TechValidate Research on Tango Card

These pages present data that TechValidate has sourced via direct research with verified customers and users of Tango Card. TechValidate stands behind the authenticity of all published data. Learn more »



589 Customers Surveyed

5,214 Data Points Collected

146 Published TechFacts

58 Published Charts

101 Published Case Studies



Selected Research Highlights


Tango Card Customer Satisfaction Rating

Devin Prejean, an IT Systems Analyst at Chevron Phillips Chemical Company would be very likely to recommend Tango Card for this reason:

I love Tango Card. It has really helped our company efficiently pay employees for a job well done. I have automated paying people with the API. Very handy.

Tango Card Customer Testimonial

The world is digital and having a partnership with Tango Card makes us look more up to date with our millions of customers. Ease of use, low fees, great selection all go into that too.

Jason Thomas, Chief Control Officer, Decision Analyst, Inc.

Tango Card Case Study

Small Business Computer Services Company

Introduction

This case study of a small business computer services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We are a company that provides only digital cards to our customers.”

“API integration is critical for us to automate fulfillment process, and Tango’s API is a good fit.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following ways prior to using Tango Card:
    • Purchased digital rewards and fulfilled themselves
    • Used another fulfillment partner to fulfill rewards
  • Faced the following reward fulfillment challenge before working with Tango Card:
    • Took too long for rewards to be delivered

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their customers / users
    • Their customers’ customers
  • Works with Tango Card in the following way:
    • Integrating with RaaS API
  • Uses the following rewards in their program:
    • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Consumer / customer engagement
    • Payment disbursement
  • Benefited in the following ways as a result of working with Tango Card:
    • Delivered rewards faster and on-time more
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 21-40%
    • Reduced the cost by: 0-20%
    • Increased their desired results by: 21-40%

Tango Card Customer Research

Which rewards do you use in your program?

Gift cards
97%
Cash cards - e.g paypal, visa, bitcoin
30%
Nonprofit donations
27%

Tango Card Case Study

Large Enterprise Computer Software Company

Introduction

This case study of a large enterprise computer software company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Provides a seamless way for us to run our Refer-a-Friend program.”

“Means we didn’t have to build a service ourselves.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following way prior to using Tango Card:
    • Did not send rewards

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their employees
    • Their customers/users
    • Research participants
  • Works with Tango Card in the following ways:
    • Ordering through Rewards Genius Web Portal
    • Bulk ordering through Blast Rewards
    • Integrating with RaaS API
  • Uses the following reward in their program:
    • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Employee engagement
    • Consumer/customer engagement
    • Referrals
  • Benefited in the following way as a result of working with Tango Card:
    • Increased more of their desired business (increase in engagement, loyalty, etc.)
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 21-40%
    • Reduced the cost by: 21-40%
    • Increased their desired results by: 21-40%

Tango Card Customer Research

Fulfilling incentives is time consuming

Before working with Tango Card, did you experience any of the following challenges?

We spent a lot of time purchasing and fulfilling incentives
60%
Reward selection was limited
48%
Struggled with tracking/handling lost rewards
44%
It took too long for rewards to be delivered
39%
High fees/costs associated with fulfilling rewards
36%
Customer support for reward recipients was lacking
28%
Program support from reward provider was lacking
15%
Reward selection did not fit our program
12%


More to Explore



About Tango Card

Tango Card is the go-to partner for enterprise digital reward solutions. Tango Card combines easy to use technology, a unique e-gift card and donation catalog, and expert support to deliver reward solutions with impact. Rewards sent by Tango Card are used every day by businesses of all sizes to drive positive results in employee rewards programs, wellness programs, customer acquisition & loyalty programs, research incentives, and modern payment disbursements.

Tango Card Website   Tango Card Website