TechValidate Research on SurveyMonkey Enterprise

73 TechFacts – Page 2 of 3


SurveyMonkey Enterprise Customer Statistic

87% of surveyed organizations agree that SurveyMonkey Enterprise helps them to consolidate survey programs under one account and get complete visibility into overall survey usage.

87%

SurveyMonkey Enterprise Customer Statistic

95% of surveyed organizations agree that SurveyMonkey Enterprise helps them to centralize ownership and control of their survey data in a distributed workforce.

95%

SurveyMonkey Enterprise Customer Statistic

92% of surveyed organizations agree that SurveyMonkey Enterprise helps them to give employees the right access level they need when it comes to survey data.

92%

SurveyMonkey Enterprise Customer Satisfaction Rating

A Consumer Insights Manager at a medium enterprise financial services company would be very likely to recommend SurveyMonkey Enterprise for this reason:

It allows me to run a high-volume research operation from my desk and it’s quick and easy to use.

SurveyMonkey Enterprise Customer Satisfaction Rating

A Business Professional at a small business healthcare company would be very likely to recommend SurveyMonkey Enterprise for this reason:

Great customer service, flexible platform.

SurveyMonkey Enterprise Customer Statistic

67% of surveyed organizations rated their ability to improve compliance with company policies or regulations (e.g. HIPAA, GDPR) with SurveyMonkey Enterprise as better than alternative solutions.

67%

SurveyMonkey Enterprise Customer Statistic

94% of surveyed organizations are satisfied with the decision to upgrade from a SurveyMonkey self-serve plan to SurveyMonkey Enterprise.

94%

SurveyMonkey Enterprise Customer Testimonial

It has helped with innovation because it is now the “go to” system for surveys and it’s making teams think of other ways to capture data, especially as most of us now work remotely.

Grace Crawford, Senior Performance and Strategy Officer, WELWYN HATFIELD BOROUGH COUNCIL

SurveyMonkey Enterprise Customer Testimonial

The ability to integrate SurveyMonkey Enterprise into our web presence and allow students and employees to provide feedback has been very important.

John Hermes, Chief Operating Officer, Oklahoma Christian University

SurveyMonkey Enterprise Customer Testimonial

Our company’s data is in one place and organized. Workgroups help to secure department surveys and results. The best feature is that our analytics team can connect Tableau to SM and our database for a deeper analysis.

Research Analyst, Non Profit

SurveyMonkey Enterprise Customer Testimonial

The upgrade provided the opportunity to standardize across the firm, and it also helps my CIO sleep a little better at night knowing that the data in now the property of the firm as opposed to individuals who create surveys.

Operations Manager, Medium Enterprise Professional Services Company

SurveyMonkey Enterprise Customer Testimonial

Internal teams are able to take action immediately when a survey is completed thanks to our integration with Eloqua. Results are funneled directly into our reporting systems.

Marketing Manager, Medium Enterprise Insurance Company

SurveyMonkey Enterprise Customer Testimonial

Since our research team is new to the business, it was important to control who has access to a SurveyMonkey account and in doing so, control what type of research was happening. This has allowed us to be efficient and make sure that two teams aren’t trying to do the same project unknowingly.

Valued Customer, Operations Manager, Eventbrite, Inc.

SurveyMonkey Enterprise Customer Statistic

88% of surveyed organizations saw a return on their investment in 4-6 months, after upgrading to SurveyMonkey Enterprise from a self-serve plan.

88%

SurveyMonkey Enterprise Customer Statistic

73% of surveyed organizations use SurveyMonkey Enterprise to run Event
Feedback surveys.

73%

SurveyMonkey Enterprise Customer Statistic

73% of surveyed organizations use SurveyMonkey Enterprise to run Customer Experience surveys.

73%

SurveyMonkey Enterprise Customer Statistic

Education: Enterprise makes it easier to comply with IT policies

67% of surveyed organizations in Education agreed that the adoption of SurveyMonkey made it easier for their team to ensure compliance with IT policies.

67%

SurveyMonkey Enterprise Customer Statistic

Enterprise delivers a quick ROI

61% of surveyed organizations realized a return on investment with SurveyMonkey (through cost savings, time savings, or other operational improvements) within 3-4 months or sooner.

61%

SurveyMonkey Enterprise Customer Statistic

Enterprise accelerates action

84% of surveyed organizations report that they are able to take action with SurveyMonkey data 3 – 4x faster or more.

84%

SurveyMonkey Enterprise Customer Statistic

Education: Enterprise builds confidence

91% of surveyed organizations in Education agreed that they feel more confident launching surveys knowing their institution/department has provided SurveyMonkey as a tool.

91%

SurveyMonkey Enterprise Customer Statistic

Education: Enteprise makes it easy to collaborate and share insights

91% of surveyed organizations in Education would agree that it is easy to share work on and share survey data with their team using SurveyMonkey.

91%

SurveyMonkey Enterprise Customer Statistic

Education: Enterprise accelerates research and feedback

84% of surveyed organizations in Education agreed that SurveyMonkey increases the speed of feedback/research.

84%

SurveyMonkey Enterprise Customer Statistic

Education: Enterprise helps increase response rates

80% of surveyed organizations in Education agree that SurveyMonkey helps to increase the volume of responses from their surveys.

80%

SurveyMonkey Enterprise Customer Statistic

Education: SurveyMonkey Enterprise is easy to use

95% of surveyed organizations in Education agreed that SurveyMonkey is easy to use.

95%

SurveyMonkey SSO (Single Sign-On) Customer Review

A leading South African financial consumer advocacy groups recommends SurveyMonkey Enterprise’s Single Sign-on

4/5 Stars

In a sentence or two, please describe the impact SSO had on your SurveyMonkey launch and continued use.

In a sentence or two, please summarize the impact SurveyMonkey Enterprise has had on your organization.

SurveyMonkey Enterprise Customer Satisfaction Rating

A leading German steel manufacturer recommends SurveyMonkey Enterprise to measure customer experience

A Senior Executive at a medium enterprise industrial manufacturing company would be likely to recommend SurveyMonkey Enterprise because:

It helps to ask our customers about their satisfaction with our company.

SurveyMonkey Enterprise Customer Testimonial

As a higher education institution, the lives of our students changed abruptly in mid-March. SurveyMonkey provided us with a useful, intuitive tool that could help us gauge the success of our transition to online learning and get feedback from students who were struggling.

Based on results from a survey we sent to students, we were able to give feedback to faculty (on useful strategies and successful methods), to our IT department (to aide with internet access/technology issues), and to our leadership team about where to allocate resources and efforts to make improvements.

Kate Deater, Director of Institutional Research, Saint Francis University

SurveyMonkey Enterprise Customer Satisfaction

82% of surveyed customers are likely to recommend SurveyMonkey Enterprise.*

82%

SurveyMonkey Enterprise Customer Satisfaction Rating

A global, London-based wire transfer service recommends SurveyMonkey Enterprise for customer experience research

A Consumer Insights Manager at a medium enterprise financial services company would be very likely to recommend SurveyMonkey Enterprise.

Enterprise helps me validate qualitative research findings with a broader audience. I find the interface friendly and I normally I’m able to do everything I want.

SurveyMonkey Enterprise Customer Satisfaction Rating

A UK-based insurance firm recommends SurveyMonkey Enterprise

A Business Professional at a UK-based enterprise insurance company that uses SurveyMonkey Enterprise for customer experience surveys would be very likely to recommend it.

It is very easy to use.




More Research on SurveyMonkey Enterprise