TechValidate Research on ADP

29 Charts


SecurAX Tech Solutions Customer Research

ADP SecurTime

Please tell us which of the statements below apply to your organization:

SecurTime provides a single, accurate, real-time view of attendance, performance, productivity, cost and compliance
44%
SecurTime provides better visibility and transparency into our workforce, real time
44%
SecurTime helps us manage the productivity of our employees - on-premise, remote, or feet-on-street employees
19%
Tailored for my organization needs, SecurTime helps us track and manage our full-time, part-time, contracts
19%
SecurTime helps better manage our teams, improve productivity and reduce costs
7%

SecurAX Tech Solutions Customer Research

ADP SecurTime

Please share the benefits you have seen since working with ADP SecurTime:

Track employee attendance real-time
61%
Easy-to-use dashboards and reports
42%
SecurTime provides cloud-based mobile app
33%
Live attendance tracking, alerts and notifications
30%
Accurate, secure, real-time attendance, absence and leave data direct to payroll
27%
Geo tagging, geo fencing, biometric punch and alerts
21%
Manage 24×7 schedules, absences, productivity, overtime and analytics across vast, distributed locations
18%
All of the above
15%
Better visibility into our distributed workforce
15%
Stop time leakage, time fraud and ghost employees
15%
Improved data security
12%
We are now confident that we are always compliant
9%
Improved shift scheduling with shift cut-off, shift rotation and on-call tracking
6%

SecurAX Tech Solutions Customer Research

ADP SecurTime

How would you rate each of the following aspects of the ADP SecurTime support?

Excellent Above Average Good Average Poor

Responsiveness of ADP SecurTime customer support team
ADP SecurTime understands my business
Proactively identifies issues before they happen
Customer support teams’ knowledge and understanding of our business
Compliance to local regulations

SecurAX Tech Solutions Customer Research

ADP India SecurTime

Please tell us the ‘business reasons’ that led your organization to evaluate and ultimately select ADP SecurTime as your chosen solution

ADP-SecurTime was the right fit for our business
34%
Track attendance of staff working across multiple locations in a single day or shift
31%
Accurately track employee work hours
29%
Track attendance in real-time and effectively manage any last-minute absences
29%
Automate punch-to-pay cycle
17%
Avoid buddy-punching
17%
Effectively manage over-time costs
17%
Unhappy with our previous supplier
11%
Adopt a single supplier strategy
9%
All of the above
9%
Outgrown our previous supplier
6%

SecurAX Tech Solutions Customer Research

ADP India SecurTime

Please tell us the ‘business reasons’ that led your organization to evaluate and ultimately select ADP SecurTime as your solution.

ADP-SecurTime was the right fit for our business
34%
Track attendance of staff working across multiple locations in a single day or shift
31%
Accurately track employee work hours
29%
Track attendance in real-time and effectively manage any last-minute absences
29%
Automate punch-to-pay cycle
17%
Avoid buddy-punching
17%
Effectively manage over-time costs
17%
Unhappy with our previous supplier
11%
Adopt a single supplier strategy
9%
All of the above
9%
Outgrown our previous supplier
6%

SecurAX Tech Solutions Customer Research

India SecurTime

How would you rate ADP SecurTime?

37%
11%
26%
6%
9%
6%
0%
0%
6%
0%

ADP Customer Research

ADP Brazil

Como você avaliaria cada um dos seguintes aspectos da oferta da ADP?

Ruim Regular Bom Ótimo Excelente
Rapidez, precisão e acuracidade no processamento da folha de pagamento

0%

4%

29%

25%

42%

Disponibilidade da solução – não fica fora do ar

0%

7%

29%

29%

35%

Funcionalidade do produto e seus componentes

0%

15%

26%

44%

15%

Interface do usuário/experiência do usuário

0%

18%

32%

39%

11%

Integração com outros sistemas terceiros

12%

12%

40%

28%

8%

Conformidade e segurança de dados

0%

0%

18%

25%

57%

Avisos sobre mudanças no sistema e atualizações legais

0%

0%

4%

33%

63%

Implantação rápida e eficiente e suporte ao cliente

4%

25%

43%

18%

10%

ADP Customer Research

ADP Brazil

Você concorda com as afirmações abaixo?

