Menu

TechValidate Research on Tango Card

These pages present data that TechValidate has sourced via direct research with verified customers and users of Tango Card. TechValidate stands behind the authenticity of all published data. Learn more »



185 Customers Surveyed

1,572 Data Points Collected

143 Published TechFacts

57 Published Charts

97 Published Case Studies



Selected Research Highlights


Tango Card Customer Testimonial

We give out rewards for research participation. Use of e-gift cards substantially reduces our effort and record keeping in giving out these rewards.

Operations Manager, Medium Enterprise Hospitality Company

Tango Card Case Study

Small Business Computer Software Company

Introduction

This case study of a small business computer software company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Tango Card has been a great partner for us. We have been able to confidently connect them with our clients (who ultimately give the cards out to their customers) and know that they will be given timely, professional support and service. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards the following way prior to using Tango Card:
    • Used another fulfillment partner to fulfill rewards
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Dealt with high fees/costs associated with fulfilling rewards
    • Lacked program support from their reward provider

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their customers’ customers
  • Works with Tango Card in the following way:
    • Integrating with RaaS API
  • Uses the following reward in their program:
    • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following area:
    • Referrals
  • Benefited in the following ways as a result of working with Tango Card:
    • Reduced the cost to manage/fulfill rewards
    • Improved Customer Service
    • Delivered rewards faster and on-time more
    • Received better program support
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 0-20%
    • Reduced the cost of: 21-40%
    • Increased their desired results related to: 0-20%

Tango Card Customer Testimonial

Digital gift cards solve the problem of trying to maintain a rewards catalog that is appealing and relevant to a broad target audience. With digital gift cards like Amazon.com, Visa, and Best Buy, you’ve already got access to a larger “catalog” then it would be possible to manage on your own. And you don’t have any of the fulfillment costs or delays associated with merchandise.

Aaron Carr, CEO, Friendefi

Tango Card Customer Research

How do you work with Tango Card?

Order through Rewards Genius Web Portal
30%
Bulk order through Blast Rewards
50%
Order a file of reward codes
10%
Integrated with RaaS API
40%

Tango Card Case Study

Lift Credit

Introduction

This case study of Lift Credit is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

“Our customers are more in charge, they can select the card they want as soon as they have earned enough points.”

“Having an API we were able to tie into has saved us from trying to track the earned rewards for each customer.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following ways prior to using Tango Card:
    • Purchased physical rewards and fulfilled themselves
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Spent a lot of time purchasing and fulfilling incentives
    • Struggled with tracking/handling lost rewards

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their employees
    • Their customers/users
  • Works with Tango Card in the following ways:
    • Ordering through Rewards Genius Web Portal
    • Integrating with RaaS API
  • Uses the following rewards in their program:
    • Gift cards
    • Nonprofit donations
    • Cash cards – e.g paypal, visa, bitcoin

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Employee engagement
    • Consumer/customer engagement
    • Customer loyalty
    • Referrals
  • Benefited in the following ways as a result of working with Tango Card:
    • Reduced the time to manage/fulfill rewards
    • Reduced the cost to manage/fulfill rewards
    • Increased more of their desired business (increase in engagement, loyalty, etc.)
    • Improved Customer Service
    • Increased reward recipient happiness
    • Delivered rewards faster and on-time more
    • Received better program support
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 81-100%
    • Reduced the cost: 21-40%
    • Increased their desired results related: 81-100%

Tango Card Customer Research

Which rewards do you use in your program?

Gift cards
98%
Cash cards - e.g paypal, visa, bitcoin
34%
Nonprofit donations
23%


More to Explore



About Tango Card

Tango Card is the go-to partner for enterprise digital reward solutions. Tango Card combines easy to use technology, a unique e-gift card and donation catalog, and expert support to deliver reward solutions with impact. Rewards sent by Tango Card are used every day by businesses of all sizes to drive positive results in employee rewards programs, wellness programs, customer acquisition & loyalty programs, research incentives, and modern payment disbursements.

Tango Card Website   Tango Card Website