TechValidate Research on Tango Card

These pages present data that TechValidate has sourced via direct research with verified customers and users of Tango Card. TechValidate stands behind the authenticity of all published data. Learn more »



737 Customers Surveyed

6,409 Data Points Collected

146 Published TechFacts

65 Published Charts

117 Published Case Studies



Selected Research Highlights


Tango Card Customer Research

Before working with Tango Card, did you experience any of the following challenges?

We spent a lot of time purchasing and fulfilling incentives
50%
High fees / costs associated with fulfilling rewards
31%
Struggled with tracking / handling lost rewards
38%
It took too long for rewards to be delivered
19%
Customer support for reward recipients was lacking
25%
Program support from reward provider was lacking
13%
Reward selection was limited
56%
Reward selection did not fit our program
13%

Tango Card Customer Research

Now that you work with Tango Card, what improvements have you experienced?

Reduction in time managing / fulfilling rewards
58%
Reduction in cost managing / fulfilling rewards
32%
More of our desired business result (increase in engagement, loyalty, etc.)
53%
Improved Customer Service
37%
Happier reward recipients
63%
Rewards delivered faster or on-time more
63%
Better program support from Tango Card
42%

Tango Card Case Study

Small Business Computer Services Company

Introduction

This case study of a small business computer services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Digital gift cards allow our company to instantly provide incentive to customers for their engagement. The flexible Tango Card ensures customers can find an incentive that is right for them — no matter where they are geographically located. It truly allows everyone to be happy with their reward. "

“Tango Card provides superior customer support not only to the client, but also to the customers receiving Tango Cards. They have always been there to answer questions, solve problems, and proactively provide solutions. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following ways prior to using Tango Card:
    • Purchased digital rewards and fulfilled themselves
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Spent a lot of time purchasing and fulfilling incentives
    • Dealt with high fees/costs associated with fulfilling rewards
    • Struggled with tracking/handling lost rewards
    • Lacked customer support for reward recipients
    • Had a reward selection that was limited

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their customers/users
  • Works with Tango Card in the following ways:
    • Integrating with RaaS API
  • Uses the following rewards in their program:
    • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Consumer/customer engagement
  • Benefited in the following ways as a result of working with Tango Card:
    • Reduced the time to manage/fulfill rewards
    • Reduced the cost to manage/fulfill rewards
    • Increased more of their desired business (increase in engagement, loyalty, etc.)
    • Improved Customer Service
    • Increased reward recipient happiness
    • Delivered rewards faster and on-time more
  • Improved their rewards program in the following ways since implementing Tango Card:
    • reduced the amount of time: 21-40%
    • reduced the cost of: 21-40%
    • increased their desired results related to: 21-40%

Tango Card Case Study

Medium Enterprise Consumer Services Company

Introduction

This case study of a medium enterprise consumer services company is based on an October 2021 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“My company primarily uses Tango Card to distribute research incentives to participants. Tango Card allows participants to customize their incentives and is simpler than managing individual purchasing and distribution of gift cards.”

Challenges

While working with Tango Card, they saw a DECREASE in the following areas:

  • Time spent managing and fulfilling rewards
  • Cost of managing and fulfilling rewards

Use Case

Partners with Tango Card to send rewards to impact:

  • Research participation

Orders their rewards through Tango Card’s Reward Genius dashboard.

Results

While working with Tango Card, they saw an INCREASE in the following areas:

  • Improved customer service
  • Happier reward recipients
  • Reward delivery times

Tango Card Customer Satisfaction Rating

An Operations Manager at a global 500 computer software company would be very likely to recommend Tango Card for this reason:

It’s so easy on both the administrative side and receiver side.

Tango Card Customer Testimonial

We are eventually replacing all customer referral rewards with Tango Card in order to create a more seamless system with better reporting and cost controls. The ability to create excitement around the product is an added plus.

Joseph Judt, Marketing Director, FinFit



More to Explore



About Tango Card

Tango Card is the go-to partner for enterprise digital reward solutions. Tango Card combines easy to use technology, a unique e-gift card and donation catalog, and expert support to deliver reward solutions with impact. Rewards sent by Tango Card are used every day by businesses of all sizes to drive positive results in employee rewards programs, wellness programs, customer acquisition & loyalty programs, research incentives, and modern payment disbursements.

Tango Card Website   Tango Card Website