Original Research on ADP

ADP Customer Testimonial

Supporting our clients

Your knowledge of payroll is vital to help us process our payroll meeting all HMRC requirements

— Financial Controller, Medium Enterprise Industrial Manufacturing Company

ADP Case Study

Large Enterprise Automotive & Transport Company

Introduction

This case study of a large enterprise automotive & transport company is based on a May 2022 survey of ADP customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Jahrzehnte lange Zusammenarbeit "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ADP :

Business reasons that led the surveyed company to evaluate and ultimately select ADP:
- ADP im Prinzip seit 1974 hier im Einsatz.

Use Case

The key features and functionalities of ADP that the surveyed company uses:

When asked to rate each of the following aspects of ADP, the surveyed company reported:

Berichterstellungsfunktionen von ADP: Gut
Kundendienst: Durchschnittlich
Implementierung: Hervorragend
Produktfunktionalität von ADP: Klassenbester
Integration mit anderen Systemen von Drittanbietern: Gut
Fähigkeit von ADP zur Einhaltung von Compliance-Vorschriften: Hervorragend
Benutzeroberfläche/Benutzererfahrung: Durchschnittlich
Fehlerfreie Entgeltabrechnung: Gut

Results

The surveyed company achieved the following results with ADP :

Primary benefits the surveyed company has experienced since working with ADP:
- ADP hat uns bei Herausforderungen in den Bereichen Compliance und Gesetzgebung unterstützt
Statements which apply to the surveyed company:
- Während der gesamten Pandemie hielt uns ADP auf dem Laufenden und half uns, uns in der Gesetzeslandschaft zurechtzufinden
- Die Partnerschaft mit ADP hat uns das Vertrauen und die Sicherheit gegeben, die sich aus der Zusammenarbeit mit einem Marktführer ergeben
- ADP hilft uns, Probleme schnell zu erkennen und sie effizient und zeitnah zu lösen

ADP Customer Research

Wie würden Sie die folgenden Aspekte des ADP-Angebots bewerten?

	Schlecht	Durchschnittlich	Gut	Hervorragend	Klassenbester
Berichterstellungsfunktionen von ADP	3%	16%	32%	30%	19%
Kundendienst	3%	7%	40%	31%	19%
Implementierung	0%	5%	38%	46%	11%
Produktfunktionalität von ADP	0%	0%	29%	54%	17%
Integration mit anderen Systemen von Drittanbietern	0%	0%	60%	29%	11%
Fähigkeit von ADP zur Einhaltung von Compliance-Vorschriften	3%	3%	26%	44%	24%
Benutzeroberfläche/Benutzererfahrung	0%	10%	50%	26%	14%
Fehlerfreie Entgeltabrechnung	0%	10%	27%	46%	17%

ADP Customer Review

ADP South Africa

5/5 Stars

Please tell us why you gave ADP this rating:

We are working with Nicole Taylor and she is just a pleasure she is responsive seems to always be available works together with us to resolve complicated issues and is a valuable partner to us extending beyond HR to our finance team as well.

Please describe how your organization uses ADP:

ADP Case Study

ADP Australia:
Kijam Supplies

Introduction

This case study of KIJAM SUPPLIES is based on a March 2023 survey of ADP customers by TechValidate, a 3rd-party research service.

“Efficient and easy enough to use for a CEO”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ADP :

Rates each of the following aspects of the ADP offer:
- ADP’s reporting capabilities: Above Average
- ADP’s product functionality: Above Average
- Integration with other third-party systems: Good
- ADP’s ability to meet compliance regulations: Above Average
- Ease of using ADP solutions: Above Average
- Payroll accuracy: Above Average
- ADP’s data security, privacy and confidentiality: Excellent
Rates each of the following aspects of the ADP support:
- customer support team’s responsiveness: Above Average
- understanding of their business : Above Average
- proactively identifying issues before they happen: Above Average
- customer support teams’ knowledge of the legislative landscape: Above Average
- informing of upcoming legislation changes: Above Average

