SurveyMonkey Enterprise Case Study
This case study of a non-profit is based on a November 2019 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
“Enterprise helps us understand the wants and needs of service users and how we can adapt to meet these needs. Its multilingual survey capabilities enable us to collect feedback from a diverse set of respondents. And we have changed service delivery due to feedback, and have reported feedback from young people and parent / carers back to commissioners.”
The customer needed a solution to gather client experience feedback about wants and needs.
The Enterprise solution features that make it easy to gather critical feedback include multiple question types and multiple ways of collecting data.
And when it comes to feedback and research, the customer describes their Enterprise solution as extremely reliable.
According to the customer, SurveyMonkey Enterprise:
This data was sourced directly from verified users of SurveyMonkey Enterprise by TechValidate.
TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.
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