TechValidate Research on ADP

285 TechFacts – Page 3 of 10


ADP Customer Fact

ADP Australia:

Yarradale Stud Agree completely with the statement:

“We are happy with ADP’s customer support.”

ADP Customer Fact

ADP Australia:

MT Law Group Pty Limited Agree completely with the statement:

“ADP’s experts give me confidence that I have the expertise I need on hand.”

ADP Customer Fact

ADP Australia:

IVECO TRUCKS Agree completely with the statement:

“ADP works in partnership with us.”

ADP Customer Fact

ADP Australia:

Yarradale Stud rates ADP’s understanding of their business as Excellent.

ADP Customer Fact

ADP Australia:

MT Law Group Pty Limited rates ADP’s customer support teams’ knowledge of the legislative landscape as Excellent.

ADP Customer Fact

ADP Australia:

Stratpharma rates ADP’s customer support teams’ knowledge of the legislative landscape as Excellent.

ADP Customer Fact

ADP Australia:

Intex Concepts Pty Ltd rates ADP’s customer support team’s responsiveness as Excellent.

ADP Customer Fact

ADP Australia:

The Chubb Corporation rates ADP’s customer support teams’ knowledge of the legislative landscape as Excellent.

ADP Customer Fact

ADP Australia:

‘Telstra BigPond’ rates ADP’s customer support teams’ knowledge of the legislative landscape as Excellent.

ADP Customer Fact

ADP Australia:

The Chubb Corporation Agree completely with the statement:

“ADP’s experts give me confidence that I have the expertise I need on hand.”

ADP Customer Fact

ADP Australia:

The Chubb Corporation Agree completely with the statement:

“ADP has supported us in our compliance and legislation challenges.”

ADP Customer Fact

ADP Australia:

‘Visy’ Agree completely with the statement:

“ADP is a partner who can grow with our needs.”

ADP Customer Fact

ADP Australia:

Telstra BigPond Agree completely with the statement:

“ADP is the right partner to accompany us on our payroll journey.”

ADP Customer Statistic

ADP Australia:

53% of surveyed organizations Agree completely with the statement:

“ADP has made my job easier.”

ADP Customer Statistic

ADP Australia:

47% of surveyed organizations Agree completely with the statement:

“ADP’s experts give me confidence that I have the expertise I need on hand.”

ADP Customer Statistic

ADP Australia:

56% of surveyed organizations who selected Payline ultimately selected ADP as their partner of choice to save time and improve efficiency in their payroll processing.

56%

ADP Customer Statistic

ADP Australia:

59% of surveyed organizations ultimately selected ADP as their partner of choice because they felt ADP was the right fit for their business.

59%

ADP Customer Testimonial

ADP Australia
What our customers are saying

Responsive support from ADP means changes can be implemented quickly and easily. Plus with the managed service ADP takes care of the everyday repetitive report creation, bank files etc plus PAYG, super and other third party payments via the EPS section meaning we don’t have to spend time on these administrative tasks

Joanne Duke, Payroll Manager/Administrator/Specialist, Viva Energy Australia Limited

ADP Customer Testimonial

ADP Australia
What our customers are saying

The benefits include employees can access their leave entitlement and the company is always in compliance with legislation.

CFO/Finance Director/Finance Manager, Medium Enterprise Healthcare Company

ADP Customer Review

ADP Australia
What our customers are saying

5/5 Stars

Why they gave ADP this rating:

Great customer service and value for money product.

How their organization uses ADP:

Payroll – manual input from timecards.

ADP Customer Review

ADP Australia
What our customers are saying

5/5 Stars

Why they gave ADP this rating:

Very easy to use and all staff are very helpful if problems arise.

How their organization uses ADP:

We use Payline for processing our payroll and reporting.

ADP Customer Review

ADP Australia
What our customers are saying

4.5/5 Stars

Why they gave ADP this rating:

ADP provide excellent customer service especially in the area of payroll. The online service is very efficient and timely to resolve any issue.

How their organization uses ADP:

We use ADP for the payroll portal. The portal is easy to use and the employees have easy access to the portal especially in terms of submitting leave requests.

ADP Customer Review

ADP Australia
What our customers are saying

5/5 Stars

Why they gave ADP this rating:

The ADP staff are very helpful, professional and punctual in answering my queries by telephone and via E-service Portal.
The ADP payroll reports gives us a lot of information very clearly and easy to understand.
The ADP E-service and ESS portal have all the necessary tools for all our payroll processing and reporting requirements.
I am very happy with the payroll service that ADP provides.

How their organization uses ADP:

I submit a timesheet for our organization’s monthly pay-run via the ADP ESS Portal, the ABA file is uploaded to our bank for salary payment to employees. We use the information from the ADP reports for the payroll payment, Annual and LSL accrual and balances, the payroll tax, ATO PAYG liabilities etc. The Superannuation Guarantee is calculated and paid by ADP to each of our employee’s Super fund monthly. The STP report is lodged with the ATO via ESS after each pay-run.
ADP payroll service covers everything we need for our payroll and reporting requirements.

ADP Customer Review

ADP Australia
What our customers are saying

5/5 Stars

Why they gave ADP this rating:

I have huge support with those I deal with in ADP. They are very helpful at trying to help me find solutions when there is an issue. I love the fact I have one on one meetings every week to look into outstanding tickets.

How their organization uses ADP:

Payroll processing.

ADP Customer Review

ADP Australia
What our customers are saying

5/5 Stars

Why they gave ADP this rating:

Simple easy to use system

How their organization uses ADP:

Fortnightly payroll done electronically.

ADP Customer Review

ADP Australia
What our customers are saying

5/5 Stars

Why they gave ADP this rating:

Always there to help

How their organization uses ADP:

We use ADP for payroll and all records

ADP Customer Review

ADP Australia
What our clients are saying

5/5 Stars

Why they gave ADP this rating:

Value for money, always up to date with changes in legislation, very convenient service.

How their organization uses ADP:

We do all our pays through ADP.

ADP Customer Review

ADP Australia
What our clients are saying

5/5 Stars

Why they gave ADP this rating:

Our ADP Payroll Administrator provides excellent customer service & is very proficient in ADP process/requirements & the system.

How their organization uses ADP:

Payroll processing & reporting.

ADP Customer Review

ADP Australia
What our clients are saying

4.5/5 Stars

Why they gave ADP this rating:

I have been using ADP Payforce for over 15 years. I find the product user friendly, I am always advised of updates and if I need to call for advice or help it is always productive and helpful.

How their organization uses ADP:

ADP is used solely for Payroll purposes.

ADP Customer Review

ADP Australia
What our clients are saying

5/5 Stars

Why they gave ADP this rating:

ADP serves our payroll needs efficiently and cost effectively.

How their organization uses ADP:

For purposes of the fortnightly payroll.




More Research on ADP