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TechValidate Research on Tango Card

These pages present data that TechValidate has sourced via direct research with verified customers and users of Tango Card. TechValidate stands behind the authenticity of all published data. Learn more »



185 Customers Surveyed

1,572 Data Points Collected

143 Published TechFacts

57 Published Charts

97 Published Case Studies



Selected Research Highlights


Tango Card Customer Research

How do you work with Tango Card?

Order through Rewards Genius Web Portal
58%
Bulk order through Blast Rewards
36%
Integrated with RaaS API
24%
Tango Card is integrated into a platform that I use
12%

Tango Card Case Study

Fortune 500 Transportation Services Company

Introduction

This case study of a Fortune 500 transportation services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“They provide the opportunity for our leaders to issue on-the-spot and in-the-moment recognition.”

“The support and collaborative relationship we have with the Tango team has been fantastic! The Reward Genius technical solution and process is not exactly 100% perfect solution for us given our size, but the Tango team does their best to attempt to resolve issues where possible and where needed.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following ways prior to using Tango Card:
    • Purchased physical rewards and fulfilled themselves
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Spent a lot of time purchasing and fulfilling incentives
    • Dealt with high fees/costs associated with fulfilling rewards
    • Struggled with tracking/handling lost rewards
    • Took too long for rewards to be delivered
    • Had a reward selection that was limited

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their employees
  • Works with Tango Card in the following ways:
    • Ordering through Rewards Genius Web Portal
  • Uses the following rewards in their program:
    • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Employee engagement
  • Benefited in the following ways as a result of working with Tango Card:
    • Reduced the time to manage/fulfill rewards
    • Increased more of their desired business (increase in engagement, loyalty, etc.)
    • Delivered rewards faster and on-time more
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 81-100%
    • Reduced the cost by: 0-20%
    • Increased their desired results by: 61-80%

Tango Card Customer Research

Which rewards do you use in your program?

Gift cards
94%
Cash cards - e.g paypal, visa, bitcoin
45%
Nonprofit donations
26%

Tango Card Customer Satisfaction Rating

A CEO at a small business consumer services company would be very likely to recommend Tango Card for this reason:

Easy to use and enjoyed by all who’ve received them.

Tango Card Customer Testimonial

Tango Card makes it so we don’t have to manually issue compensation for our participants and allows the system to do it for us.

Chief Technology Officer, Small Business Computer Software Company

Tango Card Case Study

S&P 500 Computer Software Company

Introduction

This case study of a S&P 500 computer software company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Tango Card provides a repeatable recipient experience from a global perspective.”

“Due to increased tax scrutiny, having a reward system in place that could be reported against and implemented globally was a priority. Additionally, Tango Card has provided a very high level of customer service.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following ways prior to using Tango Card:
    • Processed check/deposits/disbursements themselves
    • Purchased physical rewards and fulfilled themselves
    • Purchased digital rewards and fulfilled themselves

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their employees
    • Their customers/users
    • Their partners
    • Their customers’ employees
  • Works with Tango Card in the following ways:
    • Ordering through Rewards Genius Web Portal
  • Uses the following rewards in their program:
    • Gift cards
    • Cash cards – e.g paypal, visa, bitcoin

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Employee engagement
    • Employee incentive payments
  • Benefited in the following ways as a result of working with Tango Card:
    • Reduced the time to manage/fulfill rewards
    • Increased more of their desired business (increase in engagement, loyalty, etc.)
    • Improved reward spend tracking
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 0-20%
    • Reduced the cost of: 0-20%
    • Increased their desired results related to: 81-100%


More to Explore



About Tango Card

Tango Card is the go-to partner for enterprise digital reward solutions. Tango Card combines easy to use technology, a unique e-gift card and donation catalog, and expert support to deliver reward solutions with impact. Rewards sent by Tango Card are used every day by businesses of all sizes to drive positive results in employee rewards programs, wellness programs, customer acquisition & loyalty programs, research incentives, and modern payment disbursements.

Tango Card Website   Tango Card Website