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TechValidate Research on Tango Card

TechValidate Customer Research Library / Tango Card / Charts /

Tango Card Customer Research

Before working with Tango Card, did you experience any of the following challenges?

We spent a lot of time purchasing and fulfilling incentives	59%
Struggled with tracking / handling lost rewards	56%
Reward selection was limited	52%
It took too long for rewards to be delivered	44%
High fees/costs associated with fulfilling rewards	37%
Customer support for reward recipients was lacking	33%
Program support from reward provider was lacking	19%
Reward selection did not fit our program	11%

About This Data

This data was sourced directly from verified users of Tango Card by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

Respondent Details

Company Size	Industry	Response
Financial Director	Small Business	Media & Entertainment	We spent a lot of time purchasing and fulfilling incentives High fees/costs associated with fulfilling rewards Struggled with tracking/handling lost rewards
Operations Manager	Small Business	Professional Services	We spent a lot of time purchasing and fulfilling incentives Struggled with tracking/handling lost rewards Customer support for reward recipients was lacking Program support from reward provider was lacking
CEO	Small Business	Computer Software	Reward selection did not fit our program
Business Professional	Medium Enterprise	Consumer Services	Reward selection was limited
Co-Founder	Small Business	Computer Services	It took too long for rewards to be delivered
IT Systems Analyst	Large Enterprise	Chemicals	We spent a lot of time purchasing and fulfilling incentives High fees/costs associated with fulfilling rewards Struggled with tracking/handling lost rewards It took too long for rewards to be delivered Reward selection was limited
Marketing Director	Small Business	Computer Services	We spent a lot of time purchasing and fulfilling incentives High fees/costs associated with fulfilling rewards Struggled with tracking/handling lost rewards Customer support for reward recipients was lacking Reward selection was limited
Co-Founder	Small Business	Professional Services	It took too long for rewards to be delivered
Marketing Professional	Medium Enterprise	Financial Services	High fees/costs associated with fulfilling rewards Reward selection was limited
Human Resources Director	Large Enterprise	Industrial Manufacturing	We spent a lot of time purchasing and fulfilling incentives High fees/costs associated with fulfilling rewards

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