SurveyMonkey Enterprise SafeAmerica Credit Union

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SurveyMonkey Enterprise Case Study

SafeAmerica Credit Union

Introduction

This case study of SafeAmerica Credit Union is based on a June 2020 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service.

“We are able to identify challenges and concerns by staff and quickly address them.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SurveyMonkey Enterprise:

A loss of important feedback data due to the lack of a secure, central platform
Siloed data making it difficult to share with cross-functional teams that needed access
Their previous survey solution was not being as easy to use as Enterprise

Use Case

The key features and functionalities of SurveyMonkey Enterprise that the surveyed company uses:

Sends surveys with SurveyMonkey Enterprise:
- At a regular cadence (e.g. annually, quarterly)
- When we need to make strategic business decisions
- After specific in-person or virtual events
Data that SurveyMonkey Enterprise helps their organization to collect:

Employees and candidate feedback about their experiences and sentiments
Planning / proposed change feedback from customers, employees or communities

SurveyMonkey Enterprise abilities they would describe as highly impactful to their work:

Listen to stakeholders at scale, collect data that’s critical to objectives, and improve responses rates
Make evidence-based, inclusive decisions about planning, policy, and change
Share survey results and collaborate cross-functionally
Collaborate on surveys and coordinate our response to feedback based on alerts

SurveyMonkey Enterprise capabilities and attributes compared with alternative solutions:
- Administrative and security features: better than
- Integration of feedback data with other tools: best-in-class
- Flexibility of pricing options: superior

Strongly agrees that SurveyMonkey Enterprise helps them to:
- Centralize ownership and control of their survey data in a distributed workforce
- Give employees the right access level they need when it comes to survey data
- Consolidate survey programs under one account and get complete visibility into overall survey usage
- Reduce the risk of collecting unsecure, sensitive information
- Reduce the risk of employee usage of unsanctioned (not licensed) survey software

Results

The surveyed company achieved the following results with SurveyMonkey Enterprise:

Benefits and outcomes experienced since using SurveyMonkey Enterprise:

Less time spent on the survey process, more time to focus on research and insights
Improvements to employee insights, engagement and increased productivity
A more trusted partner and advisor on their feedback programs
Richer insights into the employee and customers experiences that drive critical outcomes
Better understanding of who’s collecting survey data and what they’re doing with it

Experienced a return on their investment with SurveyMonkey Enterprise through cost savings, time savings, or other operational improvements) in less than 1 month.

With SurveyMonkey Enterprise, how much improvement have you seen to the following (please consider clients, patients, or student experience according to your industry).
- Reduce time spent on managing the survey process and users: by at least 75%
- Improve response rates and data quality: by at least 50%
- Improve our ability to make strategic decision, faster: by at least a 100%
- Improve employee engagement metrics: by at least 75%

TechValidate Research on SurveyMonkey Enterprise

SafeAmerica Credit Union

Introduction

Challenges

Use Case

Results

Company Profile

About SurveyMonkey Enterprise

About This Data