SurveyMonkey Enterprise Case Study
This case study of a large enterprise retail company is based on a November 2019 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Enterprise is easy to use. Very accessible. We use it to provide feedback on consumer products so it is the vehicle by which we evaluate which protoypes to take forward. We moved from paper to online feedback form consumers….need I say more?”
The customer needed a survey solution customer experience surveys.
The features that have made it easy for the customer to gather critical feedback with SurveyMonkey Enterprise include:
According to the customer, the Enterprise solution:
And since adopting Enterprise, the business has been able to increase security and protection of survey data, retain ownership of survey data, even when employees leave, and increase productivity — with less than an hour of training required to get up and running.
This data was sourced directly from verified users of SurveyMonkey Enterprise by TechValidate.
TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.
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