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TechValidate Research on Tango Card

These pages present data that TechValidate has sourced via direct research with verified customers and users of Tango Card. TechValidate stands behind the authenticity of all published data. Learn more »



185 Customers Surveyed

1,572 Data Points Collected

138 Published TechFacts

57 Published Charts

97 Published Case Studies



Selected Research Highlights


Tango Card Customer Testimonial

The support from Tango Card’s customer service has been excellent.

Nick Moore, Board of Directors, Hospital Housekeeping Systems

Tango Card Customer Testimonial

The Tango Card fee structure and fulfillment make them a key partner in our program.

Marketing Professional, Large Enterprise Professional Services Company

Tango Card Customer Research

Now that you work with Tango Card, what improvements have you experienced?

Reduction in time managing/fulfilling rewards
67%
Reduction in cost managing/fulfilling rewards
50%
More of our desired business result (increase in engagement, loyalty, etc.)
50%
Improved Customer Service
33%
Happier reward recipients
50%
Rewards delivered faster or on-time more
67%
Better program support from Tango Card
17%

Tango Card Case Study

Patriotic AdVANtures

Introduction

This case study of Patriotic AdVANtures is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

“I just got this email from one of our customers:

‘Thank you very much for this wonderful surprise. What an awesome program y’all have. Keep up the great work!’"

“Does what I want with minimal effort.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following ways prior to using Tango Card:
    • Did not send rewards
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Had a reward selection that was limited
    • Had a reward selection that did not fit their program

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their customers/users
  • Works with Tango Card in the following ways:
    • Ordering a file of reward codes
  • Uses the following rewards in their program:
    • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Referrals
    • Incentive awards
  • Benefited in the following ways as a result of working with Tango Card:
    • Improved Customer Service
    • Increased reward recipient happiness
    • Delivered rewards faster and on-time more
    • Received better program support
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 81-100%
    • Reduced the cost by: 81-100%
    • Increased their desired results by: 81-100%

Tango Card Case Study

Small Business Financial Services Company

Introduction

This case study of a small business financial services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards the following way prior to using Tango Card:
    • Purchased digital rewards and fulfilled themselves
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Spent a lot of time purchasing and fulfilling incentives
    • Struggled with tracking/handling lost rewards
    • Took too long for rewards to be delivered
    • Lacked customer support for reward recipients
    • Lacked program support from their reward provider

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their customers/users
  • Works with Tango Card in the following way:
    • Integrating with RaaS API
  • Uses the following reward in their program:
    • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following area:
    • Acquisitions/offers/rebates
  • Benefited in the following ways as a result of working with Tango Card:
    • Reduced the time to manage/fulfill rewards
    • Reduced the cost to manage/fulfill rewards
    • Improved Customer Service
    • Increased reward recipient happiness
    • Delivered rewards faster and on-time more
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 81-100%
    • Reduced the cost of: 0-20%
    • Increased their desired results related to: 41-60%

Tango Card Customer Research

Prior to Tango Card, how were you fulfilling rewards?

We did not send rewards
14%
We processed check/deposits/disbursements ourselves
43%
We purchased physical rewards and fulfilled ourselves
43%
We purchased digital rewards and fulfilled ourselves
43%


More to Explore



About Tango Card

Tango Card is the go-to partner for enterprise digital reward solutions. Tango Card combines easy to use technology, a unique e-gift card and donation catalog, and expert support to deliver reward solutions with impact. Rewards sent by Tango Card are used every day by businesses of all sizes to drive positive results in employee rewards programs, wellness programs, customer acquisition & loyalty programs, research incentives, and modern payment disbursements.

Tango Card Website   Tango Card Website