using Celigo:
    • Quote to cash
    • Accounting/Billing/invoicing
    • Order processing
    • Data Warehouse/Reporting
    • Lead management
  • In the next 6-12 months they are planning to automate the following using integration through any method:
    • Data warehouse/Analytics

Results

The surveyed company achieved the following results with Celigo:

  • Has done the following with Celigo in place:
    • Moved resources to high value areas
    • Reduced their operational costs through efficiency gains
    • Improved data quality
    • Financials are accurate
  • They estimate > $10k cost savings or revenue growth tied to the implementation of Celigo.
  • Estimates it took 6 months to achieve value with Celigo.

Celigo Case Study

InfoBionic

Introduction

This case study of InfoBionic is based on a December 2020 survey of Celigo customers by TechValidate, a 3rd-party research service.

“If I had to make the choice again, I would select Celigo.”

“With Celiogo, we’ve simplified order processing, provided transparency to delinquent customers, and provided automated payments. We’ve also been able to simplify the renewal process because of Celigo.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Celigo:

  • The following were the challenge that made them initially look for an integration solution.
    • General need to automate for scale
    • Too many manual processes
    • Slow order processing impacting customer experience

Use Case

The key features and functionalities of Celigo that the surveyed company uses:

  • When comparing Celigo to other vendors, they ranked how important the following were:
    • Ease of use: Very Important
    • Pre-built integrations: Very Important
    • Monitoring and error management: Important
    • Ability to scale: Important
    • Features/functionality of integrator.io (iPaaS) platform: Important
  • They also explored the following before selecting Celigo:
    • Do it ourselves/hire consultant
  • They are automating the following by using Celigo:
    • Accounting/Billing/invoicing
    • Order processing
    • Data Warehouse/Reporting
    • Banking integrations
  • In the next 6-12 months they are planning to automate the following using integration through any method:
    • IT Management/DevOps

Results

The surveyed company achieved the following results with Celigo:

  • Has done the following with Celigo in place:
    • Reduced their operational costs through efficiency gains
    • Improved their customer experience
    • Accelerated billing/cash flow
    • Their financials are accurate
  • They estimate > $100k cost savings or revenue growth tied to the implementation of Celigo.
  • Estimates it took 9 months to achieve value with Celigo.

Celigo Case Study

Nauto

Introduction

This case study of Nauto is based on a December 2020 survey of Celigo customers by TechValidate, a 3rd-party research service.

“If I had to make the choice again, I would select Celigo.”

“The IT team was able to meet the continuous demand from our Product and Business organizations and deliver add-in values solutions to Nauto’s product portfolios and business development. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Celigo:

  • The following were the challenge that made them initially look for an integration solution.
    • General need to automate for scale
    • Too many manual processes
    • Poor data quality
    • Growing partner/customer requirement for better integration

Use Case

The key features and functionalities of Celigo that the surveyed company uses:

  • When comparing Celigo to other vendors, they ranked how important the following were:
    • Ease of use: Very Important
    • Pre-built integrations: Very Important
    • Monitoring and error management: Very Important
    • Ability to scale: Very Important
    • Features/functionality of integrator.io (iPaaS) platform: Very Important
  • They also explored the following before selecting Celigo:
    • Boomi
    • Mulesoft
  • They are automating the following by using Celigo:
    • Quote to cash
    • Accounting/Billing/invoicing
    • Order processing
    • Customer support/service (Customer 360)
    • Data Warehouse/Reporting
  • In the next 6-12 months they are planning to automate the following using integration through any method:
    • ABM marketing programs
    • Growth and churn metrics
    • Custom objects integration between SFDC and Netsuite

Results

The surveyed company achieved the following results with Celigo:

  • Has done the following with Celigo in place:
    • Expand/grow without adding a ton of people
    • Reduced their operational costs through efficiency gains
    • Improved their customer experience
    • Met their SLAs
    • Improved their data quality
    • Accelerated billing/cash flow
    • Their financials are accurate
    • We close their books faster
  • They estimate > $100k cost savings or revenue growth tied to the implementation of Celigo.
  • Estimates it took 6 months to achieve value with Celigo.