Discordo totalmente Discordo Não concordo nem discordo Concordo Concordo totalmente

“A ADP ouve o cliente e busca soluções inovadoras”
“Trabalhar com a ADP me dá a confiança de que tenho uma equipe de especialistas sempre à disposição"
"ADP nos ajudou a reduzir taxas de erros e multas"
“A ADP processa a folha de pagamento com a maior acuracidade”
“O cliente é o principal foco da ADP"
“A ADP é um parceiro global que pode nos ajudar crescer e entende nossas necessidades"
“A ADP está constantemente atualizada nos desafios de compliance e legislação”
"O processo de implementação ocorreu sem problemas e estamos satisfeitos com o suporte ao cliente da ADP"

ADP Customer Research

ADP Brazil:

Selecione abaixo as melhorias nos seus processos e suas rotinas de RH e Folha de Pagamento com a ADP:

Tranquilidade com a atualização constante das mudanças legislativas e conformidade nos processos
86%
Integração com a minha contabilidade
68%
Gestão com excelência dos eventos do eSocial
61%
Acuracidade no processamento da folha de pagamento, reduzindo multas e tempo dedicado a essas atividades
50%
Redução de taxa de erros e processos manuais
50%
Atendimento e solução eficientes de problemas
32%
Integração com o meu sistema de HCM
18%
Aumento no engajamento dos colaboradores pelo autosserviço, como por exemplo, a atualização de seus dados cadastrais sem
11%

ADP Customer Research

ADP Brazil:

Quais os motivos que levaram sua organização a avaliar e selecionar a ADP como sua parceira?

A ADP está em conformidade e atenta às mudanças legislativas e ao eSocial
93%
O sistema da ADP é fácil de usar e tenho suporte sempre que eu preciso
34%
A ADP está em constante atualização de sua solução em relação aos outros provedores
31%
A ADP foi a opção certa para suportar o crescimento do meu negócio
31%
A ADP cumpre os SLAs da execução da folha de pagamento além de ter acuracidade no processamento da folha
24%
A ADP me atende com a qualidade e o prazo que eu preciso
24%
Com a ADP consolidei o sistema de folha de pagamento e a prestação de serviços terceirizados com um único fornecedor
14%
A ADP apresentou uma solução abrangente que vai além da Folha de Pagamento
10%

ADP Customer Research

Cómo calificaría cada uno de los siguientes aspectos de la oferta de ADP?

Mal Regular Bueno Genial Excelente

Procesamiento rápido, precisón y exactitud de nómina
Disponibilidad de la solución: No para
Funcionalidad del producto y sus componentes
Interfaz de usuario/Experiencia de usuario
Integración con otros sistemas de terceros
Seguridad de dados y cumplimento de las normas
Avisos sobre cambios en el sistema y actualizaciones legales
Implantación rápida y eficiente y soporte al cliente

ADP Customer Research

Seleccione abajo las mejoras de procesos que ha alcanzado con el servicio de ADP:

Baja tasa de error y menos procesos manuales
70%
Tranquilidad en relación a constantes actualizaciones y cambios legislativos y cumplimiento en procesos
65%
Precisión en el procesamiento de nóminas, reduciendo multas y errores
60%
Integracíon con mi contabilidad
50%
Servicio eficiente y resolución de problemas
35%
Integracíon con mis sistemas de HCM
25%
Mayor compromiso de los empleados a través del autoservicio
10%

ADP Customer Research

Cuáles fueron las razones que llevaron a su organización a evaluar y seleccionar a ADP como su compañera?

ADP cumple y esta atenta a los cambios legislativos
64%
ADP me ayuda con la calidad y plazo que necesito
55%
El sistema ADP es fácil de usar y tengo soporte siempre que necesito
55%
ADP cumple con los SLAs para ejecutar la nómina, además de ser preciso en el procesamiento
45%
ADP actualiza constantemente su solución en relación con otros proveedores
32%
ADP entregó una solución integral que va más allá de la nómina
18%
ADP fue la mejor opción para soportar lo crecimiento de mi negocio
18%
Con ADP consolidé el sistema de nómina y la prestación de servicios tercerizados con un solo proveedor
18%

ADP Customer Research

ADP Australia:

How would you rate each of the following aspects of the ADP offer?

Excellent Above Average Good Average Poor

ADP’s reporting capabilities
ADP’s product functionality
Integration with other third-party systems
ADP’s ability to meet compliance regulations
Ease of using ADP solutions
Payroll accuracy
ADP’s data security, privacy and confidentiality

ADP Customer Research

ADP Australia

Please share the benefits you have seen since working with ADP

We are now confident that we are always compliant
60%
We have saved time and money by streamlining our payroll processes
59%
We are more efficient in processing our payroll
58%
Our employees can now request leave and access pay details directly
47%
We now have confidence that we have access to the necessary expertise and support
46%
We have reduced duplication and manual processes
39%
We can now focus on our core business
37%
Advanced reporting capabilities allow us to make more informed decisions
27%
We have seen an increase in employee engagement through ADP’s self-service tools
17%
We have seen an improvement in how we collect and analyze employee data
15%
Employee data flow across multiple systems
12%
We can now better use analytics to forward plan for the future of our organization
12%
We were able to identify critical business bottle necks
2%

ADP Customer Research

ADP Australia: Why our clients partner with ADP

Please tell us the ‘business reasons’ that led your organisation to evaluate and ultimately select ADP as your partner of choice.

