SurveyMonkey Enterprise Case Study
This case study of a medium enterprise real estate company is based on a November 2019 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Enterprise offers a useful platform with a range of surveying methods that allow us to collect customer feedback before, during and after projects to ensure that they meet or exceed customer needs. Allows customers to give their feedback at a time and in a way that suits them.”
The customer needed a solution for
The Enterprise solution features that make it easy for the customer to gather critical feedback:
Tracking resuls over time was also very important to the customer: “The ability to replicate surveys in the same format means we are able to show a progression in satisfaction (or opinion) based on changes made.”
As was being able to nudge respondents with a reminder. "Having a ‘reminder’ function means that we are able to maximise response rates. Newsletters offer useful tips to improve survey design and response rates. "
Multiple collectors were also important to their work: “The option to set up multiple collectors in each survey means that we can adapt the survey to meet the needs of a very diverse client group.”
According to the customer their Enterprise solution:
This data was sourced directly from verified users of SurveyMonkey Enterprise by TechValidate.
TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.
More Research on SurveyMonkey Enterprise
