SurveyMonkey Enterprise Case Study
This case study of a medium enterprise retail company is based on a November 2019 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“SurveyMonkey Enterprise’s multilingual survey capabilities enable me to collect feedback from a diverse set of respondents. For the first time we were able to roll out our survey with variations in the set of questions related to the specific countries and in various languages at the same time.”
The customers needed a solution for customer and employee experience feedback.
Key Enterprise features that make it easy for the customer gather critical feedback:
According to the customer, their Enterprise solution provides reliable data needed to understand how people think and feel about their organization, increases the speed, value, and reliability of insights, and has helped their organization to better understand and act on opportunities for growth and innovation.
And since adopting Enterprise, the customer has been able to retain ownership of survey data, even when employees leave, increase their volume of research and critical insights, and collect multilingual feedback.
This data was sourced directly from verified users of SurveyMonkey Enterprise by TechValidate.
TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.
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