TechValidate Research on Tango Card

These pages present data that TechValidate has sourced via direct research with verified customers and users of Tango Card. TechValidate stands behind the authenticity of all published data. Learn more »



737 Customers Surveyed

6,409 Data Points Collected

146 Published TechFacts

65 Published Charts

117 Published Case Studies



Selected Research Highlights


Tango Card Case Study

Small Business Media & Entertainment Company

Introduction

This case study of a small business media & entertainment company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“This mode of payment for our customers helps us with retention when some of our customers cannot accept check only payments. Same day payments for our customers vs waiting for a check to be mailed is a plus!”

“The customer service has been exceptional for not only our customers but for us as a client of Tango Card as well. Integration was easy and we now offer this on 3 of our 4 sites !”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following ways prior to using Tango Card:
    • Processed check/deposits/disbursements themselves
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Spent a lot of time purchasing and fulfilling incentives
    • Had a reward selection that was limited

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their customers/users
  • Works with Tango Card in the following ways:
    • Bulk ordering through Blast Rewards
    • Integrating with RaaS API
  • Uses the following rewards in their program:
    • Gift cards
    • Nonprofit donations

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Payment disbursement
  • Benefited in the following ways as a result of working with Tango Card:
    • Reduced the time to manage/fulfill rewards
    • Reduced the cost to manage/fulfill rewards
    • Improved Customer Service
    • Increased reward recipient happiness
    • Delivered rewards faster and on-time more
    • Received better program support
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 61-80%
    • Reduced the cost by: 21-40%
    • Increased their desired results by: 81-100%

Tango Card Case Study

Medium Enterprise Computer Software Company

Introduction

This case study of a medium enterprise computer software company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We conduct both quantitative and qualitative research, online and in-person. We needed a solution to cover all these aspects.”

“We’ve been able to offload virtually all support to Tango Card which makes it easier and faster for recipients to get assistance.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following ways prior to using Tango Card:
    • Used another fulfillment partner to fulfill rewards
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Dealt with high fees/costs associated with fulfilling rewards
    • Took too long for rewards to be delivered
    • Lacked customer support for reward recipients
    • Lacked program support from their reward provider
    • Had a reward selection that was limited

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Research participants
  • Works with Tango Card in the following ways:
    • Bulk ordering through Blast Rewards
    • Integrating into a platform they use
  • Uses the following rewards in their program:
    • Gift cards
    • Cash cards – e.g paypal, visa, bitcoin

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Payment disbursement
  • Benefited in the following ways as a result of working with Tango Card:
    • Reduced the time to manage/fulfill rewards
    • Reduced the cost to manage/fulfill rewards
    • Improved Customer Service
    • Delivered rewards faster and on-time more
    • Received better program support
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 0-20%
    • Reduced the cost of: 0-20%
    • Increased their desired results related to: 0-20%

Tango Card Customer Testimonial

Time saved, money saved, happy customers.

Jason Thomas, Chief Control Officer, Decision Analyst, Inc.

Tango Card Customer Research

Rewards Genius customers who switched from retail store gift card purchasing.

Why did you choose Rewards Genius to manage rewards in your rewards program? (select all that apply)

Time Savings
89%
Cost Savings
39%
Improved Reward Tracking
63%
Improved Spend Management
20%
Centralized Spend Management
37%
Ease of Use
85%
Improved Reward Experience
43%
Faster Reward Delivery
63%
To Use an Integration
11%
Customization Capabilities
17%
User Management
7%
Other
7%

Tango Card Customer Satisfaction Rating

Aaron Carr, a CEO at Qarrot Performance, would be very likely to recommend Tango Card for this reason:

Compared to the alternatives, it’s very easy to do business with Tango Card. Great product/platform, strong service orientation, and very reasonable pricing.

Tango Card Customer Research

In regards to managing your program, how much has Tango Card helped with the following since implementation?

0-20% 21-40% 41-60% 61-80% 81-100%

Reduction in time
Reduction in cost
Increase in desired result


More to Explore



About Tango Card

Tango Card is the go-to partner for enterprise digital reward solutions. Tango Card combines easy to use technology, a unique e-gift card and donation catalog, and expert support to deliver reward solutions with impact. Rewards sent by Tango Card are used every day by businesses of all sizes to drive positive results in employee rewards programs, wellness programs, customer acquisition & loyalty programs, research incentives, and modern payment disbursements.

Tango Card Website   Tango Card Website