ADP was the right fit for our business
60%
Access to expertise when required
27%
Proactive support on legislation and compliance changes
26%
Reduce over-reliance on one person in our organization
14%
Adopt a single supplier strategy
13%
Unhappy with our previous supplier
7%
Outgrown our previous supplier
6%

ADP Customer Research

ADP Australia: Why our clients choose ADP

Please tell us the ‘payroll reasons’ that led your organisation to evaluate and ultimately select ADP as your partner of choice.

To save time and improve efficiency in our payroll processing
50%
To ensure accurate payroll processing every time
47%
Stay ahead of payroll legislation changes and compliance requirements
44%
To improve our payroll data security, privacy and compliance
41%
We needed a payroll solution that could support our future business growth
31%
We did not have our own expertise in house to stay on top of changing legislation
26%
Our system was outdated
11%

ADP Customer Research

ADP Australia

Please tell us which of the statements below apply to your organization

ADP saves us time by helping us manage our payroll more efficiently
78%
ADP keeps us up to date and helps us navigate the legislative landscape
67%
ADP helps us quickly identify problems and resolves them in an efficient and timely manner
46%
ADP gives us the confidence and reassurance that comes from working with a market leader
37%
ADP offers innovative tools to help us manage our payroll
33%
Our ADP team understands our business and works in partnership with us
29%

ADP Customer Research

ADP Australia

Please tell us the ‘business reasons’ that led your organisation to evaluate and ultimately select ADP as your partner of choice.

ADP was the right fit for our business
57%
Access to expertise when required
26%
Proactive support on legislation and compliance changes
25%
Adopt a single supplier strategy
13%
Reduce over-reliance on one person in our organization
13%
Unhappy with our previous supplier
9%
Outgrown our previous supplier
5%

ADP Customer Research

Wie würden Sie die folgenden Aspekte des ADP-Angebots bewerten?

Schlecht Durchschnittlich Gut Hervorragend Klassenbester
Berichterstellungsfunktionen von ADP

3%

16%

32%

30%

19%

Kundendienst

3%

7%

40%

31%

19%

Implementierung

0%

5%

38%

46%

11%

Produktfunktionalität von ADP

0%

0%

29%

54%

17%

Integration mit anderen Systemen von Drittanbietern

0%

0%

60%

29%

11%

Fähigkeit von ADP zur Einhaltung von Compliance-Vorschriften

3%

3%

26%

44%

24%

Benutzeroberfläche/Benutzererfahrung

0%

10%

50%

26%

14%

Fehlerfreie Entgeltabrechnung

0%

10%

27%

46%

17%

ADP Customer Research

Wir möchten gerne wissen, wie Sie die ADP-Lösungen für Entgeltabrechnung und HR nutzen und welche Vorteile Sie seit der Zusammenarbeit mit ADP festgestellt haben

Wir sind bei der Bearbeitung unserer Entgeltabrechnung effizienter geworden
65%
Durch den Einsatz der ADP-Lösungen konnten wir Zeit und Geld sparen, indem wir unsere Prozesse rationalisiert haben
35%
Durch die ADP-Systeme stehen uns jetzt bessere Berichtsmöglichkeiten zur Verfügung, die es uns ermöglichen, fundiertere Entscheidungen zu treffen
28%
ADP hat uns bei Herausforderungen in den Bereichen Compliance und Gesetzgebung unterstützt
26%
Wir haben doppelte Arbeit und manuelle Prozesse reduziert
23%
Die Verwendung von ADP ermöglicht es uns, uns auf unsere Kerngeschäftsstrategie zu konzentrieren
16%
ADP ist ein globaler Partner, der mit unseren Anforderungen wachsen kann
14%
Die Verwendung von ADP bedeutet, dass wir Echtzeit-Analysen für die Zukunftsplanung unseres Unternehmens nutzen können
9%
Wir haben eine Verbesserung bei der Erfassung und Analyse von Mitarbeiterdaten festgestellt
9%
Wir haben eine Steigerung des Mitarbeiterengagements durch die Selbstbedienungs-Tools von ADP festgestellt
7%
Other
5%

ADP Customer Research

Bitte nennen Sie uns die geschäftlichen Gründe, die Ihr Unternehmen dazu veranlasst haben, ADP zu evaluieren und schließlich als Partner Ihrer Wahl auszuwählen:

ADP war die richtige Wahl für unser Unternehmen
66%
Die Fähigkeit von ADP, unsere Anforderungen an die globale Entgeltabrechnung zu erfüllen
27%
Unsere bisherigen Systeme waren veraltet
25%
Wir brauchten eine Entgeltabrechnungslösung, die unsere Wachstumsstrategie unterstützen konnte
18%
Wir mussten unsere HR-Daten mit einem einzigen Anbieter von Entgeltabrechnungen integrieren
11%
Wir brauchten eine Strategie, die nur einen Anbieter beinhaltet
7%
Wir hatten mehrere Entgeltabrechnungen und mussten sie konsolidieren
2%

ADP Customer Research

Wie würden Sie ADP bewerten?

