TechValidate Research on Tango Card

117 Case Studies – Page 1 of 4


Tango Card Case Study

Cater Nation

Introduction

This case study of Cater Nation is based on an October 2021 survey of Tango Card customers by TechValidate, a 3rd-party research service.

“Customer goes to our legacy rewards platform, they click a redeem rewards link, click the button for the reward they want (and have the reward currency for), verify their information including inputting the email address they want the reward sent to and submit. Every 5 minutes we rake off all redemption requests and call the Tango API which then emails the customer their reward. Works great.”

“We were having to send out electronic rewards manually, including a lot of physical American Express cards. It was time consuming. The only upside was we did benefit from some breakage.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • While working with Tango Card, they saw a DECREASE in the following areas:
    • time spent managing and fulfilling rewards: decrease
    • cost of managing and fulfilling rewards: decrease

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Partners with Tango Card to send rewards to impact:
    • Customer loyalty
    • Customer referrals and advocacy
    • Customer acquisition
  • Orders their rewards through Tango Card’s Rewards as a Service (RaaS®) API integration.

Results

The surveyed company achieved the following results with Tango Card:

  • While working with Tango Card, they saw an INCREASE in the following areas:
    • engagement: increase
    • loyalty: increase
    • improved customer service: increase
    • happier reward recipients: increase
    • reward delivery times: increase

Tango Card Case Study

Small Business Transportation Services Company

Introduction

This case study of a small business transportation services company is based on an October 2021 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Tango Card’s API implementation process was smooth. Prior to Tango Card, we did not offer a widespread fulfillment solution – our customers primarily handled reward procurement and distribution themselves. They faced the usual challenges related to purchasing physical reward cards or digital rewards from individual vendors. Providing a solution powered by Tango Card allows us to provide additional value and effectiveness to our customers. "

Challenges

While working with Tango Card, they saw a DECREASE in the following areas:

  • Time spent managing and fulfilling rewards
  • Cost of managing and fulfilling rewards

Use Case

Partners with Tango Card to send rewards to impact:

  • Employee engagement
  • Sustainable transportation incentives

Rewards as a Service (RaaS®) API methods:

  • Accounts
  • Catalogs
  • Orders
  • Email Templates

Results

Implemented Tango Card’s API in 1 month+

While working with Tango Card, they saw an INCREASE in the following areas:

  • Faster reward delivery times
  • Desired results

Tango Card Case Study

Freedom Forever Llc

Introduction

This case study of Freedom Forever LLC is based on an October 2021 survey of Tango Card customers by TechValidate, a 3rd-party research service.

Challenges

While working with Tango Card, they saw a DECREASE in the following areas:

  • Time spent managing and fulfilling rewards
  • Cost of managing and fulfilling rewards

Use Case

Partners with Tango Card to send rewards to impact:

  • Employee engagement
  • Customer referrals and advocacy

Orders their rewards through Tango Card’s Reward Genius dashboard.

Results

While working with Tango Card, they saw an INCREASE in the following areas:

  • Engagement
  • Loyalty
  • Improved customer service
  • Happier reward recipients
  • Reward delivery times

Tango Card Case Study

Evanoff Dental

Introduction

This case study of Evanoff Dental is based on an October 2021 survey of Tango Card customers by TechValidate, a 3rd-party research service.

Challenges

While working with Tango Card, they saw a DECREASE in the following areas:

  • Time spent managing and fulfilling rewards
  • Cost of managing and fulfilling rewards

Use Case

Partners with Tango Card to send rewards to impact:

  • Customer referrals and advocacy

Orders their rewards through Tango Card’s Reward Genius dashboard.

Results

While working with Tango Card, they saw an INCREASE in the following areas:

  • Engagement
  • Loyalty
  • Improved customer service
  • Happier reward recipients
  • Reward delivery times

Tango Card Case Study

Value Drug Company

Introduction

This case study of Value Drug Company is based on an October 2021 survey of Tango Card customers by TechValidate, a 3rd-party research service.

“We were doing physical gift cards. We needed someone to go and physically purchase individual cards, which often incurred fees. Large numbers of cards were difficult to obtain easily. Outside of Visa gift cards, couldn’t be certain that the physical cards we chose were what was desired by employees.”

