737 Customers Surveyed
6,409 Data Points Collected
146 Published TechFacts
65 Published Charts
117 Published Case Studies
Tango Card Case Study
This case study of a medium enterprise professional services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
The business challenges that led the profiled company to evaluate and ultimately select Tango Card:
The key features and functionalities of Tango Card that the surveyed company uses:
The surveyed company achieved the following results with Tango Card:
Tango Card Case Study
This case study of Value Drug Company is based on an October 2021 survey of Tango Card customers by TechValidate, a 3rd-party research service.
“We were doing physical gift cards. We needed someone to go and physically purchase individual cards, which often incurred fees. Large numbers of cards were difficult to obtain easily. Outside of Visa gift cards, couldn’t be certain that the physical cards we chose were what was desired by employees.”
While working with Tango Card, they saw a DECREASE in the following areas:
Partners with Tango Card to send rewards to impact:
Orders their rewards through Tango Card’s Reward Genius dashboard.
While working with Tango Card, they saw an INCREASE in the following areas:
Tango Card Customer Satisfaction Rating
A Business Professional of a small business health care company would be very likely to recommend Tango Card for this reason:
Fair pricing and nice product selection. Tango Card is easy to work with.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Tango Card?”
Tango Card Customer Satisfaction Rating
Amy Johnson, a Sr. Manager, Customer Advocacy and Engagement at Symantec Corporation, would be very likely to recommend Tango Card for this reason:
I have had many different types of interaction with Tango Card, and they are always responsive, helpful and incredibly proactive in areas that help our business and customers.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Tango Card?”
Tango Card Customer Research
Now that you work with Tango Card, what improvements have you experienced?
| Reduction in time managing/fulfilling rewards |
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| Reduction in cost managing/fulfilling rewards |
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| More of our desired business result (increase in engagement, loyalty, etc.) |
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| Improved Customer Service |
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| Happier reward recipients |
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| Rewards delivered faster or on-time more |
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| Better program support from Tango Card |
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Tango Card Customer Research
Before working with Tango Card, did you experience any of the following challenges?
| We spent a lot of time purchasing and fulfilling incentives |
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| Reward selection was limited |
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| Struggled with tracking/handling lost rewards |
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| It took too long for rewards to be delivered |
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| High fees/costs associated with fulfilling rewards |
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| Customer support for reward recipients was lacking |
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| Program support from reward provider was lacking |
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| Reward selection did not fit our program |
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Tango Card Website Tango Card Website
