Tango Card Medium Enterprise Hospitality Company

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Tango Card Case Study

Medium Enterprise Hospitality Company

Introduction

This case study of a medium enterprise hospitality company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We give out rewards for research participation. Use of e-gift cards substantially reduces our effort and record keeping in giving out these rewards.”

“They do the all the work for us. There is no fuss and no worries.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

Fulfilled rewards in the following ways prior to using Tango Card:
- Purchased digital rewards and fulfilled themselves
Faced the following reward fulfillment challenges before working with Tango Card:
- Spent a lot of time purchasing and fulfilling incentives
- Struggled with tracking/handling lost rewards
- Lacked program support from their reward provider
- Had a reward selection that was limited

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

Sends rewards to the following people:
- Research participants
Works with Tango Card in the following ways:
- Bulk ordering through Blast Rewards
Uses the following rewards in their program:
- Gift cards
- Nonprofit donations
- Cash cards – e.g paypal, visa, bitcoin

Results

The surveyed company achieved the following results with Tango Card:

Sends rewards to improve the following areas:
- Consumer/customer engagement
- Payment disbursement
Benefited in the following ways as a result of working with Tango Card:
- Reduced the time to manage/fulfill rewards
- Received better program support
Improved their rewards program in the following ways since implementing Tango Card:
- Reduced the amount of time: 41-60%
- Reduced the cost: 0-20%
- iIcreased their desired results related: 21-40%

About Tango Card

Tango Card is the go-to partner for enterprise digital reward solutions. Tango Card combines easy to use technology, a unique e-gift card and donation catalog, and expert support to deliver reward solutions with impact. Rewards sent by Tango Card are used every day by businesses of all sizes to drive positive results in employee rewards programs, wellness programs, customer acquisition & loyalty programs, research incentives, and modern payment disbursements.

Learn More:

Tango Card

TechValidate Research on Tango Card