Challenges

While working with Tango Card, they saw a DECREASE in the following areas:

  • Time spent managing and fulfilling rewards
  • Cost of managing and fulfilling rewards

Use Case

Partners with Tango Card to send rewards to impact:

  • Employee engagement
  • Wellness participation

Orders their rewards through Tango Card’s Reward Genius dashboard.

Results

While working with Tango Card, they saw an INCREASE in the following areas:

  • Engagement
  • Loyalty
  • Improved customer service
  • Happier reward recipients
  • Reward delivery times

Tango Card Case Study

Virgin Pulse

Introduction

This case study of Virgin Pulse is based on an October 2021 survey of Tango Card customers by TechValidate, a 3rd-party research service.

“We have always used Tango Card. However, in a past life, my organization utilized Hallmark. There were lots of errors with the fulfillment of rewards and I see a significant and positive difference in working with Tango Card.”

Challenges

While working with Tango Card, they saw a DECREASE in the following areas:

  • Time spent managing and fulfilling rewards
  • Cost of managing and fulfilling rewards

Use Case

Partners with Tango Card to send rewards to impact:

  • Wellness participation

Orders their rewards through Tango Card’s Reward Genius dashboard.

Results

While working with Tango Card, they saw an INCREASE in the following areas:

  • Engagement
  • Loyalty
  • Improved customer service
  • Happier reward recipients
  • Reward delivery times

Tango Card Case Study

Qarrot

Introduction

This case study of Qarrot is based on an October 2021 survey of Tango Card customers by TechValidate, a 3rd-party research service.

“Our customers use Qarrot to recognize their employees for good work and for reaching important milestones. Employees receive points when recognized and can spend these points on gift cards from Tango Card. "

Challenges

While working with Tango Card, they saw a DECREASE in the following areas:

  • Time spent managing and fulfilling rewards
  • Cost of managing and fulfilling rewards

Use Case

Partners with Tango Card to send rewards to impact:

  • Employee engagement
  • Qarrot is an employee rewards and recognition platform that uses Tango Card for its rewards

Orders their rewards through Tango Card’s Rewards as a Service (RaaS®) API integration.

Results

While working with Tango Card, they saw an INCREASE in the following areas:

  • Happier reward recipients
  • Reward delivery times

Tango Card Case Study

Rust Oleum

Introduction

This case study of Rust-Oleum is based on an October 2021 survey of Tango Card customers by TechValidate, a 3rd-party research service.

“Rust-Oleum recipients earn rewards by submitting a quality improvement idea to improve processes, mainly in the manufacturing and distribution center areas within our organization. Once the recipient successfully completes a quality improvement and it has been approved and accepted, they earn a reward in the form of a Tango digital gift card.”

Challenges

While working with Tango Card, they saw a DECREASE in the following areas:

  • Time spent managing and fulfilling rewards
  • Cost of managing and fulfilling rewards

Use Case

Partners with Tango Card to send rewards to impact:

  • Employee engagement
  • Quarterly reward incentives for improving processes

Orders their rewards through Tango Card’s Reward Genius dashboard.

Results

While working with Tango Card, they saw an INCREASE in the following areas:

  • Improved customer service
  • Happier reward recipients
  • Reward delivery times

Tango Card Case Study

Echo Market Research

Introduction

This case study of Echo Market Research is based on an October 2021 survey of Tango Card customers by TechValidate, a 3rd-party research service.

Challenges

While working with Tango Card, they saw a DECREASE in the following areas:

  • Time spent managing and fulfilling rewards
  • Cost of managing and fulfilling rewards

Use Case

Partners with Tango Card to send rewards to impact:

  • Employee engagement
  • Customer referrals and advocacy
  • Research participation

Orders their rewards through Tango Card’s Blast Rewards.

Results

While working with Tango Card, they saw an INCREASE in the following areas:

  • Engagement
  • Loyalty
  • Improved customer service
  • Happier reward recipients
  • Reward delivery times

Tango Card Case Study

Medium Enterprise Consumer Services Company

Introduction

This case study of a medium enterprise consumer services company is based on an October 2021 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“My company primarily uses Tango Card to distribute research incentives to participants. Tango Card allows participants to customize their incentives and is simpler than managing individual purchasing and distribution of gift cards.”

Challenges

While working with Tango Card, they saw a DECREASE in the following areas:

  • Time spent managing and fulfilling rewards
  • Cost of managing and fulfilling rewards

Use Case

Partners with Tango Card to send rewards to impact:

  • Research participation

Orders their rewards through Tango Card’s Reward Genius dashboard.

