Challenges
Evaluated or replaced the following vendors, prior to partnering with Mineral to provide their clients with HR and compliance expertise:
- Zywave
- Zywave / HR 360
- HR Service
Experienced the following challenges with their previous HR and compliance vendor(s), prompting them to evaluate Mineral:
- Untimely support/poor customer experience
- Usability of platform
The primary reason that drove their decision to partner with Mineral: Competitive differentiation
Use Case
What their clients valued the most from Mineral compared to a previous solution offered:
- Live access to certified HR professionals
Rates the following Mineral capabilities as significantly better compared to other HR and compliance vendors they’ve evaluated or used prior:
- Breadth of capabilities and offerings
- Ease of use for increased adoption
- Technical support responsiveness
- Live access to certified HR professionals
- Value returned for the price
- Overall platform performance
Results
Experienced the following benefits as a result of partnering with Mineral:
- Increased competitive differentiation
- Improved client relationships and engagement
- Decreased service time to answer HR and compliance questions for clients
- Saved time
- Experienced higher client satisfaction
Overall, the partner saw a return on their investment within 4-6 months.
