TechValidate Research on Tango Card

101 Case Studies – Page 1 of 4


Tango Card Case Study

Medium Enterprise Computer Software Company Sees Higher Online Engagement with Digital Gift Cards

Introduction

This case study of a medium enterprise computer software company is based on an October 2020 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Please describe your incentive program and why digital gift cards are valuable.

“Being able to offer a robust catalog of gift cards to multiple variants of business types and consumers is extremely valuable to our clients.

How do people earn rewards?

Traditionally, people earn rewards when they refer a friend to to a business."

Why is working with Tango Card valuable to your company?

“Allows us to offer robust rewards catalog without needing a relationship with partners directly.”

How has your program changed since COVID? Are digital gift cards more valuable to your program?

“Higher engagement with online retail”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Sends send rewards, incentives, and/or payments for the following business outcomes:
    • Consumer and customer engagement
    • Customer loyalty
    • Referrals
    • Acquisition, offer, or rebate
    • Channel management or engagement

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • The following people receive rewards, incentives, or payments in their program:
  • Consumers
  • Participants
  • Use the following to interact with Tango Card:
    • Rewards Genius dashboard
    • RaaS API integration
    • Native integration in SaaS platform
  • Use the following in their program:
    • Reward Link (US)
    • Reward Link (international)
    • Gift cards (US)
    • Gift cards (international)
    • Nonprofit donations
    • Prepaid Visa or Mastercard
  • Results

    The surveyed company achieved the following results with Tango Card:

    • Improved the following with Tango Card:
      • A reduction in time spent managing and fulfilling rewards
      • A reduction in cost of managing and fulfilling rewards
      • An increase in engagement
      • An increase in loyalty
      • Customer service
      • Rewards delivered faster or more timely
    • Said the following increased with Tango Card:
      • Engagement
      • Loyalty
      • Improved Customer Service / Program Support
      • Happier Reward Recipients
      • Rewards Delivered Faster / More Timely
    • Saw the following decreased with Tango Card
      • Time spent managing and fulfilling rewards
      • Cost of managing and fulfilling rewards

    Tango Card Case Study

    Small Business Service Provider Company Improves Perceived Value of Rewards with Digital Gift Cards

    Introduction

    This case study of a small business service provider company is based on an October 2020 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    Please describe your engagement program.

    “Employees in our program typically earn credits/points that can be redeemed for a variety of rewards. The freedom of choice provided by digital gift cards is essential and has a much higher perceived value than the physical goods and merchandise we offer our program members.”

    Why is working with Tango Card valuable to your company?

    “The breadth of the catalog and global coverage coupled with excellent customer service provides a trusted one-stop-shop for us.”

    Challenges

    Sends send rewards, incentives, and/or payments for the following business outcomes:

    • Employee engagement
    • Wellness engagement
    • Customer loyalty
    • Channel management or engagement

    Use Case

    The following people receive rewards, incentives, or payments in their program:

    • Employees
    • Partners
    • Participants

    Use the following to interact with Tango Card:

    • Rewards Genius dashboard
    • Bulk ordering through Blast Rewards
    • Ordering a file of reward codes

    Use the following in their program:

    • Gift cards (US)
    • Gift cards (international)
    • Prepaid Visa or Mastercard

    Results

    The surveyed company achieved the following results with Tango Card:

    • Improved the following with Tango Card:
      • Customer service
      • Better program support
    • Said the following increased with Tango Card:
      • Improved Customer Service / Program Support
      • Happier Reward Recipients

    Tango Card Case Study

    Ignite Spot Accounting Provides Fast and Flexible Employee Rewards

    Introduction

    This case study of Ignite Spot Accounting is based on an October 2020 survey of Tango Card customers by TechValidate, a 3rd-party research service.

    Please describe your engagement program.

    “We reward our employees for completing certifications, specialized training, customer satisfaction scores, Rewards for development goals toward corporate objectives.”

    Why is working with Tango Card valuable to your company?

    “Making it faster to reward our staff as well as giving them so much more flexibility to choose what cards they want has been a great resource for us. We have loved this value.”

    How has your program changed since COVID?

    “Made it easier to share gift cards with our staff, and made it easier for us to get them to our staff faster. Digital is so much more flexible than physical options.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Sends send rewards, incentives, and/or payments for the following business outcomes:
      • Employee engagement
      • Wellness engagement
      • Consumer and customer engagement

    Use Case

    The following people receive rewards, incentives, or payments in their program:

    • Employees
    • Customers

    Use the following to interact with Tango Card:

    • Rewards Genius dashboard

    Use the following in their program:

    • Reward Link (US)

    Results

    The surveyed company achieved the following results with Tango Card:

    • Benefits realized with Tango Card:
      • A reduction in time spent managing and fulfilling rewards
      • A reduction in the cost of managing and fulfilling rewards
      • An increase in engagement
      • An increase
      • Better customer service
      • Rewards delivered faster or more timely
      • Better program support
    • Said the following increased with Tango Card:
      • Engagement
      • Loyalty
      • Improved Customer Service / Program Support
      • Happier Reward Recipients
      • Rewards Delivered Faster / More Timely
    • Saw time spent managing and fulfilling rewards decrease with Tango Card:

    Tango Card Case Study

    Large Enterprise Computer Services Company Rewards Remote Workers During COVID

    Introduction

    This case study of a large enterprise computer services company is based on an October 2020 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “Remote workforce – with varying needs. Helps ensure the employee is able to uniquely pick gifts applicable to their lifestyles.”

