Emburse Chrome River Global 500 Insurance Company increases employee satisfaction with Chrome River

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Chrome River by Emburse Case Study

Global 500 Insurance Company increases employee satisfaction with Chrome River

Introduction

This case study of a Global 500 insurance company is based on a September 2020 survey of Chrome River by Emburse customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Chrome River is a great tool to use and has helped us in many ways. " – Procurement Vice President

Challenges

Prior to selecting Chrome River, this Global 500 Insurance Company said they struggled to:

Automate the expense management process
Enforce expense policy compliance
Increase visibility into company T&E spend
Improve reconciliation process for corporate cards
Have end-user accessibility

Before selecting Chrome River, they evaluated Concur and used Ariba.

Use Case

For this Global 500 Insurance Company, Chrome River helps them to:

Enable remote work
Reimburse non-traveling employees for expenses
Reimburse traveling employees for expenses
Leverage analytics

Compared to the competition, this customer said Chrome River was significantly better or best in class in the following areas:

Approval workflow configurability
Built-in business rules engine
Credit card reconciliation
Ease of use
Mobile capabilities
Best-in-class support & training
OCR
System reliability

This Global Fortune 500 Company said they said they strongly agree with the following statements:

Chrome River’s service level and accessibility was an important factor in the decision-making process.
Chrome River’s configurability and integrations have given us greater visibility into our business processes.
Using Chrome River has helped us to increase employee satisfaction.

They found the following capabilities very valuable to their business:

Built-in business rules engine
Credit card reconciliation
Ease of Use
Mobile Capabilities
Support & Training
System Reliability

Results

The surveyed company said they were satisfied with following results using Chrome River by Emburse:

Reduce errors caused by manual data entry
Provide better oversight into costs and expenses
Ensure policy compliance
Reimburse expenses faster
Make corporate card reconciliation easier
Increase employee satisfaction

This customer said that using Chrome River has:

Saved finance teams time so they can focus on more meaningful and strategic work
Enabled remote work with cloud-based, paperless solutions

This customer estimates their finance team saves between 10-20 hours a week by using Chrome River.

TechValidate Research on Emburse Chrome River

Global 500 Insurance Company increases employee satisfaction with Chrome River

Introduction

Challenges

Use Case

Results

Company Profile

About Chrome River by Emburse

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