Use Case

The key features and functionalities of ADP that the surveyed company uses:

The business reasons that led their organisation to evaluate and ultimately select ADP:
- Wanted to reduce over-reliance on one person in their organization
- Wanted access to expertise when required
The payroll reasons that led their organisation to evaluate and ultimately select ADP:
- To save time and improve efficiency in their payroll processing
- Because they needed a payroll solution that could support their future business growth
- To improve their payroll data security, privacy and compliance
- To stay ahead of payroll legislation changes and compliance requirements

Results

The surveyed company achieved the following results with ADP :

The benefits they have seen since working with ADP:
- Saved time and money by streamlining payroll processes
- Were able to focus on their core business
- Gave employees the ability to request leave and access pay details directly
- Reduced duplication and manual processes
- Increased efficiency in processing payroll
- Gained more confidence that they are always compliant
- Gained more confidence that they will have access to the necessary expertise and support
The statements below apply to their organization:
- ADP saves us time by helping us manage our payroll more efficiently
- ADP gives us the confidence and reassurance that comes from working with a market leader
- ADP offers innovative tools to help us manage our payroll
Rates how strongly they agree with these statements:
- ADP works in partnership with us: Somewhat agree
- ADP’s experts give me confidence that I have the expertise I need on hand: Agree completely
- ADP has made my job easier: Agree completely
- We are happy with ADP’s customer support: Agree completely
- ADP is very customer focused: Agree completely
- ADP is the right partner to accompany us on our payroll journey: Agree completely
- ADP is a partner who can grow with our needs: Agree completely
- ADP has supported us in our compliance and legislation challenges: Agree completely

ADP Customer Research

ADP Brazil

Como você avaliaria cada um dos seguintes aspectos da oferta da ADP?

	Ruim	Regular	Bom	Ótimo	Excelente
Rapidez, precisão e acuracidade no processamento da folha de pagamento	0%	4%	29%	25%	42%
Disponibilidade da solução – não fica fora do ar	0%	7%	29%	29%	35%
Funcionalidade do produto e seus componentes	0%	15%	26%	44%	15%
Interface do usuário/experiência do usuário	0%	18%	32%	39%	11%
Integração com outros sistemas terceiros	12%	12%	40%	28%	8%
Conformidade e segurança de dados	0%	0%	18%	25%	57%
Avisos sobre mudanças no sistema e atualizações legais	0%	0%	4%	33%	63%
Implantação rápida e eficiente e suporte ao cliente	4%	25%	43%	18%	10%

TechValidate Research on ADP

These pages present data that TechValidate has sourced via direct research with verified customers and users of ADP. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

Supporting our clients

Large Enterprise Automotive & Transport Company

Introduction

Challenges

Use Case

Results

Company Profile

ADP South Africa

Please tell us why you gave ADP this rating:

Please describe how your organization uses ADP:

ADP Australia:
Kijam Supplies

Introduction

Challenges

Use Case

Results

Company Profile

About ADP

ADP Brazil

More to Explore

About ADP

Designing better ways to work through cutting-edge products, premium services and exceptional experiences that enable people to reach their full potential. HR, Talent, Time Management, Benefits and Payroll. Informed by data and designed for people.

TechValidate Research on ADP

These pages present data that TechValidate has sourced via direct research with verified customers and users of ADP. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

Supporting our clients

Large Enterprise Automotive & Transport Company

Introduction

Challenges

Use Case

Results

Company Profile

ADP South Africa

Please tell us why you gave ADP this rating:

Please describe how your organization uses ADP:

ADP Australia: Kijam Supplies

Introduction

Challenges

Use Case

Results

Company Profile

About ADP

ADP Brazil

More to Explore

About ADP

Designing better ways to work through cutting-edge products, premium services and exceptional experiences that enable people to reach their full potential. HR, Talent, Time Management, Benefits and Payroll. Informed by data and designed for people.

ADP Australia:
Kijam Supplies