    “Applies well to our diverse and remote workforce.”

    Can you describe how your program has changed since COVID?

    “I think having the digital gift cards made it easy once COVID hit.”

    Challenges

    Sends send rewards, incentives, and/or payments for the following business outcomes:

    • Employee engagement

    Use Case

    The following people receive rewards, incentives, or payments in their program:

    • Employees
  • Use the following to interact with Tango Card:
    • Rewards Genius dashboard
    • Bulk ordering through Blast Rewards
  • Use the following in their program:
    • Reward Link (US)
    • Gift cards (US)
  • Results

    The surveyed company achieved the following results with Tango Card:

    • Rewards delivered faster or more timely
    • Happier Reward Recipients
    • Rewards Delivered Faster / More Timely
    • Saw the cost of managing and fulfilling rewards decrease with Tango Card

    Tango Card Case Study

    InstaGC.com

    Introduction

    This case study of instaGC.com is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

    “It’s quick and easy to reward customers with.”

    “Working with Tango saves us a lot of time so we can spend it on other things.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Fulfilled rewards in the following ways prior to using Tango Card:
      • Processed check/deposits/disbursements themselves
      • Purchased digital rewards and fulfilled themselves
    • Faced the following reward fulfillment challenges before working with Tango Card:
      • Spent a lot of time purchasing and fulfilling incentives
      • Had a reward selection that was limited

    Use Case

    The key features and functionalities of Tango Card that the surveyed company uses:

    • Sends rewards to the following people:
      • Their customers/users
    • Works with Tango Card in the following ways:
      • Integrating with RaaS API
    • Uses the following rewards in their program:
      • Gift cards
      • Cash cards – e.g paypal, visa, bitcoin

    Results

    The surveyed company achieved the following results with Tango Card:

    • Sends rewards to improve the following areas:
      • Customer loyalty
      • Referrals
      • Acquisitions/offers/rebates
      • Payment disbursement
    • Benefited in the following ways as a result of working with Tango Card:
      • Reduced the time to manage/fulfill rewards
      • Reduced the cost to manage/fulfill rewards
      • Increased more of their desired business (increase in engagement, loyalty, etc.)
      • Improved Customer Service
      • Delivered rewards faster and on-time more
    • Improved their rewards program in the following ways since implementing Tango Card:
      • reduced the amount of time: 81-100%
      • reduced the cost of: 81-100%
      • increased their desired results related to: 81-100%

    Tango Card Case Study

    Small Business Computer Software Company

    Introduction

    This case study of a small business computer software company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “E-gift cards allow us to programmatically purchase rewards based on a client’s action.”

    “Tango Card makes it so we don’t have to manually issue compensation for our participants and allows the system to do it for us.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Fulfilled rewards in the following way prior to using Tango Card:
      • Purchased digital rewards and fulfilled themselves
    • Faced the following reward fulfillment challenges before working with Tango Card:
      • Spent a lot of time purchasing and fulfilling incentives
      • Struggled with tracking/handling lost rewards

    Use Case

    The key features and functionalities of Tango Card that the surveyed company uses:

    • Sends rewards to the following people:
      • Research participants
    • Works with Tango Card in the following way:
      • Integrating with RaaS API
    • Uses the following reward in their program:
      • Gift cards

    Results

    The surveyed company achieved the following results with Tango Card:

    • Sends rewards to improve the following area:
      • Payment disbursement
    • Benefited in the following way as a result of working with Tango Card:
      • Reduced the time to manage/fulfill rewards
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 81-100%
      • Reduced the cost of: 0-20%
      • Increased their desired results related to: 0-20%

    Tango Card Case Study

    Small Business Computer Services Company

    Introduction

    This case study of a small business computer services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “Digital gift cards allow our company to instantly provide incentive to customers for their engagement. The flexible Tango Card ensures customers can find an incentive that is right for them — no matter where they are geographically located. It truly allows everyone to be happy with their reward. "

    “Tango Card provides superior customer support not only to the client, but also to the customers receiving Tango Cards. They have always been there to answer questions, solve problems, and proactively provide solutions. "

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Fulfilled rewards in the following ways prior to using Tango Card:
      • Purchased digital rewards and fulfilled themselves
    • Faced the following reward fulfillment challenges before working with Tango Card:
      • Spent a lot of time purchasing and fulfilling incentives
      • Dealt with high fees/costs associated with fulfilling rewards
      • Struggled with tracking/handling lost rewards
      • Lacked customer support for reward recipients
      • Had a reward selection that was limited

    Use Case

    The key features and functionalities of Tango Card that the surveyed company uses:

    • Sends rewards to the following people:
      • Their customers/users
    • Works with Tango Card in the following ways:
      • Integrating with RaaS API
    • Uses the following rewards in their program:
      • Gift cards

    Results

    The surveyed company achieved the following results with Tango Card:

    • Sends rewards to improve the following areas:
      • Consumer/customer engagement
    • Benefited in the following ways as a result of working with Tango Card:
      • Reduced the time to manage/fulfill rewards
      • Reduced the cost to manage/fulfill rewards
      • Increased more of their desired business (increase in engagement, loyalty, etc.)
      • Improved Customer Service
      • Increased reward recipient happiness
      • Delivered rewards faster and on-time more
    • Improved their rewards program in the following ways since implementing Tango Card:
      • reduced the amount of time: 21-40%
      • reduced the cost of: 21-40%
      • increased their desired results related to: 21-40%

    Tango Card Case Study

    Educational Institution

    Introduction

    This case study of an educational institution is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

    Challenges

    The business challenges that led the profiled organization to evaluate and ultimately select Tango Card:

    • Faced the following reward fulfillment challenges before working with Tango Card:
      • Had a reward selection that was limited
      • Had a reward selection that did not fit their program

    Use Case

    The key features and functionalities of Tango Card that the surveyed organization uses:

    • Sends rewards to the following people:
      • Their customers/users
    • Works with Tango Card in the following ways:
      • Ordering through Rewards Genius Web Portal
      • Integrating into a platform they use
    • Uses the following rewards in their program:
      • Gift cards
      • Nonprofit donations
      • Cash cards – e.g paypal, visa, bitcoin

    Results

    The surveyed organization achieved the following results with Tango Card:

    • Sends rewards to improve the following areas:
      • Consumer/customer engagement
      • Customer loyalty
      • Referrals
    • Benefited in the following ways as a result of working with Tango Card:
      • Reduced the time to manage/fulfill rewards
      • Increased more of their desired business (increase in engagement, loyalty, etc.)
      • Increased reward recipient happiness
      • Delivered rewards faster and on-time more
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 61-80%
      • Reduced the cost of: 0-20%
      • Increased their desired results related to: 41-60%

    Tango Card Case Study

    Large Enterprise Computer Software Company

    Introduction

    This case study of a large enterprise computer software company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “Tango cards give our team members the ability to choose an award that works well for each individual. Additionally, it’s easy to send to our international folks as well.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Fulfilled rewards in the following way prior to using Tango Card:
      • We gave Amazon and Fandango gift cards
    • Faced the following reward fulfillment challenges before working with Tango Card:
      • Had a reward selection that was limited

    Use Case

    The key features and functionalities of Tango Card that the surveyed company uses:

    • Sends rewards to the following people:
      • Their employees
    • Works with Tango Card in the following way:
      • Bulk ordering through Blast Rewards
    • Uses the following reward in their program:
      • Gift cards

    Results

    The surveyed company achieved the following results with Tango Card:

    • Sends rewards to improve the following areas:
      • Employee Morale/Recognition
    • Benefited in the following ways as a result of working with Tango Card:
      • Reduced the time to manage/fulfill rewards
      • Improved Customer Service
      • Increased reward recipient happiness
      • Less manual work on our end to send out the rewards
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 41-60%
      • Reduced the cost of: 0-20%
      • Increased their desired results related to: 61-80%

    Tango Card Case Study

    Heartland Dental

    Introduction

    This case study of Heartland Dental is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

    “Easy to deliver, track, and redeem”

    “The partnership has improved our incentive tracking and gained us easy visibility into what we are spending on rewards”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Fulfilled rewards in the following way prior to using Tango Card:
      • Purchased physical rewards and fulfilled themselves
    • Faced the following reward fulfillment challenges before working with Tango Card:
      • Spent a lot of time purchasing and fulfilling incentives
      • Dealt with high fees/costs associated with fulfilling rewards
      • Struggled with tracking/handling lost rewards
      • Lacked customer support for reward recipients
      • Lacked program support from their reward provider

    Use Case

    The key features and functionalities of Tango Card that the surveyed company uses:

    • Sends rewards to the following people:
      • Their employees
    • Works with Tango Card in the following way:
      • Ordering through Rewards Genius Web Portal
    • Uses the following rewards in their program:
      • Gift cards

    Results

    The surveyed company achieved the following results with Tango Card:

    • Sends rewards to improve the following area:
      • Employee engagement
    • Benefited in the following ways as a result of working with Tango Card:
      • Reduced the time to manage/fulfill rewards
      • Reduced the cost to manage/fulfill rewards
      • Improved Customer Service
      • Delivered rewards faster and on-time more
      • Received better program support
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 41-60%
      • Reduced the cost of: 21-40%
      • Increased their desired results related to: 41-60%

    Tango Card Case Study

    Small Business Computer Software Company

    Introduction

    This case study of a small business computer software company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “We are a rewards program for business travelers. The rewards serve as an incentive for them to change their behavior. "

    “Tango Card powers the gift card portion of our platform. "

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Fulfilled rewards the following way prior to using Tango Card:
      • Used another fulfillment partner to fulfill rewards
    • Faced the following reward fulfillment challenges before working with Tango Card:
      • Spent a lot of time purchasing and fulfilling incentives
      • Dealt with high fees/costs associated with fulfilling rewards
      • Struggled with tracking/handling lost rewards
      • Took too long for rewards to be delivered
      • Lacked customer support for reward recipients

    Use Case

    The key features and functionalities of Tango Card that the surveyed company uses:

    • Sends rewards to the following people:
      • Their customers/users
    • Works with Tango Card in the following way:
      • Integrating with RaaS API
    • Uses the following rewards in their program:
      • Gift cards
      • Nonprofit donations
      • Cash cards – e.g PayPal, Visa, bitcoin

    Results

    The surveyed company achieved the following results with Tango Card:

    • Sends rewards to improve the following areas:
      • Consumer/customer engagement
    • Benefited in the following ways as a result of working with Tango Card:
      • Reduced the time to manage/fulfill rewards
      • Reduced the cost to manage/fulfill rewards
      • Improved Customer Service
      • Delivered rewards faster and on-time more
      • Received better program support
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 41-60%
      • Reduced the cost of: 0-20%
      • Increased their desired results related to: 61-80%

    Tango Card Case Study

    Moneydart Global Services

    Introduction

    This case study of Moneydart Global Services is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

    “Don’t have to waste time running to bank to buy physical cards. No money being sent postage nor employee time addressing envelopes. There are no fees, no expirations and can keep better track of cards being sent.”

    “Tango Card gives the customers the ability to choose how they spend their gift cards. They are not limited to where they purchase their items like other digital cards they receive from our competitors. Also, I am given the flexibility to buy as little or as much as I need unlike the other digital gift cards available where I had a higher maximum to purchase.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Faced the following reward fulfillment challenges before working with Tango Card:
      • Dealt with high fees/costs associated with fulfilling rewards
      • Had a reward selection that was limited

    Use Case

    The key features and functionalities of Tango Card that the surveyed company uses:

    • Sends rewards to the following people:
      • Their employees
      • Their customers/users
    • Works with Tango Card in the following way:
      • Bulk ordering through Blast Rewards
    • Uses the following reward in their program:
      • Gift cards

    Results

    The surveyed company achieved the following results with Tango Card:

    • Sends rewards to improve the following areas:
      • Consumer/customer engagement
      • Customer loyalty
      • Referrals
      • Acquisitions/offers/rebates
    • Benefited in the following ways as a result of working with Tango Card:
      • Increased more of their desired business (increase in engagement, loyalty, etc.)
      • Increased reward recipient happiness
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 61-80%
      • Reduced the cost of: 61-80%
      • Increased their desired results related to: 61-80%

    Tango Card Case Study

    Medium Enterprise Retail Company

    Introduction

    This case study of a medium enterprise retail company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “E-gift cards are easier to re-issue than physical cards.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Fulfilled rewards in the following way prior to using Tango Card:
      • Purchased physical rewards and fulfilled themselves
    • Faced the following reward fulfillment challenges before working with Tango Card:
      • Spent a lot of time purchasing and fulfilling incentives
      • Dealt with high fees/costs associated with fulfilling rewards
      • Struggled with tracking/handling lost rewards
      • Took too long for rewards to be delivered

    Use Case

    The key features and functionalities of Tango Card that the surveyed company uses:

    • Sends rewards to the following people:
      • Their customers/users
    • Works with Tango Card in the following way:
      • Bulk ordering through Blast Rewards
    • Uses the following reward in their program:
      • Gift cards

    Results

    The surveyed company achieved the following results with Tango Card:

    • Sends rewards to improve the following areas:
      • Consumer/customer engagement
      • Customer loyalty
    • Benefited in the following ways as a result of working with Tango Card:
      • Reduced the time to manage/fulfill rewards
      • Reduced the cost to manage/fulfill rewards
      • Delivered rewards faster and on-time more
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 41-60%
      • Reduced the cost of: 0-20%
      • Increased their desired results related to: 0-20%

    Tango Card Case Study

    Educational Institution

    Introduction

    This case study of an educational institution is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

    Challenges

    The business challenges that led the profiled organization to evaluate and ultimately select Tango Card:

    • Fulfilled rewards in the following way prior to using Tango Card:
      • Processed check/deposits/disbursements themselves

    Use Case

    The key features and functionalities of Tango Card that the surveyed organization uses:

    • Sends rewards to the following people:
      • Research participants
    • Works with Tango Card in the following way:
      • Bulk ordering through Blast Rewards
    • Uses the following reward in their program:
      • Gift cards

    Results

    The surveyed organization achieved the following results with Tango Card:

    • Sends rewards to improve the following area:
      • Payment disbursement
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 0-20%
      • Reduced the cost of: 0-20%
      • Increased their desired results related to: 0-20%

    Tango Card Case Study

    Small Business Pharmaceuticals Company

    Introduction

    This case study of a small business pharmaceuticals company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “[Tang card is] cost effective and easy to deliver.”

