Talkdesk Case Study
This case study of a medium enterprise hospitality company is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“We use Talkdesk for all Contact Center and Sales – and will be used for desk users in the near future. With quite a few organizations coming together, it’s great to be able to easily integrate everyone into one system.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of Aspiration is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service.
“We use Talkdesk to extract data and for manual scheduling of agents.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a medium enterprise computer software company is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“As a partner to the business, with Talkdesk I was able to provide a solution that allowed flexibility for the Customer Support workforce to work from anywhere, anytime.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a small business energy & utilities company is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Talkdesk is a great product, customer service is top-notch, and the enhancements continue to outpace the industry standards. The analytics help me target customer issues. This makes administrating the tool easier for my end-users.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a medium enterprise financial services company is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Talkdesk Omnichannel has been very effective for connecting with customers.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a medium enterprise computer software company is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“We use Talkdesk for a call center that answers calls for over 700 different storage facilities. Talkdesk allows us to keep track of what everyone is doing and provides most of the reports we need. We also utilize Talkdesk Workforce Management for scheduling and forecasting purposes.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a medium enterprise industrial manufacturing company is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“We are using Talkdesk Contact Center for our call center agents. Our agents have been able to leverage the platform to better handle calls versus our previous system. We are also using Talkdesk Phone for our back office users. While Phone is a young product, we are seeing some improvements in efficiency and reporting here as well.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a medium enterprise healthcare company is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“We use Talkdesk to support multiple government customers. The system is flexible, and Talkdesk is continually enhancing their platform offerings.”
“Talkdesk gives our organization a better way to deliver a great customer experience.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a medium enterprise consumer services company is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“We use Talkdesk as our primary voice conduit to connect to potential and current customers. We have standardized across multiple lines of business and now have a single platform capable of supporting our students in their learning journey.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of Crosstown is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service.
“We are in healthcare and SLAs are pretty important in our business. Talkdesk was instrumental in achieving these goals.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a large enterprise healthcare company is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Talkdesk helps us maintain better service levels by showing us key information to manage our staff…current states, Occ and Utlization as well as current accurate service levels. "
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a small business banking company is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Talkdesk has allowed us to set up a relatively scalable phone system to interact with our customers.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a small business service provider company is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Talkdesk has allowed us to staff a 100% remote call center. We have expanded to agents across the country instead of just regionally. We have a huge increase in granular reporting and are now able to schedule automated reports.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of Travelopia is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service.
“We use Talkdesk across several of our key travel brands, for all customer-facing roles such as call agents, customer services etc. We have integrated with our CRM platform, Hubspot. We have had a great transition across to Talkdesk from a legacy on-prem platform.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a S&P 500 professional services company is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Our team satisfaction with our toolset has increased significantly. That, paired with the efficiency gains that Talkdesk provides, has really positively impacted our customer satisfaction.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a medium enterprise construction company is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“We use Talkdesk as our primary communication service with customers. It’s been great and has provided much more insight into data and analytics, allowing us to more effectively shape our process around customer satisfaction.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a medium enterprise security products & services company is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“We use Talkdesk for our Tech Support department. We have been able to increase our efficiency by the way the callbacks work. We have also been able to improve the experience that we provide to our customers by using Talkdesk features/capabilities that were not available to us previously.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a medium enterprise computer software company is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Talkdesk has made it possible for us to scale with our growing customer base.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a small business computer software company is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“We are using Talkdesk to make and receive customer experience, safety, and billing related calls to our customers and hotel partners. Talkdesk has allowed us to focus all of our efforts on achieving customer success because the system itself is so well designed and stable.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of Red Points is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service.
“Talkdesk gives our organization a better way to deliver a great customer experience.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a medium enterprise energy & utilities company is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Since implementing Talkdesk, we were able to easily move our CSRs to a remote working environment. This was especially important with COVID protocols integrated.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a medium enterprise financial services company is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a medium enterprise financial services company is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“We use Talkdesk to get in touch with clients all over the world and provide support.”
“Talkdesk gives our organization a better way to deliver a great customer experience.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a medium enterprise healthcare company is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Talkdesk gives our organization a better way to deliver a great customer experience.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of Solar Optimum is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service.
“We use Talkdesk for all of our Operations users who speak with customers, and all of our Sales users utilize Talkdesk.
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a medium enterprise banking company is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of Luxurywood Co is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service.
“We use Talkdesk for all communication with customers and partners. It is the main channel for communication for the organization. We can easily follow up on customer requests and keep in touch with all parties involved.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of Abilene Christian University is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service.
“We are an online campus of a university so our student-facing advising roles are using Talkdesk to communicate with prospective and current students”
“Talkdesk gives our organization a better way to deliver a great customer experience.”
The business challenges that led the profiled organization to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed organization uses:
The surveyed organization achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of Episource India Private Limited is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service.
“We use pro-active notifications, which is a great way to automatically contact a mass amount of members simulatneously. We also use OmniChannel, both features are new to our organization and has been a game-changer in cost-savings and efficiency, as well as actually contacting our members. "
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of Airbusiness is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service.
“We have gone from 100% inhouse to outsourced to 5 BPO’s”
“Talkdesk gives our organization a better way to deliver a great customer experience.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