Celigo Case Study

Handshake Get Hired

Introduction

This case study of Handshake – Get Hired is based on a December 2020 survey of Celigo customers by TechValidate, a 3rd-party research service.

“If I had to make the choice again, I would select Celigo.”

“Celigo has helped us scale our Order to Cash process while ensuring utmost data integrity and controls. We’ve been able to manage what data flows, when it flows, and review logs to enable a completeness check.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Celigo:

  • The following were the challenge that made them initially look for an integration solution.
    • General need to automate for scale
    • Slow and inaccurate financial reporting
    • Need to reduce days sales outstanding
    • Too many manual processes
    • Data silos impacting business operations
    • Inefficient use of resources
    • Slow order processing impacting customer experience
    • Poor data quality

Use Case

The key features and functionalities of Celigo that the surveyed company uses:

  • When comparing Celigo to other vendors, they ranked how important the following were:
    • Ease of use: Important
    • Pre-built integrations: Very Important
    • Monitoring and error management: Important
    • Ability to scale: Very Important
    • Features/functionality of integrator.io (iPaaS) platform: Very Important
  • They also explored the following before selecting Celigo:
    • None – only considered Celigo
  • They are automating the following by using Celigo:
    • Quote to cash
    • Accounting/Billing/invoicing
    • Cash flow management/visibility (RevOps)
    • Order processing
  • In the next 6-12 months they are planning to automate the following using integration through any method:
    • ADP to Netsuite FTP integration

Results

The surveyed company achieved the following results with Celigo:

  • Has done the following with Celigo in place:
    • Expand/grow without adding a ton of people
    • Moved resources to high value areas
    • Reduced their operational costs through efficiency gains
    • Met their SLAs
    • Improved their data quality
    • Accelerated billing/cash flow
    • Their financials are accurate
    • We close their books faster
  • They estimate > $50k cost savings or revenue growth tied to the implementation of Celigo.
  • Estimates it took More than a year to achieve value with Celigo.

Celigo Case Study

Lightbend Inc

Introduction

This case study of Lightbend Inc is based on a December 2020 survey of Celigo customers by TechValidate, a 3rd-party research service.

“If I had to make the choice again, I would select Celigo.”

“Celigo eliminated data entry errors from manual entry of sales order data into NetSuite. Additionally, we have greater visibility into the billing status of orders in Salesforce which helps us make sure completed orders have been invoiced. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Celigo:

  • The following were the challenge that made them initially look for an integration solution.
    • General need to automate for scale
    • Too many manual processes
    • Poor data quality

Use Case

The key features and functionalities of Celigo that the surveyed company uses:

  • When comparing Celigo to other vendors, they ranked how important the following were:
    • Ease of use: Very Important
    • Pre-built integrations: Important
    • Monitoring and error management: Important
    • Ability to scale: Very Important
    • Features/functionality of integrator.io (iPaaS) platform: Somewhat Important
  • They also explored the following before selecting Celigo:
    • JItterbit
  • They are automating the following by using Celigo:
    • Accounting/Billing/invoicing
  • In the next 6-12 months they are planning to automate the following using integration through any method:
    • Growth and churn metrics

Results

The surveyed company achieved the following results with Celigo:

  • Has done the following with Celigo in place:
    • Reduced their operational costs through efficiency gains
    • Improved their data quality
  • Estimates it took 3 months to achieve value with Celigo.

Celigo Case Study

Digital Networks Australia

Introduction

This case study of Digital Networks Australia is based on a December 2020 survey of Celigo customers by TechValidate, a 3rd-party research service.

“If I had to make the choice again, I would select Celigo.”