    “[Tango card provides] good support.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Fulfilled rewards in the following ways prior to using Tango Card:
      • Processed check/deposits/disbursements themselves
    • Faced the following reward fulfillment challenges before working with Tango Card:
      • Spent a lot of time purchasing and fulfilling incentives
      • Had a reward selection that was limited

    Use Case

    The key features and functionalities of Tango Card that the surveyed company uses:

    • Sends rewards to the following people:
      • Research participants
    • Works with Tango Card in the following way:
      • Integrating into a platform they use
    • Uses the following rewards in their program:
      • Gift cards
      • Cash cards – e.g PayPal, Visa, bitcoin

    Results

    The surveyed company achieved the following results with Tango Card:

    • Sends rewards to improve the following areas:
      • Consumer/customer engagement
      • Payment disbursement
    • Benefited in the following ways as a result of working with Tango Card:
      • Reduced the time to manage/fulfill rewards
      • Reduced the cost to manage/fulfill rewards
      • Delivered rewards faster and on-time more
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 81-100%
      • Reduced the cost of: 81-100%
      • Increased their desired results related to: 61-80%

    Tango Card Case Study

    Chevron Phillips Chemical

    Introduction

    This case study of Chevron Phillips Chemical Company LLC is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

    “Gift cards offer an IMMEDIATE reward for participating in our wellness program. The entire company of over 10,000 employees gets to benefit from it. On top of that, the headache of fulfilling all those cards is reduced to nothing thanks to the RAAS API.”

    “Tango Card offers great support that is ready to help with any issue. This is so relieving as the older generation is having a hard time wrapping their head around the idea of a digital gift card. Anytime there is an issue, support resolves it and leaves us happy with the interaction.”

    Challenges

    • Fulfilled a reward in the following way prior to using Tango Card:
      • Purchased physical rewards and fulfilled themselves
    • Faced the following reward fulfillment challenges before working with Tango Card:
      • Spent a lot of time purchasing and fulfilling incentives
      • Dealt with high fees/costs associated with fulfilling rewards
      • Struggled with tracking/handling lost rewards
      • Took too long for rewards to be delivered
      • Had a reward selection that was limited

    Use Case

    • Sends rewards to the following people:
      • Their employees
    • Works with Tango Card in the following way:
      • Integrating with RaaS API
    • Uses the following rewards in their program:
      • Gift cards

    Results

    • Sends rewards to improve the following areas:
      • Employee engagement
      • Wellness engagement
      • Participates in other programs
    • Benefited in the following ways as a result of working with Tango Card:
      • Reduced the time to manage/fulfill rewards
      • Reduced the cost to manage/fulfill rewards
      • Improved Customer Service
      • Increased reward recipient happiness
      • Delivered rewards faster and on-time more
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 81-100%
      • Reduced the cost of: 61-80%
      • Increased their desired results related to: 61-80%

    Tango Card Case Study

    Small Business Professional Services Company

    Introduction

    This case study of a small business professional services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “We try to maximize participation in research and this is the primary way we can engage respondents. Digital is important because it is quick and easy.”

    “Good service/support = time savings.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Fulfilled rewards in the following ways prior to using Tango Card:
      • Purchased digital rewards and fulfilled themselves
      • Used another fulfillment partner to fulfill rewards
    • Faced the following reward fulfillment challenges before working with Tango Card:
      • Dealt with high fees/costs associated with fulfilling rewards
      • Lacked customer support for reward recipients
      • Had a reward selection that was limited

    Use Case

    The key features and functionalities of Tango Card that the surveyed company uses:

    • Sends rewards to the following people:
      • Research participants
    • Works with Tango Card in the following way:
      • Bulk ordering through Blast Rewards
    • Uses the following reward in their program:
      • Gift cards

    Results

    The surveyed company achieved the following results with Tango Card:

    • Sends rewards to improve the following areas:
      • Consumer/customer engagement
      • Payment disbursement
    • Benefited in the following ways as a result of working with Tango Card:
      • Reduced the cost to manage/fulfill rewards
      • Improved Customer Service
      • Increased reward recipient happiness
      • Delivered rewards faster and on-time more
      • Received better program support
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 21-40%
      • Reduced the cost of: 21-40%
      • Increased their desired results related to: 0-20%

    Tango Card Case Study

    Large Enterprise Industrial Manufacturing Company

    Introduction

    This case study of a large enterprise industrial manufacturing company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “[Tango Card provided a] reduction in time and cost.”

    “Tango Card has very good customer service.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Fulfilled rewards in the following ways prior to using Tango Card:
      • Purchased physical rewards and fulfilled themselves
    • Faced the following reward fulfillment challenges before working with Tango Card:
      • Spent a lot of time purchasing and fulfilling incentives
      • Dealt with high fees/costs associated with fulfilling rewards

    Use Case

    The key features and functionalities of Tango Card that the surveyed company uses:

    • Sends rewards to the following people:
      • Their employees
    • Works with Tango Card in the following way:
      • Bulk ordering through Blast Rewards
    • Uses the following rewards in their program:
      • Gift cards

    Results

    The surveyed company achieved the following results with Tango Card:

    • Sends rewards to improve the following areas:
      • Wellness engagement
      • Service Awards
    • Benefited in the following way as a result of working with Tango Card:
      • Reduced the cost to manage/fulfill rewards
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 61-80%
      • Reduced the cost of: 81-100%
      • Increased their desired results related to: 21-40%

    Tango Card Case Study

    Small Business Consumer Services Company

    Introduction

    This case study of a small business consumer services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “We use gift cards for engagement.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Fulfilled rewards in the following way prior to using Tango Card:
      • Amazon
    • Faced the following reward fulfillment challenge before working with Tango Card:
      • Lacked program support from their reward provider

    Use Case

    The key features and functionalities of Tango Card that the surveyed company uses:

    • Sends rewards to the following people:
      • Their customers/users
    • Works with Tango Card in the following way:
      • Integrating with RaaS API
    • Uses the following reward in their program:
      • Gift cards