Results

While working with Tango Card, they saw an INCREASE in the following areas:

  • Improved customer service
  • Happier reward recipients
  • Reward delivery times

Tango Card Case Study

Educational Institution

Introduction

This case study of a educational institution is based on an October 2021 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Recipients earned rewards by completing a survey and providing their email address at the end of the survey. Then, I used Reward Genius to send them their Tango e-gift card. We gave participants a physical gift card to Target or Amazon. There were no real challenges per se, but with Tango, it’s nice being able to offer participants more gift card options. "

Challenges

While working with Tango Card, they saw a DECREASE in the following areas:

  • Time spent managing and fulfilling rewards
  • Cost of managing and fulfilling rewards

Use Case

Partners with Tango Card to send rewards to impact:

  • Research participation

Orders their rewards through Tango Card’s Reward Genius dashboard.

Results

While working with Tango Card, they saw an INCREASE in the following areas:

  • Engagement
  • Loyalty
  • Improved customer service
  • Happier reward recipients
  • Reward delivery times

Tango Card Case Study

Medium Enterprise Healthcare Company

Introduction

This case study of a medium enterprise healthcare company is based on an October 2021 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We were doing reward fulfillment manually, which involved a lot more time and effort to ensure rewards were sent quickly and accurately. Tango Card’s platform has saved us so much of that manual time and effort. It also provides a history of orders for verification when a problem or question arises, as well as a record of spending by project, all in one place. It definitely has made incentive fulfillment easier, faster, and more effective overall.”

Challenges

While working with Tango Card, they saw a DECREASE in the following areas:

  • time spent managing and fulfilling rewards: decrease
  • cost of managing and fulfilling rewards: decrease

Use Case

Partners with Tango Card to send rewards to impact:

  • Research participation

Orders their rewards through Tango Card’s Reward Genius dashboard.

Results

While working with Tango Card, they saw an INCREASE in the following areas:

  • Improved customer service
  • Happier reward recipients
  • Reward delivery times

Tango Card Case Study

Educational Institution

Introduction

This case study of a educational institution is based on an October 2021 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“We didn’t have a remote way to pay research participants. Prior to COVID-19, all our research was in-person so payments were via cash. Once studies were transferred online, Tango was the only viable way to pay participants that were approved by our IRB. We considered Amazon gift cards, but obviously, Tango is better because it gives subjects more options for payments, including cash cards, so it’s basically cash, which was a good selling point.”

Challenges

While working with Tango Card, they saw a DECREASE in the following areas:

  • Time spent managing and fulfilling rewards
  • Cost of managing and fulfilling rewards

Use Case

Partners with Tango Card to send rewards to impact:

  • Research participation

Orders their rewards through Tango Card’s Reward Genius dashboard.

Results

While working with Tango Card, they saw an INCREASE in the following areas:

  • Improved customer service:
  • Happier reward recipients
  • Reward delivery times

Tango Card Case Study

Small Business Healthcare Company

Introduction

This case study of a small business healthcare company is based on an October 2021 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Tango Card’s API implementation process was smooth. We didn’t have an integrated rewards solution. It was up to our customers to manage and fulfill on their end. We literally had clients going out to the store to buy handfuls of gift cards and then mailing them out to individual employees. They are THRILLED with our integrated solution and it saves them a TON of time! "

Challenges

While working with Tango Card, they saw a DECREASE in the following areas:

  • Time spent managing and fulfilling rewards
  • Cost of managing and fulfilling rewards

Use Case

Partners with Tango Card to send rewards to impact:

  • Employee engagement
  • Customer loyalty
  • Customer referrals and advocacy
  • Customer acquisition
  • Wellness participation

Rewards as a Service (RaaS®) API methods:

  • Customers
  • Accounts
  • Fund
  • Catalogs
  • Orders
  • Exchange Rates

Results

Implemented Tango Card’s API in 1 month or less

While working with Tango Card, they saw an INCREASE in the following areas:

  • Faster reward delivery times
  • Desired results

Tango Card Case Study

Beatgrid Media

Introduction

This case study of Beatgrid Media is based on an October 2021 survey of Tango Card customers by TechValidate, a 3rd-party research service.

“Tango Card’s API implementation process was smooth.”

