Tango Card Small Business Media & Entertainment Company

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Tango Card Case Study

Small Business Media & Entertainment Company

Introduction

This case study of a small business media & entertainment company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“This mode of payment for our customers helps us with retention when some of our customers cannot accept check only payments. Same day payments for our customers vs waiting for a check to be mailed is a plus!”

“The customer service has been exceptional for not only our customers but for us as a client of Tango Card as well. Integration was easy and we now offer this on 3 of our 4 sites !”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

Fulfilled rewards in the following ways prior to using Tango Card:
- Processed check/deposits/disbursements themselves
Faced the following reward fulfillment challenges before working with Tango Card:
- Spent a lot of time purchasing and fulfilling incentives
- Had a reward selection that was limited

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

Sends rewards to the following people:
- Their customers/users
Works with Tango Card in the following ways:
- Bulk ordering through Blast Rewards
- Integrating with RaaS API
Uses the following rewards in their program:
- Gift cards
- Nonprofit donations

Results

The surveyed company achieved the following results with Tango Card:

Sends rewards to improve the following areas:
- Payment disbursement
Benefited in the following ways as a result of working with Tango Card:
- Reduced the time to manage/fulfill rewards
- Reduced the cost to manage/fulfill rewards
- Improved Customer Service
- Increased reward recipient happiness
- Delivered rewards faster and on-time more
- Received better program support
Improved their rewards program in the following ways since implementing Tango Card:
- Reduced the amount of time: 61-80%
- Reduced the cost by: 21-40%
- Increased their desired results by: 81-100%

About Tango Card

Tango Card is the go-to partner for enterprise digital reward solutions. Tango Card combines easy to use technology, a unique e-gift card and donation catalog, and expert support to deliver reward solutions with impact. Rewards sent by Tango Card are used every day by businesses of all sizes to drive positive results in employee rewards programs, wellness programs, customer acquisition & loyalty programs, research incentives, and modern payment disbursements.

Learn More:

Tango Card

TechValidate Research on Tango Card