TechValidate Research on Crisis Prevention Institute


Crisis Prevention Institute Case Study

Advocate Christ Medical Center – Illinois

Introduction

This case study of Advocate Christ Medical Center is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“Nonviolent Crisis Intervention® training is a good learning program.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“Sadly, funding for mental health has dropped, and more patients with violent illnesses are being admitted to our facility. CPI has been important, even more so, over the last 4 to 5 years. It has proven itself, time and time again. The understanding of how a person can escalate, and the tools to help deal with that escalation, has proven to be a valuable resource to our organization.”

“CPI has improved the self-confidence of all staff and has helped reduce the risk of injury. The benefits to our patients have been immeasurable as well.”

“We had a situation where our security staff needed to help with an agitated patient. When we used the team leader skills, and de-escalation techniques, Security could not understand why, and they challenged our department. Later in the shift, the security staff members were talking to the other staff members (separate from our unit). They were given the same explanations and teachings that CPI promotes. From then on, our security team works WITH us, and has become a valuable part of our safety staff.”

Challenges

Sought Nonviolent Crisis Intervention® training to reduce their workplace violence rate.

Environment

Categorizes their healthcare environment as behavioral.

Results

  • Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.
  • Agrees that the enhanced content has helped them, their staff, and their organization.
  • Achieved return on investment with CPI by:
    • Meeting regulatory compliance
    • Reducing injuries
    • Reducing liability
    • Improving staff skills and confidence




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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