    Results

    The surveyed company achieved the following results with Tango Card:

    • Sends rewards to improve the following area:
      • Consumer/customer engagement
    • Benefited in the following ways as a result of working with Tango Card:
      • Reduced the cost to manage/fulfill rewards
      • Improved Customer Service
      • Increased reward recipient happiness
      • Delivered rewards faster and on-time more
      • Received better program support
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 0-20%
      • Reduced the cost of: 61-80%
      • Increased their desired results related to: 41-60%

    Tango Card Case Study

    Global 500 Computer Software Company

    Introduction

    This case study of a Global 500 computer software company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “Gift cards can accumulate into a bigger reward. Also, they give flexibility for the receiver in choosing a reward.”

    “There are no fees and minimal work for me!”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Fulfilled rewards in the following way prior to using Tango Card:
      • Purchased physical rewards and fulfilled themselves
    • Faced the following reward fulfillment challenges before working with Tango Card:
      • Spent a lot of time purchasing and fulfilling incentives
      • Took too long for rewards to be delivered
      • Had a reward selection that was limited

    Use Case

    The key features and functionalities of Tango Card that the surveyed company uses:

    • Sends rewards to the following people:
      • Their employees
    • Works with Tango Card in the following way:
      • Bulk ordering through Blast Rewards
    • Uses the following rewards in their program:
      • Gift cards
      • Nonprofit donations

    Results

    The surveyed company achieved the following results with Tango Card:

    • Sends rewards to improve the following area:
      • Wellness engagement
    • Benefited in the following ways as a result of working with Tango Card:
      • Reduced the time to manage/fulfill rewards
      • Delivered rewards faster and on-time more
      • Received better program support
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 41-60%
      • Reduced the cost of: 0-20%
      • Increased their desired results related to: 41-60%

    Tango Card Case Study

    Medium Enterprise Consumer Services Company

    Introduction

    This case study of a medium enterprise consumer services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “We use gift cards for wellness program participation.”

    “Tango Card is easy to work with clients love it!”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Fulfilled rewards in the following ways prior to using Tango Card:
      • Purchased physical rewards and fulfilled themselves
      • Used another fulfillment partner to fulfill rewards
    • Faced the following reward fulfillment challenges before working with Tango Card:
      • Spent a lot of time purchasing and fulfilling incentives
      • Dealt with high fees/costs associated with fulfilling rewards
      • Struggled with tracking/handling lost rewards
      • Took too long for rewards to be delivered
      • Lacked customer support for reward recipients
      • Lacked program support from their reward provider
      • Had a reward selection that was limited
      • Had a reward selection that did not fit their program

    Use Case

    The key features and functionalities of Tango Card that the surveyed company uses:

    • Sends rewards to the following people:
      • Their customers’ employees
    • Works with Tango Card in the following way:
      • Bulk ordering through Blast Rewards
    • Uses the following reward in their program:
      • Gift cards

    Results

    The surveyed company achieved the following results with Tango Card:

    • Sends rewards to improve the following areas:
      • Employee engagement
      • Wellness engagement
    • Benefited in the following ways as a result of working with Tango Card:
      • Reduced the time to manage/fulfill rewards
      • Reduced the cost to manage/fulfill rewards
      • Increased more of their desired business (increase in engagement, loyalty, etc.)
      • Improved Customer Service
      • Increased reward recipient happiness
      • Delivered rewards faster and on-time more
      • Received better program support
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 81-100%
      • Reduced the cost of: 81-100%
      • Increased their desired results related to: 81-100%

    Tango Card Case Study

    Small Business Media & Entertainment Company

    Introduction

    This case study of a small business media & entertainment company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “Gift cards are useful as a reward for customers.”

    “Main advantage for us partnering with Tango Card is automation and bulk fulfillment.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Fulfilled rewards in the following way prior to using Tango Card:
      • Did not send rewards

    Use Case

    The key features and functionalities of Tango Card that the surveyed company uses:

    • Sends rewards to the following people:
      • Their customers/users
    • Works with Tango Card in the following way:
      • Bulk ordering through Blast Rewards
    • Uses the following reward in their program:
      • Gift cards

    Results

    The surveyed company achieved the following results with Tango Card:

    • Sends rewards to improve the following area:
      • Consumer/customer engagement
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 81-100%
      • Reduced the cost of: 81-100%
      • Increased their desired results related to: 81-100%

    Tango Card Case Study

    Medium Enterprise Educational Institution Company

    Introduction

    This case study of a medium enterprise educational institution company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “A digital bank where employees can purchase digital cards are easier for the individual to manage.”