38%
34%
14%
10%
3%

ADP Customer Research

We are keen to understand how you are using ADP’s payroll & HR solutions and the benefits you have seen since working with ADP

We have become more efficient in processing our payroll
58%
Using ADP's solutions means we have managed to save time and money by streamlining our processes
42%
We have reduced duplication and manual processes
32%
Using ADP allows us to focus on our core business strategy
30%
We now have better reporting capabilities available to us through ADP's systems allowing us to make more informed decisions
18%
We have seen an increase in employee engagement through ADP's self-service tools
14%
We have seen an improvement in how we collect and analyze employee data
10%
Using ADP means we can use real-time analytics to future plan for our organisation
8%

ADP Customer Research

ADP France

Êtes-vous d’accord avec les affirmations suivantes ?

Pas du tout d'accord Plutôt pas d'accord Sans avis Plutôt d'accord Tout à fait d'accord
ADP a collaboré avec nous tout au long de la pandémie

0%

3%

8%

15%

74%

Collaborer avec ADP me garantit la mise à disposition d'une équipe d'experts

4%

3%

0%

20%

73%

ADP a facilité mon travail

0%

0%

0%

50%

50%

ADP nous a permis d'améliorer notre efficacité

3%

0%

5%

50%

42%

Nous sommes satisfaits du support client d'ADP

2%

3%

0%

36%

59%

Le processus de mise en œuvre s'est parfaitement déroulé

0%

3%

6%

52%

39%

ADP place le client au cœur de son activité

2%

0%

8%

37%

53%

ADP est le partenaire idéal pour nous accompagner tout au long de notre cycle de paie

2%

3%

8%

28%

59%

ADP Customer Research

ADP France

Quelle note donneriez-vous à chacune des caractéristiques suivantes de l’offre d’ADP ?

Mauvais Moyen Bon Excellent Meilleur de sa catégorie

Capacités de reporting d'ADP
Support client
Mise en œuvre
Fonctionnalité produit d'ADP
Intégration à d'autres systèmes tiers
Capacités d'ADP à répondre aux règles de conformité
Interface utilisateur/expérience utilisateur
Exactitude de la paie

ADP Customer Research

ADP France

Nous souhaiterions savoir comment vous utilisez les solutions de paie et RH d’ADP et ce qu’elles vous apportent depuis que vous avez commencé à collaborer avec ADP

Nous avons amélioré la gestion de notre système de paie
65%
ADP nous a aidés à relever nos défis en matière de conformité et d'évolution légales
55%
Nous avons réduit le nombre de processus manuels et en double
45%
Les solutions d'ADP nous ont permis de gagner du temps et de l'argent en simplifiant nos processus
43%
Les solutions d'ADP nous permettent de nous concentrer sur notre cœur de métier
43%
Nos capacités de reporting se sont améliorées grâce aux systèmes d'ADP qui nous permettent de prendre des décisions plus éclairées
33%
Nous avons amélioré notre méthode de collecte et d'analyse des données de nos collaborateurs
30%
ADP est un partenaire mondial capable de s'adapter à nos besoins
25%
Nous avons amélioré l'engagement de nos collaborateurs grâce aux outils d'ADP disponibles en libre-service
18%
Grâce à ADP, nous pouvons nous appuyer sur des analyses réalisées en temps réel afin d'établir un plan d'avenir pour notre entreprise
15%

ADP Customer Research

Please tell us the business reasons that led your organisation to evaluate and ultimately select ADP as your partner of choice:

ADP was the right fit for our business
52%
ADP's ability to meet our global payroll requirements
32%
We needed a payroll solution that could support our business growth strategy
14%
We needed to adopt a single supplier strategy
14%
Our previous systems were outdated
10%
We were not happy with our previous supplier
6%
We needed to integrate our HR data with a single unified payroll provider
4%
We had multiple payrolls and needed to consolidate them
2%

ADP Customer Research

We are keen to understand how you are using ADP’s payroll & HR solutions and the benefits you have seen since working with ADP

We have become more efficient in processing our payroll
57%
Using ADP's solutions means we have managed to save time and money by streamlining our processes
43%
We have reduced duplication and manual processes
33%
Using ADP allows us to focus on our core business strategy
31%
We now have better reporting capabilities available to us through ADP's systems allowing us to make more informed decisions
18%
We have seen an increase in employee engagement through ADP's self-service tools
14%
We have seen an improvement in how we collect and analyze employee data
10%
Using ADP means we can use real-time analytics to future plan for our organisation
8%
Other
6%



More Research on ADP