TechValidate Research on Tango Card

These pages present data that TechValidate has sourced via direct research with verified customers and users of Tango Card. TechValidate stands behind the authenticity of all published data. Learn more »



426 Customers Surveyed

3,877 Data Points Collected

143 Published TechFacts

58 Published Charts

101 Published Case Studies



Selected Research Highlights


Tango Card Customer Satisfaction Rating

Dominique Flora-Kamis, a Marketing Professional at Moneydart Global Services would be very likely to recommend Tango Card for this reason:

Ease of use and the product offering.

Tango Card Case Study

Medium Enterprise Educational Institution Company

Introduction

This case study of a medium enterprise educational institution company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“A digital bank where employees can purchase digital cards are easier for the individual to manage.”

“We were able to implement a company wide program on a joint platform.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following ways prior to using Tango Card:
    • Purchased physical rewards and fulfilled themselves
    • Purchased digital rewards and fulfilled themselves
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Spent a lot of time purchasing and fulfilling incentives
    • Dealt with high fees/costs associated with fulfilling rewards
    • Had a reward selection that was limited

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their employees
  • Works with Tango Card in the following way:
    • Ordering through Rewards Genius Web Portal
  • Uses the following reward in their program:
    • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Employee engagement
    • Wellness engagement
    • Referrals
    • Channel management
    • Achieving goals
  • Benefited in the following ways as a result of working with Tango Card:
    • Reduced the time to manage/fulfill rewards
    • Reduced the cost to manage/fulfill rewards
    • Increased reward recipient happiness
    • Delivered rewards faster and on-time more
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 21-40%
    • Reduced the cost of: 0-20%
    • Increased their desired results related to: 0-20%

Tango Card Customer Research

Now that you work with Tango Card, what improvements have you experienced?

Reduction in time managing/fulfilling rewards
80%
Reduction in cost managing/fulfilling rewards
60%
More of our desired business result (increase in engagement, loyalty, etc.)
25%
Improved Customer Service
45%
Happier reward recipients
45%
Rewards delivered faster or on-time more
60%
Better program support from Tango Card
30%

Tango Card Case Study

Friendefi (Qarrot Performance)

Introduction

This case study of Friendefi (Qarrot Performance) is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

“Digital gift cards solve the problem of trying to maintain a rewards catalog that is appealing and relevant to a broad target audience. With digital gift cards like Amazon.com, Visa, and Best Buy, you’ve already got access to a larger ‘catalog’ then it would be possible to manage on your own. And you don’t have any of the fulfillment costs or delays associated with merchandise.”

“As a cloud-based employee motivation platform, rewards are an integral part of our overall value proposition to customers. And with Tango Card, we have everything we require – an API that’s easy to work with, over 200 digital gift cards, and great support. Honestly, it’s hard to imagine working with anyone else.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following ways prior to using Tango Card:
    • Used another fulfillment partner to fulfill rewards
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Spent a lot of time purchasing and fulfilling incentives
    • Dealt with high fees / costs associated with fulfilling rewards
    • Struggled with tracking / handling lost rewards
    • Took too long for rewards to be delivered
    • Lacked customer support for reward recipients

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their customers’ employees
  • Works with Tango Card in the following way:
    • Integrating with RaaS API
  • Uses the following reward in their program:
    • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Employee engagement
    • Improve employee sales performance
  • Benefited in the following ways as a result of working with Tango Card:
    • Reduced the time to manage / fulfill rewards
    • Reduced the cost to manage / fulfill rewards
    • Increased more of their desired business (increase in engagement, loyalty, etc.)
    • Improved Customer Service
    • Increased reward recipient happiness
    • Delivered rewards faster and on-time more
    • Received better program support
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 61-80%
    • Reduced the cost by: 61-80%
    • Increased their desired results by: 21-40%

Tango Card Customer Research

Now that you work with Tango Card, what improvements have you experienced?

Reduction in time managing / fulfilling rewards
60%
Rewards delivered faster or on-time more
44%
Happier reward recipients
36%
Reduction in cost managing / fulfilling rewards
36%
Better program support from Tango Card
32%
Improved Customer Service
32%
More of our desired business result (increase in engagement, loyalty, etc.)
16%

Tango Card Customer Testimonial

We are eventually replacing all customer referral rewards with Tango Card in order to create a more seamless system with better reporting and cost controls. The ability to create excitement around the product is an added plus.

Joseph Judt, Marketing Director, FinFit



More to Explore



About Tango Card

Tango Card is the go-to partner for enterprise digital reward solutions. Tango Card combines easy to use technology, a unique e-gift card and donation catalog, and expert support to deliver reward solutions with impact. Rewards sent by Tango Card are used every day by businesses of all sizes to drive positive results in employee rewards programs, wellness programs, customer acquisition & loyalty programs, research incentives, and modern payment disbursements.

Tango Card Website   Tango Card Website