SolarWinds Research Charts

SolarWinds Customer Research

What IT challenges did your organization face prior to implementing SolarWinds products?

We lacked visibility into the problems leading to network performance or capacity issues	59%
We lacked visibility into system/server health	57%
We lacked visibility into application or database performance	49%
We didn’t have the tools to troubleshoot network problems or outages	43%
We had difficulty assessing and remediating our vulnerabilities	16%
We had difficulty determining whether a security incident occurred and what happened during the breach	11%
We had difficulty planning for network and datacenter modernizations	11%
We had difficulty providing end-user and systems support from a central location	11%
We had inadequate automation of compliance reporting	8%
We had difficulty monitoring our cloud or hybrid infrastructure	5%

SolarWinds Customer Research

With which category of SolarWinds products are you a regular user?

Network management	79%
Observability	60%
Security and compliance	28%
Database Management and Performance	23%
Remote Support and IT Help Desk	7%

SolarWinds Customer Research

Security Skill Level After Using SolarWinds

After utilizing SolarWinds security products, how do you assess your skill level in identifying risk, protecting data and assets, reporting on compliance, and responding to security incidents?

1 – no security knowledge: 1%

2: 3%

3 – medium knowledge: 45%

4: 44%

5 – security expert: 7%

SolarWinds Customer Research

46% of Respondents Implemented SolarWinds in 2 Weeks or Less

How long did it take you to implement your SolarWinds security products?

Less than one week	24%
1 – 2 weeks	22%
3 – 4 weeks	26%
5 – 8 weeks	12%
3 – 4 months	5%
More than 4 months	10%

SolarWinds Customer Research

49% of Respondents Experienced a Drop in MTTR by 11% or More

Since you started using SolarWinds products, have you had a reduction in mean time to resolution (MTTR) for security incidents?

Yes, by more than 40% annually: 9%

Yes, by 31 – 40% annually: 2%

Yes, by 21 – 30% annually: 18%

Yes, by 11 – 20% annually: 20%

Yes, by 1 – 10% annually: 30%

No reduction in MTTR: 20%

SolarWinds Customer Research

30% of Respondents Have Reduced Security Incidents by 11%+

Since you started using SolarWinds products, have you had a reduction in security incidents?

Yes, by more than 40% annually	5%
Yes, by 31 – 40% annually	7%
Yes, by 21 – 30% annually	9%
Yes, by 11 – 20% annually	9%
Yes, by 1 – 10% annually	28%
No reduction in incidents	42%

SolarWinds Customer Research

55% of Respondents Saved 6+ Hours/Week

How much time have the SolarWinds security products you use saved your team when reporting on compliance with security policies, including reports for specific regulations (HIPAA, PCI, etc.)?

1 – 5 hours per week: 45%

6 – 10 hours per week: 26%

11 – 20 hours per week: 13%

21 – 30 hours per week: 13%

31 – 40 hours per week: 0%

> 40 hours per week: 3%

SolarWinds Customer Research

65% of Respondents Saved 6+ Hours/Week

How much time have the SolarWinds security products you use saved your team when protecting data and assets and responding to security incidents?

1 – 5 hours per week: 35%

6 – 10 hours per week: 31%

11 – 20 hours per week: 18%

21 – 30 hours per week: 10%

31 – 40 hours per week: 0%

> 40 hours per week: 6%

SolarWinds Customer Research

Security Skill Level Prior to Using SolarWinds

Prior to using SolarWinds security products, what was your skill level in identifying risk, protecting data and assets, reporting on compliance, and responding to security incidents?

1– no security knowledge: 2%

2: 22%

3 - medium knowledge: 52%

4: 21%

5 – security expert: 3%

SolarWinds Government Customer Research

State, Local, and Education Customer Users

With which category of SolarWinds’ products are you a regular user?

Network Management	69%
Systems, Application, Server, and Storage Monitoring	49%
Remote Support and IT Help Desk	17%
Database Management and Performance	17%
Security and Compliance	9%

SolarWinds Government Customer Research

National Government Key Selection Factors

What were the key factors for selecting your SolarWinds products?

Ease of use	61%
Cost effectiveness	39%
Multi-vendor support	44%
Experience with other SolarWinds’ products	28%
Integration with other SolarWinds’ products	22%
Best value	22%
Scalability / ability to support our growth	39%
Colleague recommendation	11%
Other	11%

SolarWinds Government Customer Research

What type of results were you able to produce using SolarWinds products?

Able to correlate network, server, and application issues to resolve performance problems	47%
Improved resolution rates for networking performance and capacity issues	53%
Improved configuration management	45%
Improved system and application monitoring and troubleshooting	51%
Provide better service levels to the agency	33%
Improved log tracking and management	31%
Increased productivity of IT staff	36%
Improved NIST FISMA / RMF / DISA STIGS compliance	33%
Other	5%

SolarWinds Government Customer Research

What was the return on investment payback period for your SolarWinds’ products?

0-3 months: 28%

4-6 months: 35%

7-9 months: 2%

10-12 months: 11%

Greater than 12 months: 24%

SolarWinds Customer Research

What type of results were you able to produce using SolarWinds’ products?

Able to correlate network, server, and application issues to resolve performance problems	45%
Improved resolution rates for networking issues	39%
Improved configuration management	63%
Improved log tracking and management	32%
Provide better service levels to the agency	32%
Able to deploy network changes faster with less risk	32%
Improved security and reduced threat vulnerability	16%
Increased productivity of IT staff	58%
Improved NIST FISMA / DISA STIGS compliance	16%

SolarWinds Government Customer Research

What were the key factors for selecting SolarWinds’ over other monitoring products?

Ease of use	65%
Cost effectiveness	38%
Multi-vendor support	38%
Experience with other SolarWinds’ products	37%
Integration with other SolarWinds’ products	24%
Best value	24%
Scalability / ability to support our growth	30%
Colleague recommendation	19%
Other	9%

National Government Selection Factors

What were the key factors for selecting your SolarWinds’ products?

Ease of use	65%
Multi-vendor support	35%
Experience with other SolarWinds’ products	30%
Colleague recommendation	30%
Cost effectiveness	25%
Scalability / ability to support our growth	25%
Integration with other SolarWinds’ products	20%
Best value	10%

TechValidate Research on SolarWinds

16 Charts

Security Skill Level After Using SolarWinds

46% of Respondents Implemented SolarWinds in 2 Weeks or Less

49% of Respondents Experienced a Drop in MTTR by 11% or More

30% of Respondents Have Reduced Security Incidents by 11%+

55% of Respondents Saved 6+ Hours/Week

65% of Respondents Saved 6+ Hours/Week

Security Skill Level Prior to Using SolarWinds

State, Local, and Education Customer Users

National Government Key Selection Factors

National Government Selection Factors