Challenges

While working with Tango Card, they saw a DECREASE in the following areas:

  • Time spent managing and fulfilling rewards
  • Cost of managing and fulfilling rewards

Use Case

Partners with Tango Card to send rewards to impact:

  • Customer loyalty
  • Customer acquisition

Rewards as a Service (RaaS®) API methods:

  • Catalogs
  • Orders
  • Exchange Rates

Results

Implemented Tango Card’s API in 1 week or less

While working with Tango Card, they saw an INCREASE in the following areas:

  • Faster reward delivery times
  • Desired results

Tango Card Case Study

Large Enterprise Professional Services Company

Introduction

This case study of a large enterprise professional services company is based on an October 2021 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Tango Card’s API implementation process was smooth. I believe that the Tango Card integration was one of the first payment options our original founds integrated with as an offering to our clients. Many times our clients tell us that before us and Tango Card, they were physically mailing cards or working with other vendors that had a much less simple workflow. "

Challenges

While working with Tango Card, they saw a DECREASE in the following areas:

  • Time spent managing and fulfilling rewards
  • Cost of managing and fulfilling rewards

Use Case

Partners with Tango Card to send rewards to impact:

  • Customer loyalty
  • Customer referrals and advocacy
  • Customer acquisition
  • Payment disbursement

Rewards as a Service (RaaS®) API methods:

  • Accounts
  • Catalogs
  • Orders

Results

Implemented Tango Card’s API in 1 month or less

While working with Tango Card, they saw an INCREASE in the following areas:

  • Faster reward delivery times
  • Desired results

Tango Card Case Study

Medium Enterprise Computer Software Company Sees Higher Online Engagement with Digital Gift Cards

Introduction

This case study of a medium enterprise computer software company is based on an October 2020 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Please describe your incentive program and why digital gift cards are valuable.

“Being able to offer a robust catalog of gift cards to multiple variants of business types and consumers is extremely valuable to our clients.

How do people earn rewards?

Traditionally, people earn rewards when they refer a friend to to a business."

Why is working with Tango Card valuable to your company?

“Allows us to offer robust rewards catalog without needing a relationship with partners directly.”

How has your program changed since COVID? Are digital gift cards more valuable to your program?

“Higher engagement with online retail”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Sends send rewards, incentives, and/or payments for the following business outcomes:
    • Consumer and customer engagement
    • Customer loyalty
    • Referrals
    • Acquisition, offer, or rebate
    • Channel management or engagement

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • The following people receive rewards, incentives, or payments in their program:
  • Consumers
  • Participants
  • Use the following to interact with Tango Card:
    • Rewards Genius dashboard
    • RaaS API integration
    • Native integration in SaaS platform
  • Use the following in their program:
    • Reward Link (US)
    • Reward Link (international)
    • Gift cards (US)
    • Gift cards (international)
    • Nonprofit donations
    • Prepaid Visa or Mastercard
  • Results

    The surveyed company achieved the following results with Tango Card:

    • Improved the following with Tango Card:
      • A reduction in time spent managing and fulfilling rewards
      • A reduction in cost of managing and fulfilling rewards
      • An increase in engagement
      • An increase in loyalty
      • Customer service
      • Rewards delivered faster or more timely
    • Said the following increased with Tango Card:
      • Engagement
      • Loyalty
      • Improved Customer Service / Program Support
      • Happier Reward Recipients
      • Rewards Delivered Faster / More Timely
    • Saw the following decreased with Tango Card
      • Time spent managing and fulfilling rewards
      • Cost of managing and fulfilling rewards

    Tango Card Case Study

    Small Business Service Provider Company Improves Perceived Value of Rewards with Digital Gift Cards

    Introduction

    This case study of a small business service provider company is based on an October 2020 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    Please describe your engagement program.

    “Employees in our program typically earn credits/points that can be redeemed for a variety of rewards. The freedom of choice provided by digital gift cards is essential and has a much higher perceived value than the physical goods and merchandise we offer our program members.”

    Why is working with Tango Card valuable to your company?

    “The breadth of the catalog and global coverage coupled with excellent customer service provides a trusted one-stop-shop for us.”

