TechValidate Research on Tango Card

These pages present data that TechValidate has sourced via direct research with verified customers and users of Tango Card. TechValidate stands behind the authenticity of all published data. Learn more »



737 Customers Surveyed

6,409 Data Points Collected

146 Published TechFacts

65 Published Charts

117 Published Case Studies



Selected Research Highlights


Tango Card Customer Testimonial

Tango Card gives us the ability to send multiple types of gift cards to our customers and our employees. We wanted a way to send a quick “Thank You” to customers and employees. With Tango Card, we can say thank you more quickly and know that our employees and customers appreciate the ability we give them to either donate the gift card value or use it on something they will love.

Kaitlyn Houseman, Marketing Professional, Groupone Health Source

Tango Card Customer Research

While working with Tango Card, did you see an INCREASE in the following:

Yes No

Engagement
Loyalty
Improved customer service/program support
Happier reward recipients
Rewards delivered faster / more timely

Tango Card Customer Research

How do you work with Tango Card?

Order through Rewards Genius Web Portal
58%
Bulk order through Blast Rewards
36%
Integrated with RaaS API
24%
Tango Card is integrated into a platform that I use
12%

Tango Card Case Study

Rust Oleum

Introduction

This case study of Rust-Oleum is based on an October 2021 survey of Tango Card customers by TechValidate, a 3rd-party research service.

“Rust-Oleum recipients earn rewards by submitting a quality improvement idea to improve processes, mainly in the manufacturing and distribution center areas within our organization. Once the recipient successfully completes a quality improvement and it has been approved and accepted, they earn a reward in the form of a Tango digital gift card.”

Challenges

While working with Tango Card, they saw a DECREASE in the following areas:

  • Time spent managing and fulfilling rewards
  • Cost of managing and fulfilling rewards

Use Case

Partners with Tango Card to send rewards to impact:

  • Employee engagement
  • Quarterly reward incentives for improving processes

Orders their rewards through Tango Card’s Reward Genius dashboard.

Results

While working with Tango Card, they saw an INCREASE in the following areas:

  • Improved customer service
  • Happier reward recipients
  • Reward delivery times

Tango Card Customer Testimonial

The Tango Card fee structure and fulfillment make them a key partner in our program.

Marketing Professional, Large Enterprise Professional Services Company

Tango Card Case Study

NADAmobile

Introduction

This case study of NADAmobile is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

“Digital gift cards allow us to reward our customers in a way that is meaningful for them — by allowing them to purchase things at stores they already go to.”

“We’ve reduced our customer support inquiries related to digital gift cards by 80% and improved our turnaround time for issuing gift cards to mere seconds using the RaaS API.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards the following way prior to using Tango Card:
    • Purchased digital rewards and fulfilled themselves
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Spent a lot of time purchasing and fulfilling incentives
    • Took too long for rewards to be delivered
    • Lacked customer support for reward recipients

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their customers/users
  • Works with Tango Card in the following way:
    • Integrating with RaaS API
  • Uses the following rewards in their program:
    • Gift cards
    • Cash cards – e.g PayPal, Visa, bitcoin

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Consumer/customer engagement
    • Payment disbursement
  • Benefited in the following ways as a result of working with Tango Card:
    • Reduced the time to manage/fulfill rewards
    • Reduced the cost to manage/fulfill rewards
    • Improved Customer Service
    • Increased reward recipient happiness
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 81-100%
    • Reduced the cost of: 61-80%
    • Increased their desired results related to: 61-80%


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About Tango Card

Tango Card is the go-to partner for enterprise digital reward solutions. Tango Card combines easy to use technology, a unique e-gift card and donation catalog, and expert support to deliver reward solutions with impact. Rewards sent by Tango Card are used every day by businesses of all sizes to drive positive results in employee rewards programs, wellness programs, customer acquisition & loyalty programs, research incentives, and modern payment disbursements.

Tango Card Website   Tango Card Website