TechValidate Research on Tango Card

These pages present data that TechValidate has sourced via direct research with verified customers and users of Tango Card. TechValidate stands behind the authenticity of all published data. Learn more »



292 Customers Surveyed

2,618 Data Points Collected

143 Published TechFacts

58 Published Charts

97 Published Case Studies



Selected Research Highlights


Tango Card Customer Research

How do you work with Tango Card?

Bulk order through Blast Rewards
71%
Integrated with RaaS API
23%
Order through Rewards Genius Web Portal
16%
Order a file of reward codes
13%
Tango Card is integrated into a platform that I use
10%

Tango Card Case Study

Fortune 500 Transportation Services Company

Introduction

This case study of a Fortune 500 transportation services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Digital gift cards provide truly instant and on-the-spot recognition and allow recipients to choose from an endless amount of ways to redeem their reward. "

“No setup fees, no costs associated with the cards, instant recognition, recipients and those rewarding love it”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following ways prior to using Tango Card:
    • Did not send rewards
    • Purchased physical rewards and fulfilled themselves
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Struggled with tracking/handling lost rewards
    • Took too long for rewards to be delivered

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their employees
  • Works with Tango Card in the following ways:
    • Ordering through Rewards Genius Web Portal
  • Uses the following rewards in their program:
    • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Employee engagement
  • Benefited in the following ways as a result of working with Tango Card:
    • Increased reward recipient happiness
    • Delivered rewards faster and on-time more
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 0-20%
    • Reduced the cost by: 0-20%
    • Increased their desired results by: 61-80%

Tango Card Customer Testimonial

Tango card has been easy to work with from sales to account management to funding. Everyone has been knowledgeable, fair, responsive and pleasant to work with. The Tango Card API was easy to integrate with and our Account Manager made sure that are non technical staff understood the solution.

Business Professional, Small Business Health Care Company

Tango Card Customer Research

Consumer Acquisition/Engagement/Retention

In regards to managing your program, how much has Tango Card helped with the following since implementation?

0-20% 21-40% 41-60% 61-80% 81-100%

Reduction in time
Reduction in cost
Increase in desired result

Tango Card Case Study

Fortune 500 Transportation Services Company

Introduction

This case study of a Fortune 500 transportation services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“They provide the opportunity for our leaders to issue on-the-spot and in-the-moment recognition.”

“The support and collaborative relationship we have with the Tango team has been fantastic! The Reward Genius technical solution and process is not exactly 100% perfect solution for us given our size, but the Tango team does their best to attempt to resolve issues where possible and where needed.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following ways prior to using Tango Card:
    • Purchased physical rewards and fulfilled themselves
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Spent a lot of time purchasing and fulfilling incentives
    • Dealt with high fees/costs associated with fulfilling rewards
    • Struggled with tracking/handling lost rewards
    • Took too long for rewards to be delivered
    • Had a reward selection that was limited

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their employees
  • Works with Tango Card in the following ways:
    • Ordering through Rewards Genius Web Portal
  • Uses the following rewards in their program:
    • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Employee engagement
  • Benefited in the following ways as a result of working with Tango Card:
    • Reduced the time to manage/fulfill rewards
    • Increased more of their desired business (increase in engagement, loyalty, etc.)
    • Delivered rewards faster and on-time more
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 81-100%
    • Reduced the cost by: 0-20%
    • Increased their desired results by: 61-80%

Tango Card Customer Satisfaction Rating

An Operations Manager of a small business professional services company would be very likely to recommend Tango Card for this reason:

The service is great and it has removed many issues we previously encountered with incentive fulfillment.



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About Tango Card

Tango Card is the go-to partner for enterprise digital reward solutions. Tango Card combines easy to use technology, a unique e-gift card and donation catalog, and expert support to deliver reward solutions with impact. Rewards sent by Tango Card are used every day by businesses of all sizes to drive positive results in employee rewards programs, wellness programs, customer acquisition & loyalty programs, research incentives, and modern payment disbursements.

Tango Card Website   Tango Card Website