    Challenges

    Sends send rewards, incentives, and/or payments for the following business outcomes:

    • Employee engagement
    • Wellness engagement
    • Customer loyalty
    • Channel management or engagement

    Use Case

    The following people receive rewards, incentives, or payments in their program:

    • Employees
    • Partners
    • Participants

    Use the following to interact with Tango Card:

    • Rewards Genius dashboard
    • Bulk ordering through Blast Rewards
    • Ordering a file of reward codes

    Use the following in their program:

    • Gift cards (US)
    • Gift cards (international)
    • Prepaid Visa or Mastercard

    Results

    The surveyed company achieved the following results with Tango Card:

    • Improved the following with Tango Card:
      • Customer service
      • Better program support
    • Said the following increased with Tango Card:
      • Improved Customer Service / Program Support
      • Happier Reward Recipients

    Tango Card Case Study

    Ignite Spot Accounting Provides Fast and Flexible Employee Rewards

    Introduction

    This case study of Ignite Spot Accounting is based on an October 2020 survey of Tango Card customers by TechValidate, a 3rd-party research service.

    Please describe your engagement program.

    “We reward our employees for completing certifications, specialized training, customer satisfaction scores, Rewards for development goals toward corporate objectives.”

    Why is working with Tango Card valuable to your company?

    “Making it faster to reward our staff as well as giving them so much more flexibility to choose what cards they want has been a great resource for us. We have loved this value.”

    How has your program changed since COVID?

    “Made it easier to share gift cards with our staff, and made it easier for us to get them to our staff faster. Digital is so much more flexible than physical options.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Sends send rewards, incentives, and/or payments for the following business outcomes:
      • Employee engagement
      • Wellness engagement
      • Consumer and customer engagement

    Use Case

    The following people receive rewards, incentives, or payments in their program:

    • Employees
    • Customers

    Use the following to interact with Tango Card:

    • Rewards Genius dashboard

    Use the following in their program:

    • Reward Link (US)

    Results

    The surveyed company achieved the following results with Tango Card:

    • Benefits realized with Tango Card:
      • A reduction in time spent managing and fulfilling rewards
      • A reduction in the cost of managing and fulfilling rewards
      • An increase in engagement
      • An increase
      • Better customer service
      • Rewards delivered faster or more timely
      • Better program support
    • Said the following increased with Tango Card:
      • Engagement
      • Loyalty
      • Improved Customer Service / Program Support
      • Happier Reward Recipients
      • Rewards Delivered Faster / More Timely
    • Saw time spent managing and fulfilling rewards decrease with Tango Card:

    Tango Card Case Study

    Large Enterprise Computer Services Company Rewards Remote Workers During COVID

    Introduction

    This case study of a large enterprise computer services company is based on an October 2020 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “Remote workforce – with varying needs. Helps ensure the employee is able to uniquely pick gifts applicable to their lifestyles.”

    “Applies well to our diverse and remote workforce.”

    Can you describe how your program has changed since COVID?

    “I think having the digital gift cards made it easy once COVID hit.”

    Challenges

    Sends send rewards, incentives, and/or payments for the following business outcomes:

    • Employee engagement

    Use Case

    The following people receive rewards, incentives, or payments in their program:

    • Employees
  • Use the following to interact with Tango Card:
    • Rewards Genius dashboard
    • Bulk ordering through Blast Rewards
  • Use the following in their program:
    • Reward Link (US)
    • Gift cards (US)
  • Results

    The surveyed company achieved the following results with Tango Card:

    • Rewards delivered faster or more timely
    • Happier Reward Recipients
    • Rewards Delivered Faster / More Timely
    • Saw the cost of managing and fulfilling rewards decrease with Tango Card

    Tango Card Case Study

    InstaGC.com

    Introduction

    This case study of instaGC.com is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

    “It’s quick and easy to reward customers with.”

    “Working with Tango saves us a lot of time so we can spend it on other things.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Fulfilled rewards in the following ways prior to using Tango Card:
      • Processed check/deposits/disbursements themselves
      • Purchased digital rewards and fulfilled themselves
    • Faced the following reward fulfillment challenges before working with Tango Card:
      • Spent a lot of time purchasing and fulfilling incentives
      • Had a reward selection that was limited

    Use Case

    The key features and functionalities of Tango Card that the surveyed company uses:

    • Sends rewards to the following people:
      • Their customers/users
    • Works with Tango Card in the following ways:
      • Integrating with RaaS API
    • Uses the following rewards in their program:
      • Gift cards
      • Cash cards – e.g paypal, visa, bitcoin

