Original Research on SolarWinds

SolarWinds Customer Research

55% of Respondents Saved 6+ Hours/Week

How much time have the SolarWinds security products you use saved your team when reporting on compliance with security policies, including reports for specific regulations (HIPAA, PCI, etc.)?

1 – 5 hours per week: 45%

6 – 10 hours per week: 26%

11 – 20 hours per week: 13%

21 – 30 hours per week: 13%

31 – 40 hours per week: 0%

> 40 hours per week: 3%

SolarWinds Government Case Study

Michigan Higher Education Case Study

Introduction

This case study of a educational institution is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Network Performance Monitor allows the organization to look into the status of our equipment here on campus.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

IT challenges their agency faced prior to implementing SolarWinds products:
- Lack of visibility into the problems leading to network performance or capacity issues

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

Regular user in the following SolarWinds product areas:
- Network management
Uses SolarWinds products in the service / on the site
Agency use cases for leveraging SolarWinds products:
- Network performance monitoring
- Troubleshooting network problems or failures

Results

The surveyed organization achieved the following results with SolarWinds Government:

Results they were able to produce using SolarWinds products:
- Improve resolution rates for networking performance and capacity issues
Favorite SolarWinds products:
- Network Performance Monitor
- NetFlow Traffic Analyzer
- Network Topology Mapper
Purchased their SolarWinds products because of:
- Affordability
- Multi-vendor support
- Recommendation from a colleague

Case Study: Department of Defense

“In my opinion, these provide me the core information needed to recognize performance issues on my networks. NCM has helped tremendously in highlighting compliance issues and improving our configuration management posture. The ability to maintain and search logs with Kiwi Syslog Server has helped in numerous ways, such as helping identify root cause for failures. Once we purchase LEM, we expect to make improvements here as well as aiding our cyber security capability.”

Challenges

Faced the following IT challenges prior to implementing SolarWinds’ products:
- Lacked visibility into the problems leading to network performance issues
- Didn’t have the tools to troubleshoot network problems or outages
- Had inadequate automation of compliance reporting

Use Case

Regularly uses the following SolarWinds products:
- Network Management
- Systems Management
Uses SolarWinds’ products within department / location.
Leverages SolarWinds’ products in order to:
- To monitor network performance
- To troubleshoot network problems or outages
- To resolve configuration issues

Results

Realized the following benefits by using SolarWinds’ products:
- Improved resolution rates for networking issues
- Improved configuration management
- Improved log tracking and management
- Increased productivity of IT staff
- Improved NIST FISMA / DISA STIGS compliance
Rated their satisfaction with SolarWinds’ products as 10 (most satisfied) out of 10.
Agrees the following are their favorite SolarWinds’ products:
- Network Performance Monitor
- Network Configuration Manager
- NetFlow Traffic Analyzer
- User Device Tracker
- Log & Event Manager
- Kiwi Syslog Server
Purchased their SolarWinds’ products because of:
- Ease of use
- Cost effectiveness
- Best value

SolarWinds Customer Fact

Manor ISD is a regular user of SolarWinds Network Management, systems, applications, servers and storage monitoring, security and compliance, and web monitoring.

SolarWinds Customer Fact

A state & local government’s agency leverages SolarWinds products to monitor network performance, to troubleshoot network problems or outages, to resolve configuration issues, and to monitor system/server health.

SolarWinds Government Customer Research

What type of results were you able to produce using SolarWinds products?

Able to correlate network, server, and application issues to resolve performance problems	47%
Improved resolution rates for networking performance and capacity issues	53%
Improved configuration management	45%
Improved system and application monitoring and troubleshooting	51%
Provide better service levels to the agency	33%
Improved log tracking and management	31%
Increased productivity of IT staff	36%
Improved NIST FISMA / RMF / DISA STIGS compliance	33%
Other	5%

TechValidate Research on SolarWinds

These pages present data that TechValidate has sourced via direct research with verified customers and users of SolarWinds. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Featured Research Collections for SolarWinds

Selected Research Highlights

55% of Respondents Saved 6+ Hours/Week

Michigan Higher Education Case Study

Introduction

Challenges

Use Case

Results

Organization Profile

About SolarWinds Government

Case Study: Department of Defense

Challenges

Use Case

Results

About SolarWinds

More to Explore

About SolarWinds

SolarWinds delivers powerful, affordable, and easy-to-use IT solutions to government and education to monitor agencies to monitor and manage networks and systems, streamline support operations, and ensure security and compliance.