TechValidate Research on Tango Card

These pages present data that TechValidate has sourced via direct research with verified customers and users of Tango Card. TechValidate stands behind the authenticity of all published data. Learn more »



426 Customers Surveyed

3,877 Data Points Collected

143 Published TechFacts

58 Published Charts

100 Published Case Studies



Selected Research Highlights


Tango Card Case Study

Small Business Health Care Company

Introduction

This case study of a small business health care company is based on a November 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We perform paid research of highly-skilled medical professionals. Digital cards are the easiest way to fulfill payment to participants.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Had a reward selection that did not fit their program

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Research participants
  • Works with Tango Card in the following ways:
    • Bulk ordering through Blast Rewards
  • Uses the following rewards in their program:
    • Gift cards
    • Cash cards – e.g paypal, visa, bitcoin

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Payment disbursement
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 41-60%
    • Reduced the cost: 0-20%
    • Increased their desired results: 41-60%

Tango Card Case Study

Lift Credit

Introduction

This case study of Lift Credit is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

“Gift Cards are instant gratification for our customers. They are perfect for helping our customers repeat their business.”

“Tango Card is a great solution to easily give your customers and employees rewards. They help employee engagement as well as customer engagement and repeat percentage.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following ways prior to using Tango Card:
    • Did not send rewards

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their employees
    • Their customers/users
  • Works with Tango Card in the following way:
    • Integrating with RaaS API
  • Uses the following rewards in their program:
    • Gift cards
    • Cash cards – e.g paypal, visa, bitcoin

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Employee engagement
    • Consumer/customer engagement
    • Customer loyalty
  • Benefited in the following ways as a result of working with Tango Card:
    • Increased more of their desired business (increase in engagement, loyalty, etc.)
    • Improved Customer Service
    • Increased reward recipient happiness
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 0-20%
    • Reduced the cost of: 0-20%
    • Increased their desired results related to: 0-20%

Tango Card Customer Satisfaction Rating

A Business Project Manager of an educational institution would be very likely to recommend Tango Card for this reason:

Very easy to use – survey respondents appreciate Tango Card flexibility. I appreciate that there is no minimum order and that funds can be used and replenished as needed. It makes it extremely helpful when using Tango cards as a survey response incentive.

Tango Card Customer Research

Now that you work with Tango Card, what improvements have you experienced?

Reduction in time managing/fulfilling rewards
65%
Rewards delivered faster or on-time more
60%
Happier reward recipients
48%
Reduction in cost managing/fulfilling rewards
42%
Improved Customer Service
38%
Better program support from Tango Card
33%
More of our desired business result (increase in engagement, loyalty, etc.)
33%

Tango Card Customer Research

How do you work with Tango Card?

Bulk order through Blast Rewards
38%
Integrated with RaaS API
29%
Tango Card is integrated into a platform that I use
24%
Order through Rewards Genius Web Portal
14%
Order a file of reward codes
10%

Tango Card Customer Testimonial

Thanks participants for their time, keeps pool of potential research participants happy.

Marketing Director, Small Business Professional Services Company



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About Tango Card

Tango Card is the go-to partner for enterprise digital reward solutions. Tango Card combines easy to use technology, a unique e-gift card and donation catalog, and expert support to deliver reward solutions with impact. Rewards sent by Tango Card are used every day by businesses of all sizes to drive positive results in employee rewards programs, wellness programs, customer acquisition & loyalty programs, research incentives, and modern payment disbursements.

Tango Card Website   Tango Card Website