    “We were able to implement a company wide program on a joint platform.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Fulfilled rewards in the following ways prior to using Tango Card:
      • Purchased physical rewards and fulfilled themselves
      • Purchased digital rewards and fulfilled themselves
    • Faced the following reward fulfillment challenges before working with Tango Card:
      • Spent a lot of time purchasing and fulfilling incentives
      • Dealt with high fees/costs associated with fulfilling rewards
      • Had a reward selection that was limited

    Use Case

    The key features and functionalities of Tango Card that the surveyed company uses:

    • Sends rewards to the following people:
      • Their employees
    • Works with Tango Card in the following way:
      • Ordering through Rewards Genius Web Portal
    • Uses the following reward in their program:
      • Gift cards

    Results

    The surveyed company achieved the following results with Tango Card:

    • Sends rewards to improve the following areas:
      • Employee engagement
      • Wellness engagement
      • Referrals
      • Channel management
      • Achieving goals
    • Benefited in the following ways as a result of working with Tango Card:
      • Reduced the time to manage/fulfill rewards
      • Reduced the cost to manage/fulfill rewards
      • Increased reward recipient happiness
      • Delivered rewards faster and on-time more
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 21-40%
      • Reduced the cost of: 0-20%
      • Increased their desired results related to: 0-20%

    Tango Card Case Study

    Large Enterprise Computer Software Company

    Introduction

    This case study of a large enterprise computer software company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Fulfilled rewards in the following way prior to using Tango Card:
      • Did not send rewards

    Use Case

    The key features and functionalities of Tango Card that the surveyed company uses:

    • Sends rewards to the following people:
      • Their customers’ customers
      • Their customers’ partners
      • Research participants
    • Works with Tango Card in the following ways:
      • Bulk ordering through Blast Rewards
      • Ordering a file of reward codes
    • Uses the following rewards in their program:
      • Gift cards
      • Cash cards – e.g paypal, visa, bitcoin

    Results

    The surveyed company achieved the following results with Tango Card:

    • Sends rewards to improve the following areas:
      • Consumer/customer engagement
      • Customer loyalty
    • Benefited in the following way as a result of working with Tango Card:
      • Improved Customer Service
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 0-20%
      • Reduced the cost of: 0-20%
      • Increased their desired results related to: 81-100%

    Tango Card Case Study

    Medium Enterprise Media & Entertainment Company

    Introduction

    This case study of a medium enterprise media & entertainment company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “Easy, quick payment to respondents.”

    “Saves time in fulfillment and customer service.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Fulfilled rewards in the following ways prior to using Tango Card:
      • Processed check/deposits/disbursements themselves
      • Purchased physical rewards and fulfilled themselves
      • Used another fulfillment partner to fulfill rewards
    • Faced the following reward fulfillment challenges before working with Tango Card:
      • Spent a lot of time purchasing and fulfilling incentives
      • Struggled with tracking/handling lost rewards
      • Lacked customer support for reward recipients
      • Lacked program support from their reward provider

    Use Case

    The key features and functionalities of Tango Card that the surveyed company uses:

    • Sends rewards to the following people:
      • Their customers/users
      • Their customers’ employees
      • Research participants
    • Works with Tango Card in the following way:
      • Bulk ordering through Blast Rewards
    • Uses the following rewards in their program:
      • Gift cards

    Results

    The surveyed company achieved the following results with Tango Card:

    • Sends rewards to improve the following areas:
      • Consumer/customer engagement
      • Customer loyalty
      • for surveys, receipt of information
    • Benefited in the following ways as a result of working with Tango Card:
      • Reduced the time to manage/fulfill rewards
      • Reduced the cost to manage/fulfill rewards
      • Improved Customer Service
      • Delivered rewards faster and on-time more
      • Received better program support
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 21-40%
      • Reduced the cost of: 41-60%
      • Increased their desired results related to: 61-80%

    Tango Card Case Study

    Kibble & Prentice

    Introduction

    This case study of Kibble & Prentice is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

    “Three reasons why gift cards are valuable to Kibble & Prentice 1) the immediacy of the recognition/reward when an employee does something worth celebrating; 2) we don’t have to keep an inventory of physical gift cards on hand, and 3) the supervisor can send the award to the employee without having to complete a form and route it through HR.”

    “Our recognition/reward program is central to our employee engagement platform, and Tango Card took a cumbersome and time-consuming program and streamlined it. Rewards happen much more quickly now, and our supervisors are doing most of the work themselves so that the HR team isn’t impacted so heavily.”

    Challenges

    • Fulfilled rewards in the following ways prior to using Tango Card:
      • Purchased physical rewards and fulfilled themselves
      • Purchased digital rewards and fulfilled themselves
    • Faced the following reward fulfillment challenges before working with Tango Card:
      • Spent a lot of time purchasing and fulfilling incentives
      • Dealt with high fees/costs associated with fulfilling rewards
      • Lacked customer support for reward recipients
      • Lacked program support from their reward provider
      • Had a reward selection that was limited

    Use Case

    • Sends rewards to the following people:
      • Their employees
    • Works with Tango Card in the following way:
      • Ordering through Rewards Genius Web Portal
    • Uses the following rewards in their program:
      • Gift cards
      • Nonprofit donations
      • Cash cards – e.g paypal, visa, bitcoin

    Results

    • Sends rewards to improve the following area:
      • Employee engagement
    • Benefited in the following ways as a result of working with Tango Card:
      • Reduced the time to manage/fulfill rewards
      • Reduced the cost to manage/fulfill rewards
      • Improved Customer Service
      • Increased reward recipient happiness
      • Delivered rewards faster and on-time more
      • Received better program support
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 41-60%
      • Reduced the cost of: 0-20%
      • Increased their desired results related to: 0-20%

    Tango Card Case Study

    Medium Enterprise Telecommunications Services Company

    Introduction

    This case study of a medium enterprise telecommunications services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “We spend less time spent keeping track of physical cards. There is less liability of keeping physical cards and the cards are used more efficiently.”

