SurveyMonkey Enterprise Case Study
This case study of a medium enterprise hospitality company is based on a June 2020 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
I have found the service to work very well. On the rare occasions I needed support I found answer to be provided promptly.
Complexity associated with multiple survey accounts and platforms to support and siloed data making it difficult to share with cross-functional teams that needed access lead the customer to evaluate and ultimately choose SurveyMonkey Enterprise.
The customer uses SurveyMonkey Enterprise to collect customer experience feedback
after specific in-person or virtual events, and after support calls, webchats, or emails.
The customer also describes Enteprise’s ability to share survey results and collaborate cross-functionally and integrate feedback data easily in to their existing tech stack as highly impactful to their work.
Enterprise has also helped the customer:
The customer reports a return on their investment with SurveyMonkey Enterprise in less than 6 months, listing key benefits as:
This data was sourced directly from verified users of SurveyMonkey Enterprise by TechValidate.
TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.
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