TechValidate Research on Tango Card

These pages present data that TechValidate has sourced via direct research with verified customers and users of Tango Card. TechValidate stands behind the authenticity of all published data. Learn more »



292 Customers Surveyed

2,618 Data Points Collected

143 Published TechFacts

58 Published Charts

97 Published Case Studies



Selected Research Highlights


Tango Card Customer Research

Now that you work with Tango Card, what improvements have you experienced?

Reduction in time managing/fulfilling rewards
67%
Reduction in cost managing/fulfilling rewards
50%
More of our desired business result (increase in engagement, loyalty, etc.)
50%
Improved Customer Service
33%
Happier reward recipients
50%
Rewards delivered faster or on-time more
67%
Better program support from Tango Card
17%

Tango Card Customer Research

In regards to managing your program, how much has Tango Card helped with the following since implementation?

0-20% 21-40% 41-60% 61-80% 81-100%

Reduction in time
Reduction in cost
Increase in desired result

Tango Card Case Study

Medium Enterprise Computer Software Company

Introduction

This case study of a medium enterprise computer software company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Best ‘reward’ solution for all our employees.”

“Great customer service.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following ways prior to using Tango Card:
    • Purchased digital rewards and fulfilled themselves
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Spent a lot of time purchasing and fulfilling incentives
    • Took too long for rewards to be delivered
    • Had a reward selection that was limited

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their employees
  • Works with Tango Card in the following ways:
    • Ordering through Rewards Genius Web Portal
    • Bulk ordering through Blast Rewards
  • Uses the following rewards in their program:
    • Gift cards
    • Nonprofit donations
    • Cash cards – e.g paypal, visa, bitcoin

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Employee engagement
  • Benefited in the following ways as a result of working with Tango Card:
    • Reduced the time to manage/fulfill rewards
    • Reduced the cost to manage/fulfill rewards
    • Increased reward recipient happiness
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 61-80%
    • Reduced the cost by: 81-100%
    • Increased their desired results by: 61-80%

Tango Card Customer Testimonial

The Tango Card fee structure and fulfillment make them a key partner in our program.

Marketing Professional, Large Enterprise Professional Services Company

Tango Card Customer Satisfaction Rating

A Marketing Director of a small business computer services company would be very likely to recommend Tango Card for this reason:

Tango Card is a flexible option for our customers. Additionally, the customer support at Tango Card is impressive. In the rare event of an issue, it is resolved almost immediately.

Tango Card Case Study

Small Business Financial Services Company

Introduction

This case study of a small business financial services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Tango Card eases the process of distribution and is more accessible to the recipient (no more lost $500 gift cards!) It’s helpful for us to know that we can click a few buttons and go rather than sending someone out to purchase an actual gift card.”

“We value working with local companies. Tango Card’s customer service was on point when I was using it and thanks to this email I think I will refer you guys to our new office manager. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following way prior to using Tango Card:
    • Purchased physical rewards and fulfilled themselves
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Spent a lot of time purchasing and fulfilling incentives
    • Struggled with tracking/handling lost rewards
    • Took too long for rewards to be delivered

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their employees
  • Works with Tango Card in the following way:
    • Ordering through Rewards Genius Web Portal
  • Uses the following rewards in their program:
    • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following area:
    • Employee engagement
  • Benefited in the following ways as a result of working with Tango Card:
    • Reduced the time to manage/fulfill rewards
    • Improved Customer Service
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 81-100%
    • Reduced the cost of: 41-60%
    • Increased their desired results related to: 61-80%


More to Explore



About Tango Card

Tango Card is the go-to partner for enterprise digital reward solutions. Tango Card combines easy to use technology, a unique e-gift card and donation catalog, and expert support to deliver reward solutions with impact. Rewards sent by Tango Card are used every day by businesses of all sizes to drive positive results in employee rewards programs, wellness programs, customer acquisition & loyalty programs, research incentives, and modern payment disbursements.

Tango Card Website   Tango Card Website