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TechValidate Research on Tango Card

These pages present data that TechValidate has sourced via direct research with verified customers and users of Tango Card. TechValidate stands behind the authenticity of all published data. Learn more »



185 Customers Surveyed

1,572 Data Points Collected

143 Published TechFacts

57 Published Charts

97 Published Case Studies



Selected Research Highlights


Tango Card Case Study

Small Business Professional Services Company

Introduction

This case study of a small business professional services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We issue rewards to survey participants and they are more satisfied when they have redemption options and they receive the rewards quickly. Tango has helped us achieve that.”

“We used to issue paper checks for all our incentives. There was an incredible amount of time involved and more room for error due to a laborious process. All those problems have been eliminated through Tango.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following ways prior to using Tango Card:
    • Processed check / deposits / disbursements themselves
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Spent a lot of time purchasing and fulfilling incentives
    • Dealt with high fees / costs associated with fulfilling rewards
    • Took too long for rewards to be delivered

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Research participants
  • Works with Tango Card in the following way:
    • Bulk ordering through Blast Rewards
  • Uses the following rewards in their program:
    • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following area:
    • Survey participation
  • Benefited in the following ways as a result of working with Tango Card:
    • Reduced the time to manage / fulfill rewards
    • Delivered rewards faster and on-time more
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 41-60%
    • Reduced the cost of: 0-20%
    • Increased their desired results related to: 21-40%

Tango Card Case Study

InstaGC.com

Introduction

This case study of instaGC.com is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

“It’s quick and easy to reward customers with.”

“Working with Tango saves us a lot of time so we can spend it on other things.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following ways prior to using Tango Card:
    • Processed check/deposits/disbursements themselves
    • Purchased digital rewards and fulfilled themselves
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Spent a lot of time purchasing and fulfilling incentives
    • Had a reward selection that was limited

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their customers/users
  • Works with Tango Card in the following ways:
    • Integrating with RaaS API
  • Uses the following rewards in their program:
    • Gift cards
    • Cash cards – e.g paypal, visa, bitcoin

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Customer loyalty
    • Referrals
    • Acquisitions/offers/rebates
    • Payment disbursement
  • Benefited in the following ways as a result of working with Tango Card:
    • Reduced the time to manage/fulfill rewards
    • Reduced the cost to manage/fulfill rewards
    • Increased more of their desired business (increase in engagement, loyalty, etc.)
    • Improved Customer Service
    • Delivered rewards faster and on-time more
  • Improved their rewards program in the following ways since implementing Tango Card:
    • reduced the amount of time: 81-100%
    • reduced the cost of: 81-100%
    • increased their desired results related to: 81-100%

Tango Card Customer Testimonial

We love that our respondents can choose from a variety of retailers and charities where before Tango Card, respondents were tied to one merchandiser.

Operations Director, Small Business Professional Services Company

Tango Card Customer Research

Now that you work with Tango Card, what improvements have you experienced?

Reduction in time managing / fulfilling rewards
58%
Reduction in cost managing / fulfilling rewards
32%
More of our desired business result (increase in engagement, loyalty, etc.)
53%
Improved Customer Service
37%
Happier reward recipients
63%
Rewards delivered faster or on-time more
63%
Better program support from Tango Card
42%

Tango Card Customer Research

Who do you send rewards to?

Your Employees
79%
Your Customers/Users
36%
Your Customers' Employees
21%
Your Partners
12%
Research Participants
6%

Tango Card Customer Testimonial

Very good customer service.

Human Resources Director, Large Enterprise Industrial Manufacturing Company



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About Tango Card

Tango Card is the go-to partner for enterprise digital reward solutions. Tango Card combines easy to use technology, a unique e-gift card and donation catalog, and expert support to deliver reward solutions with impact. Rewards sent by Tango Card are used every day by businesses of all sizes to drive positive results in employee rewards programs, wellness programs, customer acquisition & loyalty programs, research incentives, and modern payment disbursements.

Tango Card Website   Tango Card Website