SurveyMonkey Enterprise Case Study
This case study of a small business insurance company is based on a November 2019 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“I’m able to create different types of surveys with different types of questions. Enterprise gives me the flexibility and simplicity that I need to get a survey created. And we are able to track NPS, customer experience, learn more about our customers, etc. It is an invaluable tool for our organization.”
The customer needed a solution for customer and employee feedback.
The Enterprise solution features that make it easy for the firm to gather critical feedback include:
The customer also described SurveyMonkey Enterprise as extremely reliable for accomplishing feedback and research.
According to the customer, SurveyMonkey Enterprise:
The customer also said they were able to get up and running immediately — there was no training required.
This data was sourced directly from verified users of SurveyMonkey Enterprise by TechValidate.
TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.
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