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TechValidate Research on Tango Card

These pages present data that TechValidate has sourced via direct research with verified customers and users of Tango Card. TechValidate stands behind the authenticity of all published data. Learn more »



282 Customers Surveyed

2,518 Data Points Collected

143 Published TechFacts

57 Published Charts

97 Published Case Studies



Selected Research Highlights


Tango Card Customer Research

Now that you work with Tango Card, what improvements have you experienced?

Reduction in time managing / fulfilling rewards
58%
Reduction in cost managing / fulfilling rewards
32%
More of our desired business result (increase in engagement, loyalty, etc.)
53%
Improved Customer Service
37%
Happier reward recipients
63%
Rewards delivered faster or on-time more
63%
Better program support from Tango Card
42%

Tango Card Case Study

Heartland Dental

Introduction

This case study of Heartland Dental is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

“Easy to deliver, track, and redeem”

“The partnership has improved our incentive tracking and gained us easy visibility into what we are spending on rewards”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following way prior to using Tango Card:
    • Purchased physical rewards and fulfilled themselves
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Spent a lot of time purchasing and fulfilling incentives
    • Dealt with high fees/costs associated with fulfilling rewards
    • Struggled with tracking/handling lost rewards
    • Lacked customer support for reward recipients
    • Lacked program support from their reward provider

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their employees
  • Works with Tango Card in the following way:
    • Ordering through Rewards Genius Web Portal
  • Uses the following rewards in their program:
    • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following area:
    • Employee engagement
  • Benefited in the following ways as a result of working with Tango Card:
    • Reduced the time to manage/fulfill rewards
    • Reduced the cost to manage/fulfill rewards
    • Improved Customer Service
    • Delivered rewards faster and on-time more
    • Received better program support
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 41-60%
    • Reduced the cost of: 21-40%
    • Increased their desired results related to: 41-60%

Tango Card Case Study

Delta Dental Plan of CA

Introduction

This case study of Delta Dental Plan of CA is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

“Employees love it. They can bank the rewards and pick whatever they want.”

“Tango is awesome. It cuts out all the time it takes to go out and shop for rewards and allows the employee to choose.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following way prior to using Tango Card:
    • Purchased physical rewards and fulfilled themselves
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Spent a lot of time purchasing and fulfilling incentives
    • Struggled with tracking / handling lost rewards

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their employees
  • Works with Tango Card in the following way:
    • Ordering through Rewards Genius Web Portal
  • Uses the following rewards in their program:
    • Gift cards
    • Nonprofit donations

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following area:
    • Employee engagement
  • Benefited in the following ways as a result of working with Tango Card:
    • Reduced the time to manage / fulfill rewards
    • Increased more of their desired business (increase in engagement, loyalty, etc.)
    • Increased reward recipient happiness
    • Delivered rewards faster and on-time more
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 81-100%
    • Reduced the cost by: 0-20%
    • Increased their desired results by: 81-100%

Tango Card Customer Testimonial

Digital gift cards solve the problem of trying to maintain a rewards catalog that is appealing and relevant to a broad target audience. With digital gift cards like Amazon.com, Visa, and Best Buy, you’ve already got access to a larger “catalog” then it would be possible to manage on your own. And you don’t have any of the fulfillment costs or delays associated with merchandise.

Aaron Carr, CEO, Friendefi

Tango Card Customer Research

Which rewards do you use in your program?

Gift cards
98%
Cash cards - e.g paypal, visa, bitcoin
34%
Nonprofit donations
23%

Tango Card Customer Satisfaction Rating

Devin Prejean, an IT Systems Analyst at Chevron Phillips Chemical Company would be very likely to recommend Tango Card for this reason:

I love Tango Card. It has really helped our company efficiently pay employees for a job well done. I have automated paying people with the API. Very handy.



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About Tango Card

Tango Card is the go-to partner for enterprise digital reward solutions. Tango Card combines easy to use technology, a unique e-gift card and donation catalog, and expert support to deliver reward solutions with impact. Rewards sent by Tango Card are used every day by businesses of all sizes to drive positive results in employee rewards programs, wellness programs, customer acquisition & loyalty programs, research incentives, and modern payment disbursements.

Tango Card Website   Tango Card Website