TechValidate Research on Tango Card

These pages present data that TechValidate has sourced via direct research with verified customers and users of Tango Card. TechValidate stands behind the authenticity of all published data. Learn more »



426 Customers Surveyed

3,877 Data Points Collected

146 Published TechFacts

58 Published Charts

101 Published Case Studies



Selected Research Highlights


Tango Card Customer Research

Who do you send rewards to?

Your Employees
79%
Your Customers/Users
36%
Your Customers' Employees
21%
Your Partners
12%
Research Participants
6%

Tango Card Customer Satisfaction Rating

Amy Johnson, a Sr. Manager, Customer Advocacy and Engagement at Symantec Corporation, would be very likely to recommend Tango Card for this reason:

I have had many different types of interaction with Tango Card, and they are always responsive, helpful and incredibly proactive in areas that help our business and customers.

Tango Card Case Study

Educational Institution

Introduction

This case study of an educational institution is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“When we reach out to a large number of people, it would be very difficult to deliver physical gift cards instead of digital rewards. Additionally, not all of our target audience uses online shopping, has a credit card, or existing accounts online. Tango Card allows us to offer a valuable reward of their choosing and makes it easy for recipients to claim their reward. "

“Being able to have an online reward with so many options of vendors allows us to offer something of value to our families. Using Blast Rewards with the ability to deplete and replenish our account is extremely helpful and makes the process easy to manage and monitor.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following ways prior to using Tango Card:
    • Processed check/deposits/disbursements themselves
    • Purchased physical rewards and fulfilled themselves
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Had a reward selection that was limited
    • Had a reward selection that did not fit their program

Use Case

The key features and functionalities of Tango Card that the surveyed organization uses:

  • Sends rewards to the following people:
    • Research participants
  • Works with Tango Card in the following ways:
    • Bulk ordering through Blast Rewards
  • Uses the following rewards in their program:
    • Gift cards

Results

The surveyed organization achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Consumer/customer engagement

Tango Card Case Study

Medium Enterprise Retail Company

Introduction

This case study of a medium enterprise retail company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“E-gift cards are easier to re-issue than physical cards.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following way prior to using Tango Card:
    • Purchased physical rewards and fulfilled themselves
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Spent a lot of time purchasing and fulfilling incentives
    • Dealt with high fees/costs associated with fulfilling rewards
    • Struggled with tracking/handling lost rewards
    • Took too long for rewards to be delivered

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their customers/users
  • Works with Tango Card in the following way:
    • Bulk ordering through Blast Rewards
  • Uses the following reward in their program:
    • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Consumer/customer engagement
    • Customer loyalty
  • Benefited in the following ways as a result of working with Tango Card:
    • Reduced the time to manage/fulfill rewards
    • Reduced the cost to manage/fulfill rewards
    • Delivered rewards faster and on-time more
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 41-60%
    • Reduced the cost of: 0-20%
    • Increased their desired results related to: 0-20%

Tango Card Customer Research

In regards to managing your program, how much has Tango Card helped with the following since implementation?

0-20% 21-40% 41-60% 61-80% 81-100%

Reduction in time
Reduction in cost
Increase in desired result

Tango Card Customer Satisfaction Rating

Jolijt Tamanaha, a CMO at Fresh Prints, would be very likely to recommend Tango Card for this reason:

Love how easy it is to send customers gift cards!



More to Explore



About Tango Card

Tango Card is the go-to partner for enterprise digital reward solutions. Tango Card combines easy to use technology, a unique e-gift card and donation catalog, and expert support to deliver reward solutions with impact. Rewards sent by Tango Card are used every day by businesses of all sizes to drive positive results in employee rewards programs, wellness programs, customer acquisition & loyalty programs, research incentives, and modern payment disbursements.

Tango Card Website   Tango Card Website