“Celigo made a huge impact with respect to the product sync, automation, and syncing of our order data in an efficient manner. No more CSV uploads! Tasks that took hours took only a few minutes using Celigo. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Celigo:

  • The following were the challenge that made them initially look for an integration solution.
    • Too many manual processes
    • Data silos impacting business operations
    • Inefficient use of resources
    • Growing partner/customer requirement for better integration

Use Case

The key features and functionalities of Celigo that the surveyed company uses:

  • When comparing Celigo to other vendors, they ranked how important the following were:
    • Ease of use: Important
    • Pre-built integrations: Very Important
    • Monitoring and error management: Important
    • Ability to scale: Very Important
    • Features/functionality of integrator.io (iPaaS) platform: Very Important
  • They also explored the following before selecting Celigo:
    • Do it ourselves/hire consultant
  • They are automating the following by using Celigo:
    • Order processing
    • Product Syncing between our CRM and website
  • In the next 6-12 months they are planning to automate the following using integration through any method:
    • IT Management/DevOps

Results

The surveyed company achieved the following results with Celigo:

  • Has done the following with Celigo in place:
    • Expand/grow without adding a ton of people
    • Moved resources to high value areas
    • Reduced their operational costs through efficiency gains
    • Improved their customer experience
    • Improved their data quality
  • They estimate > $50k cost savings or revenue growth tied to the implementation of Celigo.
  • Estimates it took More than a year to achieve value with Celigo.

Celigo Case Study

Wood Wing Software Bv

Introduction

This case study of WoodWing Software BV is based on a December 2020 survey of Celigo customers by TechValidate, a 3rd-party research service.

“If I had to make the choice again, I would select Celigo.”

“A more efficient, standard, and maintainable way to build integrations between the multiple tools that we use internally.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Celigo:

  • The following were the challenge that made them initially look for an integration solution.
    • replacing Salesforce that had an integration with Zendesk that we wanted to replace as well

Use Case

The key features and functionalities of Celigo that the surveyed company uses:

  • When comparing Celigo to other vendors, they ranked how important the following were:
    • Ease of use: Important
    • Pre-built integrations: Very Important
    • Monitoring and error management: Important
    • Ability to scale: Important
    • Features/functionality of integrator.io (iPaaS) platform: Important
  • They also explored the following before selecting Celigo:
    • Do it ourselves/hire consultant
    • Workato
  • They are automating the following by using Celigo:
    • Accounting/Billing/invoicing
    • IT Management/DevOps
    • Customer support/service (Customer 360)
  • In the next 6-12 months they are planning to automate the following using integration through any method:
    • IT Management/DevOps
    • Customer 360

Results

The surveyed company achieved the following results with Celigo:

  • Has done the following with Celigo in place:
    • Reduced their operational costs through efficiency gains
    • Improved their data quality
  • Estimates it took 3 months to achieve value with Celigo.

Celigo Case Study

Ellipti Go

Introduction

This case study of ElliptiGO is based on a December 2020 survey of Celigo customers by TechValidate, a 3rd-party research service.

“If I had to make the choice again, I would select Celigo.”

“We would not have made the switch to Shopify if we couldn’t integrate this and we feel the Shopify checkout process is much better than the previous NetSuite one we had going.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Celigo:

  • The following were the challenge that made them initially look for an integration solution.
    • We were migrating from a NetSuite eCommerce site to Shopify and needed the order process to be automated

Use Case

The key features and functionalities of Celigo that the surveyed company uses:

  • When comparing Celigo to other vendors, they ranked how important the following were:
    • Ease of use: Very Important
    • Pre-built integrations: Very Important
    • Monitoring and error management: Very Important
    • Ability to scale: Very Important
    • Features/functionality of integrator.io (iPaaS) platform: Very Important
  • They also explored the following before selecting Celigo:
    • Boomi
  • They are automating the following by using Celigo:
    • Accounting/Billing/invoicing
    • Order processing
  • In the next 6-12 months they are planning to automate the following using integration through any method:
    • We have no plans to automate anything else in the next 6-12 months

Results

The surveyed company achieved the following results with Celigo:

  • Has done the following with Celigo in place:
    • Improved their customer experience
  • Estimates it took 3 months to achieve value with Celigo.

