TechValidate Research on Tango Card

Introduction

This case study of a large enterprise computer software company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

• Fulfilled rewards in the following way prior to using Tango Card:
  • We gave Amazon and Fandango gift cards
• Faced the following reward fulfillment challenges before working with Tango Card:
  • Had a reward selection that was limited

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

• Sends rewards to the following people:
  • Their employees
• Works with Tango Card in the following way:
  • Bulk ordering through Blast Rewards
• Uses the following reward in their program:
  • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

• Sends rewards to improve the following areas:
  • Employee Morale/Recognition
• Benefited in the following ways as a result of working with Tango Card:
  • Reduced the time to manage/fulfill rewards
  • Improved Customer Service
  • Increased reward recipient happiness
  • Less manual work on our end to send out the rewards
• Improved their rewards program in the following ways since implementing Tango Card:
  • Reduced the amount of time: 41-60%
  • Reduced the cost of: 0-20%
  • Increased their desired results related to: 61-80%