TechValidate Research on Tango Card

These pages present data that TechValidate has sourced via direct research with verified customers and users of Tango Card. TechValidate stands behind the authenticity of all published data. Learn more »



600 Customers Surveyed

5,312 Data Points Collected

146 Published TechFacts

63 Published Charts

117 Published Case Studies



Selected Research Highlights


Tango Card Customer Testimonial

[E-gift cards] allow for extemporaneous recognition which is easily administered and received in a timely fashion.

Nick Moore, Board of Directors, Hospital Housekeeping Systems

Tango Card Customer Research

Now that you work with Tango Card, what improvements have you experienced?

Reduction in time managing / fulfilling rewards
60%
Rewards delivered faster or on-time more
44%
Happier reward recipients
36%
Reduction in cost managing / fulfilling rewards
36%
Better program support from Tango Card
32%
Improved Customer Service
32%
More of our desired business result (increase in engagement, loyalty, etc.)
16%

Tango Card Case Study

Medium Enterprise Media & Entertainment Company

Introduction

This case study of a medium enterprise media & entertainment company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We need Tango Card for research participants or people wouldn’t participate in our research studies.”

“Better customer service, ease of use, and no fee.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following ways prior to using Tango Card:
    • Used another fulfillment partner to fulfill rewards
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Dealt with high fees/costs associated with fulfilling rewards
    • Struggled with tracking/handling lost rewards
    • Took too long for rewards to be delivered
    • Lacked customer support for reward recipients
    • Had a reward selection that was limited

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Research participants
  • Works with Tango Card in the following ways:
    • Ordering a file of reward codes
  • Uses the following rewards in their program:
    • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Consumer/customer engagement
  • Benefited in the following ways as a result of working with Tango Card:
    • Improved Customer Service
    • Increased reward recipient happiness
    • Received better program support
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 21-40%
    • Reduced the cost: 21-40%
    • Increased their desired results related: 0-20%

Tango Card Case Study

Kibble & Prentice

Introduction

This case study of Kibble & Prentice is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

“Three reasons why gift cards are valuable to Kibble & Prentice 1) the immediacy of the recognition/reward when an employee does something worth celebrating; 2) we don’t have to keep an inventory of physical gift cards on hand, and 3) the supervisor can send the award to the employee without having to complete a form and route it through HR.”

“Our recognition/reward program is central to our employee engagement platform, and Tango Card took a cumbersome and time-consuming program and streamlined it. Rewards happen much more quickly now, and our supervisors are doing most of the work themselves so that the HR team isn’t impacted so heavily.”

Challenges

  • Fulfilled rewards in the following ways prior to using Tango Card:
    • Purchased physical rewards and fulfilled themselves
    • Purchased digital rewards and fulfilled themselves
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Spent a lot of time purchasing and fulfilling incentives
    • Dealt with high fees/costs associated with fulfilling rewards
    • Lacked customer support for reward recipients
    • Lacked program support from their reward provider
    • Had a reward selection that was limited

Use Case

  • Sends rewards to the following people:
    • Their employees
  • Works with Tango Card in the following way:
    • Ordering through Rewards Genius Web Portal
  • Uses the following rewards in their program:
    • Gift cards
    • Nonprofit donations
    • Cash cards – e.g paypal, visa, bitcoin

Results

  • Sends rewards to improve the following area:
    • Employee engagement
  • Benefited in the following ways as a result of working with Tango Card:
    • Reduced the time to manage/fulfill rewards
    • Reduced the cost to manage/fulfill rewards
    • Improved Customer Service
    • Increased reward recipient happiness
    • Delivered rewards faster and on-time more
    • Received better program support
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 41-60%
    • Reduced the cost of: 0-20%
    • Increased their desired results related to: 0-20%

Tango Card Customer Research

How would you rate Tango Card?

43%
28%
21%

Tango Card Customer Testimonial

We love that our respondents can choose from a variety of retailers and charities where before Tango Card, respondents were tied to one merchandiser.

Operations Director, Small Business Professional Services Company



More to Explore



About Tango Card

Tango Card is the go-to partner for enterprise digital reward solutions. Tango Card combines easy to use technology, a unique e-gift card and donation catalog, and expert support to deliver reward solutions with impact. Rewards sent by Tango Card are used every day by businesses of all sizes to drive positive results in employee rewards programs, wellness programs, customer acquisition & loyalty programs, research incentives, and modern payment disbursements.

Tango Card Website   Tango Card Website