Original Research on Emburse Chrome River

Chrome River by Emburse Customer Research

What were the business challenge(s) that led you to evaluate and ultimately select Chrome River?

Automate the expense management process	75%
Enforce expense policy compliance	69%
Increase visibility into company T&E spend	38%
Improve reconciliation process for corporate cards	44%
Extend ERP Capabilities	16%
End-user accessibility (mobile app, same experience and training on any device)	56%
Transparent pricing/costs	22%
Other	9%

Chrome River by Emburse Case Study

Husch Blackwell increases productivity and efficiency with Chrome River

Introduction

This case study of Husch Blackwell is based on a September 2020 survey of Chrome River by Emburse customers by TechValidate, a 3rd-party research service.

“Chrome River has had a great impact on the AP team at our firm. It has decreased the amount of data entry handled by the AP team. We no longer have to make sure we are retrieving the correct approvals with the approval routing setup in Chrome River. We have the capability to run just about any report we need to calculate our spend. "
- Kenya Loving-McNamee, Accounting Manager, Husch Blackwell

Challenges

Prior to using Chrome River, Husch Blackwell struggled with a manual and tedious expense management process.

They evaluated and selected Chrome River in order to do the following:

Automate the expense management process
Enforce expense policy compliance
Increase visibility into company T&E spend
Improve reconciliation process for corporate cards
Extend ERP Capabilities
Have transparent pricing/costs

Use Case

When evaluating Chrome River, Husch Blackwell found these Chrome River features to be extremely valuable:

Approval workflow configurability
Built-in business rules engine
OCR: Extremely valuable
Credit card reconciliation
Ease of Use
Support & Training
System Reliability

When compared to the competition, Husch Blackwell rated Chrome River best-in-class in the following areas:

Approval workflow configurability
Built-in business rules engine
Credit card reconciliation
ERP integration
Ease of use
System reliability

Husch Blackwell selected Chrome River as the best choice to:

Enable remote work
Reimburse non-traveling employees for expenses
Reimburse traveling employees for expenses
Reimburse non-employee expenses (interview candidates, consultants, other) for expenses
For analytics for spend analytics

Results

Husch Blackwell very strongly agreed or strongly agreed with the following statements:

Chrome River’s service level and accessibility was an important factor in the decision-making process
Chrome River’s configurability and integrations have given us greater visibility into our business processes
Chrome River helps by extending our accounting software and ERP capabilities to regulate expense policies
Chrome River helps us to prevent fraud
Chrome River gives us the visibility into our business to better manage our cash flow
Chrome River has improved our ability to reimburse faster
Using Chrome River has helped us to increase employee satisfaction

Husch Blackwell is extremely satisfied with the following Chrome River capabilities:

Reduce errors caused by manual data entry
Provide better oversight into costs and expenses
Ensure policy compliance
Reimburse expenses faster
Make corporate card reconciliation easier
Increase employee satisfaction

According to Husch Blackwell, using Chrome River has helped them:

Save finance teams time so they can focus on more meaningful and strategic work
Increase productivity by automating mundane, manual tasks
Reduce stress associated with expense and/or invoice management
Enable remote work with cloud-based, paperless solutions
Mitigate risk from fraud

Since using Chrome River, Husch Blackwell estimates their finance team has saved 5-10 hours per month and they saw a return on their investment within 3-6 months.

Chrome River by Emburse Customer Statistic

85% of Chrome River customers estimate their finance team has saved over 5 hours per month by using Chrome River.

85%

Chrome River by Emburse Customer Research

Increased Efficiency & Productivity When Switching From Concur to Chrome River

Organizations that switched from Concur to Chrome River said Chrome River helped them achieve the following:

Saved finance teams time so they can focus on more meaningful and strategic work	79%
Increased productivity by automating mundane, manual tasks	84%
Improved employee satisfaction and work-life balance	47%
Reduced stress associated with expense and/or invoice management	58%
Enabled remote work with cloud-based, paperless solutions	63%
Mitigated risk from fraud	32%
Other	5%

Chrome River by Emburse Customer Statistic

Chrome River helps non-traveling employees

86% of customers surveyed said they use Chrome River to reimburse non-traveling employees for expenses.

86%

Chrome River by Emburse Case Study

Global 500 Insurance Company increases employee satisfaction with Chrome River

Introduction

This case study of a Global 500 insurance company is based on a September 2020 survey of Chrome River by Emburse customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Chrome River is a great tool to use and has helped us in many ways. " – Procurement Vice President

Challenges

Prior to selecting Chrome River, this Global 500 Insurance Company said they struggled to:

Automate the expense management process
Enforce expense policy compliance
Increase visibility into company T&E spend
Improve reconciliation process for corporate cards
Have end-user accessibility

Before selecting Chrome River, they evaluated Concur and used Ariba.

Use Case

For this Global 500 Insurance Company, Chrome River helps them to:

Enable remote work
Reimburse non-traveling employees for expenses
Reimburse traveling employees for expenses
Leverage analytics

Compared to the competition, this customer said Chrome River was significantly better or best in class in the following areas:

Approval workflow configurability
Built-in business rules engine
Credit card reconciliation
Ease of use
Mobile capabilities
Best-in-class support & training
OCR
System reliability

This Global Fortune 500 Company said they said they strongly agree with the following statements:

Chrome River’s service level and accessibility was an important factor in the decision-making process.
Chrome River’s configurability and integrations have given us greater visibility into our business processes.
Using Chrome River has helped us to increase employee satisfaction.

They found the following capabilities very valuable to their business:

Built-in business rules engine
Credit card reconciliation
Ease of Use
Mobile Capabilities
Support & Training
System Reliability

Results

The surveyed company said they were satisfied with following results using Chrome River by Emburse:

Reduce errors caused by manual data entry
Provide better oversight into costs and expenses
Ensure policy compliance
Reimburse expenses faster
Make corporate card reconciliation easier
Increase employee satisfaction

This customer said that using Chrome River has:

Saved finance teams time so they can focus on more meaningful and strategic work
Enabled remote work with cloud-based, paperless solutions

This customer estimates their finance team saves between 10-20 hours a week by using Chrome River.

TechValidate Research on Emburse Chrome River

These pages present data that TechValidate has sourced via direct research with verified customers and users of Emburse Chrome River. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

Husch Blackwell increases productivity and efficiency with Chrome River

Introduction

Challenges

Use Case

Results

Company Profile

About Chrome River by Emburse

Increased Efficiency & Productivity When Switching From Concur to Chrome River

Chrome River helps non-traveling employees

Global 500 Insurance Company increases employee satisfaction with Chrome River

Introduction

Challenges

Use Case

Results

Company Profile

About Chrome River by Emburse

More to Explore

About Emburse Chrome River

Chrome River is part of Emburse, a global leader in expense management and AP automation solutions. Emburse is trusted by more than 14,000 customers in over 120 countries.