Celigo Case Study

Smart Sweets

Introduction

This case study of SmartSweets is based on a December 2020 survey of Celigo customers by TechValidate, a 3rd-party research service.

“If I had to make the choice again, I would select Celigo.”

“Great customer support. Fast and reliable service. Effective and efficient communication from account managers. Would highly recommend.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Celigo:

  • The following were the challenge that made them initially look for an integration solution.
    • Too many manual processes

Use Case

The key features and functionalities of Celigo that the surveyed company uses:

  • When comparing Celigo to other vendors, they ranked how important the following were:
    • Ease of use: Important
    • Pre-built integrations: Very Important
    • Monitoring and error management: Important
    • Ability to scale: Very Important
    • Features/functionality of integrator.io (iPaaS) platform: Important
  • They also explored the following before selecting Celigo:
    • None – only considered Celigo
  • They are automating the following by using Celigo:
    • Accounting/Billing/invoicing
    • Order processing
    • AP/Procurement
  • In the next 6-12 months they are planning to automate the following using integration through any method:
    • Data warehouse/Analytics
    • Corporate Performance Management
    • We have no plans to automate anything else in the next 6-12 months

Results

The surveyed company achieved the following results with Celigo:

  • Has done the following with Celigo in place:
    • Expand/grow without adding a ton of people
    • Improved their customer experience
    • Improved their data quality
    • Accelerated billing/cash flow
  • They estimate > $50k cost savings or revenue growth tied to the implementation of Celigo.
  • Estimates it took 9 months to achieve value with Celigo.

Celigo Case Study

Discount Ramps

Introduction

This case study of Discount Ramps is based on a December 2020 survey of Celigo customers by TechValidate, a 3rd-party research service.

“If I had to make the choice again, I would select Celigo.”

“A large part of our business sells product on marketplace channels and Celigo has provided a way for us scale our offering to those channels without needing a lot of overhead resource to operate.

It’s safe to say Celigo has helped accelerate our company growth by helping us to automate a number of customizations to and from our ERP system. On top of this, we first bring up the possibility of Celigo handling a new integration above other options due to the reliability, competitive pricing, and flexibility of the software."

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Celigo:

  • The following were the challenge that made them initially look for an integration solution.
    • General need to automate for scale
    • Too many manual processes
    • Data silos impacting business operations
    • Inefficient use of resources
    • Slow order processing impacting customer experience
    • Growing partner/customer requirement for better integration

Use Case

The key features and functionalities of Celigo that the surveyed company uses:

  • When comparing Celigo to other vendors, they ranked how important the following were:
    • Ease of use: Important
    • Pre-built integrations: Important
    • Monitoring and error management: Very Important
    • Ability to scale: Very Important
    • Features/functionality of integrator.io (iPaaS) platform: Very Important
  • They also explored the following before selecting Celigo:
    • Do it ourselves/hire consultant
    • None – only considered Celigo
  • They are automating the following by using Celigo:
    • Order processing
    • Data Warehouse/Reporting
    • Inventory Levels to Web Properties and Marketplaces
  • In the next 6-12 months they are planning to automate the following using integration through any method:
    • Data warehouse/Analytics
    • Bank reconciliation

Results

The surveyed company achieved the following results with Celigo:

  • Has done the following with Celigo in place:
    • Expand/grow without adding a ton of people
    • Moved resources to high value areas
    • Reduced their operational costs through efficiency gains
    • Improved their customer experience
    • Improved their data quality
  • They estimate > $50k cost savings or revenue growth tied to the implementation of Celigo.
  • Estimates it took 1 year to achieve value with Celigo.

Celigo Case Study

FXR Factory Racing Inc.

Introduction

This case study of FXR FACTORY RACING INC. is based on a December 2020 survey of Celigo customers by TechValidate, a 3rd-party research service.

“If I had to make the choice again, I would select Celigo.”

