DrFirst Medium Enterprise Healthcare Company

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DrFirst Case Study

Medium Enterprise Healthcare Company

Introduction

This case study of a medium enterprise healthcare company is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“It is our first line of communication for priority messages.”

Challenges

This organization evaluated and ultimately selected Backline:

To communicate more securely
To accelerate clinical workflows
To improve patient engagement
To streamline post-care outreach and education
To add or improve telehealth capabilities
To address clinical burnout associated with care coordination

Use Case

Inside the organization, Backline:

Provides notifications of patient admissions
Supports care coordination among staff and internal departments
Facilitates secure sharing of PHI (documents, files, images, etc.)
Delivers real-time treatment consultations

Outside the organization, Backline supports:

Telehealth visits and/or consultations with patients
Secure communications with caregivers and families
Referrals from external providers
Coordination of care with external providers

Key features:

HIPAA-compliant text chat
Patient-centered chat

Results

This organization uses Backline to coordinate care with:

Departments within their organization (nurses, doctors, EMS, ED, etc.)
Homecare and hospice workers

TechValidate Research on DrFirst

Medium Enterprise Healthcare Company

Introduction

Challenges

Use Case

Results

Company Profile

About DrFirst

About This Data