    “Great customer service, easy process, and better tracking of recipients.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Fulfilled rewards in the following way prior to using Tango Card:
      • Purchased digital rewards and fulfilled themselves
    • Faced the following reward fulfillment challenges before working with Tango Card:
      • Spent a lot of time purchasing and fulfilling incentives
      • Struggled with tracking/handling lost rewards
      • Lacked customer support for reward recipients

    Use Case

    The key features and functionalities of Tango Card that the surveyed company uses:

    • Sends rewards to the following people:
      • Their employees
      • Their customers/users
    • Works with Tango Card in the following way:
      • Bulk ordering through Blast Rewards
    • Uses the following reward in their program:
      • Gift cards

    Results

    The surveyed company achieved the following results with Tango Card:

    • Sends rewards to improve the following areas:
      • Employee engagement
      • Consumer/customer engagement
      • Referrals
    • Benefited in the following ways as a result of working with Tango Card:
      • Reduced the time to manage/fulfill rewards
      • Improved Customer Service
      • Increased reward recipient happiness
      • Received better program support
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 61-80%
      • Reduced the cost of: 61-80%
      • Increased their desired results related to: 81-100%

    Tango Card Case Study

    Small Business Professional Services Company

    Introduction

    This case study of a small business professional services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “Thanks participants for their time, keeps pool of potential research participants happy plus it’s easy and free.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Fulfilled rewards in the following ways prior to using Tango Card:
      • Purchased physical rewards and fulfilled themselves
      • Purchased digital rewards and fulfilled themselves
    • Faced the following reward fulfillment challenge before working with Tango Card:
      • Spent a lot of time purchasing and fulfilling incentives

    Use Case

    The key features and functionalities of Tango Card that the surveyed company uses:

    • Sends rewards to the following people:
      • Research participants
    • Works with Tango Card in the following way:
      • Bulk ordering through Blast Rewards
    • Uses the following rewards in their program:
      • Gift cards
      • Nonprofit donations

    Results

    The surveyed company achieved the following results with Tango Card:

    • Sends rewards to improve the following area:
      • Encourage respondents to do more research, thank them for their time
    • Benefited in the following ways as a result of working with Tango Card:
      • Reduced the time to manage/fulfill rewards
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 0-20%
      • Reduced the cost of: 0-20%
      • Increased their desired results related to: 0-20%

    Tango Card Case Study

    ChiroTouch

    Introduction

    This case study of CHIRO TOUCH is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

    “Tango Card is integrated with our platform, easy to customize, and easy to track and report.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Fulfilled rewards in the following way prior to using Tango Card:
      • Used another fulfillment partner to fulfill rewards
    • Faced the following reward fulfillment challenges before working with Tango Card:
      • Struggled with tracking/handling lost rewards
      • Took too long for rewards to be delivered
      • Lacked customer support for reward recipients
      • Lacked program support from their reward provider

    Use Case

    The key features and functionalities of Tango Card that the surveyed company uses:

    • Sends rewards to the following people:
      • Their customers/users
    • Works with Tango Card in the following way:
      • Integrating into a platform they use
    • Uses the following rewards in their program:
      • Gift cards
      • Cash cards – e.g paypal, visa, bitcoin

    Results

    The surveyed company achieved the following results with Tango Card:

    • Sends rewards to improve the following areas:
      • Customer loyalty
      • Referrals
    • Benefited in the following ways as a result of working with Tango Card:
      • Reduced the time to manage/fulfill rewards
      • Increased more of their desired business (increase in engagement, loyalty, etc.)
      • Improved Customer Service
      • Increased reward recipient happiness
      • Delivered rewards faster and on-time more
      • Received better program support
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 61-80%
      • Reduced the cost of: 0-20%
      • Increased their desired results related to: 41-60%

    Tango Card Case Study

    Lift Credit

    Introduction

    This case study of Lift Credit is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

    “Gift Cards are instant gratification for our customers. They are perfect for helping our customers repeat their business.”

    “Tango Card is a great solution to easily give your customers and employees rewards. They help employee engagement as well as customer engagement and repeat percentage.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Fulfilled rewards in the following ways prior to using Tango Card:
      • Did not send rewards

    Use Case

    The key features and functionalities of Tango Card that the surveyed company uses:

    • Sends rewards to the following people:
      • Their employees
      • Their customers/users
    • Works with Tango Card in the following way:
      • Integrating with RaaS API
    • Uses the following rewards in their program:
      • Gift cards
      • Cash cards – e.g paypal, visa, bitcoin

    Results

    The surveyed company achieved the following results with Tango Card:

    • Sends rewards to improve the following areas:
      • Employee engagement
      • Consumer/customer engagement
      • Customer loyalty
    • Benefited in the following ways as a result of working with Tango Card:
      • Increased more of their desired business (increase in engagement, loyalty, etc.)
      • Improved Customer Service
      • Increased reward recipient happiness
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 0-20%
      • Reduced the cost of: 0-20%
      • Increased their desired results related to: 0-20%



    More Research on Tango Card