    Results

    The surveyed company achieved the following results with Tango Card:

    • Sends rewards to improve the following areas:
      • Customer loyalty
      • Referrals
      • Acquisitions/offers/rebates
      • Payment disbursement
    • Benefited in the following ways as a result of working with Tango Card:
      • Reduced the time to manage/fulfill rewards
      • Reduced the cost to manage/fulfill rewards
      • Increased more of their desired business (increase in engagement, loyalty, etc.)
      • Improved Customer Service
      • Delivered rewards faster and on-time more
    • Improved their rewards program in the following ways since implementing Tango Card:
      • reduced the amount of time: 81-100%
      • reduced the cost of: 81-100%
      • increased their desired results related to: 81-100%

    Tango Card Case Study

    Small Business Computer Software Company

    Introduction

    This case study of a small business computer software company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “E-gift cards allow us to programmatically purchase rewards based on a client’s action.”

    “Tango Card makes it so we don’t have to manually issue compensation for our participants and allows the system to do it for us.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Fulfilled rewards in the following way prior to using Tango Card:
      • Purchased digital rewards and fulfilled themselves
    • Faced the following reward fulfillment challenges before working with Tango Card:
      • Spent a lot of time purchasing and fulfilling incentives
      • Struggled with tracking/handling lost rewards

    Use Case

    The key features and functionalities of Tango Card that the surveyed company uses:

    • Sends rewards to the following people:
      • Research participants
    • Works with Tango Card in the following way:
      • Integrating with RaaS API
    • Uses the following reward in their program:
      • Gift cards

    Results

    The surveyed company achieved the following results with Tango Card:

    • Sends rewards to improve the following area:
      • Payment disbursement
    • Benefited in the following way as a result of working with Tango Card:
      • Reduced the time to manage/fulfill rewards
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 81-100%
      • Reduced the cost of: 0-20%
      • Increased their desired results related to: 0-20%

    Tango Card Case Study

    Small Business Computer Services Company

    Introduction

    This case study of a small business computer services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “Digital gift cards allow our company to instantly provide incentive to customers for their engagement. The flexible Tango Card ensures customers can find an incentive that is right for them — no matter where they are geographically located. It truly allows everyone to be happy with their reward. "

    “Tango Card provides superior customer support not only to the client, but also to the customers receiving Tango Cards. They have always been there to answer questions, solve problems, and proactively provide solutions. "

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Fulfilled rewards in the following ways prior to using Tango Card:
      • Purchased digital rewards and fulfilled themselves
    • Faced the following reward fulfillment challenges before working with Tango Card:
      • Spent a lot of time purchasing and fulfilling incentives
      • Dealt with high fees/costs associated with fulfilling rewards
      • Struggled with tracking/handling lost rewards
      • Lacked customer support for reward recipients
      • Had a reward selection that was limited

    Use Case

    The key features and functionalities of Tango Card that the surveyed company uses:

    • Sends rewards to the following people:
      • Their customers/users
    • Works with Tango Card in the following ways:
      • Integrating with RaaS API
    • Uses the following rewards in their program:
      • Gift cards

    Results

    The surveyed company achieved the following results with Tango Card:

    • Sends rewards to improve the following areas:
      • Consumer/customer engagement
    • Benefited in the following ways as a result of working with Tango Card:
      • Reduced the time to manage/fulfill rewards
      • Reduced the cost to manage/fulfill rewards
      • Increased more of their desired business (increase in engagement, loyalty, etc.)
      • Improved Customer Service
      • Increased reward recipient happiness
      • Delivered rewards faster and on-time more
    • Improved their rewards program in the following ways since implementing Tango Card:
      • reduced the amount of time: 21-40%
      • reduced the cost of: 21-40%
      • increased their desired results related to: 21-40%

    Tango Card Case Study

    Educational Institution

    Introduction

    This case study of an educational institution is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

    Challenges

    The business challenges that led the profiled organization to evaluate and ultimately select Tango Card:

    • Faced the following reward fulfillment challenges before working with Tango Card:
      • Had a reward selection that was limited
      • Had a reward selection that did not fit their program

    Use Case

    The key features and functionalities of Tango Card that the surveyed organization uses:

    • Sends rewards to the following people:
      • Their customers/users
    • Works with Tango Card in the following ways:
      • Ordering through Rewards Genius Web Portal
      • Integrating into a platform they use
    • Uses the following rewards in their program:
      • Gift cards
      • Nonprofit donations
      • Cash cards – e.g paypal, visa, bitcoin

    Results

    The surveyed organization achieved the following results with Tango Card:

    • Sends rewards to improve the following areas:
      • Consumer/customer engagement
      • Customer loyalty
      • Referrals
    • Benefited in the following ways as a result of working with Tango Card:
      • Reduced the time to manage/fulfill rewards
      • Increased more of their desired business (increase in engagement, loyalty, etc.)
      • Increased reward recipient happiness
      • Delivered rewards faster and on-time more
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 61-80%
      • Reduced the cost of: 0-20%
      • Increased their desired results related to: 41-60%

    Tango Card Case Study

    Large Enterprise Computer Software Company

    Introduction

    This case study of a large enterprise computer software company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “Tango cards give our team members the ability to choose an award that works well for each individual. Additionally, it’s easy to send to our international folks as well.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Fulfilled rewards in the following way prior to using Tango Card:
      • We gave Amazon and Fandango gift cards
    • Faced the following reward fulfillment challenges before working with Tango Card:
      • Had a reward selection that was limited

    Use Case

    The key features and functionalities of Tango Card that the surveyed company uses:

    • Sends rewards to the following people:
      • Their employees
    • Works with Tango Card in the following way:
      • Bulk ordering through Blast Rewards
    • Uses the following reward in their program:
      • Gift cards

    Results

    The surveyed company achieved the following results with Tango Card:

    • Sends rewards to improve the following areas:
      • Employee Morale/Recognition
    • Benefited in the following ways as a result of working with Tango Card:
      • Reduced the time to manage/fulfill rewards
      • Improved Customer Service
      • Increased reward recipient happiness
      • Less manual work on our end to send out the rewards
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 41-60%
      • Reduced the cost of: 0-20%
      • Increased their desired results related to: 61-80%

    Tango Card Case Study

    Heartland Dental

    Introduction

    This case study of Heartland Dental is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

    “Easy to deliver, track, and redeem”

    “The partnership has improved our incentive tracking and gained us easy visibility into what we are spending on rewards”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Fulfilled rewards in the following way prior to using Tango Card:
      • Purchased physical rewards and fulfilled themselves
    • Faced the following reward fulfillment challenges before working with Tango Card:
      • Spent a lot of time purchasing and fulfilling incentives
      • Dealt with high fees/costs associated with fulfilling rewards
      • Struggled with tracking/handling lost rewards
      • Lacked customer support for reward recipients
      • Lacked program support from their reward provider

    Use Case

    The key features and functionalities of Tango Card that the surveyed company uses:

    • Sends rewards to the following people:
      • Their employees
    • Works with Tango Card in the following way:
      • Ordering through Rewards Genius Web Portal
    • Uses the following rewards in their program:
      • Gift cards

    Results

    The surveyed company achieved the following results with Tango Card:

    • Sends rewards to improve the following area:
      • Employee engagement
    • Benefited in the following ways as a result of working with Tango Card:
      • Reduced the time to manage/fulfill rewards
      • Reduced the cost to manage/fulfill rewards
      • Improved Customer Service
      • Delivered rewards faster and on-time more
      • Received better program support
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 41-60%
      • Reduced the cost of: 21-40%
      • Increased their desired results related to: 41-60%

    Tango Card Case Study

    Small Business Computer Software Company

    Introduction

    This case study of a small business computer software company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “We are a rewards program for business travelers. The rewards serve as an incentive for them to change their behavior. "

    “Tango Card powers the gift card portion of our platform. "

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Fulfilled rewards the following way prior to using Tango Card:
      • Used another fulfillment partner to fulfill rewards
    • Faced the following reward fulfillment challenges before working with Tango Card:
      • Spent a lot of time purchasing and fulfilling incentives
      • Dealt with high fees/costs associated with fulfilling rewards
      • Struggled with tracking/handling lost rewards
      • Took too long for rewards to be delivered
      • Lacked customer support for reward recipients

    Use Case

    The key features and functionalities of Tango Card that the surveyed company uses:

    • Sends rewards to the following people:
      • Their customers/users
    • Works with Tango Card in the following way:
      • Integrating with RaaS API
    • Uses the following rewards in their program:
      • Gift cards
      • Nonprofit donations
      • Cash cards – e.g PayPal, Visa, bitcoin