“We’ve been using Celigo’s Cloud Extend for more than 5 years and Integrator IO in the past 3 years, they have proven to be valuable in terms of our integration needs. With Celigo, we were able to re-platform our consumer website, integrate with our B2B and EDI order processing, and automate other manual processes. We can’t imagine our day-to-day without Celigo.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Celigo:

  • The following were the challenge that made them initially look for an integration solution.
    • General need to automate for scale
    • Too many manual processes
    • Slow order processing impacting customer experience
    • Growing partner/customer requirement for better integration

Use Case

The key features and functionalities of Celigo that the surveyed company uses:

  • When comparing Celigo to other vendors, they ranked how important the following were:
    • Ease of use: Very Important
    • Pre-built integrations: Important
    • Monitoring and error management: Somewhat Important
    • Ability to scale: Important
    • Features/functionality of integrator.io (iPaaS) platform: Important
  • They also explored the following before selecting Celigo:
    • None – only considered Celigo
  • They are automating the following by using Celigo:
    • Accounting/Billing/invoicing
    • Order processing
    • IT Management/DevOps
    • Data Warehouse/Reporting
  • In the next 6-12 months they are planning to automate the following using integration through any method:
    • Data warehouse/Analytics
    • IT Management/DevOps
    • Corporate Performance Management

Results

The surveyed company achieved the following results with Celigo:

  • Has done the following with Celigo in place:
    • Expand/grow without adding a ton of people
    • Moved resources to high-value areas
    • Reduced their operational costs through efficiency gains
    • Improved their customer experience
    • Met their SLAs
    • Improved their data quality
  • They estimate > $100k cost savings or revenue growth tied to the implementation of Celigo.
  • Estimates it took 6 months to achieve value with Celigo.

Celigo Case Study

Benchmark Education Company

Introduction

This case study of Benchmark Education Company is based on a December 2020 survey of Celigo customers by TechValidate, a 3rd-party research service.

“If I had to make the choice again, I would select Celigo.”

“Early on Celigo accelerated our ability to develop sophisticated integrations with our Netsuite ERP. Even though the team has the ability to code directly in SuiteScript now there are projects where we select to use Celigo because it is quicker or easier to maintain than direct coding. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Celigo:

  • The following were the challenge that made them initially look for an integration solution.
    • Celigo is particularly good when the source and destination communication methods are different. i.e. Rest API and CSV. We chose Celigo when we had to integrate a 3PL who wanted to communicate with delimited files via FTP with Netsuite.

Use Case

The key features and functionalities of Celigo that the surveyed company uses:

  • When comparing Celigo to other vendors, they ranked how important the following were:
    • Ease of use: Important
    • Pre-built integrations: Somewhat Important
    • Monitoring and error management: Very Important
    • Ability to scale: Important
    • Features/functionality of integrator.io (iPaaS) platform: Very Important
  • They also explored the following before selecting Celigo:
    • Do it ourselves/hire a consultant
    • Boomi
  • They are automating the following by using Celigo:
    • Order processing
    • Data Warehouse/Reporting
    • AP/Procurement
  • In the next 6-12 months, they are planning to automate the following using integration through any method:
    • Data warehouse/Analytics
    • CPQ
    • IT Management/DevOps
    • Customer 360
    • Procure to Pay
    • Service Desk
    • We are an Educational Publisher, and Celigo has been instrumental in our ability to quickly adapt to business requirements developed to deal with issues due to Covid. i.e., early onboarding of subscriptions or enabling our product in “Virtual Schools” via Rest-API call to our subscription system based on trigger events as the Sales order is processed.

Results

The surveyed company achieved the following results with Celigo:

  • Has done the following with Celigo in place:
    • Expand/grow without adding a ton of people
    • Reduced their operational costs through efficiency gains
    • Improved their customer experience
    • The Data Loader functionality helped greatly with our initial implementation, and continues to be helpful with new integrations, and Setting/Resetting attributes as we adapt to new Business requirements
  • Estimates it took 3 months to achieve value with Celigo.



More Research on Celigo