Original Research on ADP

ADP Customer Fact

ADP Australia:

The Chubb Corporation Agree completely with the statement:

“ADP has supported us in our compliance and legislation challenges.”

ADP Customer Research

Wir möchten gerne wissen, wie Sie die ADP-Lösungen für Entgeltabrechnung und HR nutzen und welche Vorteile Sie seit der Zusammenarbeit mit ADP festgestellt haben

Wir sind bei der Bearbeitung unserer Entgeltabrechnung effizienter geworden	65%
Durch den Einsatz der ADP-Lösungen konnten wir Zeit und Geld sparen, indem wir unsere Prozesse rationalisiert haben	35%
Durch die ADP-Systeme stehen uns jetzt bessere Berichtsmöglichkeiten zur Verfügung, die es uns ermöglichen, fundiertere Entscheidungen zu treffen	28%
ADP hat uns bei Herausforderungen in den Bereichen Compliance und Gesetzgebung unterstützt	26%
Wir haben doppelte Arbeit und manuelle Prozesse reduziert	23%
Die Verwendung von ADP ermöglicht es uns, uns auf unsere Kerngeschäftsstrategie zu konzentrieren	16%
ADP ist ein globaler Partner, der mit unseren Anforderungen wachsen kann	14%
Die Verwendung von ADP bedeutet, dass wir Echtzeit-Analysen für die Zukunftsplanung unseres Unternehmens nutzen können	9%
Wir haben eine Verbesserung bei der Erfassung und Analyse von Mitarbeiterdaten festgestellt	9%
Wir haben eine Steigerung des Mitarbeiterengagements durch die Selbstbedienungs-Tools von ADP festgestellt	7%
Other	5%

ADP Case Study

ADP Australia: Coogee Chemicals

Introduction

This case study of Coogee Chemicals is based on a March 2023 survey of ADP customers by TechValidate, a 3rd-party research service.

“Working with ADP has allowed us to be confident that we are always compliant with up to date payroll and taxation legislation. It has also streamlined processing of employee leave and time and attendance processing.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ADP :

Rates each of the following aspects of the ADP offer:
- ADP’s reporting capabilities: Excellent
- ADP’s product functionality: Excellent
- Integration with other third-party systems: Excellent
- ADP’s ability to meet compliance regulations: Excellent
- Ease of using ADP solutions: Excellent
- Payroll accuracy: Excellent
- ADP’s data security, privacy and confidentiality: Excellent
Rates each of the following aspects of the ADP support:
- customer support team’s responsiveness: Excellent
- understanding of their business : Excellent
- proactively identifying issues before they happen: Excellent
- customer support teams’ knowledge of the legislative landscape: Excellent
- informing of upcoming legislation changes: Excellent

Use Case

The key features and functionalities of ADP that the surveyed company uses:

The business reasons that led their organisation to evaluate and ultimately select ADP:
- Outgrew their previous supplier
- Wanted to adopt a single-supplier strategy
- Felt ADP was the right fit for their business
- Wanted access to expertise when required
- Needed proactive support on legislation and compliance changes
The payroll reasons that led their organisation to evaluate and ultimately select ADP:
- To save time and improve efficiency in their payroll processing
- Because their system was outdated
- Because they needed a payroll solution that could support their future business growth
- To improve their payroll data security, privacy and compliance
- To stay ahead of payroll legislation changes and compliance requirements
- Because they did not have their own expertise in house to stay on top of changing legislation
- To ensure accurate payroll processing every time

Results

The surveyed company achieved the following results with ADP :

The benefits they have seen since working with ADP:
- Saved time and money by streamlining payroll processes
- Gave employees the ability to request leave and access pay details directly
- Reduced duplication and manual processes
- Increased efficiency in processing payroll
- Gained more confidence that they are always compliant
- Gained more confidence that they will have access to the necessary expertise and support
- Advanced reporting capabilities to allow them to make more informed decisions
- Better use analytics to forward plan for the future of their organization
- Improved how they collect and analyze employee data
- Increased employee engagement through ADP’s self-service tools
The statements below apply to their organization:
- ADP saves us time by helping us manage our payroll more efficiently
- ADP keeps us up to date and helps us navigate the legislative landscape
- ADP gives us the confidence and reassurance that comes from working with a market leader
- ADP offers innovative tools to help us manage our payroll
- Our ADP team understands our business and works in partnership with us
- ADP helps us quickly identify problems and resolves them in an efficient and timely manner
Rates how strongly they agree with these statements:
- ADP works in partnership with us: Agree completely
- ADP’s experts give me confidence that I have the expertise I need on hand: Agree completely
- ADP has made my job easier: Agree completely
- We are happy with ADP’s customer support: Agree completely
- ADP is very customer focused: Agree completely
- ADP is the right partner to accompany us on our payroll journey: Agree completely
- ADP is a partner who can grow with our needs: Agree completely
- ADP has supported us in our compliance and legislation challenges: Agree completely

ADP Customer Research

ADP Australia: Why our clients choose ADP

Please tell us the ‘payroll reasons’ that led your organisation to evaluate and ultimately select ADP as your partner of choice.

To save time and improve efficiency in our payroll processing	50%
To ensure accurate payroll processing every time	47%
Stay ahead of payroll legislation changes and compliance requirements	44%
To improve our payroll data security, privacy and compliance	41%
We needed a payroll solution that could support our future business growth	31%
We did not have our own expertise in house to stay on top of changing legislation	26%
Our system was outdated	11%

ADP Customer Fact

Since working with ADP, NTT has saved time and money by streamlining processes.

SecurAX Tech Solutions Case Study

ADP SecurTime – Medium Enterprise Pharmaceuticals Company

Introduction

This case study of a medium enterprise pharmaceuticals company is based on a January 2024 survey of SecurAX Tech Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Attendance integration to HRMS and Technical support.”

Challenges

Business reasons that led their organization to evaluate and ultimately select ADP SecurTime as their partner of choice:
- We were unhappy with our previous supplier
Please share the benefits you have seen since working with ADP SecurTime:
- Track employee attendance in real-time

Results

Please tell us which of the statements below apply to your organization:
- Tailored for my organization’s needs, SecurTime helps us track and manage our full-time, part-time, contracts
How would you rate each of the following aspects of the ADP SecurTime offer?
- ADP SecurTime reporting capabilities: Above Average
- ADP SecurTime product functionality: Above Average
- Integration with other third-party payroll and HR systems: Excellent
- ADP SecurTime ability to meet compliance regulations: Excellent
- Ease of use and access of ADP SecurTime: Above Average
- Accurate time data resulting in Payroll accuracy: Excellent
How would you rate each of the following aspects of the ADP SecurTime support?
- Responsiveness of ADP SecurTime customer support team: Above Average
- ADP SecurTime understands my business: Above Average
- Proactively identifies issues before they happen: Good
- Customer support teams’ knowledge and understanding of our business: Excellent
- Compliance with local regulations: Excellent

TechValidate Research on ADP

These pages present data that TechValidate has sourced via direct research with verified customers and users of ADP. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

ADP Australia:

ADP Australia: Coogee Chemicals

Introduction

Challenges

Use Case

Results

Company Profile

About ADP

ADP Australia: Why our clients choose ADP

ADP SecurTime – Medium Enterprise Pharmaceuticals Company

Introduction

Challenges

Results

Company Profile

About SecurAX Tech Solutions

More to Explore

About ADP

Designing better ways to work through cutting-edge products, premium services and exceptional experiences that enable people to reach their full potential. HR, Talent, Time Management, Benefits and Payroll. Informed by data and designed for people.