    Results

    The surveyed company achieved the following results with Tango Card:

    • Sends rewards to improve the following areas:
      • Consumer/customer engagement
    • Benefited in the following ways as a result of working with Tango Card:
      • Reduced the time to manage/fulfill rewards
      • Reduced the cost to manage/fulfill rewards
      • Improved Customer Service
      • Delivered rewards faster and on-time more
      • Received better program support
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 41-60%
      • Reduced the cost of: 0-20%
      • Increased their desired results related to: 61-80%

    Tango Card Case Study

    Moneydart Global Services

    Introduction

    This case study of Moneydart Global Services is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

    “Don’t have to waste time running to bank to buy physical cards. No money being sent postage nor employee time addressing envelopes. There are no fees, no expirations and can keep better track of cards being sent.”

    “Tango Card gives the customers the ability to choose how they spend their gift cards. They are not limited to where they purchase their items like other digital cards they receive from our competitors. Also, I am given the flexibility to buy as little or as much as I need unlike the other digital gift cards available where I had a higher maximum to purchase.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Faced the following reward fulfillment challenges before working with Tango Card:
      • Dealt with high fees/costs associated with fulfilling rewards
      • Had a reward selection that was limited

    Use Case

    The key features and functionalities of Tango Card that the surveyed company uses:

    • Sends rewards to the following people:
      • Their employees
      • Their customers/users
    • Works with Tango Card in the following way:
      • Bulk ordering through Blast Rewards
    • Uses the following reward in their program:
      • Gift cards

    Results

    The surveyed company achieved the following results with Tango Card:

    • Sends rewards to improve the following areas:
      • Consumer/customer engagement
      • Customer loyalty
      • Referrals
      • Acquisitions/offers/rebates
    • Benefited in the following ways as a result of working with Tango Card:
      • Increased more of their desired business (increase in engagement, loyalty, etc.)
      • Increased reward recipient happiness
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 61-80%
      • Reduced the cost of: 61-80%
      • Increased their desired results related to: 61-80%

    Tango Card Case Study

    Medium Enterprise Retail Company

    Introduction

    This case study of a medium enterprise retail company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “E-gift cards are easier to re-issue than physical cards.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

    • Fulfilled rewards in the following way prior to using Tango Card:
      • Purchased physical rewards and fulfilled themselves
    • Faced the following reward fulfillment challenges before working with Tango Card:
      • Spent a lot of time purchasing and fulfilling incentives
      • Dealt with high fees/costs associated with fulfilling rewards
      • Struggled with tracking/handling lost rewards
      • Took too long for rewards to be delivered

    Use Case

    The key features and functionalities of Tango Card that the surveyed company uses:

    • Sends rewards to the following people:
      • Their customers/users
    • Works with Tango Card in the following way:
      • Bulk ordering through Blast Rewards
    • Uses the following reward in their program:
      • Gift cards

    Results

    The surveyed company achieved the following results with Tango Card:

    • Sends rewards to improve the following areas:
      • Consumer/customer engagement
      • Customer loyalty
    • Benefited in the following ways as a result of working with Tango Card:
      • Reduced the time to manage/fulfill rewards
      • Reduced the cost to manage/fulfill rewards
      • Delivered rewards faster and on-time more
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 41-60%
      • Reduced the cost of: 0-20%
      • Increased their desired results related to: 0-20%

    Tango Card Case Study

    Educational Institution

    Introduction

    This case study of an educational institution is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

    Challenges

    The business challenges that led the profiled organization to evaluate and ultimately select Tango Card:

    • Fulfilled rewards in the following way prior to using Tango Card:
      • Processed check/deposits/disbursements themselves

    Use Case

    The key features and functionalities of Tango Card that the surveyed organization uses:

    • Sends rewards to the following people:
      • Research participants
    • Works with Tango Card in the following way:
      • Bulk ordering through Blast Rewards
    • Uses the following reward in their program:
      • Gift cards

    Results

    The surveyed organization achieved the following results with Tango Card:

    • Sends rewards to improve the following area:
      • Payment disbursement
    • Improved their rewards program in the following ways since implementing Tango Card:
      • Reduced the amount of time: 0-20%
      • Reduced the cost of: 0-20%
      • Increased their desired results related to: 0-20%



    More Research on Tango Card