Introduction
This case study of Galileo Learning is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service.
Talkdesk Case Study
This case study of Galileo Learning is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service.
“We route all customer inquiries through various Talkdesk lines, and use the reporting to monitor and measure our success. The reporting suite helps us to make better staffing decisions”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
This data was sourced directly from verified users of Talkdesk by TechValidate.
TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.