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TechValidate Research on Tango Card

These pages present data that TechValidate has sourced via direct research with verified customers and users of Tango Card. TechValidate stands behind the authenticity of all published data. Learn more »



105 Customers Surveyed

949 Data Points Collected

124 Published TechFacts

57 Published Charts

97 Published Case Studies



Selected Research Highlights


Tango Card Customer Testimonial

Reduction in time and cost.

Human Resources Director, Large Enterprise Industrial Manufacturing Company

Tango Card Case Study

Medium Enterprise Computer Software Company

Introduction

This case study of a medium enterprise computer software company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We needed a way to track who was receiving awards for tax purposes and with the reporting feature Tango Card offers we are able to do that.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following ways prior to using Tango Card:
    • Purchased physical rewards and fulfilled themselves
    • Purchased digital rewards and fulfilled themselves

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their employees
    • Their customers/users
    • Their partners
    • Their customers’ employees
    • Research participants
  • Works with Tango Card in the following ways:
    • Ordering through Rewards Genius Web Portal
    • Bulk ordering through Blast Rewards
  • Uses the following rewards in their program:
    • Gift cards
    • Cash cards – e.g paypal, visa, bitcoin

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Employee engagement
    • Consumer/customer engagement
    • Referrals
    • Research
  • Benefited in the following ways as a result of working with Tango Card:
    • Reporting Capability
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 41-60%
    • Reduced the cost by: 41-60%
    • Increased their desired results by: 41-60%

Tango Card Customer Research

In regards to managing your program, how much has Tango Card helped with the following since implementation? Your best estimate will do.

S 0-20% S 21-40% S 41-60% S 61-80% S 81-100%

Reduction in time
Reduction in cost
Increase in desired result

Tango Card Customer Research

Fulfilling incentives is time consuming

Before working with Tango Card, did you experience any of the following challenges?

We spent a lot of time purchasing and fulfilling incentives
60%
Reward selection was limited
48%
Struggled with tracking/handling lost rewards
44%
It took too long for rewards to be delivered
39%
High fees/costs associated with fulfilling rewards
36%
Customer support for reward recipients was lacking
28%
Program support from reward provider was lacking
15%
Reward selection did not fit our program
12%

Tango Card Case Study

Small Business Financial Services Company

Introduction

This case study of a small business financial services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards the following way prior to using Tango Card:
    • Purchased digital rewards and fulfilled themselves
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Spent a lot of time purchasing and fulfilling incentives
    • Struggled with tracking/handling lost rewards
    • Took too long for rewards to be delivered
    • Lacked customer support for reward recipients
    • Lacked program support from their reward provider

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their customers/users
  • Works with Tango Card in the following way:
    • Integrating with RaaS API
  • Uses the following reward in their program:
    • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following area:
    • Acquisitions/offers/rebates
  • Benefited in the following ways as a result of working with Tango Card:
    • Reduced the time to manage/fulfill rewards
    • Reduced the cost to manage/fulfill rewards
    • Improved Customer Service
    • Increased reward recipient happiness
    • Delivered rewards faster and on-time more
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 81-100%
    • Reduced the cost of: 0-20%
    • Increased their desired results related to: 41-60%

Tango Card Customer Satisfaction Rating

A Planning Director of a medium enterprise consumer services company would be very likely to recommend Tango Card for this reason:

Tango Card’s process is streamlined, simple and user-friendly. GREAT customer service!



More to Explore



About Tango Card

Tango Card is the go-to partner for enterprise digital reward solutions. Tango Card combines easy to use technology, a unique e-gift card and donation catalog, and expert support to deliver reward solutions with impact. Rewards sent by Tango Card are used every day by businesses of all sizes to drive positive results in employee rewards programs, wellness programs, customer acquisition & loyalty programs, research incentives, and modern payment disbursements.

Tango Card Website   Tango Card Website